...through the development of a customer service plan. Assessment description You will develop a customer service plan for the simulated business Innovative Widgets. You will gather the background information from the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course of completing learning activities in the Student Workbook. The page numbers in blue refer to the appropriate section of your Student Workbook. Case Study – Innovative Widgets Established in 1952, Innovative Widgets is the largest producer of widgets in Australia. All information about the company and the entire case study can be found in your workbook on the following pages: * pages 2-4 * pages 11-12 * page 42 * page 63 * pages 70-71 * pages 98-99. Assessment task Based on the case study you have read, develop a customer service plan for Innovative Widgets. You will also write a one page reflection on your plan. Your customer service plan should include * vision and mission statements * product standards * policies and procedures for market research, complaints and managing records. Please ensure that * your plan is easy to understand by employees * your plan includes clear and labelled charts, tables or diagrams where necessary * you demonstrate your understanding of customer needs and building customer relationships * you include references to relevant legislation ...
Words: 673 - Pages: 3
...through the development of a customer service plan. Assessment description You will develop a customer service plan for the simulated business Innovative Widgets. You will gather the background information from the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course of completing learning activities in the Student Workbook. The page numbers in blue refer to the appropriate section of your Student Workbook. Case Study – Innovative Widgets Established in 1952, Innovative Widgets is the largest producer of widgets in Australia. All information about the company and the entire case study can be found in your workbook on the following pages: * pages 2-4 * pages 11-12 * page 42 * page 63 * pages 70-71 * pages 98-99. Assessment task Based on the case study you have read, develop a customer service plan for Innovative Widgets. You will also write a one page reflection on your plan. Your customer service plan should include * vision and mission statements * product standards * policies and procedures for market research, complaints and managing records. Please ensure that * your plan is easy to understand by employees * your plan includes clear and labelled charts, tables or diagrams where necessary * you demonstrate your understanding of customer needs and building customer relationships * you include references to relevant legislation ...
Words: 1277 - Pages: 6
...Empire Blue Cross Blue Shield: Non-profit to profit status INTRODUCTION Empire Blue Cross and Blue Shield was one of the most popular and respected insurers of last resort in the United States of America. The fact that this insurance organization was a non-profit company enabled it to offer highly subsidized health insurance covers to the New York population; this greatly benefited low income earners who could not afford to pay the hefty insurance premiums charged by other for-profit organizations in New York. However, on 26th September 1996, Empire Blue Cross and Blue Shield made an official announcement that it was planning to convert from a non-profit organization to a fully-fledged for-profit company. This meant that the huge number of New Yorkers who had obtained individual health insurance cover from Empire Blue Cross and Blue Shield would have to seek alternatives which would more or less expose them to greater health risks. (Robinson, 2003) The only subscribers who wouldn’t be affected by Empire Blue Cross and Blue Shield conversion were the 850 policy holders who had permanent disability. This marked the start of an extensive legal, community and political tussle pitting the various stakeholders who had different kinds of interests in Empire Blue Cross and Blue Shield. Experts argued that this conversion plan was a reflection...
Words: 4691 - Pages: 19
...very talented local artists. Out of the whole day, the only art work that really stood out to me from the rest of the paintings that I saw was called The Persona of Dreams painted by a man named Eric who was happened to be painting portraits of people to in order make money on the side from his real job as a barber. Also, his painting had many details that left me in deep awe and his visceral purple landscape was layered with radiant moonlight and stars, which honed in the perspective of how he saw the night. From me it was a surreal experience just seeing the painting. Some of the details and meanings that I picked up from Eric’s painting was the blue pond − it portrayed the necessity of life and was mirroring a reflection of the surroundings in the painting, just as water does in our world....
Words: 973 - Pages: 4
...Culture & Cultivation English 4WS (Sec 2) – Critical Reading & Writing w/ Service Learning ________________________________________________________________________________________________________________ Instructor: Alex Zobel Email: akzobel@gmail.com Office: Humanities A82 Time & Location: T/R 9:00-10:50 Rolfe 3134 Office Hours: W 12:00 - 2:00 pm Mailbox Location: Humanities 149 ________________________________________________________________________________________________________________ COURSE DESCRIPTION English 4W aims to expose students to the three major forms of literature (poetry, prose fiction, and drama) through the art of close reading, which literary scholars broadly define as the practice of scrutinizing a text carefully in order to discern complex patterns of meaning. It is impossible to spend sufficient time on the works we will be exploring within the bounds of class-time, so you will be required to spend time reading and writing on your own; this is a practice that will enable you to bring your personal experiences with these works to our discussions in class and participate in an engaged way as part of our community of learning. But our community of learning is broader than the classroom—it also includes the community organizations you will be partnering with for your service-learning. We will be investigating and interrogating a versatile metaphor—cultivation—and how it impacts the cultures and communities in which we live...
