...IDENTIFICATION OF KEY FACTORS The main character in the “The Case of Cassie Brown” is a high school senior named Cassie Brown. Cassie is a Jamaican, young woman of color, with strong faith and supportive parents. She is a very dedicated, hardworking and motivated student with aspirations of majoring in mathematics when she attends college. The case is about Cassies’ interaction with her Mathematics teacher, Mr. Tempe; which has caused her to doubt her decision to major in mathematics. Although Cassie has scored well on her Scholastic Assessment Test (SAT), is a member of the National Honor Society, and participates in the Science and Technology Entry Program (STEP), she now is losing confidence in her abilities. Other notable characters in the case included Mr. & Mrs. Brown, Cassies’ parents. They were very encouraging and ultimately never wanted Cassie to give up her dreams. Mr. Horton was Cassies’ pastor at her church. Although he was a new pastor, Cassies’ culture and family values reinforced the practice of seeking guidance through the ministers of their church. Mr. Horton assisted in the facilitation of a meeting with Miss Jensen the school counselor who spoke very highly of Cassie and also encouraged her to follow her passions and her dreams. The town name and state were never mentioned in the case but the case takes place at Jefferson High School which is an inner-city school with a high population of low income and minority students. There were statistics published...
Words: 1279 - Pages: 6
...The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What technique should you use in evaluating the problem? The advice should not be taken, as it is a rush to judgment, which could mean that the wrong solution is used, wasting time and resources. You should ask the colleague to employ critical thinking. Critical thinking is sustained suspension of judgment with an awareness of multiple perspectives and alternatives. It involves at least four elements: • Maintaining doubt and suspending judgment • Being aware of different perspectives • Testing alternatives and letting experience guide • Being aware of organizational and personal limitations What important managerial function is impaired by not having access to timely and accurate information? What is the effect of this lack of data? The managerial function is decision-making. Without access to timely and accurate information business managers may make mistakes in judging how many goods to produce, in scheduling, and in assessing customer needs. How could you use information systems to achieve greater customer intimacy? Website to allow customers to read more about the company, online appointment live chat email to remind the customers about there appointment create profiles...
Words: 518 - Pages: 3
...PsychCentral, “Cognitive reframing focuses on thinking differently by “reframing” negative or untrue assumptions and thoughts into ones that promote adaptive behavior and lessen anxiety.” (Grohol, 2011) The intent of this writing is to explore the change images found in the Green Mountain Resort Case Study. The specific goals are to identify the change image portrayed by Gunter, the hospitality literature, and the consultant. Also covered is how the change image influenced how to deal with the turnover problem. The next challenge is to select a different change image and describe how it would influence the situation described in the case study. Finally, this writing will summarize the benefits of reframing the change manager’s perspective to solving or not solving a problem. According to Cha-International, the employee turnover rate is the highest in the hospitality Industry. (Cha-International, n.d.) In Green Mountain study, Gunter, the partial owner of the resort, believed the high turnover rate was a major problem, and he was determined to change it. Gunter believed he could fix his “chronically sick organization” by using benefits and promotion opportunities as incentives to convince employees to stay. As described in the book, Management Organizational Change, Gunter performed as a director of change by believing his change action would result in an intended outcome, (Palmer, Dunford, & Akin, 2009, p. 40). Gunter may have been using the empirical-rational...
Words: 935 - Pages: 4
...The alumni interacting with me will provide me with various opportunities and advices. They will show me the world from a completely new perspective. They will become my mentors and advisers on my path towards changing the world. They will forge a leader in me to lead the global change of the future. Along with the alumni, the scholars themselves will become key components of my personal network. Each of the soon-to-be scholars is someone that has risen among his/her peers due of a desire to achieve greater things. By forming long-lasting relationships with them, I will be able to expand the horizons of my actions and influence a society far greater than I could alone. I, along with the multiple scholars, will become the Avengers of the 21st century. We will work together to improve and ameliorate the world around...
