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Marketing as an Organizational Strategy

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Marketing as an organizational Philosophy

I am currently in my 20th year of working at Boeing, during that time I have become well acquainted with the organizational mission or philosophy of Boeing. Most of my tenure with the company has been with Boeing Defense Systems (BDS), but in 2010, I accepted a position here in Seattle with one of Boeing’s business units, Commercial Aviation Services (CAS). I was excited to be returning to the commercial segment of Boeing, Boeing Commercial Airplanes, (BCS), and to a business unit whose focus was almost in entirely on meeting the needs of the end user of the product that Boeing produces.
I have seen many video’s about Boeing’s work over the years, most people see these video’s on Sunday morning, or over one of the national holidays, I see many of them on a routine basis and one common theme pervades nearly all of them, and in fact, correctly states the mission of Boeing, and its overarching philosophy, that of serving the needs of the customer.
Meeting and anticipating the needs of the customer is one of the single biggest concerns of an enterprise today, I say one of the biggest because profitability obviously is a concern, but without meeting the needs of the customer, I can argue, there would be no profit, and in fact no business at all in today’s environment. This is the primary focus of most large, if not all, enterprises today, and is the main theme the video is attempting to convey.

The text(s) I have read in previous courses have defined the marketing concept in a variety of ways or “orientations” based on the slant each concept is geared too. There is the “production” orientation, which is focused on production, that of providing a product that is easily produced and offering this to the customer. There is also the “selling” orientation, which focuses on how to sell a product to the customer. In this text,

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