...When Cultures Collide Abstract This review of literature will examine some of the more prevalent complications that tend to arise with cultural diversity in the workforce, primarily between Japanese and Western English speaking cultures. The author will convey first hand knowledge and experiences, supported by case studies and documented research in an attempt to recognize some of the more problematic areas of concern that many Western English speakers and Japanese non-native English speakers face during simple interaction at work, as well as in social settings. If anyone has had the opportunity to spend any length of time in Japan, they are immediately drawn to just how dissimilar the Japanese and American cultures really are. It is one thing to read about it in a book, or to be able to recognize some of the key differences depicted in accurate portrayals of Japanese society in films, but to experience it first hand is quite another. The fact is, Japanese culture is about as foreign to Western eyes and ears as humanly possible. Every aspect of verbal language, and of course written languages (which there are three of, by the way) is completely alien to us. Certainly, if anyone is fortunate enough to be able to witness these unique differences from a first hand perspective while visiting Japan, they will have no choice but to try and adapt and take onboard customs and traditions that may very well feel quite awkward...
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...Service……………………………...………………………………………...9 Information Technology and Control Systems………………….……………………..10 Company Size, Life Cycle and Possible Declines………………………………………..11 Organizational culture…………………………………………………………………...12 Ethical value…………………………………………...…………………………………...14 Decision making processes……………………………………...…………………………...17 Conflict, power and politics…..…………………………………………………………..18 Brief Summary of Key Findings……………….……………………………………………...20 References.……………………………………………………………………………..………21 Executive Summary This report is an organizational analysis of The Gap Inc. and its portfolio members. It describes a brief overview of the company to where it is now. It also outlines the major brands that are under gap inc. such as Banana Republic, Old Navy, Athleta, and Piperlime. The strategies section goes through a brief analysis of the company under Miles and Snow typology, the company’s goals and objectives, the strategies the company has in place to achieve these goals and objectives, and whether these strategies have been effective. A short summary of the organizational designs and its effectiveness along with how the company’s organizational structure and whether this structure works for them and their business. An internal and external analysis outlines...
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...THESIS AUTOMATED FINANCIAL MANAGEMENT INFORMATION SYSTEM FOR NAVY FIELD ACTIVITY COMPTROLLERS by Shaun Kevin Taylor March 1990 Thesis Advisor: Second Reader: Glenn D. Eberling William J. Haga Approved for public release; distribution is unlimited. UNCLASSIFIED SECURITY CLASSIFICATION OF THIS PAGE REPORT DOCUMENTATION PAGE lb RESTRICTIVE MARKINGS Ia.REPORT SECURITY CLASSIFICATION Unclassif led 2a. SECURITY CLASSIFICATION AUTHORITY 3. DISTRIBUTION /AVAILABILITY OF REPORT 2b. DECLASSIFICATIONiDOWNGRADING Approved for public release; distribution is SCHEDULE unlimited. 5. MONITORING ORGANIZATION REPORT NUMBER(S) 4. PERFORMING ORGANIZATION REPORT NUMBER(S) 6a. NAME OF PERFORMING ORGANIZATION 6b. OFFICE SYMBOL 7a. NAME OF MONITORING ORGANIZATION (If applicable) I Code 37 Naval Postgraduate School Naval Postgraduate School 7b. ADDRESS (City, State, and ZIP Code) 6c. ADDRESS (City, State, and ZIPCode) Monterey, Ca. Monterey, Ca. 94943-5000 9. PROCUREMENT INSTRUMENT IDENTIFICATION NUMBER A 8b. OFFICE SYMBOL (If applicable) 8a. NAME OF FUNDING/SPONSORING ORGANIZATION 93943-5000 10. SOURCE OF FUNDING NUMBERS 8c. ADDRESS (City, State, and ZIP Code) PROGRAM ELEMENT NO. WORK UNIT ACCESSION NO. TASK NO. PROJECT NO. II. TITLE (Include Security Classification) * Automated Financial Management Information System for Navy Field Activity Comptrollers 12. PERSONAL AUTHOR(S) ...
