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Why did MedEquip lose the deal?
MediEquip is a subsidiary of Technologie Universelle, a French conglomerate. MediEquip is a global leader in CT scanner market with a worldwide reputation for advanced technology whose product prices ranged from € 850,000 to € 1.7 million per unit. Lohmann, University (LUH), a large general hospital approached MediEquip for the purchase of a CT scanner on May 5. Kurt Thaldorf, a sales engineer was designated to look after the sales call who started working on it effectively since May 5. But unfortunately, MediEquip lost this deal to its competitor Sigma.
There were numerous reasons which led to loss of the deal. 1. Kurt Thaldorf was more dependent on brochures to describe about the product and its features instead of being more presentative. No product presentation was delivered which gave a bad impression that MediEquip has poor knowledge of its product.

2. At the initiation of discussion, MediEquip wasn’t ready with a price estimation which could have led LUH to consider that MediEquip is not taking them as a valuable or potential customer.

3. Thaldorf was over confident that he would get this deal and didn’t learn from the conversation that he had with Hartmann’s secretary and Professor Steinborn. It was told to Thaldorf by Hartmann’s secretary on July 15 that their system seemed to be the ‘radiologists’ choice. Professor Steinborn was the radiologist on whom Thaldorf left a positive impression at first which was later lost. The professor was shocked when Thaldorf didn’t disclose the price of the product as directed by Hartmann. Therefore, he couldn’t build a good relationship with the Professor.
Later, he even didn’t take any step when Professor inquired from him about lowering the price on which Thaldorf responded that he had lowered the price. After hearing this, Prof. laughed and asserted that “Maybe that

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