Words: 482 - Pages: 2
...political or personal circumstances, people form their own opinions. Some may be for welfare; other may be against the program. I am very interested in hearing the different stances on welfare and how certain groups of people feel about it. After thinking about the multiple perspectives on this topic, I narrowed it down to three perspectives. The first being the more liberal view, the second view from welfare recipients, and the third from libertarians. As we may know, welfare has been found to be a very debatable topic. Welfare has been around for many decades now and was created to aid those who had little to no income. Many believe that people abuse welfare by not looking for jobs, not marrying to have greater benefits, and purposely having more children to extend their aid. Eligibility for welfare is based on many factors. It is based on income, family size and medical issue or situations, etc. I thought it would be a good idea to compare two different political parties viewpoint on welfare. Someone with a more liberal mindset is going to have a totally different view and perspective than a libertarians view on welfare. I figured it would be resourceful to compare two opposing views. With the perspective from a welfare recipient, it will be a lot more insightful and interesting to receive a point of view from someone who is involved with the program. Hearing a point of view from someone who is in that situation will result in a more personal view from experience...
Words: 531 - Pages: 3
...Case: Chipping Away at Intel 1. What were the different changes at Intel over the first three years of Barrett’s tenure? By analyzing the changes at Intel, key factors that can be identify such as: * They expanded into the production of information and communication appliances as well as services related to the internet * September 11 resulted in a slowing economy which caused problems with internal systems that needed to be changed. * Internal systems were redesigned to reduce duplications and improve coordination within the organization. * New business units were created and decision making was decentralized. 2. Of the environmental pressures for change discussed in this chapter—fashion, mandates, geopolitical, declining markets, hypercompetition, and corporate reputation—which ones were experienced by Intel? By analyzing each of the pressures for change, all can be originate from the environment. Below, all pressures are discussed in relation to their applicability to the case. * Fashion: It can be said that Intel followed in the “fashion” of many other organizations by entering into markets that were the “boom” sectors of the technology industry. They were not necessarily ready or committed to enter these markets. * Mandates: From this case study, there is no evidence of mandates put in place that forced Intel to change. * Geopolitical: During this period of change, the events of September 11 occurred. This event affected...
Words: 1052 - Pages: 5
...Advice is usually given out throughout the course of our lives, however, when departing university, the best advice is given in preparation for adulthood. Mary Schmich’s ‘Wear Sunscreen’ (1997) and David Foster Wallace’s ‘This is Water’ (2009) are both unconventional commencement speeches which as a result have caused these speeches to gain great popularity. Despite these similarities, they both have different ways of presenting their non-traditional advice. Schmich conveys multiple points of life advice in a very concise way, whereas Wallace focus’ on the importance of the paying attention and learning how to think. This comparison of ‘Wear Sunscreen’ and ‘This is Water’, shows that audiences can have very positive reactions by bending a speech...
Words: 833 - Pages: 4
...said Salyers. With wanting more information and how it looked from being someone else in the article, I reached out to Mallory Barrett, from the Milford’s girl cross country team and Drew Wegner from the Lakeland boys cross country team. These two runners would have been perfect since both are from teams who won and also that I was only familiar with those two teams out of the other ones that were mentioned. I called each school multiple times in hope of gaining an email or phone number for the two, reached out to both coaches after our interviews for contact information and even Facebook messaged Drew Wegner since we have mutual friends and still have not heard back from anyone. I contacted both coaches the day after our interview with an email explaining my situation and desiring an interview, as I did before, and never received a reply. With a lack in academic resources, I decided to reach out to Jean Dukic who is the Lakeland girls volleyball coach and Lakeland high schools media specialist. I figured that it would also be important to get a perspective from someone outside of the article with some media background. Mrs. Dukic was familiar with the article and explained that it was written with enough information about the event to know who placed where and what actually happened at the event in great detail. Marvin Goodwin, the writer of the story, was quick to answer my emails and very helpful in being a professional source. With a hectic schedule, Mr. Goodwin requested an...