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...important role in dealing with various challenges being faced by organizations today. 3) Today's managers are just as likely to be women as they are men. 4) A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished. 5) A manager's job is all about personal achievement. 6) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers. 7) Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. 8) Effectiveness refers to getting the most output from the least amount of input. 9) Efficiency is described as "doing things right." 10) The four contemporary functions of management are planning, organizing, leading, and controlling. 11) Determining who reports to whom is part of the controlling function of management. 12) Directing and motivating are part of the controlling function of management. 13) When a manager performs the controlling function of management, he must monitor and evaluate performance. 14) Figurehead, leader, and liaison are all interpersonal managerial roles according to Mintzberg. 15) Disturbance handler is one of Mintzberg's interpersonal roles. 16) According to Robert L. Katz, managers need to have technical, human, and conceptual skills. 17) Technical skills become less important as a manager moves into...
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...describe the communication patterns they have observed among their current managers and supervisors. Compare and contrast these with earlier patterns. 2. Several important factors affect managerial communication contingencies. First, different types of diversity must be considered: gender, culture, age, and education. Second, the drive for improved product and service quality is relevant. Ethics is a third contemporary dynamic that must be considered. Trends imply that communication will become more frequent, intense, and intercultural as it grows in importance. Questions for Class Discussion 1. Discuss the statement, “Most attempts to improve management communication are really attempts to improve manipulation of employees.” Since the goals of improving management communication and employee manipulation both result in an improvement in the efficiency and effectiveness of the employee, it could be said that there is little difference between the two. However, open and honest communication between management and subordinates achieves these results without the use of manipulation, which can produce poor relations and resentment. 2. Because you are reading this book, you are probably taking a course at a university. Does the university use the...
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... Most people now live under economic conditions over which they have little control" (Kottak & Kozaitis, 2003. ch 13. p.1). What determines class is it a person’s economic and political position in society or is it determined by social status such as income which often determines power. Class or socioeconomic status (SES) permeates our social behavior and thought (Kottak & Kozaitis, 2003. p.2). Unfortunately, Americans determine a person's worth by his/her educational status and employment. However, organizations must incorporate social responsibility in order to facilitate the formation of cultural diversity. Currently, the Gap Inc. is one of the world's leading retail chain stores, with over 3,100 retail stores and fiscal returns in 2008 totaling $14.5 billion. The Gap Inc. is the pioneer of a chain of specialty retail store which include Banana Republic, Old Navy, Piperline and Athleta. The Gap proclaims that their stores seeks new ways to connect with customers globally, uphold value and integrity to all shareholders, in addition to making a positive contribution in the communities where they do business (Gap, Inc. N.D.). Gap Inc. was organized based a set of values and a belief system that dictates operating their business in a responsible and ethical manner. The Gap's code of ethics titled "Code of Business Conduct” was formatted to encourage and reassure accountability pertaining to ethical working conditions for all people employed by Gap Inc. The Code...
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...Assignment 1 How was the south changed? The chief accomplishment of the new south was the expansion of textile production, as the number of cotton mills grew from 161 to 400. There was also an increase in the lumber industry, coal production, and tobacco growth. Although, the majority of southern farmers were not flourishing, which caused sharecropping and tendancy to increase between blacks and whites. The bourbons perfected a political alliance with northern conservatives and economic alliance with northern capitalists. They also reduced state expenditures and public debt. Attitudes about race became more strongly felt and the prospect of an electoral alliance between poor whites and blacks that could threaten the power structure became a possibility, so the southern states came up with various ways to disenfranchise blacks. Also, “Jim Crow” laws were enacted to mandate public separation of the races. Legalized segregation reinforced the notions of white racial superiority and African-American inferiority, creating an atmosphere that encouraged violence, and during the 1890s lynching’s of blacks rose significantly. Define the New West. After 1865, the federal government encouraged western settlement and economic exploitation. The transcontinental railroads opened the western half of the nation to economic development and created an interconnected national market. Needing rapid communication, companies built telegraph lines along the railroad as the track was laid...
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...OVERVIEW UNITED STATES DEPARTMENT OF DEFENSE FISCAL YEAR 2014 BUDGET REQUEST APRIL 2013 OFFICE OF THE UNDER SECRETARY OF DEFENSE (COMPTROLLER) / CHIEF FINANCIAL OFFICER Preface The Overview Book has been published as part of the President’s Annual Defense Budget for the past few years. This continues for FY 2014, but with modifications as proposed by congressional staff. From FY 1969 to FY 2005 OSD published the “Annual Defense Report” (ADR) to meet 10 USC Section 113 requirements. Starting with the President’s FY 2006 Budget, this report was no longer produced. Subsequently, the Overview began to fill this role. This year to ensure compliance with Section 113, new chapters are added to include reports from each Military Department on their respective funding, military mission accomplishments, core functions, and force structure. Key initiatives incorporated in the FY 2014 Defense budget. Our budget is formulated based on aligning program priorities and resources based on the President’s strategic guidance. This year’s budget involves key themes to: achieve a deeper program alignment of our future force structure with resource availability; maintain a mission ready force; continue to emphasize efficiencies by being even better stewards of taxpayer dollars; and continue to take care of our people and their families. Implementing Defense Strategic Guidance. The FY 2014 budget request continues the force structure reductions made in the FY 2013 budget request. Following...
