Upon determining that the budget and productivity is not near the projected benchmarks based on the budget that was in place, the measured metrics and treatment goals that are based on the number of patients on services and care provided. While speaking with the office manager concerning the current and continued projected budget shortfall, the office manager expresses here an option for the current shortage she states that there are not enough qualified employees to service their current client population. At the next quarterly company meeting the regular topics for discussion were address to all those in attendance concerning the projected budget, productivity and appropriate patient care was addressed. The staff in attendance voices their concerns that there was room for improvement in the organization of assignments, workflow, and routing of the client care team. Based on the provided feedback from the employees and from the office manager an examination the current state of how the office is …show more content…
The staff was reassured that they were part of the process and were a valued part of the patient care team. An outside consultant was hired to investigate and make a suggestion on how to improve the productivity of both the office staff and outside staff members.
The recommended changes in the operation of the company were introduced at a mandatory meeting of all office staff; all the employees were reassured that they were going to be included in the managing of the changes and that their suggestions and feedback as they went forward were needed to make the company better performing. That productivity was going to be measured on different metrics such as a number of clients seen in a day, the completeness of the required documentation, customer satisfaction, and care