...Feedforward control is one of the most desirable controls because it allows management to take action before a problem occurs and before damage happens (Coulter & Robbins, 2012). Many organizations require new hires to go through training. Some training is brief and some extensive. Training is an essential part of how successful the employees will be. The employee needs to understand the goals, culture, and mission of the organization first. Then the job will align with that. During new hire training, employees need learn and absorb as much information as they can that will aid them in carrying out their job duties successfully. It is important to note that training occurs throughout the employee life cycle and is not limited to new hires. Training new employees for a timeshare call center will require training guidelines that will educate the new hires on what timeshares are, how the company promotes timeshares, the company’s mission, the job expectations and what their role will be within the company. Communication skills should also be a part of training. This should include how to communicate effectively with clients, sales techniques, and how effectively to address potential conflicts with clients. In a timeshare call center environment, quality assurance is essential. Because the interaction with clients is primarily over the phone, there needs to be a system in place to evaluate the employees and how effective are. Management must listen to calls to ensure that...
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...Functional Areas of Business MGT521/Management June 1, 2014 Functional Areas of Business Pursuing higher education such as a Masters degree is not a decision taken lightly, particularly, military veterans or recently retired military members. Veterans and recently retired military personnel are usually on a fixed income, which could be an advantage or a disadvantage depending on the individual’s situation. For most retirees, finding a second career is the preferred avenue rather than continuing education or the pursuit of higher education. One reason for this is because retirees are accustomed to working his or her way up the ladder; therefore, where he or she starts in the company is not important as long as the financial needs of the family unit is not disrupted. Most of the veteran population have had leadership training and managerial experience while serving in the military but lack the academic background to compete. Not long after his or her initial hire, the veteran may realize that he or she might want to continue or pursue higher education for a promotion or career of his or her choosing for the obvious financial rewards. The advantages for a veteran or retiree are paid education, monthly stipend, financial rewards, and experience. This paper will analyze the role of a manager within the functional areas of business to determine whether a veteran should pursue higher education by learning human resource management and leadership. ...
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...Hewlett-Packard Hewlett-Packard Hewlett-Packard Corporation has proven that innovation is key, and even with a few years of a steady, and sometimes drastic, decline in revenue and profit, there can be light at the end of the tunnel. HP has gone through 4 CEOs in 8 years which has caused changes in environment, culture, and the trust of stockholders and investors. However, current CEO Meg Whitman has a positive outlook. In the last year since her start with HP, she has implemented a four year restructuring plan. The restructuring plan will be discussed in detail in this paper as it is a vital part of Hewlett-Packards situation financially and in the Market. When the economy is in a recession, all industries suffer. For a company like HP, the down market mixed with the increasing rate of technological advances, it is a double hit. HP has been the leader in PC manufacturing for over 70 years and is still one of the top in the industry. The future of HP looks promising. Faith in HP has been shaken over the last 5 years but with Meg Whitman on board, her experience and knowledge will be a much needed change for the company. In this paper, the strategic innovations for a changing market will be discussed in detail with what HP has in store for its future and how the company will rise in hard times. Also discussed will be the tactics that have already been put in place by HP including new products that will, in hopes, positively change their image. Human Resource...
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...Week 1 University of Phoenix YOUR NAME MGT/521 Prof. NAME MAY 29, 2013 Career Interest profiler and Competencies survey After completing the first two parts I could understand clearly some points of my role as manager. According to the results of the first exercise this classifies me as enterprising, conventional and social, which describes me perfectly. Enterprising as by the type of work that I am related brings me much to make many decisions and perform many events, fulfilling my goals 100% especially when it comes to reaching a good negotiation. Conventional in the part that I'm always following establishments or already set out methods of doing things, even more so when we are already working with a number of confirmed data. And Social since I often work surrounded by people, with is public or customers. The idea is to always help to keep the customer happy with us and our brands. The second part of the summary was to highlight a number of points of my person as Manager My strongest are on Entrepreneurial Thinking to do business since I keep abreast with what's new on the competitor market and helps me to see where I can improve or strengthen the business. A high goal approach is what keeps me tied to the objectives combined with hard work and enthusiasm. With it’s an ability to identify the needs in the development of ideas. Innovation helps me to produce new ideas, designs, or strategies to achieve better sales. And to achieve this it is...
