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Non-Credit Facilities in Banking

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Submitted By sens
Words 541
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Non-fund based credit facilities
Questionnaire
Buyer or company name: Date:

About customer 1. What is the nature of your occupation?
Business Self employee Employee 2. How long you maintain the account in SIB?
<1 year 1to2 year 2 to 4 year > 4years 3. What type of account you maintaining in SIB?
Saving Current Joint Both Saving and current 4. What are the types of business transaction you used in SIB?
Import Export Inland Both

Customer exposure in non-funded

1. Do you know about non-funded facilities in SIB?
Yes NO 2. If yes, what are the non-funded facilities you used in the SIB?(Reduce some points) * Trade Finance * Cash in advance * Open account or credit. * Cash Management Services (CMS) * Credit Evaluation * Facility Structure * Letter of credit * Bank guarantee * Credit Monitoring

3. What is the purpose of using non-funded facilities in SIB ,if any? * Purchase of Raw materials * Purchase of Capital goods. * Purchase of Current assets. 4.Why you prefer the non-funded facilities in SIB? * Timely responding * Customer preference * Low interest rate

Customer relationship with bank in non-funded (transaction capacity and Range) A) Letter of Credit – facilities
1. By means of whom you approach LC facilities in SIB? * By neighbors * By Friends. * By Bank * Others.

2. How long you used LC facilities in SIB? < 5year 5-10years >10years 3. How do you feel about LC facilities in South Indian bank? * Very * easy * Comfortable * OK * uncomfortable
4. How is LC services in SIB? * Very good * Good * Ok * Bad * Worst
5. Did you ask SIB to check the genuine of seller for LC?
Yes No
6. If yes, what kind of problem you faced or facing?

7. What is the range of detailed explaining about LC in SIB ? * Clearly * Somewhat * Nothing.
8. Do you know about ECB? Yes NO
9. How do you feel about ECB facilities in SIB? * Very easy * Easy * Ok * worst
10. You prefer which one? * Only LC * Both LC and ECB (External commercial borrowings).

11. What are the other banks would you preferred for non-funded facilities? 1. ____________________________ 2. ____________________________ 3. ____________________________

B) Bank Guarantee 1. What do you know about Bank Guarantee?

2. By means of whom you approach BG in SIB? * By neighbors * By Friends. * By Bank * Others. * Which type of bank guarantee you prefer?

3. How much limit you prefer for bank guarantee? 4. How long you using bank guarantee benefits in SIB? < a year 1-3years 3-5years >5years

5. How do you feel about BG facilities in South Indian bank? * Very * easy * Comfortable * OK * uncomfortable
6. How is BG services in SIB? * Very good * Good * Ok * Bad * Worst

Customer satisfaction in the bank regarding in non-funded. 1. Did you get the your estimation value amount for LC or BG?
Yes Nearly No 2. The value provided by the SIB bank for your collateral for LC or BG is satisfying you?
Less satisfied satisfied more satisfied 3. How you do feel about LC or BG facilities in SIB compare to other banks? * Very good. * Good * Ok * Bad * Very bad. 4. Your overall satisfaction about non-funded credit facilities in SIB?
Very good Good Ok Bad Very bad

Expectation suggestion of customer: ____________________________________________________________
__________________________________________________________________

Signature of customer,

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