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...on HR practices 5 2 Literature review 5 2.1 HR strategies 5 2.2 Training and development 7 2.3 Compensation 8 2.3.1 Financial compensation 8 2.3.2 Non-financial compensation 10 3 Human resource practices in Southwest Airlines 11 3.1 Human resource strategies in Southwest Airlines 11 3.1.1 Southwest Airlines Strategies 11 3.1.2 Role of HR Strategies in implementing Southwest Airlines’ strategies 12 3.1.3 Southwest Airlines human resources strategies and tactics 14 3.2 Training and development in Southwest Airlines 20 3.2.1 Southwest offer the employees the freedom to learn and grow 20 3.2.2 Safety and security training and outreach 21 3.2.3 Environmental and sustainability training 22 3.2.4 Diversity and inclusion education and outreach 23 3.2.5 University for people - leadership 23 3.3 Southwest Airlines’ Compensation and Benefits for People 27 3.3.1 The Freedom to Travel 28 3.3.2 The Freedom to create Financial Security 29 3.3.3 The Freedom to pursue Great Health 30 3.3.4 The Freedom to Learn and Grow 32 3.3.5 The Freedom to Work and Have Fun 33 3.3.6 Employee Recognition Programs 34 3.3.7 Distributed Leadership 35 CONCLUSION 37 REFERENCE 38 Introduction to Southwest Airlines Overview History Southwest Air was founded by a group of investors, including Rollin King, M. Lamar Muse and Herbert D. Kelleher to form the Air Southwest company. The company was incorporated in 1967 and envisioned as a commuter...
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...[pic] FIRST ARMY EQUAL OPPORTUNITY REPRESENTATIVE COURSE STUDENT GUIDE TO CULTURAL AWARENESS INDEX LESSON TITLE PAGE 1 Philosophical Aspects of Culture SG- 3 C1 Native American Experience SG- 4 C2 White American Experience SG- 23 C3 Arab American Experience SG- 43 C4 Hispanic American Experience SG- 53 C5 Black American Experience SG- 76 C6 Asian American Experience SG-109 C7 Jewish American Experience SG-126 C8 Women in the Military SG-150 C9 Extremist Organizations/Gangs SG-167 STUDENTS ARE RESPONSIBLE FOR BEING FAMILIARIZED WITH ALL CLASS MATERIAL PRIOR TO CLASS. INFORMATION PAPER ON THE PHILOSOPHICAL ASPECTS OF CULTURAL DIFFERENCE Developed by Edwin J. Nichols, Ph.D. |Ethnic Groups/ |Axiology |Epistemology |Logic |Process | |World Views | | | | | |European |Member-Object |Cognitive |Dichotomous |Technology | |Euro-American |The highest value lies in the object |One knows through counting |Either/Or...
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...Flight Attendant Initial Training Workbook WELCOME TO PINNACLE AIRLINES FLIGHT ATTENDANT INITIAL TRAINING! We are excited that you have chosen a career with Pinnacle Airlines and are looking forward to your arrival at our training facility in Memphis, Tennessee. It is important you take time to read this booklet prior to coming to training as it will provide valuable information such as items required for training, pertinent subject matter, and information with which you should become familiar prior to class. On the first day, you will have the opportunity to meet and discuss with your Training Instructor what will be expected from you during the twenty one (21) days you will be with us. Your Instructor will provide you the skills and tools necessary to become a Pinnacle Airlines Flight Attendant. We believe learning should be interactive and enjoyable. Although the program is intense and there is a lot to learn, we are here to help you succeed, and will do everything we can to help you. You, in turn, must do your part. Be sure to get enough rest, take care of yourself while in training and put forth the necessary amount of effort to succeed. Revised 10NOV11 1 Flight Attendant Initial Training Workbook MISSION STATEMENT The mission of Pinnacle Airlines, Inc. is to provide safe and convenient air transportation and to involve our People and our Customers in the product and the process, making the airline a rewarding, profitable, and quality experience. GUIDING...
