...Market Leader Issue 27, Winter 2004 www.warc.com What Do CEOs Want From Marketing? Anthony Freeling McKinsey Fiona Stewart Antennae Fran Cassidy The Cassidy Media Partnership Top of the CEO agenda is the need to deliver consistent top-line growth within an existing business portfolio, rather than from a continued reliance on acquisition. This objective was identified from our research into the opinions of CEOs and CMOs and highlights the importance of good marketing in running a successful company. We identified five consistent themes and these were: strong brands as a significant asset; more effective use of consumer data; the role of innovation, the need for better implementation and continued focus on business efficiency. Each area has significant implications for the role of the marketing function. Brands as a company asset In an increasingly clamorous society with a proliferation in the sheer volume of offerings, strong brands are significant assets in enabling companies to compete effectively. The challenges are building and maintaining brand equity by keeping brands refreshed and relevant and restoring trust in brands, particularly in sectors under attack from regulatory or consumer groups. Fmcg businesses typically have a strong brand focus across the organisation, but there is no room for complacency. Here, the main challenge is optimising resource allocation. As a result, a number of CEOs and CMOs talked about further rationalisation of the brand portfolio so that...
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...Cigarette Company The IMC Plan Project for On the Mark Accounting and Tax Service, LLC means starting at zero with the IMC campaign planning. The CEO of the company knows that acquiring and retaining clients is an ongoing process, and now is the time to complete an analysis to determine what, if any, changes need to be made to the marketing communication efforts. There are many reasons a formal campaign plan should be created: it will provide the CEO a sensible process to identify the most important exchange issues on which the company should focus; it notifies everyone involved with MC, what is expected of them; it will assist in guaranteeing the MC effort is incorporated and concentrated on the most important message issues; these plans inform top management personnel how and why the funding will be spent and what the company will gain in return; and the plan will provide the CEO and marketing management a criterion against which development and final results can be measured (Duncan, 2005, pp. 170-171). Executive SUMMARY to: Mike Yesner FROM: REBECCA BRYSON SUBJECT: IMC PLAN PROJECT DATE: 6/11/2013 CC: Purpose and Scope of Document The purpose of this document is to introduce an IMC Campaign Plan to the board of directors at On the Mark Accounting and Tax Service, LLC. First, marketing managers must identify target audiences; second, the CEO and management team must analyze the SWOTs of the company; third, the CEO and marketing team need to...
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...Paper 07/18/13 Introduction Isaac Corporation is an international company that is dedicated to the production and distribution of entertainment services such as board games and video games. These entertainment products range from family household board games to adult oriented drinking games for bars. Isaac Corp has a strong presence in the United States and in Europe with the main headquarters located in Venice Beach, California. The company counts with 70 staff members in the United States and 30 in London, England. CEO, Isaac Calderon has noticed that productivity has gone down a total of 10% in the last quarter due to an increasing demand of products. CEO has decided to implement strategies that will elevate productivity to 100% and at the same time keep all staff members happy and working. In order to do this, Isaac Calderon assembled a team of 4 persons including himself to come up with ideas that would motivate employs to work and be satisfied with themselves at the same time. CEO has made it clear and his goal that productivity and employ satisfaction must be met in a period of no more than two months if not significant losses will be reflected in the company’s financial reports. Isaac has carefully selected his three team members upon their job descriptions, qualifications they possess and what they have to offer to the company. CEO Chief executive officer, Isaac Calderon founded the company back in 2009 as soon as he graduated with a major in International Business...
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...Running head: PROBLEM ANALYSIS: CLASSIC AIRLINES Problem Analysis: Classic Airlines Judith Judson University of Phoenix Problem Analysis: Classic Airlines To launch a successful marketing campaign, a company must evaluate all environmental factors must formulate proper implementation procedures. Much of the focus must be in planning to prepare the company for unexpected outcomes, mitigate identified risks, and control the timeframe and budget as much as possible. Classic Airlines is a company with an extensive history of success; however, the company has recently encountered difficulties in their progression toward an effective customer service and marketing campaign. Classic Airlines faces the possibility of failure and possibly bankruptcy if their key project is does not overcome obstacles. It is critical that Classic Airlines regain their position as an industry leader in the market, increase revenue and profits, and create positive, lasting relationships with customers. To achieve this, Classic must enter into a new realm of marketing to meet a growing demand from customers and compete effectively in value and pricing. Describe the Situation Classic Airlines is the world’s fifth largest airline. Classic Airlines commands a fleet of more than 375 jets that serve 240 cities with more than 2,300 flights daily. In the 25 years since inception, Classic has grown to be an impressive organization with 32,000 employees, and last...