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...Functional Areas of Business Paper Heather Souza-Rodriguez MGT/521 December 1, 2014 University of Phoenix Instructor Jose Pecero The requirements of a Masters of Business Administration (MBA) focuses on the development in the executive functions. Organizations have to research the functional areas of business to produce ways to communicate information from managers to other leadership by formulating organizational structures by subdividing functional areas and delegating responsibilities as necessary. This paper pinpoints on the functional areas of business through procedures of managers to work in multi-level teams. Functional Areas of Business Whether a small or large business, the must all have key functions to perform on a standard basis. This may require the projection overhead expenses and other financial diligence to ensure quality control, customer service, and employee retention. Companies differ through strategy and growth depending on the corporation’s capacity to produce, but the role of that manager in the areas of the functional business is detrimental to the corporation’s success or demise. Functional Areas in Business Organizations A large organization creates departments which are easily recognized for their separate functional areas. Pinpointed below are each department tasks that must be fulfilled as it relates to that departments requirement outline of tasks and possibly adapt additions to that Standard of Operations Policy. Organization Functional...
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...Business Analysis Part II MGT521 November 14, 2011 James Bingel Business Analysis Part II Introduction This paper will provide a review of Motorola Mobility Inc.'s (MMI) financial statements to determine the financial health of the company. MMI's financial health will be compared to that of Nokia and Research in Motion (RIM), two companies within the large-cap range ($5 - $50B). A benchmarking analysis will also be performed, using Apple as the benchmark for it products, processes, and best practices. Financials Income Statement - A review of MMI's income statement reveals that it has been operating at a net loss for the last three quarters, from a net loss of eighty one million dollars for the quarter ending April 2, 2011, to a thirty two million dollar loss for the quarter ending in October 1, 2011. While it is operating at a loss, the amount of the loss has decreased the last three quarters, while revenues have been relatively flat, indicating that MMI is moving toward reducing their expenses, and may look to operate at a profit for the fourth quarter of 2011. Comparatively, Nokia has also been operating at a loss for the 2nd and 3rd quarters of 2011, and RIM has been averaging $722M in profit over the last five quarters. RIM however has had a decline in total revenue, from $5.4B for the period November 27, 2010 to $4.2B for the period August 27, 2011. Balance Sheet - MMI's balance sheet reveals the company has almost nine and a half billion dollars in total...
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...Business Analysis III - Anadarko Petroleum Corporation Leonard VanBerkel MGT/521 October 15, 2012 Kirk Davis Business Analysis III - Anadarko Petroleum Corporation Anadarko Petroleum Corporation (Anadarko); head office in The Woodlands, Texas, employees 4,800 people and is a Fortune 500 company with recorded revenues of $13.967 billion for fiscal year ending 2011. This represented an increase of 28% over 2010. Anadarko posted record sales volume in 2011. Contrasted against Anadarko is Exxon, which had reported revenues over the same period of $452.926 billion and was ranked number one for most profitable companies, realizing profits of $41.060 billion (CNNMoney, 2012). Anadarko is ranked 192nd whereas Exxon is ranked 1st. The most glaring difference financially between the two companies is not just the large revenue gap, but the difference in profitability. Despite achieving record sales numbers and double digit growth, Anadarko recorded a net loss of $2.649 billion for fiscal year ending 2011 (CNNMoney, 2012). There are a large number of companies in the petroleum industry that realized large profits on varying degrees of revenues in 2011, yet Anadarko showed large losses. The question that arises is why did Anadarko lose money, while so many other companies in the same industry were profitable? A SWOT (strengths, weaknesses, opportunities, threats) analysis has been performed on Anadarko to determine if it is worth investing in this company, or consider it another casualty...
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...Business Analysis Part I Investment is a risky business. Any investor or mutual fund manager will need to thoroughly research and evaluate the targeted company if it is worth the investment. In this paper, I choose United Technologies Corporation to begin the analysis of the company. As a part I of the analysis, an overview of the company, SWOT analysis, identification of the internal and external stakeholders, description of the company’s wants and needs, and discussion of how the company handles stakeholder’s needs are discussed. Headquartered in Hartford, Connecticut, United Technologies Corporation is ranked 44th in 500 Fortune list in 2011 (Fortune 500, 2011). United Technologies comprises of seven large companies; Pratt & Whitney, Otis, Carrier, Sikorsky, UTC Fire & Security, Hamilton Sundstrand, and UTC Power. Respectively, their products and services are aircraft/space shuttle engines, elevators and escalators, heating and air conditioning, helicopters, fire and security systems, aerospace systems, and power fuel cells (About UTC, 2011). United Technologies is a billion-dollar company. Last year, it revenue was 54.33 billion dollars, net income was 4.3 billion dollars, and the numbers of the employees are 208,200 in all over the world (UTX company profile, 2011). SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis is an important tool to identify main attributes of a company in these categories. United Technologies’ strengths are diversified...
