MGMT315-1302A-01 Survey of Human Resource Management
Janelle LaMaster
IP 1
5/3/2013

There have been many changes within the human resources departments over the past 10 years. However, I feel the most influential area that has changed for the HR department is technology. Around the 1990’s HR departments started creating 1-800 numbers for employees to use to seek answers to their questions and make basic requests (HRPS). Overall this is a very successful method when it comes to getting employees needs met. This is because when an employee has a issue within the work force, they usually need to blow steam off immediately. If the employee is able to pick up the phone right away to get to the bottom of the problem, usually talking to someone about the situation they are in will calm that individual down to the point where the HR representative can take over the situation quickly. Another change within the HR department and dealing with technology is the internet. Overall, the company will save money using the internet and the resources available to them. This includes, administrative tasks, such as pay roll processing, and helping employees with their benefits and other tasks that the employees will think need done right away (HRPS). Also, the HR department is now able to have a website to allow employees to go learn about the HR department and how the HR department is able to help them when needed. Overall technology has reduced labor costs and has created a generally more efficient process to help employees get what they need. Human resources have a diverse internal and external customer base. HR reps have the ability to touch all levels of the organization and also have the knowledge of the organizations environment. This makes the human resources department perfect for strategic partners. To fulfill a strategic partner role, HR leaders must understand the