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Measurement and Decision Making

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Submitted By charlottetachu
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Abstract
Every organization will utilize numerous strategies, data analysis, and effective communication to incorporate quality and ethics. This paper highlights the importance of Total Quality Management as it relates to business ethics, the value-chain, and regarding executional and structural cost in four scenarios. The four scenarios discuss HighTech’s COO ethical issues, Harley Davidson’s value-chain, Bikes.com executional cost drivers, and Food Fare’s structural cost drivers (Blocher, et al., 2013). All are techniques in which management creates policies and procedures that will guarantee that their products and services will exceed customer’s expectations (Blocher, et al., 2013, p. 13). Problem: 1-33 (HighTech, Inc.)
As the Chief of Operations (COO) with HighTech, my main focus should be on the finances of the company; unfortunately, due to the defective memory chip there are some issues that the company will face. For example, product defects, warranty costs and product recalls are a part of the TQM process that HighTech will have to deal with if and when management decides to recall or replace the defective product. Therefore, ethics is critical to the success of any business and as the COO, I have a responsibility to the company in which I work for. The IMA Statement of Ethical Professional Practice has rules and regulations that must be followed to maintain ethics in the business. For instance, professionals must maintain competence, confidentiality, integrity, and credibility (Blocher, et al., 2013, p. 22) while working for an entity to the best of his or her ability. With that in mind, as the Chief of Operations it is my executive duty to report any and all defective products that may possibly harm consumers.
Before proceeding with reporting the defective product, I will create a report that will carefully review HighTech’s product line to

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