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...Implementing Leadership Change Gene One is a biotechnology company that has had success with engineering foods that are disease free and grow at increased rates. Vegetables such as tomatoes and potatoes have been grown without the use of pesticides and other harmful chemicals. These breakthroughs have changed Gene One from a $2 million start-up company into a $400 million company on the verge of going public. The original members of Gene One are challenged with organizing the company and preparing it for an initial public offering (IPO) on Wall Street. The IPO requires the company to make several changes to the structure of the company’s executive board, marketing strategy, and product invention. Leadership at Gene One must identify weaknesses in management concerning the IPO, and the stress associated with going public. Management is challenged with accomplishing one of the following: 1. Gene One becomes a public company and the goals suggested by the chief executive officer (CEO) are met by adding new people to the existing staff and retaining the team’s culture. 2. Gene One becomes a public company and the goals suggested by the CEO are met by removing people and changing the company’s culture. Both of these options require management to move forward with the IPO and to make stressful decisions concerning the company’s future. Dealing with the stress of the change will determine the success of the IPO. “In an intelligently managed organization...
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...months. If they are unable to cut costs, Classic is facing bankruptcy. Also, according to Renee Epsom, SVP of Customer service, Classis is not meeting the customers’ needs. The customers are telling them what they want but the company has not put the service elements, operations procedures, or marketing programs in pace to address their needs. The customer relations management system (CRM) that they have in place is not being utilized effectively. They system does not integrate the phone channel with the web channel. The company has now way of knowing if the customer that uses the automated phone system is the same customer that is using the CRM over the web. Instead of the company using this system to find out what they customers want, they used this system to decrease the amount of time their customer service representatives spent on the phone with customers. This strategy reduced labor because the company didn’t need so many reps as before the system was implemented. The system has the ability to integrate but the company did not want to invest the time or the money to do so. This ineffective CRM implementation lacks a customer focus and the company appears to have lost touch with the customers’ needs. The CEO (Amanda Miller) thinks investing in marketing is a waste of the company’s time and money. The CFO (Catherine Simpson) agrees. They are both driven by numbers. Also while the CMO (Kevin...
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...Company Structure: The typically hierarchical arrangement of lines of authority, communications, rights and duties of an organization is called company structure or organisational structure. It determines how the roles, power and responsibilities are assigned, controlled, and coordinated, and how information flows between the different levels of management. A typical representation of an organisation structure is shown below: Managing Director: A Managing director or CEO is the highest-ranking corporate officer in charge of total management of an organization. An individual appointed as a CEO of a corporation, company, organization, or agency typically reports to the board of directors. Typically, the CEO/MD has responsibilities as a director, decision maker, leader, manager and executor. The communicator role can involve the press and the rest of the outside world, as well as the organization's management and employees; the decision-making role involves high-level decisions about policy and strategy. As a leader of the company, the CEO/MD advises the board of directors, motivates employees, and drives change within the organization. As a manager, the CEO/MD presides over the organization's day-to-day operations. There are different management positions depending upon firms products, and/or Geographic units and of functional executives Chief Operating Officer (COO), Chief Finance Officer (CFO), Chief Information Officer (CIO), Chief Technology Officer (CTO), Chief...
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...is to sell products from their supermarket, also to advertise what they would sell. Also what they offer in their stores. Tesco Organisational Structure This business is broken down into sections, the Chief Executive Officer (CEO) is in charge of the four important sectors of the business of Tesco. Director of Finance, Director of Human Resources, Director of Marketing and the Director of Operations. Director of Finance – this department takes care of the budget, they work with all departments to plan and manage their budgets. Director of Human Resources – HR department takes care of the customers’ needs and their problems. Director of Marketing – Marketing team work with the management and the sales team, the director of marketing oversees development and implementation of support materials and services for chapters in the area of marketing. The Director of Marketing works with the board of directors, executive director and other management staff. The Director of Operations- also known as the Chief Operating Officer (COO) is known to be one of the highest positions in a business. The COO is responsible for daily operation of the company. The COO works alongside the CEO, the COO of the company is like the vice president of the company. This business is broken down into...
