...Management Behavior Memo Daniel J. Navatta HRM/531 August 6, 2010 Susan Frear Management Behavior Memo Management Behavior Memo Daniel J. Navatta University of Phoenix August 6, 2010 MEMO TO: First Level Managers FROM: Daniel J. Navatta SUBJECT: Management Behavior CC: InterClean, Inc. Senior Leadership In response to a merger that is about to take place very shortly between InterClean, Inc., and EnviroTech, Inc., I have been asked by the senior level management team to respond to a few managerial behavioral issues. I would like for everyone to become involved in these changes that are about to take place. With your effort and knowledge, we as team will be able to make a notable contribution in the redesigning of the company’s infrastructure. In this memo we will address how manager’s behavior can affect the productivity of employees, as well as the appropriate action managers can take aligning with employment laws. Also we will discuss the practices for working with a diverse work environment I would like to say how lucky I am to be working with all of you. This memo is to discuss how far we have come as a group. It also will serve as a reminder of all the great things we have accomplished in the past. It will help us reflect on the task that made us who we are today. I look forward to continue to grow as a group with all of you. It is important to recognize the different aspects...
Words: 784 - Pages: 4
...introduction of an employee manual. The true nature of the problem can be attributed to Mickelson's inability to consider and acclimate to needs of Sundown's communication processes and the context to which they were previously communicating. Here we will analyze likely causes of the bakery's employee resentment over changes that have been implemented by management in respect to the communication process, context and noise. We will then derive different strategies that could have minimized the nature of the problem. Understanding the communication process is an important part of achieving effective communication and avoiding barriers that would prevent it to flow freely in the organization. It involves a sender, message, medium (channel), receiver and feedback. By analysing the case study, we have interpreted that the issue arose mainly due to incorrect ways of handling the medium aspect of the process. The medium aspect relates to the channels used to convey information from the sender to the receiver. In Sundown Bakery's case, this has been improperly handled by the operations manager who chose to distribute the important policies and manuals in the form of memos. The employees were unaccustomed to this very bureaucratic form of communication and could not assimilate these...
Words: 2159 - Pages: 9
...Summary: Carol Teinchek & Bruce Marshall have first started Sundown Bakery. As the business grows, Carol hired two assistant to help her who is Marina from El Salvador and Kim a korean guy. Bruce also hired Maurice a French Canadian as a master baker in Sundown Bakery. Within the next year, two new shops and two kiosks stall have opened; Hans Mikelson was hired as a operation manager. Mikelson have implemented dress code for all employee and employee manual for new employee. All of these changes were announced in memo and distribute to employees. However, Mikelson’s memos have created some issues, experienced worker were furious about receiving orders from bureaucrats and new employee barely knew Bruce and Carol. Besides that, there are seven workers from different countries who now work together in original shop, which affect the quality of communication. Quality product alone is not enough to guarantee the continuing success of Sundown Bakery, they need to improve the quality of communication among the whole company. Question 1 . Communication is a process of transferring a message from one person to another. Effective communication is important when conducting a business; the receiver must able to interpret the meaning of the message correctly. The key element in communication process included sender, message, decoding, feedback, context and noise. The sender is the person who initiates the communication, his ideas or information is encoding into a massage in a form...
Words: 2392 - Pages: 10
...the Internet in the Czech Republic with the aid of mobile technologies. Most large cities are covered with a signal and the level of coverage is gradually increasing. Internet access if you do not have a computer or smartphone Several Internet cafes offer connection to the Internet, a list of which can be found here. Prices for use of the Internet are individual; you may pay by the minute or by the hour. Information centres usually have a computer with Internet connection available for use, as do municipal offices, public libraries and almost all accommodation facilities. Services on the Internet You can easily do the following over the Internet in the Czech Republic: purchase goods reserve tickets for theatres, cinemas, cultural and sporting events search for travel connections communicate with the authorities -What is the economic and political climate? (Give facts...
