...GM 588: Managing Quality Final Project Proposal Making Quality Our First Priority The organization that will be the topic of discussion for my final project paper is XYZ University (this is a fictitious name based on my current employment with the company). XYZ University is a publicly traded, global, for-profit higher education provider. The size of the company is at 12,000 full-time employees. The type of industry that we service is categorized under Education & Training Services. Our product/services are different level degree programs such as; Associates, Bachelors, and Masters within the U.S. and a few other countries. The company I currently work for is a for-profit school (college), and they are undergoing a major structural change in how we do our business based on Department of Education standards. There are many integral strategic changes taken place at one time with regards to the Department of Education and Title IV HEA funding for all colleges. Some locations have been closed, the morale and culture of XYZ has completely changed. Yet, if we added quality management in conjunction with people management, there must be a way to successfully get the entire organization on the same page. There is a sincere need for a concise quality management aligned with the business strategy, mission, and goals for our entire department. When you work in the Admissions department for a for-profit college, your job is very similar to that of a sales person versus a recruitment...
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...Assignment title | Managing Quality in Health and Social Care | ------------------------------------------------- Introduction..................................................................................................................6 Executive Summary This report has been produced to show how RUH have developed a number of mechanisms to overcome the notices placed by CQC. The hospital itself became a trust in June 2012. It is located in West Wilshire, outskirt of Gloucestershire and Bath with over 4500 staff a budget of 230 million, 4600 staff and delivering a number of complex and acute services the hospital has the opportunity through work with it Human resource and quality team to address the 5 action points given to the hospital after the February 2013 inspection. Introduction This report will show how RUH are using different techniques to address gaps in their service of delivery, it will discuss the tactics being used and how they are being evaluated, policies procedures being in place the impact it has left the organisation in terms of remaining competitive. And avoid any re-buff from CQC .Quality can be described as the standards of measuring something set against a criteria this statement is supported by Geynt (1995). For health and social care it is about improving knowledge and techniques to deliver high quality services .Quality management is essential within the sector as...
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...Table of Contents INTRODUCTION ...................................................................................................................................... 1 PROBLEM STATEMENT ........................................................................................................................ 2 HOW WILL WE TEACH CREATIVE THINKING? ....................................................................................................... 3 HOW WILL WE TEACH COLLABORATION? ............................................................................................................. 3 HOW WILL WE TEACH INITIATIVE? ........................................................................................................................ 4 HOW WILL WE TEACH INNOVATION? ..................................................................................................................... 4 ANALYSIS .................................................................................................................................................. 5 RECOMMENDATIONS ............................................................................................................................ 8 REFLECTION ...............................................................................................
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...MANAGING QUALITY 12/2010 Introduction TheStore is a large scale mass merchant of retail goods throughout the United States. The retail giant has had a storied career dating back to 1962 when it opened its doors for the first time in City, State. TheStore is now a subsidiary company of XYZ Holdings Corporation which purchased TheStore in 2005. XYZ Holdings is the parent company which has both XYZ and TheStore under its corporation banner. XYZ Holdings Corporation ranked 48th in the Fortune 500 rankings for 2010 and raked in just over $44 million dollars in revenue in 2009. XYZ Holdings Corporation operations are now based out of Another City, State with TheStore having its headquarters in Town, State. TheStore and XYZ Holdings Corporation are two closely knitted companies that operate with a close relation with one another, carrying many of the same products in both stores. They have shown positive growth in the form of revenue generated from doing business and have grown in market share. XYZ Holdings Corporation currently operates nearly 1,327 TheStore stores throughout the United States and U.S. territories, with varying sizes ranging from the biggest, Big TheStore and TheStore Super Centers to the traditional size, regular TheStore store. Store sizes range from 93,000 to 168,000 square feet. TheStore boasts some of the top retail brands with A, B, C, D and E. TheStore is a one stop shop for all of your household needs. The stores house everything from air fresheners...
