...Please join me in congratulating Samantha Smith who has accepted the Operational Risk Manager position in the Cards Collections Control Team reporting to me. In this role, she will lead the control oversight work for Collections policy including MCA support, audit and exam management support, assistance with executing Collections policies and other policies within the control framework. This role allows the Cards Collections Control Team to provide an end-to-end view of control work for both Collections Policy and Collections Operations. Samantha began her career in April 2004 as a Customer Service Representative. Most recently she worked on the CBORC QA Team where she assisted with the Observation Escalation process as well as building...
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...all aspects of the business even though she has a manager at each location that would be capable of taking on additional duties. She is working herself to the bone and could use a few days off here and there. If Kathy could let go and give each of her managers a little more responsibility she would be able to focus on opening new stores and also have a few days off. Frame the “Right” Problem: The problem here is that Kathy is taking on too much responsibility for one person to handle alone. One person cannot run a multiple store operation on their own. Describe the End-State Goals from a Broad Perspective of Values: In the end it would be best for Kathy to rely on her managers at each store location a little more. We feel that Kathy is taking on more than she can handle or for that matter that the company itself can handle. If she were to become sick or for that matter become unavailable to work there is really no one in the company that would be able to take on her duties. She has to get information to the managers in order for them to take on the responsibility for their locations. Identify the Alternatives: 1.) If Kathy does not feel comfortable giving the current managers more responsibility then she should conduct interviews and hire new managers for those locations in order to take some stress away from her. 2.) Kathy should spend quality time at each store instead of rushing in and out and allow the store managers to shadow what she does throughout the day. In order...
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...a lot of skilled employee time was in effect “wasted” on routine tasks such as using Excel and PowerPoint and doing basic research. The PfizerWorks team managed to do what many consider an impossibility to devise a successful innovation from the bottom up in a big company. It was possible because Mr. Cohen already had years of experience in the company, so he could understand and navigate general company politics. Lone, obsessive geniuses may do well in a garage start-up but, in big companies, to make innovation happen, the manager first needs to embrace both the corporate machine and the people in it. On a personal level, Mr Cohen had a keen grasp of his shortcomings and knew when to recruit different thinkers for his team. He understood the iterative nature of the innovation process, accepting that nothing is perfect in the beginning. As a result, while Mr Cohen did run some personal risks in undertaking such a project in this way, he minimized the risks through a careful management of the various stakeholders and created his dream job as head of PfizerWorks. Discussion question 1. Pfizer is the world’s largest research-based pharmaceuticals firm and also a well known Pharmaceutical company. So their most of the work depends on research, developing Strategies and innovate. They were trying to find a new way of system which makes their Work more effective and efficient. Pfizer find out that their worker spends more time on...
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...Request For Permission To Pursue Research |Paychex, Inc | |Memo To: Frank Fiorille, Director CC: Michael Silsbee, Risk Management Supervisor: Doug Baxter, Credit and Banking Risk Manager From: Danielle Cole Date: 3/16/2010 Re: Request for research proposal Request for Approval I’d like your approval for me to continue with my research on the benefits of switching to a lockbox for our invoice payments. In this memo, you will find some of the highlighted benefits that I feel will help you make your decision for me to continue with this research. A lockbox is a P.O. Box that is set up with our bank that our customers will be able to send their payments too. The bank has a machine that will open, sort and process the checks. Once the day’s checks are processed, the bank will create a file and send it to us. The Information Technology will load the file into our Oracle system and once the nightly processes run, the file will post automatically into our billing system. In my initial research of the benefits of switching to a lockbox, I have found many advantages. Switching to a lockbox could mean a reduction in costs, less errors, it would be more time efficient, and we would have an easier look up process. Switching to a lockbox could save us money by possibly reducing our head count. We have the potential to reduce our head count by two people. We could also save money because we could cut out fuel reimbursement casts. If we had a lockbox, the people...
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...Aim for 1 page – this example cover letter is longer because it includes instructions Ms Karen Medica [Address] [Suburb, State, Post Code] [Mobile] [e-mail] [date] 1 November 2010 [Salutation] [first name] [surname] [Position in Company] [Company name] [Address] [Suburb, State, Post Code] Dear [Mr. or Ms.][Last Name], Re: [job name, reference] Customer Service Officer, Position C542 [Write a brief explanation of your experience in the particular field and interest in the role advertised. This section should be limited to one paragraph only.] [Example only] I am writing to express my interest in your advertisement/ current opening for a [……],and submit my résumé for your review. Having served in sales and operational leadership roles for the past 8 years with continued success in meeting business/operational goals, I can make a valuable contribution to your organisation’s future projects and initiatives. I am aware of your products and familiar with your new line of [show you know something about what the organisation does] and believe that I can assist with increasing sales in the area of [again, show you know what they do]. [Sell yourself. Point out why you would be best for the role. Use examples/or use as a guide your current or most recent position. Provide detailed summary of the role’s key responsibilities and accountabilities]. [Example only]What I bring to this position is a combination of team leadership, strategic planning, and business development skills that...
