...Salesman vs. Sales Consultant Tyler Ringquist English Competition Professor Katherine Cooper November 16, 2008 Car salesman, shoe salesman, or maybe the ever so dreadful time-share salesman can turn a potential buyer away in minutes by their “shove it down your throat” sales approach. I have yet to meet a person that has enjoyed the high pressure sales pitch. If consumers do not respond positively to this approach, consider the challenges faced by quality sales consultants. Not all sales people are trying to line their pockets and send every customer out the door with the most expensive item their business has to offer. Quality sales consultants genuinely believe in the product or service they are attempting to sell. Unlike the high pressure salesman approach, a quality sales consultant’s objective is not to sell the client the most expensive item but rather determine the customer’s needs and offer a product or service that best suits each particular situation. I work as an inbound telesales consultant for new clients at Intuit, Inc. Many of my new clients have a preconceived notion that I am trying to get as much money out of them as possible due to bad experiences in the past. Small business owners call in to purchase financial software to manage their business finances as well as their payroll services. My primary clients are new businesses owners and businesses that are simply looking for better ways to manage their finances. My clients continually confuse...
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...Describe a negotiation situation that you have participated (e.g., sale, or purchase of a house, car salary, etc.). The most recent negotiation situation took place for me when I purchased my 2004, Pontiac, Bonneville in 2010. This was a big purchase for me at the time, but financially I was able to do it and keep up with payments and insurance. We had a rental car from our insurance, so we did not have much time to shop for a replacement vehicle. We had up to 60 days, or when our other vehicle that was stolen was found. We settled on replacement of the vehicle, and the hunt began. Negotiations with sales people, especially car sales people, is not always pleasant. They are both too eager, and pushy or too nice, and really do not have the heart to do this kind of work. Getting the in between kind of sales person is hard to find. After being to probably about 8 dealers in several days, I refused to go shopping anymore. It was pointless, and we were having to jump through hoops. The whole idea depressed me, but my fiancé convinced me, and off we went again on the search. We ended up at Own a Car. The gentleman that assisted us was named, Jeffrey. He was very polite, and gave us room to look around and ask any questions as needed. This was the first good experience that we have had since we started shopping for a car. So this was a good sign. We chose a car that suited our...
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...Death of a Salesman Brian Kelnhofer English/125 April 2, 2015 University of Phoenix Online Death of a Salesman Death of a Salesman by Arthur Miller is one of my favorite plays growing up and one that defines history. Achieving the American dream is sought by so many people in society with little regard to what makes us truly happy. Willy Loman, the main character, works his whole life to provide financial security for his family and dreams about becoming rich only to be left with nothing at the end. The major driving theme behind the play is the American dream; which Miller points out is an allegory, the fallacy of working hard your whole lives chasing the American dream only to die a lonely and depressed man. Death of a Salesman challenges the effects of the American dream in a negative way. The American Dream All your life you are told that to be successful in life you need two things: a career and money. This I find to be the American dream falsehood that today’s society is based on. The Death of a Salesman points out the flaws in that statement. Most Americans don’t work past 72 so we spend our whole life chasing a false dream only to die an unhappy and lonely person. Allegory Willy creates an illusion of what the American dream should be like when he witnessed the accolades of Dave Singleman prolonged success. Willy pressures his children to seek the same ideals but Willy doesn’t even understand the meaning of success himself. I really connected...
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...activities. At the same time, employees expect to have a certain comfort level by not having their space or privacy invaded in the workplace. “Tension between privacy and the need to know is heightened as computer technology revolutionizes information gathering.” (Halbert & Ingulli, 2010, p. 70) How can employees reasonably expect to have privacy when most companies are carrying some type of monitoring system that will allow employers to monitor the employee’s performance to see if their time is being utilized effectively? “According to a 2005 American Management Association survey, it states both the intensity and range of workplace surveillance is surging, from videotaping to monitoring of IM chat and blogging to GPS satellite tracking of cars and cell phones” (Halbert & Ingulli, 2010, p. 73). Technology has made it easy to track employees and their behavior on a daily basis. Most employers are becoming more knowledgeable on various types of electronic surveillance. For example, some employers monitor their employees email usage. Although, some employees may assume their emails are private; however, they are not. Deleted messages are stored into archive and are accessible to employers and others. (Halbert & Ingulli, 2010) In addition, technology has increased ways of surveillance and is constantly growing, leaving very little privacy in the workplace. For instance, there are programs that can take surreptitious “screen shots” of employees computer, Porn sweeper, a software program;...
