Miscommunications at my New Job 2/5/14
There was an incident at work within the first week of being there; it was during my training period at my first job. The hiring manager was the person who was giving me instructions on how to complete tasks properly and how to do my new job in the most efficient way. He trained me face to face and by having me watch an instructional video. One of the main miscommunications we had involved me not understanding how to properly answer the phones and say the right opening to the customers. He noticed and got onto me about it, but the reason I had trouble was because of the following issues. When he was training me face to face, he would explain how to do something, but not show me where the items were that I needed to complete the task. He also rarely showed me examples on how to perform some of the tasks I clearly said I didn’t quite get it and needed more guidance. He didn’t physically show me even when I said I needed more instructions. He completely lacked any motivation to teach me how to perform my job in the proper manner. I feel that if I had asked much more questions and even asked him to show me how to do these things, he would have answered me for the most part, but honestly he was lacking professional training skills. He did a mediocre job of training me, leaving room for me to make errors. When I needed helped I went to my supervisor, rather than the manager, she answered things in a much more clear and explanatory way. I learned how to do things by asking other employees, rather than him. I didn’t want any conflict so, I learned to take it upon myself and learn on my own. Being at a new job and having issues with the manager, I learned that in order to keep my job, I needed to take it into my own hands and teach myself the tasks I needed to complete.