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...Elwood Leftridge Professor Joanne Land Kazlauskas GPS-4278W 05-01-2013 Putting It All Together a Look at Pfizer Pharmaceutical Company Pfizer Pharmaceutical Company is not only the world’s largest research pharmaceutical company in the world, but also the leader of technological advances. This organization has been in operation for over 160 successful years, and has over 117,000 diverse workers employed worldwide from all facets of life. It is important to employ a solid employee workforce within an organization, this can either make or break an organization. “In 2012 Pfizer was ranked #40 among Fortune 500 with 2011 revenue totaling almost 68 million dollars, and a profit margin of over 10 million dollars”(CNN Money, 2013). The purpose of this paper is to break apart Pfizer into four different organizational perspectives, analyze them, and then put them back together again. Or as with the title of the textbook (Reframing Organizations: Artistry, Choice, and Leadership. Vol. 4) suggests to reframe organizations to a particular frame or frames. The frames that I will be using to analyze Pfizer Pharmaceuticals will be the Structural Frame, the Symbolic Frame, the Human Resources Frame, as well the Political Frame. To begin, I will describe the Pfizer organization using Bolman & Deal’s Structural Frame perspective. The structural components that I will discuss will be the Division of Labor, the Leadership Structure, and Roles and Responsibilities of the organization...
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...LEADERSHIP By Dr. John H. Clippinger It is very true that I have said that I considered Napoleon’s presence in the field equal to forty thousand men in the balance. —Duke of Wellington One bad general does better than two good ones. —Napoleon Introduction During the early nineteenth century, Wellington’s and Napoleon’s1 observations made sense. With the onset of battle, communications became muddled, artillery was immobilized, and a commander’s ability to control his forces was limited. Consequently, the leadership of a single general could prove decisive in battle by maintaining clarity of command and control. We are now at a totally different stage of warfare. This not to say that the fog of war has completely lifted, but visibility and synchronized actions, and the speed, precision, and lethality of response is beyond comparison to anything that has preceded it. The battlefield success of the doctrine and technology of Network Centric Warfare was not based upon a single brilliant plan, or a single individual or group, but rather was a property of the network, both technologically and organizationally. As Operation Iraqi Freedom so vividly illustrated,2 battle plans can now be changed very rapidly, affecting all aspects of operations—strategy, tactics, logistics and PSYOPs, operations, kinetics, and all types of forces. The competencies that make NCW a success are network properties; they are no longer solely the province of charismatic leaders or chance...
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...require capable senior managers and leaders and private sector organizations have found clear strategic benefit in providing a structured approach to the developmental needs of senior executives. Although it is recognized that leadership, management and command are closely related (especially in the military environment), comparatively little has been written on the nature and practice on the 3 subjects as ‘a state of being three’. This view has also been recognised in the recent Defence Training Review Report where it states: “The pressures of limited resources and increased accountability have placed new demands on Ministry of Defence leaders, as has the challenge of leading a more diverse workforce…in parallel, our studies showed that we must do more to prepare our...
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...Reporting Initiative (GRI) is “a network-based organization that produces a comprehensive sustainability reporting framework that is widely used around the world.” This year, in 2012, The Coca-Cola Company has set out to report against the Key Performance Indicators (KPIs) that measure economic, environmental and social performance. We have done so within the scope of our Company’s wholly owned operations. Where we have reported information on behalf of the Coca-Cola system (The Coca-Cola Company and our bottling partners), we have flagged this information within the body of the text. For 2012, and the 2011/2012 Sustainability Report specifically, our Company has self-declared a grade B against the GRI G3.1 Guidelines. This year’s Sustainability Report has also received verification by a third-party external verification agency, FIRA Sustainability BV. Their verification is evidenced by a “+” sign next to our grade B, which reflects their verification and approval of our tracking systems. Throughout this report, you will find the KPIs that we have addressed, along with additional information regarding our most critical initiatives and programs. While we strive to continuously increase our transparency, some of the information requested in response to additional KPIs could put at risk our ability to compete and therefore are not included in the report. About This Report the coca-cola company 2011/2012 GRI Report 2 How to Use This PDF Two Ways to Navigate 1. Interactive...
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