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...Vanessa Medina Period: 1 English 3 6 April 2009 Essay In “Death of a Salesman” Arthur Miller in 1948 attempts to give the audience an unusual glimpse into the mind of a Willy Loman, a 60 year old salesman who is no longer able to earn a living. Similarly, my grandparents are going through the same situation. Willy receives only a small commission as he ages, and he slowly loses his mind and attempts to kill himself by inhaling gas from the water heater or from crashing his car. Throughout Death of a Salesman, Willy Loman’s life is bad, and that it is getting worse, despite Willy’s dreams and aspirations. His first major problem is with his job; we see that all is not well. Willy has returned from a work trip the same day as setting out for it, and it is made obvious that this is not the first occurrence of an incident of this type. Willy Loman returns to New York during the night. His wife Linda hears him enter and is concerned and gets out of bed to go greet him. Willy admits to Linda that he had only made it to Yonkers before he had decided to return home. During the conversation Linda finds out that Willy has had several accidents that he seems to be emotionally unstable. Willy and Linda begin to argue about one of their sons, Biff, who has recently returned to New York. Willy is very mad and he tells Linda about the argument biff and he had before he left. The next morning the boys wake up and biff hears Willy, hap tells biff how Willy has been acting strangely...
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...trends and the role that business communication plays in my everyday life. I will also explain how it helps me manage my daily work activities and what trends I have encountered in my current or previous workplaces. Even with continuing advancements in technology, it is very important for an individual to encompass effective communication skills. In the business world individuals must be able communicate with their peers both verbally and nonverbally. Despite some claims that may dispute its importance, a person’s success relies heavily on his or her ability to hold a conversation. “Good communication is worth every minute it takes and every penny it costs” (Locker & Kienzler, 2008, p. 9). People communicate for one reason or another daily. There are many forms of communication that are both verbal and nonverbal. Verbal communication is anything that uses words. This form of communication can take place; face-to-face, over the phone, at informal meetings, during presentations, e-mail messages, letters, memos, reports, blogs, text messages, and web sites. Nonverbal communication, on the other hand, does not use words. One aspect I learned early in my career search was the advantage to speaking properly during interviews. Employers not only look at a person’s employment history but also at how they conduct him or herself during an interview. Employers do not want to hire someone that is not able to communicate. My current job consists of mostly verbal communication. I...
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...Electronic Surveillance of Employees Angela Hockaday Strayer University Law, Ethics, and Corporate Governance LEG 500 Professor Anne Dewey-Balzhiser October 23, 2011 Abstract This paper will explore Electronic Surveillance of Employees. First, we will discuss and explain where an employee can reasonably expect to have privacy in the workplace. Secondly, we will review information regarding in the office workplace there are typically two types of workspaces, an open area, in which there are several desks and where conversations can be overheard, or an enclosed office, in which-when the door is closed-conversations cannot be heard and where one would expect virtually total privacy. Explain whether it makes a difference if an employee is in an open area or in an enclosed office. Thirdly, we review the video and analyze Herman’s need to know whether his salespersons are honest is a sufficient ground for utilizing electronic surveillance. Next take a look into and try to explain to what extent an employer can engage in electronic surveillance of employees. Finally, we explain to what extent the inclusion of innocent, unaware third-parties in such surveillance determine whether it is legal. Electronic Surveillance of Employees Electronic surveillance of employees, whether employers have an interest in being able to monitor their employees while at work, or knowing how their employees are in their personal lives, Frederick Taylor invented such an approach in the 1880s...
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... It was Monday April 16, 2015 I remember It precisely because it was the day of the Boston Marathon. The weather was in the upper 50s’ and the sun was shining directly in my face as I watched the runners cross the finish line. Everyone was cheering, mainly relieved that this year it was clear of any bomb threats. I decided to head back home as I was parched and had no money left in my purse. Luckily, I still had sufficient money in my Charlie card for my train ride. As I got off the green line at Cleveland Circle, I happen to bump into a man who scuffed me and completely ignored my apology. As I look down to pick up my cellphone, I notice a leather brown wallet. I quickly picked it up and placed it in my purse. Once I got to the end of the street, I took out the wallet and found the following items: $3572.00 in cash, 7 debit cards with 6 of them including the pin on the back of each card, a picture of a three-year-old little girl Julliette Tasha Winfrey, and an expired driver’s license with the owner’s current address. As I look closely at the picture, I realize the wallet belongs to the man who rudely scuffed me! Due to his demeaning behavior I decided to keep the wallet and toss out the picture and license. Immediately I decided the three things I am going to spend the money on: AccessoriesGals, a used car, and rent. I recently opened an online store called AccessoriesGals which specifies on women’s accessories including makeup. Since I have been considering opening up a physical...