Words: 3866 - Pages: 16
...During the past three Chief’s Call to Indoctrination, he hosted multiple professional development sessions for each Perspective Chief Petty Officer and accompanying Junior Officer. As recognized by the Training Officer, Senior Chief Hughes participated in a vital piece of the Petty Officer Development Program and overall student experience by volunteering as an “A” school sponsor. In addition, he sought out and secured unorthodox training opportunities for the development of his staff that will directly contribute to the elopement of Port Operations students. Well beyond the scope of his responsibilities, Senior Chief Hughes was critical to the development of 20 members of the Royal Bahamian Defense Forces during an international training mission. Working with Others As an active and valued member of the CPO Mess, Senior Chief Hughes has established and maintained positive working relationships: achieving positive results for the Marine Safety Branch and the Training Division. Internal to the branch, he filled the role of adjunct instructor for the Contingency Planning School, a role-player for the Inspection and Investigation School, and a classroom observer for the MST “A” School. Identifying the specific skills and knowledge within the Performance Technology Center, Senior Chief Hughes has developed positive relationships with their staff and gained access to analysis training sessions for the Port Operations staff. Following the transfer of a member to CITAT, Senior Chief...
Words: 1490 - Pages: 6
...Preamble Corporate social responsibility: a personal reflection on Clover Mama Afrika E. Vlok & E.M. Kloppers School for Communication Studies Potchefstroom Campus North-West University POTCHEFSTROOM E-mail: Elbe.Kloppers@nwu.ac.za Elain.Vlok@clover.co.za Although corporate social responsibility (CSR) or corporate social investment (CSI), the term preferred by most South African businesses, has been studied from the 1950s, up to date no universally accepted definition has been formulated. However, the basic concepts put forward in the definition of the World Business Council for Sustainable Development (WBCSD) (2000) are generally accepted as forming the core of CSR. This definition explains that CSR is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families, as well as of the local community and society at large. The South African government’s definition of CSR as proposed in the Draft Codes of Good Practice on Broad-Based Black Economic Empowerment (2005) is closely related to the WBCSD’s definition. It states that social investment (as it is referred to in the document) is “an enterprise’s contributions to society and community that are extraneous to its regular business activities” (Department of Trade and Industry, 2005). This definition furthermore emphasises development as the outcome of CSR and that local communities should be the main beneficiaries of these...
Words: 1899 - Pages: 8
...Until the end of August 1987, in the Financial Statements Statistics Monthly (LKSB) first, carrying 61 people membership, assets of Rp. 167,000.00. Borrowers 4 people with a loan amount of Rp. 174,950.00. SHU Rp. 34100.00. The development of the next four months, ie at the end of 1987, assets reached Rp. 2,657,700.00. Number of members of 82 people, the number of borrowers by 29 people and the loan amount is Rp. 2,548,600.00. SHU Rp. 174,950.00. As of February 2010 assets of Rp 755.127.610.522 billion, with members of 81 339 people. As of May 2012 the total assets of Rp. 1,200,426,363,608, the number of SHU Rp. 727 799 098, and the number of members of as many as 106 008 people. CUPK Develops Through Togetherness Each Evaluation and Reflection held, gave birth to a new idea related to the development strategy of the Credit Union. Principles and values that animate movement Pancur Kasih Association as stated in their VISION: unity, independence, and love, to foster self-confidence, develop the ability of each of its activists, mutually reinforcing, and...
