Course Project
MGMT570 – Managing Conflict in Workplace
Professor
September 2012

Introduction

I. Work Environment A. History of Bayou Sorrel Lock B. What we do and how.
II. Background A. What is the conflict and how did it begin? 1. What parties are involved? a. What are their conflict handling styles? 2. Factors contributing to conflict a. Different cultures b. Communication failure B. What has been done to mitigate the conflict? i.i. What conflict handling modes have been utilized? i.ii. Which mode was most effective/ ineffective?
III. Recommendations A. How to bring closure to the conflict 1. Communication 2. Team Work 3. Compromise
IV. Reflection A. What I learned from this assignment. B. How I will integrate what I have learned into my daily work routine.
V. References

Introduction
I am a Lock & Dam Operator at Lock & Dam structure in . A Lock & Dam Operator I operate electrically, electronically, and/or hydraulically controlled lock or lock and dam gates, control valves, and other associated equipment required for passage of a variety of private and commercial traffic through the lock structure.
Work Environment
Our structure is a part of the Operations Department within the of the US Army Corps of Engineers in South This paper will cover some of the workplace conflicts I observe as a Lock & Dam operator within this organization. The US Army Corps of Engineers, an organization which is made up of 8 divisions and numerous districts throughout the United States is a Federal agency and major Army command, which employs around 38,00 civilian and military personnel. New Orleans District, which has