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Office Management Lo1

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Office Management
Assessment Task 1
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1. There are three types of decision making – strategic, tactical and operational. However the two main ones are strategic and operational. Strategic decision making are long term, high risk decisions which are made by high level management in an organisation. These decisions are unstructured and are most likely to be made after significant planning and research. Tactical decisions which are medium term decisions can be used to help implement a strategic decision. One possible strategic decision that the partners at Classic Interiors could make would be to expand Classic interiors and create a website selling their products. Setting up a company website is a strategic decision as it is a very high risk decision as if the website fails to take off; Classic Interiors will lose a lot of money as costs can be high for setting up a professional website. Setting up a company website is a strategic decision as it is unstructured and a lot of research and information will need to be gathered before the business can start to plan creating their website.
Operational decision making are short term, low risk decisions which are made by low level management within an organisation. These decisions tend to be structured and affect the day to day activities of a company. When making operational decisions, there is a circle of points to help when planning and carrying out these decisions. These points are to define the problem, measure the results, collect data, find alternative solutions, work out the effects, choose the best solution and implement the solution. Then this circle just repeats itself again for any operational decisions being made. An operational decision that the partners at Classic Interiors could be to plan holiday rotas to ensure that only a certain number of staff can be off at any one time. One

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