Words: 758 - Pages: 4
...Reflection Paper Hanjing Kong 11/1/15 Emily Murphy Bus X103 Reflection Paper: Cats Haven Nowadays, as the quality of people’s life getting higher, keeping a pet as a company at house start to become a popular trend in this society. However, a lot of people who buy pets later decide it is an inconvenience and get rid of them. Pet abandonment becomes a huge problem worldwide. There are countless millions of cats and dogs put to death every year, simply because people want to breed more pure blood pets, or just because they are not able to survive after they got abandoned. Majority pets got abandoned will have their lives forcefully ended feeling terrified, alone and unloved. Statistics worldwide shows that there are around six hundred million pets every year and many countries have extremely cruel animal overpopulation controls. Luckily, there are still groups of kind people in this world who would provide abandoned pets shelters, food, and love selflessly. I have always wanted to volunteer in an animal shelter, but it is quite difficult because volunteering at animal shelters usually requires several months of training and classes which my schedule doesn’t allow me to participate. After surfing on the Internet for 3 hours, I found Cats Haven. Cats Haven is Indianapolis’s oldest non-profit, no-kill, free-roaming feline sanctuary. It has been serving the Central Indiana community by specializing in care for special needs and elderly felines for over 25 years...
Words: 1221 - Pages: 5
...Subject Outline Subject Name: Managing Entrepreneurial Enterprises Code: LB5207:03 Study Period: SP21, 2014 Study Mode: Internal Campus: Brisbane Subject Coordinator: Dr. Boaz Bernstein Pre-requisites: If pre-requisites apply to your subject, provide link to subject in Studyfinder <https://secure.jcu.edu.au/app/studyfinder/index.cfm> e.g., For prerequisites for EV3010, see https://secure.jcu.edu.au/app/studyfinder/index.cfm?subject=EV3010&year=2013&transform=subjectwebview.xslt Note that where a subject is offered across different campuses and/or modes and/or teaching periods within the one calendar year, the learning outcomes will be the same and, other than in exceptional circumstances, there will be no variation in assessment type or weighting. Any minor variation in assessment type or weighting will be authorised through relevant School/Faculty processes and by Head of School, and documented in the subject outline/s, prior to the commencement of the subject. The design of course content and learning experiences across different campuses and/or modes and/or teaching periods within the one calendar year will ensure equivalent opportunity for students to achieve learning outcomes. This subject outline has been prepared by the School of Business, Faculty of Law, Business and the Creative Arts, James Cook University. Updated 20 March 2014. Q1. This subject is offered across more than one campus and/or mode and/or teaching...
Words: 6085 - Pages: 25
...Religion and Hip Hop Culture Religious Studies 157/311 Fall 2013 Tuesday & Thursday 10:50am-12:05pm Location: Duncan Lecture Hall 1055 * Important: Pay attention to the requirements listed for each of the course levels. The requirements for 311 level students are in italics (this includes extra readings). Also, NO Photos are to be taken. Cameras and cell phones must be stowed away during class. Instructors: Anthony B. Pinn Bernard “Bun B” Freeman Email: pinn@rice.edu Email: Bernard.j.freeman@rice.edu Office: Humanities 234 Office Phone: 713.348.2710 Office Hours: By Appointment Course Outreach Advisor: Anzel Jennings Teaching Assistants: Office: Humanities 215 or Pavilion (ask your TA for the location) 157 Level: * Jessica Davenport, jbd3@rice.edu, Office hours: Fridays, 9:00am-12:00pm * David Kline, david.a.kline@rice.edu, Office hours: Wednesdays, 1:00pm-4:00pm * Cleve Tinsley, cvt1@rice.edu, Office hours: Fridays, 9:00am-12:00pm * Aundrea Matthews, alm2@rice.edu, Office hours: Wednesdays, 10:30am-1:30pm 311 Level: * Jonathan Chism, chism@rice.edu, Office hours: Thursdays, 1:00pm-4:00pm * Darrius Hills, darrius.d.hills@rice.edu, Office Hours: Tuesdays, 1:00pm-4:00pm * Jason Jeffries, joj1@rice.edu, Office Hours: Wednesdays, 9:00pm-12:00pm Course Description: Understanding religion as the “Quest for Complex Subjectivity” or more simply the effort to make life meaningful in complex...