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...Ch. 25; A New Brand for Senior Health Plus UMUC- HCAD 670 Executive Summary Growth and change in any organization can be a difficult time both for executives and for employees. When growth comes at an astounding rate, there are bound to be problems at all levels of the organization. Senior Health Plus (SHP) is a small, non-profit HMO based in Southern California. The company started as a grassroots organization that enjoyed a positive reputation for pioneering new ways to care for the elderly. This success has a price however, as the membership of SHP has grown exponentially in the past several years from 10,000 to 35,000 members. In response to this growth, management went on an expansion frenzy, moving all executives to a corporate headquarters, expanding regional offices from four to seven, and tripling their employees to 400. The CEO of SHP has given a mandate to create a brand for the company that will be instantly recognizable and will set SHP apart from their competitors. The study focuses on the newly created VP of Human Resources office and the conflict between herself and the VP of Marketing. The two are at odds not only on ideas for creating the brand, but also on how to change the entire culture of the organization. Is there such a thing as too much growth? Part II In this case study, the players are: Jamie Richards. She is the VP of Human Resources which was a position created in response to the unprecedented growth that SHP has experienced in the last...
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...Management, Control & Accountability for Financial Resources INTRODUCTION The purpose of this paper is to identify the information needs of the internal and external stakeholders in a manufacturing concern and how they can be met. All stakeholders of a firm require different types of information to help them in the decision making process. The top management which comprises of the Chief executive officer and the board of director require information pertaining to the finances of the firm, the key issues of the firm and the performance of the firm to formulate the strategic policies and strategies of the firm. The middle management consisting of the marketing manager, production manager etc will require information to effectively fulfill their job responsibilities and take actions accordingly. The external stakeholders such as the shareholders have invested their hard earned money in the business and would want to be informed about how well the firm is doing and the return that they will be getting for the money that they have invested. The shareholders are usually interested in the financial reports of the firm to see how profitable and liquid the firm is and will it be able to provide dividends to them. Financial reporting is necessary for management, control and accountability purposes. It helps to assess whether the resources of the firm are being utilized in the most efficient manner and the firm is meeting its objective of generating the maximum profit. Information...
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...1) Ted Devine, CEO Insureon Inside the LaSalle Atrium Building in downtown Chicago, a short walk from Lake Michigan, Insureon CEO Ted Devine has his desk arranged in one corner of the company's open-plan office space. The CFO is adjacent. The head of marketing sits just 15 feet away, and the head of sales is nearby. There are no offices--not even cubicle dividers. In fact, from where Devine sits, he can look out on all 20 of his employees at company headquarters. Devine came to Insureon in 2011 from Aon Risk Services, where, as president, he worked in a more traditional setting, one befitting the guy in charge of an operation with 28,000 employees and $5 billion in annual revenue. But it drove him crazy, Devine says, to sit in his resplendent office and see people lining up in the hallway outside, as if waiting to be granted an audience with the pope. So for Devine, the open floor plan he instituted at Insureon conveys a message that extends far beyond any interior design aesthetic. It goes to the heart of the company's management style and workplace culture. It symbolizes an openness of spirit and Devine's availability to everyone in the company, no matter their station--and no waiting required. "For me it says a couple things about leadership," he says. "One is: No walls, no barriers, no hierarchy. Everybody can talk to everybody. Everybody can participate in a decision. We work together, and that's very important in leadership." In his eagerness to tear down the...