Words: 485 - Pages: 2
...EFFECTIVE COMMUNICATION IN THE BUSINESS ENVIORMENT Brittany Harris PROFESSOR: ERIC BALTAS BUSINESS 100 (INTRO TO BUSINESS) May 11, 2014 Communication is the key to every type of relationship or partnership. In the business environment due to a vast variety of people in one business this can be a hard thing to grasp. There are so many different barriers that people face such as language and cultural barriers. It can be hard to communicate with somebody who doesn’t know English or somebody who doesn’t understand your reasoning through cultural differences. I have experienced the hard ships of communication in the business world the trail and the error and also the succession. At my job we are all different but we all share a common ground and that is to heal the human body. We are a small business an urgent care center for people who don’t like the lengthy or pricey trip to the emergency room. The communication in our office was one of the most difficult problems we faced as a business. The doctors all had different styles a to which the nurses had to be adjusted to also none of the nurses would cross check with the others before they completed or did a task. For instance we would try to get together the weekly orders and reports but nobody had communicated this lead to double orders and etc. One day my manager had had enough and sat us down and came with a wonderful game plan for our little office to use and it was very effective. She sat us down and explained...
Words: 613 - Pages: 3
...Cultural Inclusion Benjamin Weight, Wade Larson, Michelle R. Townsend, Terrence Conners, Sr., Jason Alston Team B University of Phoenix MGT/308: Managing Diversity Marian Archer, August 8, 2011 Memo TO: ABC CORPORATION BOARD MEMBERS From: Team B Date: 08/08/11 Re: Cultural Inclusion According to Bourne (2002), “An inclusion breakthrough is a powerful transformation of an organization’s culture to one in which every individual is valued as a vital component of the organization’s success and competitive advantage” (p. 263). ABC Corporations’ mission and goal is to maintain a multicultural workplace environment while ensuring each employee feel the work they contribute is an asset to the company. Additionally, developing a strategy to create an atmosphere of cultural inclusion for all employees within ABC Corporation will be the goal to achieving highly skilled individuals from different cultures and backgrounds. . Cultural Inclusion Cultural inclusion in ABC Corporation begins with employees, including those in high positions to be open to new ideas, show co-workers respect, encourage those with hidden talents to speak up, relate honest information about changes, and to understand that no matter the background, everyone has something to offer. ABC Corporation must have a legal approach to cultural inclusion. Legal...
Words: 561 - Pages: 3
...Business writing Steps, Portfolio, and Reflection COM 285 – Introduction to business Communication October 31, 2011 Business Writing Steps, Portfolio, & Reflection Part I: Business Writing Steps Planning Planning is effective when you analyze, pick the perfect medium, and gather the information. The key to planning successfully is to compile information what will satisfy the basic requirements of the audience. It is necessary that the correct medium is considered when planning to write a document. These tools are important to manage the information so that an effective message is presented. Writing Writing is the next step after planning the most effective way to connect with the audience. The cultural behavior and method of style of the audience will influence the structure of the writing, and therefore the composition of the message will be considered effective because of choice of words and sentence structure. Revising Revising will assist me in evaluating his or her words and making sure that the structure of the message is accepted by the target audience. The question is, “Will the delivery of the message be accepted.” To revise the written work, changes can be done to the structure of the sentences; correct grammar or adding more words to give a sentence a different tone. Examine whether the goal set for the document has being achieved. Editing Editing is the final step in the writing process. The format of a document is important...
Words: 1328 - Pages: 6
...Memo To: InterClean First-Level Managers From: Vanessa Sutton, Sales Manager Date: March 15, 2010 Subj.: Manager Behavior As you know the merger with EnviroTech, Inc. is approaching finalization. We would like this transaction to be as smooth as possible; we feel that EnviroTech will provide us with the opportunity to become a full service operation. In order to make this a successful move, all first-level managers are ask to restructure job responsibilities which should provide new potential for employee career advancement. As with any change, there will be concerns and questions. Your role as managers are to explain how manager’s behavior can affect the productivity of his or her workers; describe the types of management action that align with employment laws and those that do not; and describe best practices for working within a diverse work environment. I encourage you to respond in a positive and supportive manner. Your roles as managers will be vital to making this a successful transaction; there are several factors that affect the productivity of workers such as people skills, management skills and the most important attitude. Manager’s behavior can help establish a positive open organizational climate, which will help its team members feel safe and be more productive at their job. Insure that all your employees know what is expected of them and what’s available for them to accomplish their jobs and promote quality customer satisfaction. Mangers should...