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...United Natural Foods Judith Palmer MGT/521 April 14, 2015 Daniel Kearney Founded in 1996, United Natural Foods, also known as UNFI, is the leading national distributor of natural and organic foods in the United States and Canada (United Natural Foods, 2009). UNFI serves more than 40,000 customer locations, which includes natural food stores and supermarkets. With Whole Foods as one of their leading retailers here in the United States, UNFI currently has 33 distribution centers. Although UNFI has experienced revenue growth, organic food is still only a small part of our food system, and the price of organic foods remains more expensive than conventionally produced foods. The biggest complaint from consumers is the high price of organic foods. Organic foods cost more because of their inefficient distribution network. Strategic and Operational Plans Organic foods are more expensive because of scale. Organic farms don’t operate at scale, so the cost of marketing and distributing organic food is higher. Also, in addition to UNFI’s scale, UNFI also suffers from inefficient distribution network. Now with scale, distribution, supply, and cost taken into consideration, shoppers are limited to purchasing organic foods. UNFI strategic and technology plans to improve their distribution and efficiency of their supply chains is to: * Improve Operations (distribution): The challenge to deliver their organic food in the most efficient way would be dissolved by using distribution...
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...PepsiCo Business Analysis: Part I Management/MGT-521 Dr. Olivia Herriford PepsiCo Business Analysis: Part I PepsiCo is a world leader in convenient snacks, foods, and beverages with revenues of $65 billion and more than 285,000 employees. The company headquarters are in Purchase, New York. PepsiCo products can be found in nearly 200 countries around the globe. The company has 22 brands that each generates more than $1 billion each in annual retail sales. PepsiCo owns some of the world's most popular brands, including Pepsi-Cola, Mountain Dew, Diet Pepsi, Lay's, Doritos, Tropicana, Gatorade, and Quaker. Our brands are available worldwide through a variety of go-to-market systems, including direct store delivery (DSD), broker-warehouse, and food service and vending (PepsiCo, 2012). A SWOT analysis of a company is an important piece for an investor to determining if it is possible invests in a company and have a viable return of this inversion. This analysis will help to understand if the company is achieving its goals and objectives. Another important point would be identifying the company stakeholder and how the needs of those stakeholders are meet. SWOT Analysis Conducting a SWOT analysis of PepsiCo will determine the current status and strength for a potential investor. A SWOT analysis is a planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats ((Nickels, McHugh, & McHugh, 2010). Strengths PepsiCo has 22 brands that...
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...Running Head: THERE IS NO I IN TEAM Teamwork Can Produce a Better Result! University of Phoenix – Baton Rouge Campus MGT 521 / Management Teamwork Can Produce a Better Result! Advances in technology and diversity have changed the workplace of 1950. Companies in 2009 are now conducting business throughout the United States as well as globally. For example, a company such as The Shaw Group has offices and employees in the United States, China, India, Great Britain and other countries. This globalization has created a need for employees from different offices and countries to work in teams to accomplish company goals. Therefore, companies are now seeking employees who can successfully function in a team environment. The need for employees to function in teams has changed how students are trained. Colleges and universities are changing curriculums to include assignments that students are required to complete in a team environment. University of Phoenix is a nontraditional university where professionals return to school to obtain a master’s degree. Most of these professionals have been in the workplace so long that their teamwork abilities have not been developed. University of Phoenix has recognized that employers require employees to be team players and the universities curriculum has a strong emphasis on team assignments. Teams are comprised of fellow students from diverse environments and these diversities can bring opportunities as well as challenges to a team. Opportunities...
