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Managing Development Needs

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Organsation development is any process or activity, based on the behavioural sciences, that, either initially or over the long term, has the potential to develop in an organisational setting enhanced knowledge, expertise, productivity, satisfaction, income, interpersonal relationships, and other desired outcomes, whether for personal or group/team gain, or for the benefit of an organization, community, nation, region, or, ultimately, the whole of humanity (Gary McLean, 2010)

When working towards this goal, it is important to firstly identify what the training needs of the organisation are. These methods of identification can include;

• Customer Feedback - by creating a clear avenue in which customers, the source of many organisations profitability, can extend their views on current processes and interactions, organisations can determine in which areas they could make improvement to suit their customers needs. As the expectations of customers will always be a moving feast, this method of identification is particularly crucial to stay ahead of the competition. This method is also useful when evaluating what impact any organisational development initiatives has had within certain areas.
• Performance Appraisals - by reviewing the performance of an organisations employees, you can establish what personal development needs are required to improve the employees performance thereby improving the performance of the organisation as a whole. Through collating these personal development areas and analysing any particular skills or behaviour gaps, organisational development initiatives can be created to affect the performance of the businesses employees on a larger scale.
• KPI evaluation - Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization (F. John Reh, 2013). If a company is not

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