Words: 2091 - Pages: 9
...Social Organization and Change Most people would agree that cultural diversity in the workplace utilizes our country's skills to its fullest, and contributes to our overall growth and prosperity (Ethnic Majority, 2004). In the 20th century, one’s workplace is very diverse. In today’s workplace a person may be considered more valuable than another person if they are bilingual. The workplace consists of several different types of individuals with different backgrounds. In one office one may work with a combination of individuals from many different ethnic backgrounds such as African-American, Hispanic, Caucasian, Japanese, Indian, and Chinese. You may find that some work environments have conflicts due to the diversity while others are very pleasant and exciting to work in because of the same reason. Through observation one collects that diversity in the workplace introduces new foods, cultures, values, morals, religious beliefs and ideas. A diverse workplace is very interesting because individuals can learn from another. An individual can learn how to improve tasks through techniques. One can also learn how to communicate in a foreign language and become bilingual in more than one language. Studies have shown that diverse teams view situations from a broad range of perspectives, producing more creative solutions to problems and greater product innovation (Executive Diversity Services, Inc., 2006). A diverse work place allows for a person to be exposed to a whole...
Words: 1788 - Pages: 8
...on a bare-bones handset that sells for just US$20 to give it an edge. Priced 97 per cent below the latest iPhone, the Nokia 105 features preloaded games, a colour screen, a radio, a speaking clock and a torch. The phone, Nokia's cheapest, has been available for a few weeks in India and Indonesia and will soon start selling in Europe. Even with its bargain-basement price, the 105 is critical to Nokia's entire handset business. Nokia reported on April 18 that it sold about 11 million fewer mobile phones in the first quarter than analysts had projected, with sales of basic phones plunging 21 per cent to 55.8 million units. A failure to revive the low-end business would leave Nokia without an important source of cash as it seeks to develop challengers to the iPhone and Samsung handsets that run Android. Falling sales of simpler phones were "definitely worrisome", said Mika Heikkinen, a fund manager at FIM Asset Management in Helsinki."They have to get this under control." Nokia chief executive Stephen Elop points to the 105 as a signal that the low-end business can recover after a difficult quarter. While demand for the iPhone and Android devices have made smartphones the fastest-growing part of the market, basic handsets still make up more than half of units sold. That means hundreds of millions of phones each quarter - a market Nokia dominated until Asian manufacturers such as ZTE, Huawei Technologies and Samsung started challenging it morie aggressively. The Finnish manufacturer...
Words: 1813 - Pages: 8
...Solutions to selected exercises from those assigned in outline (Chapters 1, 2 & 3) Message for Analysis (p. 31) Students will recognize this document as ineffective because it presents so many barriers to communication. The memo • Creates emotional barriers right from the first sentence (accusing employees of lying and cheating, later calling them names), preventing readers from perceiving the intended message • Presents a restrictive and authoritarian attitude, reflecting an environment that discourages open communication and thus discourages employee candor • Expresses bias or prejudice (in the slur against women employees) • Reflects the author’s anger and defensiveness (“I simply have no choice”) • Assumes bad intentions on the part of the employees, underlining the lack of audience-centered thinking • Uses vague, confusing language (More than three times during what period? Will have to answer to the author for what specific penalties?) • Polarizes workers by inciting conflict between “punctual” employees and others 1.2 The tasks described have the following communication directions: a. Downward, upward, and horizontal—since the entire company is involved. A memo is the best choice (either printed or electronic) to ensure that everyone receives the message (as opposed to, say, a blog posting, which is more passive). b. Upward. Depending on the situation, could be a formal proposal or a presentation at an executive meeting. c. Horizontal. Because this situation...
