M0038-3953
1. Communication and the way a nurse interacts with a patient is the most important and basic aspect of controlling situations with mental health patients.
Establishing contact with patient.
Enhancing communication
Communicating caring, interest and recognition.
Providing reassurance and comfort.
2. The three types of basic communication, nurse and patient:
a) The sender- originates message.
b) Message- information sent from sender to receiver.
c) Receiver- perceives the message.
d) Feedback- verbal, behavior response from receiver to sender.
e) Context- setting were communication is taken place.
3. The three elements of communication are:
• Perception.
• Evaluation.
• Transmission.
4. Verbal and non-verbal communication (congruent, incongruent). The difference in both communications is that congruent agrees, corresponds and is congruous, the communication between the nurse and patient becomes a bond were the patient accepts and interacts with the nurse with little to no problem. Incongruent communication is non-congruent, or when imposed. A patient might not be persuaded to do what's best for the treatment, communication with nurse is affected by the patient not being of feeling secure.
5. The most important requirements for therapeutic communications are that all communications must preserve the self-respect of both individuals and that one should communicate understanding before giving any suggestions or advice.
• Listening- essential to understanding the patient and their needs.
• Broad openings- making an open conversation for the patient to choose a topic by themselves.
• Restating- repeating a main thought or anything bothering or repeated by the patient themselves, shows listening skills, creates comfort.
• Clarification- when a nurse attempts to put into words, ideas or thoughts that are implicit or explicit in a