...Ragheb, M. G. (1983). Measuring leisure motivation. Journal of Leisure Research, 75(3), 219-228. Beerli, A., & Martin, J. D. (2004). Tourists' characteristics and the perceived image of tourist destinations: A quantitative analysis-A case study of Lanzarote, Spain Tourism Management, 25(5), 623-636. doi: 10.1016/j.tourman.2003.06.004 Cain, S. (2005). Disney effect. Orange County Business Journal, 25(13), 1, 61-62. Hsu, Che Wei (2011). Motivation of people who visit disneyland, Master’s Thesis of behavioral sciences, recreation and tourism, California State University, Long beach Crandall, R. (1980). Motivations for leisure. Journal of Leisure Research, 12(1), 45-54. Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research,6(4), 408-424. doi: 10.1016/0160-7383(79)90004-5 Crompton, J. L., & Mac Kay, S. L. (1997). Motives of visitors attending festival events. Annals of Tourism Research, 24(2), 425-439. doi:10.1016/S0160- 7383(97) 80010-2. Dann, G. M. S. (1977). Anomie, ego-enhancement and tourism. Annals of Tourism Research, 4(4), 184-194. doi: 10.1016/0160-7383(77)90037-8 Dann, G M. S. (1981). Tourism motivation: an appraisal. Annals of Tourism Research, 8(2), 187-219. doi:10.1016/0160-7383(81)90082-7. Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21(3), 555-581. doi:10...
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...IDENTIFYING KEY DETERMINANTS OF CONFERENCE PARTICIPATION DECISION : SPECIAL REFERENCE TO TIIKM CONFERENCE ABSTRACT Conference industry brings significant economic effects and that is one of the reasons why many destinations around the world strive to organize conferences, especially the international ones, which make bigger economic effects. The purpose of this paper is to examine factors that may influence to decision making of conference participants to participate to international conferences. Data will be collected through a survey from TIIKM conference participants and it will be analyzed using SPSS. Result of this study will be helped to all conference organizers to make their strategies. Keywords: Conference attendees, Motivational factors, International conference, 1. INTRODUCTION The business tourism market is often segmented and denoted by acronym “MICE”, meetings, incentives, conventions and exhibitions. It is one of the key drivers of tourism destination development and therefore an important generator of income, employment and foreign investment. Beyond these economic benefits, the Meetings Industry also presents opportunities for knowledge sharing, networking...
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...industry: The case of travel agencies. Faculty of Tourism and Hospitality Management in Opatija.Biennial International Congress.Tourism & Hospitality Industry, , 587-598. Retrieved from http://search.proquest.com/docview/763422092?accountid=35812 2. Marin-Pantelescu, A., & Tigu, G. (2010). Features of the travel and tourism industry which may affect pricing. Journal of Environmental Management & Tourism, 1(1), 8-11. Retrieved from http://search.proquest.com/docview/862377843?accountid=35812 3. Andreea Marin-Pantelescu, & Tigu, G. (2010). Features of the travel and tourism industry which may affect pricing. Journal of Environmental Management & Tourism, 1(1), 8-11. Retrieved from http://search.proquest.com/docview/862377843?accountid=35812 4. Uzama, A. (2009). Marketing japan's travel and tourism industry to international tourists. International Journal of Contemporary Hospitality Management, 21(3), 356-365. doi: http://dx.doi.org/10.1108/09596110910948341 5. Uzama, A. (2009). Marketing japan's travel and tourism industry to international tourists. International Journal of Contemporary Hospitality Management, 21(3), 356-365. doi: http://dx.doi.org/10.1108/09596110910948341 6. Yahya, F. (2003). Tourism flows between india and singapore. The International Journal of Tourism Research, 5(5), 347-367. Retrieved from http://search.proquest.com/docview/214526322?accountid=35812 7. Uppal, P. (2000, Jun 09). Industry Spotlight/Travel and tourism: Liberalization...
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...Research Paper 2014 - 13 Tourist Satisfaction: a Customer Experience Quality Approach Denise Gayle S. Valencia, Allyssa Nicole B. Ng, Jesca Veronica R. Arellano Christian Patrick B. Reijnders, Christian Darryll A. Assong, Michael Roger G. Saxton and Leilani De Guzman MARKETING RESEARCH We envision Saint Louis University as an excellent missionary and transformative educational institution zealous in developing human resources imbued with the Christian Spirit and who are creative, competent and socially involved. SCHOOL OF ACCOUNTANCY AND BUSINESS MANAGEMENT SAINT LOUIS UNIVERSITY PHILIPPINES December 2014 Tourist Satisfaction: a Customer Experience Quality Approach Denise Gayle S. Valencia, Allyssa Nicole B. Ng, Jesca Veronica R. Arellano Christian Patrick B. Reijnders, Christian Darryll A. Assong, Michael Roger G. Saxton and Leilani De Guzman Abstract Customer experience creates competitive advantage in terms of the customer, the staff and the travel agency. Thus, the critical importance of customer experience must be addressed to increase the potential of travel agencies for improving their business and leisure client’s experiences. Hence, the study analyzed the factors of product experience, outcome focus, moments of truth and peace of mind as constructs of the customer experience quality that possibly impact on customer satisfaction. The researchers probed on the data generated from consumer’s perspective and answers to assess...