Words: 1581 - Pages: 7
...The salesperson’s role in CRM success: Exploring the value of salespersons’ mapping of buying centre structure Prabakar Kothandaraman, William Paterson University, NJ, USA Raj Agnihotri, William Paterson University, NJ, USA* Rolph E. Anderson, Drexel University, Philadelphia, USA Perhaps the most important, yet underutilised resources in customer relationship management are salespeople. Drawing upon literature from social network theory, personal selling, sales management, and industrial buying behaviour, buying centre mapping is proposed as a tool for salespeople to improve customer relationship management (CRM). A framework linking a salesperson’s systematic mapping of buying centre structure to the CRM strategy development and implementation is outlined. Implications for theory and practice are discussed in detail. Keywords Industrial buying, Salespeople, CRM, Social network keywords Introduction The man who correctly understands how a particular structure works can prevent it from working or make it work differently with much less effort than a man who does not know these things. Bailey (1969, p. 108) Development of marketing strategies and tactics relies heavily on the ability of salespeople to understand buying organisations that they deal with and to bring that knowledge back to disseminate throughout the selling organisation for better customer relationship management (CRM). Managing customer relationships is the focus of successful business-tobusiness marketing...
Words: 6040 - Pages: 25
...Why Too Many Alliances End in Divorce John W. Medcof Learning, Positioning and Alliance Partner Selection What do General Motors, Norsk Hydro, Matsushita Electric Industries, A T & T , Rh6ne-Poulenc Rorer, Rubbermaid Inc., Olivetti, Syntex, Daewoo Motors and Coors Brewing C om pany all have in com mon? T h e y have all participated in international strategic alliances w h i c h e n d e d in divorce. 1 Such divorces are not u n c o m m o n 2 but they have failed to d a m p e n the enthusiasm of corporations for alliances as a m o de of doing business. Between 1988 and 1992 over 20 000 business alliances were formed in the USA alone, contributing to the 25% annual rate of increase in alliances since 1985. 3 In surveys of its members over the last few years the Industrial Research Institute has f o u n d that, in each year surveyed, b e t w e e n 45% and 49% of r e s p o n d e n t s have projected increasing their alliance participation. 4 The enthusiasm for alliances is partly driven by numbers w h i c h show, for instance, that alliances o u tp e r f or m more traditional forms of business activity by over 50%. 5 Despite the enthusiasm and despite the favourable numbers, though, the i n c i d e n c e of expensive and messy alliance failures is surprisingly high, and a reality that alliance 'players' must consider seriously. Although there are m any reasons for alliance failures, m a n y writers agree that poor selection of alliance partners is among the most i m p o r t a...
Words: 9982 - Pages: 40
...a few sessions to straighten her out. You ask yourself, what should be done during this current situation. For one, the therapist and the client’s mother are friends. The client’s mother may be become too dependable on the therapist to fix the problem. In this paper, we will find the best approach for a dual relationship. Ethical issues involving dual relationships will be examined to clarify and analyze the relationship that the therapist and the client’s mom have. Therapist face many challenges in everyday life and in this paper, we will discuss challenges one may face in professional psychology. Concept of Dual Relationship When a therapist engages in more than one relationship with a client it is then classified as a dual or multiple relationship. If a therapist assumes a secondary role with a client like that of an employer, teacher, family member, family friend, sex partner, or business associate to name a few it is also considered to be a dual relationship. Dual relationships in a therapeutic setting can possibly lead to potentially explosive situations; as well as, run a risk of crossing boundaries that are unethical in practice. Such relationships can also impair therapeutic judgment. The code of ethics discourages dual or...