Words: 2941 - Pages: 12
...When the “swoosh” logo is seen on billboards or displayed in magazine advertisements, we automatically think of one company name, Nike. We do not have to see the company name to realize the effect Nike marketing strategy has had to make its logo a familiar reflection of a recognized brand name on shoe racks and in households all around the world. Nike is widely known for their superior innovations in running shoes and has given athletes competitive advantages in their area of competition and in their fashionable appearance. With its sleek, game-changer designs, and head turning appeal, the new Nike Air Max+ 2012 is the highly anticipated running shoes soon to hit the pavement at a store near you, priced at $170. In Team A’s paper, we will discuss the history of Nike, the latest running shoes to hit the market for 2012, why marketing is important, the SWOTT analysis, and their market strategy. Nike, Inc. History Established in January 1964 by a college track athlete and his coach, Blue Ribbon Sports was formed and operated as a distributor of a Japanese shoemaker. As a startup company, Blue Ribbon Sports operated as a distributor and begun selling track shoe out of one of the founder’s automobile. Later in 1972, Blue Ribbon Sports changed the company name to Nike and in 1980, went public under the Nike name; this is according to Nike, Inc. May 2011 Security and Exchange Commission filing (Security and Exchange Commission, 2011). Nike’s principle business is design, development...
Words: 1813 - Pages: 8
...AMWAY About the Company Amway India, a wholly owned subsidiary of Amway Corporation, was established in August 1995 after approval by India's Foreign Investment Promotion Board (FIPB). Amway India commenced commercial operations on May 5, 1998 [1] and is now the largest Direct Selling FMCG Company. The Company is headquartered at the National Capital Region of India - New Delhi. Amway India has 400 full time employees and has generated indirect employment for 1,650 persons at all the contract manufacturer locations. Marketing Mix of Amway Product: Amway India offers about 105 products. Their product line is divided into categories, which is personal, nutrition, home and cosmetics. All their products are manufactured in India. Place: Amway promotes itself as a 100 percent direct marketing company eliminating the channels of distribution as well as retailers. Unlike other FMCG products, their products are not available in any of the retail stores. Amway uses the concept of multi level marketing to sell their products. They appoint independent owners from whom the products can be purchased. They further create a chain of networks to sell their products. Amway in recent times has also started their own website where most of their products can be online without being a member. Price: Amway spicing is such that it’s targeted both to the middle class as well as upper class. Normally their products are perceived be expensive but they do have a certain products...
Words: 1646 - Pages: 7
...Part 1 Business Writing Steps……………………………………………………………..3 Part 2 Portfolio: Store Manager Letter……………………………………………………………...4 Store Employee E-Mail……………………………………………………………6 Retail Customer and Public Memo………………………………………………..8 Part 3 Reflection ………………………………………………………………………….9 References………………………………………………………………………………..11 Part 1: Business Writing Steps Store Manager: 1. Address the reasons for the changes 2. Address store hours and changes to daily operations 3. Address no employee layoffs 4. Address no store closures Store Employees 1. Address the reasons for the changes 2. Address no employee layoffs 3. Address no store closures 4. Address store hours and changes to daily operations Retail Customers and the Public 1. Address the reasons for the changes 2. Address store hours and changes to daily operations 3. Address the product line, prices, and purchase/return polices Part 2: Portfolio Store Manager Business Letter June 7, 2010 Dear Store Managers, Because of the mounting cost of business expenses and the increasing price on gasoline, store management has decided to reduce the daily operations of all retail stores. There will be no stores will be closed and no employees will be laid off. After several meetings and lengthy budget conference’s management has decided to take the following steps. By following threw with these strategies management is confident that profits will continue to be advantageous, employment rates will...
Words: 1389 - Pages: 6
...Core Values and Strategy, Organizational Behavior and John Mackey CEO at Whole Foods Market 2013 A Case Study J H W State College This paper was prepared for Organizational Behavior September Semester, taught By Professor Core Values and Strategy, Organizational Behavior and John Mackey CEO at Whole Foods Market 2013 Introduction This case study research investigation will evaluate the organizational behavior theories and John Mackey’s Management concepts of Core Values and Strategy “Conscious Capitalism” approach at Whole Foods Market. The five organizational behavior theories that were chosen for this study are; Theory X/Y , human and social capital, the profile of the 21st century manager, Carroll’s Global Corporate Social Responsibility Pyramid, and the seven moral principles. Whole Foods Market was founded in Austin, Texas, by four businesspeople that decided the natural foods industry was ready for a supermarket. The original Whole Foods Market opened in 1980 with a staff of only 19 people and became an overnight success. Most of the success was attribute to the quality standards, a devotion to community and environmental responsiveness, a healthy growth model and highly-regarded employment practices. What Role Does McGregor’s Theory Y Play at Whole Foods? Theory Y believes employees are proficient in setting goals on their own; they can do it with little to no guidance from others. They are responsible, willing to take on new...
Words: 1505 - Pages: 7