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...com/locate/tourman Progress in Tourism Management Event tourism: Definition, evolution, and research Donald Getzà Haskayne School of Business, University of Calgary, 2500 University Ave. N.W., Calgary, Alberta, Canada T2N 1N4 Received 24 April 2007; accepted 31 July 2007 Abstract This article reviews ‘event tourism’ as both professional practice and a field of academic study. The origins and evolution of research on event tourism are pinpointed through both chronological and thematic literature reviews. A conceptual model of the core phenomenon and key themes in event tourism studies is provided as a framework for spurring theoretical advancement, identifying research gaps, and assisting professional practice. Conclusions are in two parts: a discussion of implications for the practice of event management and tourism, and implications are drawn for advancing theory in event tourism. r 2007 Elsevier Ltd. All rights reserved. Keywords: Event tourism; Definitions; Theory; Research 1. Introduction Events are an important motivator of tourism, and figure prominently in the development and marketing plans of most destinations. The roles and impacts of planned events within tourism have been well documented, and are of increasing importance for destination competitiveness. Yet it was only a few decades ago that ‘event tourism’ became established in both the tourism industry and in the research community, so that subsequent growth of this sector can only be described as spectacular...
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...CHAPTER 1 AN OVERVIEW OF THE TRAVEL INDUSTRY PART I: THE TRAVEL INDUSTRY IN THE PAST A. THE HISTORY AND DEVELOPMENT OF TOURISM o The civilization of ancient Greece. Key event: The Olympic Games of 776 BC were the first international tourist event. o The Romans. Key event: First roads were built. o Early Christianity. Key event: Pilgrimages and visits to holy places. o 17th and 18th centuries. Key event: Nobility went on Grand Tours. Trips for health reasons to spa towns and seaside resorts. Stagecoaches and coaching inns developed. o 19th century. Key event: Steam transport (boats and trains). First organized tours and excursions by Thomas Cook. Growth of hotels and resorts in Europe. Introduction to traveller’s cheques and hotel vouchers. Birth of mass tourism. o Post-World War II . Key event: Paid holidays. More disposable income. Rowth of holidy camps ( accomodation and entertainment). Package holidays. The invention of jet engine. B. FOUNDATION AND DEVELOPMENT OF VIETNAM’S TOURISM INDUSTRY o From 1960 to 1975 Key event: 09/07/1960: Vietnam Tourist Enterprise founded in the North (Only guests of the government were served; having no good conditions or potentials for tourism industry to develop; luxurious hotels, restaurants, bars, nightclubs were mainly in in the South). o From 1975 to 1989 Key event: - Late of 1975 to early of 1976: Tourists enterprises or agencies founded in many cities and provinces...
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...Advertorial A paid advertisement in the print media that resembles a story or editorial comment. AFTA Australian Federation of Travel Agents. AITT Australian Institute of Travel and Tourism. Allotment A limited number of rooms or seats available to wholesalers to free sell. AVIC Accredited visitor information centre. Travel information centres located at a destination to assist visitors to the area. AVICs provide information about accommodation, tours, activities, events, etc. Some AVICs also make bookings. AVICs are “accredited” centres, identified by an italic “i”. B B&B Bed and breakfast facility; usually not more than six rooms. Benchmarking Comparing results with similar tourism businesses or assessing the business against an industry average. ANR Arrival notification report used by wholesale agents. BEC Business Enterprise Centre. APEX Airlines advanced purchase fare. BLIS Business Licence Information Service. ATE Australian Tourism Exchange. ATE is Australia’s largest international tourism trade show for inbound operators and overseas wholesalers; coordinated by Tourism Australia. Block booking Hotel rooms held without deposit for regular group travel. ATEC Australian Tourism Export Council, formerly known as ITOA. ATLAS Computer/reservation system used by some travel agents. ATO Australian Tax Office Attendance building Marketing and promotional programs designed to increase attendance at conventions, trade shows, meetings, and events. Attraction A...