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...evaluate Allstate’s goal setting process to determine whether or not Allstate has an effective goal-setting program. After comparing the model for goal setting with the steps that Allstate had put into effect, I believe that they do have a successful goal-setting program already established. Nevertheless, when you are trying to make sure that a business is operating as smoothly and efficiently that it can, there will always be room for improvement. One way they could improve is instead of giving, each manage a twenty-five percent of each manager merit pay, and why not break that down to at least five percent for every employee (Hellriegel. 2010). That way even thought the percentage is lower but all the employees would be getting a reward based on the Diversity Index and QLMS. Everyone in the company, no matter what background that that individual may have, needs to feel like what they do for the company is not taken for granted. Managers at this time are receiving a twenty-five...
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...Managers who are clearly experienced and properly educated and want to be sophisticated need to have the following qualities as a manager: globalization, technology, innovation, diversity, and most importantly ethics. Managers would use globalization to expand their business globally, and to increase sales and representation of company’s existence. The use of technology is very important for a manger to know as an instinct. Technology is everywhere in today’s modern world. Managers who don’t know how to use the computer or know how to type, is really pretty much useless in reality. It is very important for managers to learn how to communicate efficiently with the use of modern technology such as chat and e-mail. Innovation is a key success point in a creative manager. Managers should always be looking for new innovative ways to do things. For example if a manger uses chat and e-mail to communicate, will a manger will be better off if they were to use social website to not only represent and market the company but communicate broadly to all employees at once. Therefore the use of social websites has 3 advantages oppose to just the use of e-mail and chat. Social websites advantages are free marketing, so the public can view what the company has wrote. Second broad communication to all employees at the same time, and third representation; making positive remarks about the business to consumers and these are few examples a manager can demonstrate innovation. Diversity is one...
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...Case study: Warbings Office Systems Plc Background Warbings Office Systems is small but rapidly growing company, focusing on delivering and supplying office based products to a target market of small businesses in the U.K. and, increasingly, Europe. As the trend for homeworking continues much of their new business is in supplying office materials to individuals working from home. Currently offering some 18,000 different product lines in store and 39,000 via catalogue ordering, it intends to double its product turnover in the next three years by increasing its web-based ordering capabilities. With the marketing strapline ‘you need it we’ve got it’, Warbings aims to make office supply shopping as easy as possible for customers. Priding itself on being a ‘thoroughly modern company with old traditions,’ Warbings has used technology to evolve into a customer-focused business, striving to give each customer a ‘personal service second to none,’ with a variety of different, but easily accessible, ways of ordering and receiving products tailored to their individual needs. The more cynical of their staff occasionally reflect that the customers even dictate the lavatory breaks and bedtimes of the Warbings’ employees. Graffiti on one of the depot walls, that intriguingly reappears every time it is removed, says ‘you need it we bleed it’ and occasionally ‘Wosp stings’. The Warbings CEO is passionate about delivery and customer care and he is convinced that the way in which...
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...Summary This case, written by Bill George and Andrew McLean, discusses the company Amgen, a pharmaceutical company based out of Southern California. The company, under its CEO Kevin Sharer, was experiencing high growth, during 2005, and Kevin was looking at ways to keep his company growing into the future. Some of the things he was looking at was shifting the company from a science based pharmaceutical company to a marketing based one, what risks he would have to take to continue high growth, could his executive team keep up with company growth, and how would his leadership style have to adapt to continue growth. Most of all, he was thinking about who would succeed him as CEO. He had spent seven years understudying the previous CEO before taking the reins and he had to start to think about who would be capable enough to takeover for him and led the company into the future. Personal Takeaways - I enjoyed the quote from Kevin Sharer about MCI, “MCI was a highly political place where you had to be a good knife fighter, which I’m not.” I thought the quote was an interesting and maybe extreme take on office politics - I found it interesting that Kevin went to Amgen because he had no experience in the biotechnology field and he openly admitted that it took him his first five years on the job to really learn the technology that the company was producing. - I was impressed with Kevin’s commitment level to his job at Amgen. He had to completely change his ways in order to fit in...
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...concentrate on the job. She did not believied him and again started arguing with him as she was a boss. Robert and other staff they did not like her behaviour so they started giving back anwer to her. The whole lab atmoshere was charged up and end up in the big discussion and argument. Erica mentioned to them she has licence and authority to watch them as she is their supervisor and they have to obey her commands. This statmemt of her escalted the whole issue and continued for a long time. This situation turned in to a big arguments and conflict that it had a great imapct on the productivity of work. There was a big loss of components as they were not able to process in a timely manner. Next day the staff meeting was called on by Manager and all the night staff were called to attend the meeting. Robert...