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...Managing Supplier Quality: Integrated Devices ABSTACT This case analysis explores quality management issues as it pertains to Trexler, a supplier of Integrated Devices, and suggestions to process improvement in order to increase quality throughout the value chain. This paper critically deciphers the weaknesses and opportunity areas that Integrated Logistics should research before continued business with Trexler is attempted. This analysis includes research and best practices outlined by Monczka, Handfield, Giunipero, and Patterson (2011) relative to the case study. In the case analysis of Managing Supplier Quality, Integrated Devices’ Injected Molding Commodity Team responsible for conducting business and process interaction with plastic-injected molding suppliers such as Trexler. When Bill Edwards, a quality engineer assigned to the commodity team at Integrated Devices, received a call from Plant 3 in regards to quality variability problems with plastic-injected molding components he immediately began to research the issue at hand to prevent a catastrophic disruption in production. The results that Bill Edwards discovered were size variability and bracket snaps that eventually led to increased nonperformance costs. During the recognition phase, Integrated Logistics acted in a reactive manner when news of the variability in length and device snapping came to the company’s attention. When dealing with suppliers, being proactive is key when looking for desired quality...
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...Questions ( Managing Quality ) Purchase here http://devrycourse.com/GM%20588/gm-588-all-discussion-questions-managing-quality Product Description GM 588 All 7 Weeks Discussion Questions ( Managing Quality ) GM 588 week 1 dq1 – Definition of Quality GM 588 week 1 dq2 – Quality Management in Your Organization GM 588 week 2 dq1 – Quality Philosophies GM 588 week 2 dq2 – Quality Award Processes GM 588 week 3 dq1 – The Voice of the Customer GM 588 week 3 dq2 – The Kano Model GM 588 week 4 dq1 – Quality Focus GM 588 week 4 dq2 – Alignment of Strategy and Quality Management GM 588 week 5 dq1 – Performance Metrics GM 588 week 5 dq2 – Cost of Quality and the Customer GM 588 week 6 dq1 – Differences in Organizational Processes GM 588 week 6 dq2 – Six SigmaLean Applications GM 588 week 7 dq1 – Statistical Process Control GM 588 week 7 dq2 – Capability vs. Control GM 588 All Discussion Questions ( Managing Quality ) Purchase here http://devrycourse.com/GM%20588/gm-588-all-discussion-questions-managing-quality Product Description GM 588 All 7 Weeks Discussion Questions ( Managing Quality ) GM 588 week 1 dq1 – Definition of Quality GM 588 week 1 dq2 – Quality Management in Your Organization GM 588 week 2 dq1 – Quality Philosophies GM 588 week 2 dq2 – Quality Award Processes GM 588 week 3 dq1 – The Voice of the Customer GM 588 week 3 dq2 – The Kano Model GM 588 week 4 dq1 – Quality Focus GM 588 week 4 dq2 – Alignment of Strategy and Quality Management ...
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...(TCO G) Explain the concept of the cost of quality model and then link your explanation to how quality can be defined by organizations. What are some advantages and disadvantages of the cost of quality model? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Spellchecker Question 3. 3. (TCO G) Explain the concept of process management and specifically how flowcharting can be used to understand if changes are occurring in a process. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Spellchecker Question 4. 4. (TCO C) Explain the concept of problem solving. Why is it important to gather critical information prior to defining a problem statement? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40) Spellchecker Question 5. 5. (TCO C) Explain the concept of control charts. Why should control limits not be changed until the reason for a process change has been determined? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40) Spellchecker Question 6. 6. (TCO D) Explain the concept of quality function deployment. Link your answer to the leadership commitment to quality and the development of a robust and...
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...Organizational infrastructure d. Best practices My answer = a Answer: c Reason = Organizational structure is defined as the organization’s management systems and practices. 7. A company’s value system and its collection of guiding principles is known as its: a. mission statement. b. corporate culture. c. strategic plan. d. vision statement. My answer = d Answer: b Reason = this system is guided for the corporate understanding of demand. 9. One of the findings of the International Quality Study is that firms that have solid systems in place: a. do not benefit from process benchmarking. b. use world-class benchmarking. c. should remove quality control inspection. d. attain no benefit from increased training. My answer = a Answer: d Reason = The statement in question states that solid systems are pioneer in study rather than training 11. Perhaps the most significant cause of failure to effectively implement quality initiatives is a lack of: a. leadership initiative and middle-management support. b. alignment...