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...An investigation of tourists' destination loyalty and preferences Joseph S. Chen Assistant Professor, Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, Virginia, USA Dogan Gursoy PhD Candidate, Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, Virginia, USA Keywords Tourism, Holidays, Korea Abstract Investigates the relationship between tourists' destination loyalty and their preferences as to destination. Destination loyalty is operationally defined as the level of tourists' perceptions of a destination as a recommendable place. On-site surveys of Korean outbound travellers were conducted at the Seoul International Airport, South Korea, in March 1997. Of 285 questionnaires collected from Korean outbound travellers, 265 useful questionnaires are analyzed. Multiple regression analysis reveals that three destination preferences, including different culture experiences, safety, and convenient transportation, have a positive relationship with tourist's loyalty to the destination. Results from a path analysis show that past trip experience affects tourists' destination preference. The implications and limitations of the study are discussed in the conclusion. International Journal of Contemporary Hospitality Management 13/2 [2001] 79±85 # MCB University Press [ISSN 0959-6119] Introduction Tourist choice...
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...Topic: Heritage management (manage visitors. services. safeguarding built heritage. from tourism point of view Introduction Tourism is a major industry and strong economic vehicle that makes a significant contribution to overall national economy. (Nicolette de Sausmarez, 2007) Tourism for many individuals is about enjoyment and having fun, for governments tourism is generator of important foreign exchange and job creator for allied industries. Tourist industry has a major impact on host country’s civil society and social landscape. Tourism provides economic benefits and influences the local residents in many other ways as well (Oui, 2005). Tourists are exposed to local politics implicitly by being exposed to conditions that are present for local residents. Only countries with safe and stable image draw tourists in abandon, so in other ways increasing levels of tourists imply an endorsements of concerned location’s ambient environment. Political regimes are indirectly bolstered by tourists, therefore tourism not only aids in economic development but for international support of governmental policies (Oui, 2005). In case of a crisis or disaster, economy is disturbed and livelihood of many may be affected. Crisis indicators may be useful in highlighting areas of concern and minimize affects on tourism. The damage to tourist destination may be substantial, as in the case of SARS outbreak or Bali bombings and full recovery may take a significant time and effort. Crisis...
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...THE INTERNATIONAL STUDENT TRAVEL MARKET: TRAVELSTYLE, MOTIVATIONS, AND ACTIVITIES GREG RICHARDS* and JULIE WILSON† *Fundació Interarts (Interarts Foundation) and Rovira i Virgili University, Tarragona, Spain †Department of Geography and History, Rovira i Virgili University, Tarragona, Spain Abstract: One sign of the growing interest in student travel both from the tourism industry and academic researchers is the global independent travel survey conducted by the International Student Travel Confederation (ISTC) and the Association for Tourism and Leisure Education (ATLAS). The survey, conducted in 2002, covers the profile and travel behavior of 1630 students booking travel from student travel organizations in eight countries. This article reports the initial results of this research. The survey showed that students are frequent travel consumers with extensive previous experience of relatively long trips outside of their own world region. Most students see their travelstyle as that of “traveler,” but a significant proportion of the market characterized their travel as “backpacking.” Motivations reflecting a desire for experience are prevalent with student travelers, particularly in terms of exploring other cultures. Motivations tend to be differentiated by destination region and travelstyle and are distinct between students and other young travelers. In spite of these differences in motivation, however, the activities actually engaged in showed little differentiation between...
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...Topic: Heritage management (manage visitors. services. safeguarding built heritage. from tourism point of view Introduction Tourism is a major industry and strong economic vehicle that makes a significant contribution to overall national economy. (Nicolette de Sausmarez, 2007) Tourism for many individuals is about enjoyment and having fun, for governments tourism is generator of important foreign exchange and job creator for allied industries. Tourist industry has a major impact on host country’s civil society and social landscape. Tourism provides economic benefits and influences the local residents in many other ways as well (Oui, 2005). Tourists are exposed to local politics implicitly by being exposed to conditions that are present for local residents. Only countries with safe and stable image draw tourists in abandon, so in other ways increasing levels of tourists imply an endorsements of concerned location’s ambient environment. Political regimes are indirectly bolstered by tourists, therefore tourism not only aids in economic development but for international support of governmental policies (Oui, 2005). In case of a crisis or disaster, economy is disturbed and livelihood of many may be affected. Crisis indicators may be useful in highlighting areas of concern and minimize affects on tourism. The damage to tourist destination may be substantial, as in the case of SARS outbreak or Bali bombings and full recovery may take a significant time and effort. Crisis...
