A restaurant performs no better than it's managed. Competent, well-trained managers are essential to restaurant success. Becoming a new restaurant manager requires commitment and dedication to customer service, the employees, and the restaurant in whole. It is the individual company that is responsible for a good training program to ensure that their employees know the company’s standards, requirements, and how they want their employees to conduct themselves. I feel that there are many issues that would require extra training for a restaurant manager. One of these incidents would be how the manager reacts to a certain situation with an angry customer. It is imperative to know how to communicate with customers that may be experiencing difficult situations with restaurant employees or other customers. Another issue that might arise is disorganized paper work in the office, like documents not done right or missing. This indicating that the manager does not organize well or is over their head with paper work they do not understand. This is an issue that would need to be handled by training the manager one on one with an accountant, or another manager that can explain things more thoroughly. These issues are usually easily fixed by quick and not expensive training. If they continue to keep happening then it is up to the company if they want to take the time to retrain someone else of further train the manager more. When dealing with larger problems such as constant customer complaints and employee complaints about the manager as an individual it may require more training, probation period for the manager and or replace the manager. An issue like this is definitely a priority and must be dealt with immediately because a restaurant survives on happy customers and the happy employees to serve the customers. It really is all about customer relations in this type of