...Handling Miscommunication Ernesto Rivas University of Phoenix Handling Miscommunication ER Consulting identified the breakdown of communication between departments in Alpha Bio Chemical, Inc. Recommendations and solutions will be suggested to establish policies and procedures to be followed so the odds of a crisis will be reduced; and in the long run save Alpha Bio Chemicals, Inc. time and money. Background Carl Robins became the new campus recruiter for Alpha Bio Chemicals, Inc.; he hired 15 new scientists to work for Monica Carrolls, the Operations Supervisor. Carl was to schedule the new hire orientation by June 15th and provide housing for them also. The new scientists were to start working by July. Monica contacted Carl on May 15th in regards to training schedules, orientation, new hire manuals, policy booklets, physicals, drug test, and other issues that must be prepared for the hiring of new employees. Carl advised Monica that everything would be taken care of by the time the new employees were to arrive. In the beginning of June Carl started to finalize the paperwork for orientation and discovered that some of the new scientist did not have applications completed, transcripts on file or mandatory drug screens. After he discovered that, Carl began to search for orientation manuals and found a few copies which had missing pages. Carl stopped by the training room where the orientation was going to take place to see if the classroom...
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