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...Managing Quality Improvement Benedictine University Professor Taniya Henry August 10, 2013 Abstract The main purpose of managing quality improvements is to set up a structure by which to measure how the organization is doing out in the public sector. We need a process in place that will drive our improvement efforts when less than optimal results are identified through undesirable trends and benchmarking. They need to be measurable and be the same for all patients in the survey area. This data will assist us in developing the measures necessary to improve performance standards. A team will be organized that will include the Executive Director of our local hospice as well as the Medical Directors (3), that drive our management force. Defining an action plan to implement proper and effective data collection for our Quality Assessment and Performance Improvement (QAPI) program will entail establishing an overall goal first. This can be monitored regularly through weekly meetings of the team members to determine where they are in the process and what their findings have been so far. Managing Quality Improvement The organization that I work for has an excellent Quality Assessment and Performance Improvement (QAPI) program, not many hospices have a fully functioning program. However, one particular issue needs improved upon, the data collection process now being employed. The company they are using at this time, Deyta, does not seem to be very effective...
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...Managing a Quality Curriculum Outcome 2 & 3 Yvonne Norval Contents Page 1 - Title Page 2 - Contents Page 3 - Introduction/Develop and plan Page 4 - Cont.… Page 5 – Evaluate effectiveness of adult contribution Page 6 – Cont.… Page 7 - References Introduction Throughout this project I am going to demonstrate my ability to take a lead role in the development and planning of a quality curriculum. My project will include evidence of the planning process, equality issues, Samples of children’s work, photos and Materials used for evaluation and proposed developments for the future. I will evaluate the contribution made by the practitioner, Manager and other adults, and identify any strengths and weaknesses. Develop and plan for a quality Curriculum Using Pre Birth to Three curriculums, myself and my staff meet to discuss and plan for the month a head, using a form called improvement plan, Record of consultation (Appendix1). Due to various children’s interests i.e. looking out the window at the different flowers, stories, songs and parent information (Parent had told us they had been out with their child doing the gardening); we decided to build on this, as Maria Montessori said that “the child can only be free when the adult becomes an acute observer. Any action of the adult that is not a response to the children’s observed behaviour and interests limit the child’s freedom”. Pound, L (2006) she believed children learned best through their senses and in an environment...
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...Managing a Quality Curriculum Outcome 1 I have been asked to write a report, which evaluates the concept of a quality curriculum by examining three models of curriculum in relation to one national/local guideline and two approaches. The national guideline, which I have chosen to examine, is Curriculum for Excellence and my two approaches are the Reggio and Te Whariki. Within all childcare establishments in Scotland we must work alongside curriculum legislation and government bodies. The current curriculum and legislations are all set by the government and must be followed at all times to ensure all children’s needs and developments are being met. We are required to follow all the educational frameworks and the Social Care and Social Work in Scotland (SCSWIS) set the care and standards. Model 1 – Development, Curriculum for Excellence and Lev Vygotsky. When working in a childcare environment a quality curriculum needs to be provided. A national curriculum, which is provided, in Scottish nurseries and schools for children aged between 3-18 years of age is ‘Curriculum for Excellence’. Curriculum for Excellence aims to achieve a transformation in education in Scotland by providing a coherent, more flexible and enriched curriculum. The 3-18 curriculum aims to ensure that all children and young people in Scotland develop the attributes, knowledge and skills they will need to flourish in life, learning and work. The Curriculum for...
