...------------------------------------------------- NT1230 ------------------------------------------------- Client-Server Networking I ------------------------------------------------- Homework Assignments Name: Ernani Narag Week 6 Homework: Due Week 7 Assignment 1: Ticket Escalation Assignment Requirements Respond to the following email, making recommended solutions and explaining the rationale for your recommendations: ---- FROM: Manager TO: Systems Administrator RE: Support Prioritization I am receiving complaints from department supervisors that their support issues are not being addressed in a timely manner. We need a ticket escalation policy to ensure business priorities are met, while managing end-user expectations. Please draft a policy describing how support requests will be prioritized. In addition to normal troubleshooting prioritization, please address the following departments: customer service, sales, accounting and marketing, prioritized in that order. How can we better manage these business requirements? ---- Submission Requirements Address all of the concerns of the manager and provide a recommendation. Microsoft Word. 1-2 pages. Self-Assessment Checklist I made recommendations to address all of the concerns in the email. | * | I explained my reasoning. | * | I composed a professional response. | * | I used critical thinking. | * | I have followed the submission requirements:File Format: Microsoft...
Words: 359 - Pages: 2