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...Topic: Heritage management (manage visitors. services. safeguarding built heritage. from tourism point of view Introduction Tourism is a major industry and strong economic vehicle that makes a significant contribution to overall national economy. (Nicolette de Sausmarez, 2007) Tourism for many individuals is about enjoyment and having fun, for governments tourism is generator of important foreign exchange and job creator for allied industries. Tourist industry has a major impact on host country’s civil society and social landscape. Tourism provides economic benefits and influences the local residents in many other ways as well (Oui, 2005). Tourists are exposed to local politics implicitly by being exposed to conditions that are present for local residents. Only countries with safe and stable image draw tourists in abandon, so in other ways increasing levels of tourists imply an endorsements of concerned location’s ambient environment. Political regimes are indirectly bolstered by tourists, therefore tourism not only aids in economic development but for international support of governmental policies (Oui, 2005). In case of a crisis or disaster, economy is disturbed and livelihood of many may be affected. Crisis indicators may be useful in highlighting areas of concern and minimize affects on tourism. The damage to tourist destination may be substantial, as in the case of SARS outbreak or Bali bombings and full recovery may take a significant time and effort. Crisis management...
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...Marketing and survey research- assignment one Student name: Lin yuchiao (n9367683) Liu Jinyi (n9030115) Tutor name: Scott Gibson Introduction As Chinese outboard tourist market in Australia has expanded rapidly, to face this greatest business opportunity that Sunshine Coast tourism department and surf school quest to into Chinese international students market (Mihai, 2012). However, due to the gap of lifestyle between Chinese and western world, surf business gained low market share in this tourism competition. This research is going to set up market decision problem, research problem and objectives. This case analyse will use research technique, including Repertory Grid Analysis, to examine and overcome barrier that blocking surf industry into Chinese market. Decision maker’s key goal To increase a number of Chinese tourists in surf business in order to grow market share in tourism industry. Marketing decision problem MDP: should Sunshine Coast surf school develop a new product to attract Chinese student market? Due to china’s unique culture and geography, travel psychology and behaviour of Chinese tourists are specializing and difference with western world (Ivy & Peter, 2008). In terms of market performance of Chinese tourists, they cannot adapt adventure environment in Australia and play risky surfing in Sunshine Coast particularly. When the original surf product cannot satisfy targeted Chinese market, developing new products...
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...future of travel in India The big FOUR travel effects January 2013 Shaping the future of travel in Asia Pacific 2 Contents Foreword The potential of the Indian traveller Low penetration of travel The Me Effect: Changing types of travellers The growth of the business traveller The female business traveller The VFR traveller The young traveller The Red Tape Effect: the breaking down of barriers to travel Barriers still impeding Indian travellers The Leapfrog Effect: technology changing the way that Indian travellers behave The rise of mobility The collaborative traveller – India leading the way The need for capacity at the budget end of the market The need for greater budget airline infrastructure Infrastructure – the cruise opportunity The rail opportunity The Barbell Effect: growth at the upper and lower ends of the travel market in India The Indian luxury traveller The growth of the budget traveller Summary: The changing face of the Indian traveller Appendix Our approach Contributors 3 4 4 5 6 7 7 8 9 10 11 12 13 13 14 14 15 16 17 17 18 19 19 19 Shaping the future of travel in Asia Pacific 3 Foreword While the 21st century has been termed the “Asian Century”, the term “Indian Century” is equally apt as the tremendous pace of economic development in India will drive the country to a leading place in the global economy along with other markets such as China. In terms of the travel industry, India represents the emerging giant of the Asia Pacific travel market,...
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...HOW TO WRITE A MARKETING PLAN How to Write a Marketing Plan What is a Marketing Plan A marketing plan provides direction for your marketing activities. Marketing plans need not be long or cost a lot to put together. Think of it as a road map, with detailed directions on how to get to your destination. Sure there may be a few bumps in the road, perhaps a diversion or two, but if the marketing plan is carefully researched, thoughtfully considered and evaluated, it will help the organization achieve its goals. The marketing plan details what you want to accomplish with your marketing strategy and helps you meet your objectives. The marketing plan: • Allows the organization to look internally in order to fully understand the impact and results of past marketing decisions. • Allows the organization to look externally in order to fully understand the market in which it chooses to compete. • Sets future goals and provides direction for future marketing efforts that everyone in the organization should understand and support. • Is a key component in obtaining funding to pursue new initiatives. A marketing plan includes these elements: • • • • • • Summary and Introduction Marketing Objectives Situation Analysis Target Markets Strategies Tracking and Evaluation 1 How do I begin? Where do I start? Summary and Introduction Your marketing plan should start with an executive summary. The summary gives a quick overview of the main points of the plan...
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