Words: 76273 - Pages: 306
...Indonesian culture and life This memo is in responds to your memo concerning the detouring of road construction and heavy truck traffic. Developing a communication plan can help focus on being efficient and effective with the local people that might be affected Since most of the land is nearby to the alternative route belongs to local Indonesian residents, especially those from the rural farming communities. Preferentially our team has prepared a preamble analysis on rural Indonesian culture and life when it comes to conducting business in their country. A communication strategy has been designed to help our organization communicate effectively and meet core organizational objectives in Indonesia and our group’s plans on how to embark on these issues Communication Indonesians are primarily convivial people. They are warm and welcoming to strangers, display good manners, extremely fascinated and interested with foreigners, especially Caucasians. They are good people with good personalities, accommodating while displaying good attitudes. When addressing people for the first time, be polite, respectful, always use the formal terms. Coterminous Indonesians do what is achievable rather than follow rigid schedules. Therefore, flexibility and patience are critical to success. Foreigners must be patient and prepared for a slow process. This can cause frustration for those accustomed to the increasing speed with which global business is being conducted. In Indonesia, lengthy...
Words: 799 - Pages: 4
...9, 2015 Geraldine O'Neal Effective Communication Workplace trends in the twenty-first century are different from traditional bureaucratic organizational structures of the past. Organizations favor promptness and customer satisfaction over rigid policies and formal procedures. Off-site consultants, sub-contracted employees, and outside resources often provide services at lower cost than internal operations. Contracting services outside an organization is a new trend that offers diversity and constant exposure to vendors promoting the most advanced products and services; as a result, effective communication is an elaborate part of the work environment. After working in the state of Louisiana for a home health agency for 13 years, the hierarchical structure was visibly dominant. During my 13-year tenure in a privately owned business, I have been enlightened on the characteristics of multifaceted organizational structure. Company owners have dual roles- not only as administration but as employees. Cross-functional teams incorporate administrative duties with field staff functions. The administrator, director of nurses and assistant director of nurses each have days scheduled to see patients as well as perform administrative duties. In addition to managing finances and employee benefits, the chief financial officer manages the office staff. Office staff members also have integrated responsibilities within this matrix designed structure. The human resource manager directs...
Words: 809 - Pages: 4
...outside world. While some still use the hard traditional written copies of the written communication, email and internet are ways to communicate, this has become important and very common these days. Though, written communication is important, it’s best to understand the basics to apply the best practices to your own business. Basically all forms of numerical representation such as diagrams, graphics, charts, and emails can be included under the written information. Verbal communication is vital in business, and the purpose of it is so you can communicate effectively with people in various different situations. In many cases you may be dealing with people in or from other countries, people with different cultures, ages, and with different level of experience. The way you communicate might portray an image of you and your business. This might be the image which could be the first impression someone gets, or the last one. Written: How they do this? There are several of different ways to do the written information and here are some points of the ways they do it: 1. Email. Communication: Email communication has become a common type of written communication in business because of its rapid (fast) delivery, ease to use and the ability...
Words: 1270 - Pages: 6
...CASE STUDY: WEEK 3 ZATSWHO LT CASE STUDY WEEK 3: Zatswho 1. What tips can you offer Cooper and Schwinoff about family members who start and run a business together? What pitfalls would you warn them to avoid? Answer: Suggestion for family members starting a business: “Successful copreneurs learn to build the foundation for a successful working relationship before they ever launch their companies. Some of the characteristics they rely on include: ■ An assessment of how well their personalities will mesh in a business setting ■ Mutual respect for each other and one another’s talents ■ Compatible business and life goals—a common “vision” ■ A view that they are full and equal partners, not a superior and a subordinate ■ Complementary business skills that each acknowledges in the other and that lead to a unique business identity for each spouse ■ A clear division of roles and authority—ideally based on each partner’s skills and abilities—to minimize conflict and power struggles ■ The ability to keep lines of communication open, talking and listening to each other about personal as well as business issues ■ The ability to encourage each other and to lift up a disillusioned partner” (Scarborough 25) References: Scarborough, Norman M.. Effective Small Business Management VitalSource eBook For DeVry University, 10th Edition. Pearson Learning Solutions. <vbk:9781256323235#outline(5.8.8)>. b) Challenges: Family businesses sometimes suffer from negative...
Words: 905 - Pages: 4
