Chapter 1
INTRODUCTION

Many companies today use information as a basis to increase productivity, producing quality products, providing quality services, creating customer confidence, and making timely decisions.
As such, information technology has become the prime reason for the success and failure of a company to compete in business. This illustrates the impact of information technology on business operations today. As a result, designing an information system of high quality is important so that organisations can compete successfully in the global market.
Information systems experts need to understand the business operation of a company before they can design a comprehensive system. Every business is likely to be different. As an example, business transactions at a supermarket, bank, and hotel require information systems that are different and
Unique.
A systems analyst applies a technique called Business Process Modelling to
Represent company operations and information requirements. A systems analyst works in an information technology based department. This person is
Responsible for planning, analysing and implementing information systems.

1.1 Background of the Study
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