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...Quality in Practice GM588 – Managing Quality Enhancement Voice of Employee The Voice of the Employee focuses on providing a safe and secures workplace in response to instances of violence and poor employee relations (Evans, 2011). Organization utilizes the Voice of the Employee (VoE) to focus on internal processes as traditionally employees’ perspective wasn’t a top priority and not taken into consideration as far as the business was concerned. As part of an organization strategy to continue to evolve, compete, and improve the businesses’ bottom line, as they are devoted to understanding and communicating an open dialogue with their employees. A business seeks to respond to the needs and condition of the employees by strategically designing and implementing the VoE. The United States Postal Service (USPS) developed a metric to improve their internal processes by aligning with Occupational Safety and Health Administration (OSHA). USPS derived slang “Going Postal” after several workplace violences erupted with employees killing managers and other fellow employees. USPS wanted to focus on the internal workplace environment, safety, and employees’ satisfaction. An internal survey was developed as a tool to collect data and employee’s opinions to assess and analyze for workplace improvement, safety, and create a positive friendlier environment. USPS employees are able to deliver mail faster and customers are delighted. The employees...
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...figure out who she was with. Fast forward twelve years later and we have gone through several mergers and acquisitions and we currently have over 200,000 employees around the world. For many years AT&T has been ahead of their competitors. The innovation of their products and services assisted them in increasing their market share within the industry. Over the last couple of years, the competition has introduced several products and services that have challenged AT&T’s market share. And as we look towards the future we willingly accept that there is always room for improvement. Problem Statement We are focused on being the number one carrier in the United States and as we expand our 4g network we have discovered an issue in our quality measurements. We do not have an automated way to handle fall-out. Our current process is manual and tedious. We have a project manager that is manually handling fifty orders a day. She is downloading a report, emailing and setting up calls with the appropriated organizations to quickly resolve and expedite an order. This process is not scalable or sustainable long term. We have to incorporate an automated IT solution that will...
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...Leadership: Managing Director of Hayasa In a small team of strangers, like the one thrown together for this module, the Managing Director should be the source of leadership and control over numerous responsibilities and functions of their team. • They should pursue the successful completion project goals. • They should keep the team motivated and happy, • They should ensure that the team is giving sufficient effort to the task. The Managing Director should be the most influential and important member of Hayasa car company. The behaviour of this person directly affects the behaviour of his or hers group members, therefore they must show certain key traits and attributes which will exert their leadership and control into the performance of the team, but also themselves. For Hayasa, the leadership was the key factor which influenced and built the group dynamics, the behaviour and motivation of the members during the practical, but also is what I believe the key problem to our lack of success in three years of trading. “The power and influence perspective focuses on the use of power by effective leaders. Two major themes have been identified: a) social power: how leaders influence followers (b) social exchange: discusses the give-and-take relationship between leaders and followers through which leaders are themselves influenced as they try to influence others” (Bensimon et al., 1989) My questions on the lack of social power our Managing Director would...
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...OLDTOWN BERHAD (797771-M) OLDTOWN BERHAD (797771-M) (Incorporated in Malaysia) (Incorporated in Malaysia) The Board of Directors (“the Board”) of Oldtown Berhad (“the Company”) recognises the value of good governance and believes that a high standard of corporate governance will deliver long-term sustainable shareholder value. The Board is committed to ensure good corporate governance practices are applied throughout the Company and its subsidiaries (“the Group”). This Statement sets out the key aspects of how the Company has applied the Principles and Recommendations of the Malaysian Code on Corporate Governance 2012 (“MCCG 2012”) during the financial year ended 31 March 2014 and any non-observation of the Recommendations of MCCG 2012, including the reasons thereof, has been included in this Statement. Principle 1 – Establish Clear Roles and Responsibilities 1.1 Clear Functions of The Board and Management The Board leads the Group and plays a strategic role in overseeing the Group’s corporate objectives, directions and long term goals of the business. The Board is responsible for oversight and overall management of the Group. The Board Committees are established to assist the Board in discharging its responsibilities. The Board delegates specific responsibilities to three (3) principal Committees, namely the Audit Committee, the Nomination Committee and the Remuneration Committee. All committees have written terms of references and operating...
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