Baderman Island Organization
University of Phoenix
Integrated Business Topics
BUS 475

Baderman Island Organization The Baderman Island is a resort consisting of several hotels, restaurants, and activities including gardens and golfing. The organization’s mission, vision, values, and goals are analyzed. In addition, the organizational structure, the collaboration process among functional areas, and key stakeholders for the organization.
Analyze the mission, vision, values, and goals The Baderman Island Resort is a self-contained island resort, which boasts of pampering, luxury, fine dining, recreation, relaxation, and affordability (University of Phoenix, 2008). The mission is to provide enough quality services and recreation that one would not have to leave the resort during their vacation (University of Phoenix). The Baderman Island Resort includes and encourages all their employees to provide guests with the best services and acts of kindness randomly (University of Phoenix). The organization has created an employee blog in which employees can log on and use as a tool to improve the Baderman Island experience (University of Phoenix, 2008). For example, security was during a nighttime festival to create safety for the consumer while protecting the delicate plant life at the botanical gardens (University of Phoenix). This was a suggestion from an employee who noticed a problem with last year’s festival (University of Phoenix). This blog is strictly to enhance the resort experience and is not used as an employee complaint department, the employees have come up with many good suggestions that the company is implementing. Some believe that if the workers do not believe in the mission, values, and objectives of the company and that their day-to-day work has an impact on that success, poor employee performance will make a company fall short of the company goals (Milford, 2006, p. 52).
By believing, they are connected to the company, leadership and the goals of the company workers are better equipped to assist in the process (Milford, p. 52). In some organizations a large percentage of employees do not understand what his or her job has to do with the company objectives, some do not even know the mission statement (Milford). This is not true of the Baderman Resort; however, employees are engaged in the company. One goal of the Baderman Island Resort is to involve and engage employees by providing them with free educational tools that will assist in furthering their careers with the company (University of Phoenix, 2008). The Boardman Management Group directs the Boardman Corporate University (BCU) and classes are taken either face-to-face or online (University of Phoenix). By helping and engaging employees in these classes the Boardman Corporate University also helps themselves by retaining employees, promoting from within, and cutting costs for the company.
Key positions of the organizational structure The organizational structure at Baderman Island is quite complex, most likely because of the size of the company. With three different hotels, five restaurants, a spa, golf course, botanical gardens, convention center, and recreation ranging from tennis to boating (University of Phoenix, 2008). A management company, Boardman Management Group (BMG), runs the Baderman Resort (University of Phoenix, 2008). The Chief Executive Officer reports to the board of resort management and works with the board of directors of the Baderman Island Resort he or she also supervises the relationship between the resort and the management group (University of Phoenix).
The Boardman Management Group handles the regulatory, finance and accounting, legal, marketing, and information technology areas (University of Phoenix). Each department has a general manager who reports to a vice president (University of Phoenix).
Then each area of the resort is broken down into subsections: lodging, conventions, restaurants, merchandise, recreation, engineering, and transportation (University of Phoenix). Each general manager is responsible for these sub sections of the resort (University of Phoenix). This large organization is quite complex but the way the Boardman Management Group and the Baderman Board of Directors have broken down the resort one can see that this organization is true to their mission values and goals.
Collaboration process The steps that need to be taken by Baderman Island in its collaboration process are as follows: 1. Define, who the leader or leaders are for the collaboration process for Baderman Island. 2. Define the roles, accountability, and the responsibilities of the members in the collaboration process. Also, define how disagreements are to be handled and solved. 3. Define a line of communication, how members will communicate with one another. 4. Define how the decisions will be made and who will make the decisions. 5. Define the period that is needed with any issues and projects. 6. Define what outside resources are needed and how to obtain them. 7. State a reward and recognition program for member’s success in the collaboration. 8. Define and state a plan on where the success of the collaboration is evaluated.