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...When two parties have an agreement with each other and both agree to accept the terms, those parties form a contract. Many different types of contracts exist including written, oral, or implied. These contracts will allow both parties to see exactly what they are agreeing to and to help make any changes that may be necessary. A contract can be made void if that contract is made under duress, if any misrepresentation or fraud exists, or if there are mistakes made in the contract. Learning Team A will review several scenarios that involve contracts to determine the outcome of each as well as the legal ramifications. Scenario One Foodmart contracted with Masterpiece Construction to renovate their store on Main Street in My Town. Masterpiece could not complete the job in a timely manner and decided to subcontract the work to Build Them to Fall Construction. Foodmart was not made aware of the subcontract until they realized the quality of the work was not what they expected. Foodmart petitioned the court, and sued Masterpiece for breach of contract and specific performance (UOP, 2010). Based on UCC code, unless there is specific mention is a contract a third party can have the contract delegated to them. Masterpiece did nothing wrong in this scenario by transferring the work to Build Construction. Masterpiece’s defense will be that they have the right to delegate the duties of the contract. However, the delegation of the work does not transfer the responsibility; Masterpiece will...
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...employers can point to a legitimate purpose for monitoring, it will be difficult for employees to win cases against them.” (Halbert & Ingulli pg 74). With this being said, within the private sector privacy law would allow for very minimal expectation of privacy anywhere other than the workplace facility’s’ lavatories. Depending on the workplaces provided service, a case can be made that there is a need to monitor to protect the companies interest as well as its customers. When dealing with the concept of privacy it’s important to consider personal privacy in relation to the company’s privacy and more paramount, company protection. As the video illustrated, the managers reasoning for monitoring his sales floor employee conversations was to protect the reputation of the car dealership as well as protect the business against any potential legal ramifications from dishonest sales employees. This is a very reasonable purpose for monitoring electronically to protect company interest. However, it would be in the interest of the company to communicate to its employees that they are being monitored so there is not sense of privacy invasion of its employees. As in the example with this case, it’s reasonable that the case can be made that electronic surveillance anywhere on the company property is reasonable to protect customer and company interest. Since the restroom is a very necessary and private need, this would be the only reasonable place within a work environment that an employee could...
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...to be replaced. At the time, the vehicle was only two year’s old I was very upset because a new vehicle is not supposed to break down this soon. I realized that I did not have the four thousand dollars to replace the transmission therefore I had to negotiate with the sales team to sell me a new vehicle at a reduce price. Communication Before I began to discuss the possibility of purchasing a new vehicle I expressed my concern about a new vehicle breaking down in two years. I believed I had received a lemon and thus discussed the possibility of talking to a lawyer. I was setting the stage to request a big discount on a new vehicle that I should not have been in position to purchase at that time because my vehicle was only two years old. I also emphasized the financial stress I was going to be in because a new vehicle would mean a higher monthly payment and the loss of the payments I have made on my current vehicle. The sales team was not too sympathetic therefore; I called a friend with a tow truck to come retrieve my vehicle from the dealer. I told my friend I would fix the transmission in another shop because I knew that it would be cheaper than the...