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...The role of the financial manager has in maximizing shareholders value is key to the achieving the goals of the shareholders. The financial manager performs double duty working toward achieving profits for the company and optimizing the shareholders value. The flexibility of having the ability to hear viewpoints from different angles to achieve the goals of both the shareholders and the company’s manager. Today’s financial manager must have the skills and strength to evaluate and assess risks to help their company maintain a competitive edge. The responsible of the financial manager in maximizing shareholders and use real-time financial information to take advantage of the latest opportunity to capitalize on an investment. According to the text the financial managers works to achieve the goals of shareholders because shareholders are the owners of the company that employs the financial manager. This can give rise to conflict when a manager makes decision because of the needed to make decisions based on shareholders approval and what is best for the company ongoing success. Sometimes the goals of shareholders can tempt the financial manager to make unethical decision in managers attempt to maximize the goals of the shareholder value. Other times companies will have a disregard of shareholders values and not only disregard reducing expenses but foster an environment where financial abuse takes place from renting luxury cars to doing business at the most expensive...
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...that coaching can be used to meet organization objectives. Moreover, I will explain the meaning of coaching culture and therefore 2 options for developing it within an organization. And in conclusion, I will identify 3 advantages and 3 disadvantages of developing in house coaching. 2 types of coaching * Sports Coaching: This is what many people think of when they hear the word “coach”. A “player” is helped to develop their skills by a “coach”. On the other hand, the term sports coach encompasses a wide range of roles and approaches, from the football manager on the touchline, through one-to-one coaches for athletes and players, to specialist coaches for fitness and health. There are also coaches who focus on the ‘mental game’, helping sports players fine-tune their psychological preparation for high-pressure events. * Executive coaching: is a form of business coaching which is typically aimed at developing senior managers, directors and key players within a business setting. It may enhance current performance, taking skills and abilities to a new level and help individuals adapt to new situations or it may address poor performance. This type of coaching may also be termed Leadership Coaching or Performance Coaching as it tends to target the same audience and similar issues. How coaching can be directive and non directive? 1. Directive: Is where the coach offers you solutions, tools and techniques for moving forward. You may like to be offered solutions however the danger...
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...and was operated by a Thai General manager for the entire time. The hotel was sold to a large American hotel chain. When this was announced the current General Manger of the hotel decided to retire early leaving an open position which was filled by an American named John Becker. John Becker believed in the empowerment of employees. He believed that all employees should be empowered to make decisions to the best of their ability to ensure the satisfaction of their guests needs. He was very successful running hotels in America this way, and expected The Regency to be just as successful. This is not however how the hotel was run by the previous management. After Becker introduced this new policy to the hotel, the management seemed to have a mixed reaction to these changes, though no one protested it. Becker also asked that the employees and managers not come to him for minor problems, and to try and resolve them on their own. This request proved to be more difficult for the staff than Becker anticipated, for they found it hard to distinguish a minor problem from a major one. Becker began to get frustrated with the staff and the amount of times they would come to him with problems. In the end the hotel and staff suffered from these changes, the hotel received bad reviews and many of the staff left due to stress. The symptoms which indicate what problems exist in this case are: Under the old management the employees were afraid to take risks because they would be reprimanded...
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...Cabin Crew and Event Managers Duties and responsibility Similarities. The similarities of duties and responsibility that cabin crew and event mangers have is they both have to deals with customers face to face. For example cabin crew members would work to ensure safety with passengers on the plane. As for Event mangers they would have to personally speak to their customer and discuss what they would want, going over the risk assessment that may happen during their event. Cabin crews that work in British Airways needs for example would need to create relationships with their members and services partnership. This is so they can continue to use their services and results when working together will be better. This is the same for event mangers as they would need to keep a good relationship with its partnerships as they would later on need its services for another client. This is because many clients an event manger works with require the same services and products. Both jobs needs to keep providing excellent services and behaviour to all customers they deal with. What is also the same is that both jobs needs to be on time. For a cabin crew member they would need to be on time as they work with the time of the airlines departures. They would need to come earlier as they would need to check if all the equipment is working and bring on board their own bag before the flight starts. As for an event manger they would need to be earlier to event that they have created with the customer...
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...Case study: Warbings Office Systems Plc Background Warbings Office Systems is small but rapidly growing company, focusing on delivering and supplying office based products to a target market of small businesses in the U.K. and, increasingly, Europe. As the trend for homeworking continues much of their new business is in supplying office materials to individuals working from home. Currently offering some 18,000 different product lines in store and 39,000 via catalogue ordering, it intends to double its product turnover in the next three years by increasing its web-based ordering capabilities. With the marketing strapline ‘you need it we’ve got it’, Warbings aims to make office supply shopping as easy as possible for customers. Priding itself on being a ‘thoroughly modern company with old traditions,’ Warbings has used technology to evolve into a customer-focused business, striving to give each customer a ‘personal service second to none,’ with a variety of different, but easily accessible, ways of ordering and receiving products tailored to their individual needs. The more cynical of their staff occasionally reflect that the customers even dictate the lavatory breaks and bedtimes of the Warbings’ employees. Graffiti on one of the depot walls, that intriguingly reappears every time it is removed, says ‘you need it we bleed it’ and occasionally ‘Wosp stings’. The Warbings CEO is passionate about delivery and customer care and he is convinced that the way in which...
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