The collaboration process is a relationship among all the Baderman Island stakeholders from the hotels, restaurants, golf clubs even the ferry service that will work together with a common goal of servicing the clients while creating a profit for all. A leader, which can be a group of people from all the island business that will oversee the collaboration, needs to be chosen. During the meeting process the roles and responsibilities of those in the collaboration needs to be defined as well as who are accountable. If any disagreements arise then a process to handle and to find a solution for the disagreements need to be defined. Communication among the members needs to be defined as to regarding how it will be done and a period needs to be established. In addition, any resources needed have to be discussed regarding how to obtain those resources and from whom. To evaluate the success of the collaboration process a plan needs to be defined that will measure the success and an award or recognition program needs to be defined to award the successes of the members.
Lateral and vertical collaboration In lateral collaboration, Baderman Island uses the assistance of competing businesses. In this case, the Town of Kelsey would be an example of a lateral collaboration. Kelsey has parks that offer hiking, organic farms, and other recreational activities. Kelsey also has restaurants where one can dine. Baderman Island can collaborate with Kelsey businesses where Baderman can provide the foods that come from the organic farms located in Kelsey. Baderman can also offer day trips to the parks of Kelsey or other activities that would enhance the stay of those on Baderman Island. In vertical collaboration, Baderman Island uses the assistance of those that supply services to the island such as the ferry service that brings clients to the island. In addition, the restaurants on Baderman Island can purchase foods from the organic farms so that they can prepare the meals for their clients. The city of Kelsey has a light rail that can be used to transport visitors to Baderman Island to the ferry that they would use for their transportation needs. In summary, in lateral and vertical collaboration, Baderman Island uses the assistance of competing businesses and suppliers to provide their products and services to their clients.
Key stakeholders and roles Baderman Island has a number of key stakeholders, each of whom play a different role and have a different social responsibility. According to Tutor2U.net, a stakeholder is any individual or organization that is affected by the activities of a business (2010). The first key stakeholder would be the shareholders. These investors hold part ownership of the company. The company has the responsibility to provide the stakeholders a good return on their investment to continue to make Baderman a good investment opportunity. The next stakeholders would be the management and employees of the company – both of the Baderman Island Resort, and its management company Boardman Management Group – whose roles are to carry out day-to-day operations of the company. Other key stakeholders include the government, who collects taxes and imposes regulation; as well as banks who finance activities and may impose their own terms on the company. The company has an obligation to pay both the government and their lenders in a timely fashion according to the terms agreed upon as well an obligation to comply with imposed regulations. Customers and suppliers are also key stakeholders – critical – to the flow of services offered by the resort.
The role of the customer is somewhat self-explanatory - they purchase products and services, and through the marketing process – help define strategic direction for the resort. Suppliers are key as well, especially in today’s economy when businesses have focused more on their own core competencies, outsourcing some functions. Suppliers provide goods and services to the company to be consumed by his or her own product and service development, melding into the final offering to the customer. Sometimes, the supplier’s offering can go directly to the customer if the company is acting more as a broker of products and services, some of which may occur at the Baderman Island resort. The company has a responsibility to validate the quality and consistency of offering from suppliers as well as the responsibility to pay the suppliers in a timely fashion and to specify contract requirements clearly. The supplier’s role is to fulfill contract requirements in an accurate and timely manner.
Conclusion
The mission of the Baderman Island Resort is to provide enough quality services and recreation that one would not have to leave the resort during their vacation (University of Phoenix). The organizational structure was analyzes as well as the collaboration process among functional areas, and key stakeholders for the organization. The complex structure between the Baderman Island Resort, and its management company BMG, takes advantage of lateral collaboration between its stakeholders, such as the town where the resort is located, and vertical collaboration with area suppliers such as the city’s rail service, to offer a complete resort package to customers. The resort maintains relationships with other stakeholders as well, such as shareholders, lenders, government, and especially its employees, customers, and suppliers.

References

Author Unknown (2010). Stakeholders and Ethics. GCSE Business Studies. Retrieved on December 5, 2010 from http://tutor2u.net/business/gcse/organisation_stakeholders_ethics.htm
Giesen, G. (2007). Creating Collaboration: A Process That Works! Retrieved on December 1, 2010 from: http://www.managerwise.com/article.phtml?id=538
Milford, P. (2006). Covey: Effective leaders embody their corporate values. Nations Restaurant News, 40, pp. 52-52.
University of Phoenix (2008). Baderman Island. Retrieved November 5, 2010, from http://www.ecampus.phoenix.edu/secure/aapd/cist/vop/Business/PortBus