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...Why I Decided to Pursue an MBA to Further My Career MGT521 April 5, 2006 Why I Decided to Pursue an MBA to Further My Career A worker with a master’s degree on average will earn roughly 25% more than a worker who has only a bachelor’s degree according the Graduate Admissions Council (GMAC) survey published by Business Schools Directory. Additionally, individuals with an MBA who decide to work in the IT sector, like me, or in such sectors such as investment banking or consulting firms can expect to earn higher base salaries than MBA holders working in other industries. “In 2007-2008, At the master’s degree level, the greatest number of degrees were conferred in the fields of education (176,000) and business (156,000) (U.S. Department of Education, 2007-2008). There are many different career paths where an MBA will get you further and open more doors than a candidate job seeker without. I became interested in moving into a management role after working for several years in technical roles in the administrative field. After deciding further education was necessary I invested 3 years of my time in obtaining a Bachelors degree in Management. After completing this program it was time to look at where I wanted to go. In preparation for considering the options available to me, earning an MBA degree just seemed to make sense. I had previously set a personal goal to switch career paths and work as a manager for a high tech company. I believe a MBA is the key to putting me...
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...Personal Values September 30, 2010 Personal Values Personal values can be viewed as a belief, mission, or a viewpoint that is meaningful to the individual (Posner, 2010). We all have a set of values that determines our decisions, and guides our lives. Just as individuals subscribe to values, so do organizations. These organizational values make-up the organization and becomes a part of their culture. Whether these values are good or bad, the organization will take on these behaviors and actions. This paper will identify my personal values as they compare or contrast to that of Kudler Fine Foods and how it will affect my performance, if I was a manager working for them. Individual Personal Values Each individual's values are developed through their life experiences. This is especially true for me. My personal values were taught to me by my family and I still hold them true to this day. I have incorporated these values in the way I deal with business. My values are simple, right is right and wrong is wrong. I take pride in helping each customer and driving high customer satisfaction through hard work. I treat all of my assigned personnel fair and with respect. I believe in working within a team environment and strive to develop strong interpersonal relationships. These values have made me a successful manager, in all places which I have worked. According to the Williams Institute, Ethics Awareness Inventory (EAI), my ethical awareness score places me in the category of...
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...Team Leadership MGT521 January 20, 2014 Team Leadership The team members assigned to this group are of multiple personality types. The types range from reserved, creative, and highly idealistic too skeptical, critical, independent, and stubborn. Based on the personality test the “E” category individuals are aware of the external areas that surround them, the individuals around them, and outward happenings. The “I” category individuals are aware of the internal areas that surround them like ideas and experiences. “S” category individuals use the five senses to relate to what is around them while “N” category individuals relate by viewing the correlation and the piecing together of facts. “T” category individuals tend to view the common-sense values of a decision or act while the “F” category individuals tend to contemplate what is significant to them and individuals around them. “J” category individuals tend to live in a deliberate, organized approach, they want to standardize and regulate life while “P” category individuals tend to be aware and are flexible, and impulsive in their approach. They pursue an experience and comprehend, rather than regulate ("Jungian Theory Explained", n.d.). In terms of urgency, and culture the team is made up of varying personalities and styles. The wide range of skills will assist the team in interlacing their personalities, listening skills, and levels of trust in order to work more efficiently, and effectively as a solid team unit. ...
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...Quality Management Viewpoint University of Phoenix MGT/521 Tim Reyes November 16, 2015 Quality Management Viewpoint The objective of every business is to produce a product or service that will be so valued by the consumer that they will want to keep using it. Providing quality management within a company will intensify satisfaction for employees and the customers. Thus making sure that all bench mark accomplishments are achieved. The Quality Management Viewpoint is dedicated to continuous quality improvement, training and customer satisfaction. Basics Quality management should be adapted by any organization as a part of their work process. This in turn joins the responsibilities of all division of the organization together to attain customer satisfaction and continuous improvement in quality of goods and services being produced by the employees. By understanding and identifying differences, management should be able to resolve most problems at the lower levels “Kinicki, & Williams”, (2016). W. Edward Deming W. Edward Deming is a total quality pioneer that defined the standards of quality in his day and our current organizational planning. Deming’s vision and philosophy along with the fundamental elements of quality that he has defined made him successful. The "The W. Edwards Deming Institute®" (2015) website, Deming’s served in the capacity as trustworthy advisor to several business influential business leaders, powerful corporations and governments...
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