Words: 1525 - Pages: 7
...Personal Impact: Multiple Sclerosis Nbiyea N. Conley University of Phoenix NUR/427 Multiple Sclerosis Multiple Sclerosis or MS is a chronic as well as progressive disease of the central nervous system. MS effects primarily women, between the ages of 20 and 40. MS is not a curable disease and the exact cause is unknown. It has been shown that Multiple Sclerosis has a major connection with genetics, environment, pathogens and vitamin D deficiencies. There are four types of Multiple Sclerosis relapsing remitting multiple sclerosis, secondary progressive multiple sclerosis, primary progressive multiple sclerosis, and progressive relapsing multiple sclerosis. My sister whom is 20 years old was diagnosed with multiple sclerosis in January of 2015. She simply took a shower one day and couldn’t determine the temperature of the water on her right side. She has never been one to complain so there was a definite concern from my entire family. Her gait remained steady, she has not has any falls at home. So my mother and I which are both nurses wrote it off as just general fatigue cause by her college final exams. After visit to the emergency room, spinal taps, MRIs and series of other test it was confirmed she had Multiple Sclerosis. I can remember the day the neurologist confirmed the diagnosis and that she had lesions on her brain. She looked at my mother and said “I have always tried to be a good person, why is this happening to me”. Since her diagnosis a series of things...
Words: 999 - Pages: 4
...Romeo and Mercutio Opposing Opinions of Love In Shakespeare’s Romeo and Juliet, the views of love believed by Romeo contrast sharply with the views of Mercutio. Romeo's character seems to suffer from a type of agitated misery. He is in love with his own sorrow, quickly captivated and easily crushed again on a passionate roller coaster of emotion. Mercutio, is much more real-world and level headed. His perceptions are clear and quick, characterized by exact thought and careful evaluation. Romeo, true to his character begins his entrance in the play by wallowing in his depression over Rosaline who does not love him back: ROMEO (Act I Scene I Lines 185-193) Why, such is love's transgression. Griefs of mine own lie heavy in my breast, Which thou wilt propagate, to have it prest With more of thine: this love that thou hast shown Doth add more grief to too much of mine own. Love is a smoke raised with the fume of sighs; Being purged, a fire sparkling in lovers' eyes; Being vex'd a sea nourish'd with lovers' tears: What is it else? a madness most discreet, A choking gall and a preserving sweet. (R & J) The references to "fire" and "sea" are signs that these are lines of passion rather than love. Romeo sees himself as subjective to his situation, "Doth add more grief to too much of mine own." and is swallowed up in his self-pity as well. Romeo is only forgiven these faults because he is young, immature...
Words: 989 - Pages: 4
...representation in political and business leadership positions, in which men make up the majority. In the present time when identifying as a feminist is associated with false negative connotations, Sandberg challenges this ideal by revealing true feminist values and encourages both men and women to push for an equal society. In doing so, she uncovers the strong and persistent societal pressures on female behavior and career limitations, and even the animosity from both male and female sources for trying to change these unfair circumstances. Lean In is a powerful book in exposing these injustices, but was most impactful personally by giving me newfound respect for and perspective into the life of my mother, a single woman who worked and currently works in technology companies in the Silicon Valley. Throughout reading Lean In, I saw multiple personality traits that my mother and Sandberg shared, and received answers to the decisions she made, which, at the time, were questionable to me. Because of this, Lean In, was the most valuable writing piece I read this...
Words: 2147 - Pages: 9
...Pensions Finance Midterm Review OAFS 1. Summarise the three scenarios, identified by the World Economic Forum in its report on the twin challenges of longevity and healthcare. Provide your assessment of Canadian policy response towards increasing longevity and healthcare costs in light of these scenarios. Answer: Winners and the rest(High individual responsibility): - Highly global growth largely driven by emerging economies - Employers provide benefits but shift cost/risk to employees - Improved benefits for a few, but not all - Social attitude:individualism We are in this together(High collective accountability): - Medium global growth - Employers provide benefits and share cost/risk with employees - New risk-sharing pension arrangements - Social cohesion and solidarity You are on your own(Low individual responsibility): - Prolonged recession - Employers reduce benefits and shift cost/risk to employees - Acceleration of DB to DC - Minimal social security provision the value of hiring mature workers includes lower turnover rates, higher levels of employee engagement and higher skill levels particularly basic skills like math, reading and writing. Three key requirements to maximize the opportunities presented by ageing: - Effective collaboration among key stakeholders -Transformational change in thinking is required. Thinking towards incentive structures that reward long-term planning...
Words: 2120 - Pages: 9
