Weaknesses: The immediate community where MSDJH operates has a large portion of the population that receives Medicaid and this creates a challenge revenue mix for the clinic. MSDJH’s support staff morale is low and there is a sense of dissatisfaction. This creates a difficult culture to acquire employee buy into the provision of quality care. Leadership presence is mixed where there is a greater need for openness and accountability to improve morale, acquire employee buy in and drive the mission, vision and values.
Opportunities: Enacting cost-effective and cost-cutting strategies at this location can help improve health outcomes, quality of care and have a positive effect on MSHS’s bottom line. One such measure is the use of CHW’s, which