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...DEATH OF A SALESMAN Study Guide for Teachers World-Class Theatre in the Heart of Vermont 703 Main Stre e t , W eston, V T 05161 www.westonplayhouse.o rg The Weston Playhouse Theatre Company The 2010 WPTC Teacher’s Workshop and the School Matinee and Touring Production is made possible in part by grants from: The Bay and Paul Foundations Mountain Room Foundation National Endowment for the Arts The Shubert Foundation The Vermont Country Store and The Orton Family Vermont Humanities Council and the National Endowment for the Humanities With additional contributions from: Black River Produce Berkshire Bank Clark’s Quality Foods Price Chopper’s Golub Foundation Ezra Jack Keats Foundation Okemo Mountain Resort Thrifty Attic …and an ever growing family of individuals who believe in the impact that the performing arts can have on its community. This Teachers Study Guide was compiled and edited by Rena Murman. Credit and thanks to the following theatres for materials used or referenced from study guides created for Death of a Salesman: Guthrie Theatre, Minneapolis, MN; Kennedy Center, Washington, DC; Lyric Theatre, London; Royal Lyceum Theatre Company, Edinburgh; Yale Repertory Theatre, New Haven, CT. © 2010 Weston Playhouse Theatre Company, a nonprofit 501(c)(3) educational and cultural institution. WPTC Performance Guides may be duplicated at no charge for educational purposes only. They may not be sold or used in other publications without the express written consent...
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...“ The World’s greatest salesman “ - The Ginness book of Records named him , twelve times “ Number One Positive Thinker “ - Dr. Norman Vincent Peale , author of The power of positive thinking Introduction:“Salesmen are made, not born. If I did it, you can do it. I guarantee it “ says Mr Joe Girard, . On January 1 st 1978, Joe Girard quit selling cars. During his fifteen- year of selling Cars (1963 – 1977) he sold 13001 cars at retail. Most of his time is now spent in writing books and columns, giving lectures, sales rallies and consulting. In this book the author describes his own life experience of how he became the number one salesman in the world. Some salient points from his above book are given below: - 1 Winning Bloodless Victories • When a salesman sells there is no loser. Both the buyer and the seller win if it’s a good sale. • If you think the sale ends when ,like they say in the car business , you see the customer’s taillights,you’re going to lose more sales than you ever dreamed of. But if you understand how selling can be a continuing process that never ends, then you’re going to make it the big time. • We are talking about automobiles. People buy them about every three or four years and even less often among the middle and working –class people who were most of my sales. If you are selling clothes or booze or things that people buy a lot more often, getting them back again and again is even more important. But it is harder to do with cars. So if I can show you the...
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...separating each person. There is no privacy because everyone can hear your conversation and now what you are doing. A good place for employees to have privacy would be away from the job, in order to keep personal information private. An employee’s personal items, such as a locker, handbags, personal emails, or voicemails, or personally addressed mail would be confidential and belong to the employee, unless noted by company policies In the office workplace, there are typically two types of workspace, an open area, in which there are several desks and where conversations can be overhead, or an enclosed office, in which, when the door is closed, conversation cannot be heard and where one would expect virtually total privacy. Explain whether it makes a difference if an employee is in an open are or in an enclosed office. It does make a difference if an employee is in their own office space or are in an open area. For example, my manager sits in a closed off and the employees share a suite. Because she is behind a closed door, she is able to close herself off to other to have meetings with other employees, conference calls, personal conversation with others, clear her mind or thought process, and even be able to complete task that are given to her. With the other employees sharing a suite, we have no privacy or down time. You can hear what everyone is talking about, including personal conversations. You can tell when they do not finish their work or not working at all,...
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...Rally Motors. We will examine how consumers can seek relief via the Lanham Act and the U.S. Federal Trade Commission for false and misleading advertisements. We will discuss the unethical behavior exuded by Mr. Tony Sulka, the salesman at Rally Motors, and how he promised Ms. Betty Algur $3000.00 for her trade in, and then attempted to back out of the offer, once Ms. Algur arrived at the dealership. We study how the Dealership’s advertisements and negotiation tactics bound them to their advertisement, and should have led to a firm contract for Ms. Algur. Betty Algur a consumer from Vacaville came into Rally motors because of an advertisement in the local newspaper that stated they were selling a pickup truck for $11399.00. She spoke to the sales man Mr. Tony Sulka before coming to the dealership, and he stated that they would give her $3,000.00 for her trade in vehicle. The fact that Betty drove three hours in 100 degree weather had no bearing on whether Rally Motors should have performed in accordance with their published advertisement. The dealership cannot be held liable for how far a customer travels to do business with an organization. It was Betty’s choice to drive to Rally Motors. A car dealer is not required to sell a person a car just because that person underwent some difficulty to get to the dealership. Generally, ads are not offers but invitations for tender. Betty’s issue was with the actual advertisement, and if it was indeed factual, or being used...
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