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...Part2: Business Process Documentation and Analysis Trover Export AC 730 HB2 Team High Five Team members: Jianan (Nora) Zhao, Yifan Lu, Xi (Allie) Yang, Jieyin Sun, Yan long 2.1 Company Description Company overview and structure Trover Export is small private company in Massachusetts specializes in exporting luxury vehicles that only available in the United States market to Mainland China. Luxury vehicles export is special in nature due to its complicated regulations and various demands of different customers. Trover has conducted this business since 2007 and has built a sound reputation among its customers through reliable and efficient services. The head office of Trover is located in Quincy, Massachusetts, but the employees are working remotely in different cities to be in charge of the regional markets. Restricted by its scale and business pattern, the organizational structure of Trover is quite simple and direct. There are 6 full time employees, of which 5 are Regional Sales Manager working in different cities in Massachusetts and 1 Marketing Manager and several part-time Sales Specialists and Marketing Specialists. The CEO, acting as a CFO as well, takes control of the whole company. The organization chart is as follows: Organization chart of Trovers Export Mission and Challenges The mission of Trover is to provide luxury cars at a reasonable and competitive price as well as a great purchasing experience internationally for Chinese...
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...Jordan Ashley Mascia Professor Raschilla Marketing Management 15 November 2015 Abercrombie & Fitch’s long talked about Marketing Problem Abercrombie & Fitch is a retail store that has been around for a very long time. The store and its brand is one that has always appealed to a younger crowd. For many years, their brand was extremely popular, and their sales were outstanding. However, within the last few years the company’s sales have dropped drastically. There are a few major reasons as to why their sales have continually been dropping. If these problems are not fixed, Abercrombie & Fitch is expected to be no more. Abercrombie & Fitch is well known for their sex appeal. Their store walls are decorated with photographs of good-looking, naked, young people. With that, many of their stores have half naked models who welcome people in at the front of the store. This sex appeal has been a topic of discussion in the media for quite some time. The majority of people see this as a huge marketing problem. The marketing goal of the company, as said by former CEO Mike Jeffries, is “We want to market to cool, good-looking people. We don’t market to anyone other than that.” This statement was one that made the public extremely uncomfortable. Their photographs have caused young people to be attracted to this sex appeal long before they should be. The media, concerned parents, and many others have attacked the company for this. Many people believe that Abercrombie...
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... The CEO had a history of facilitating creative approaches to overcome medical and social challenges. It had become quite impressive as well as a progressive healthcare system for the elderly to partake in. Jamie Richards become the new VP of Human Resource for Senior Health Plus after leaving a previously challenging job working with HMO patients. She had been hired at a highly anticipated time when the organization was rapidly quickly and the moral of the employees was at a high. Internal Strengths & Weakness Strengths Good financial management. Due to the growth of membership over the years, the Senior Health Plus has had a good financial position. They were up to seven offices in their base location of southern California. They expanded graphically to meet the needs of their current customers and to encourage new prospective customers. Knowledgeable Staff. While the Senior Health Plus staff is knowledgeable; she would have to keep the workforce progressing with positive moral. The values of the corporation were passion, integrity, respect, and responsibility. Largest Employer. Senior Health Plus provides great customer service and a great reputation of satisfied clients. There is a respect that abounds from the employees to each other and to the customers serviced. High Turnover. Senior Health Plus prides itself in loyal employees and a low turnover rate. She would have to live up to those expectations within the company as this is...
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...——————————————————————————————————————— Executive Briefing for Pinterest To: Ben Silbermann, CEO From: Ryan Ross Re: Strategic Plan Date: 04/15/2014 Executive Summary The objective of this strategic plan is to find a way for Pinterest to create revenue. Pinterest has plenty of traffic on their website, but has not found a way to create inflow of cash. The strong suggestion is to incorporate advertising to Pinterest’s website and charge a low fee to businesses using Pinterest to market their goods and services. To do this, Pinterest needs to engage in Self-Service Ads and Engagement Ads, like Facebook does. Pinterest should duplicate their revenue model on Facebook’s revenue stream. Opportunities to Create Value Through Revenue Stream Strategic Area: Opportunities to Create Value: Challenges to Create Value: Accounting • Create large cash flow for immediate expenses • Limited free cash flow Finance • Create capital for current and future investment opportunities • Lack of capability to invest in opportunities Management • Create a relationship with ad/marketing consultants • Negotiations about details with new consultants Marketing • Market new opportunities for others to advertise on Pinterest and charge fees to businesses • Lack of experience in selling Ad space and charging for business membership Opportunity and Challenge Overview • The plan to create a revenue stream will help with many areas. Every business needs money to run,...
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