...CHAPTER 1 Managers and Managing Learning Objectives After studying this chapter, you should be able to: LO1-1 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. LO1-2 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers’ ability to handle each one affects organizational performance. LO1-3 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy. LO1-4 Distinguish between three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively. LO1-5 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT). LO1-6 Discuss the principal challenges managers face in today’s increasingly competitive global environment. Management part 1 A MANAGER’S CHALLENGE Steve Jobs has Changed His Approach to Management What is high-performance management? In 1976 Steven P. Jobs sold his Volkswagen van, and his partner Steven Wozniak sold his two programmable calculators, and they used the proceeds of $1,350 to build a circuit board in Jobs’s garage. So popular was the circuit board, which...
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...Who is Ricardo Semler? Ricardo Semler is one of the successful Chief Executive who breaks all the traditional rules and regulations to manage an organization and succeeding day by day. For bold innovators, Ricardo proposes a more radical way (when comparing to traditional and commonly practiced) to run an organization and workplace environment that leads to greater productivity and greater flexibility for managers and employees alike. And for business leaders everywhere, he offers fresh alternatives to business as usual that inspire creative solutions to modern management problems. Anyway he is not afraid to identify and challenge the bad and useless habits which follow most of the big giants in the world. He completed the MBA from Harvard business School when he was 21. Then he joined to his father’s company called Semler and Company who manufactured hydraulic pumps for the ships. Ricardo didn’t want to continue his father’s management style which more traditional autocratic style. So once he has taken over the ownership of the company he wanted to deploy more decentralized and employee empowered management style called “Participatory Management”. He introduces three fundamental values to run a business called democracy, Profit sharing and information. He eliminated the organizational pyramid, instead of that he introduced the three circles consists of councilors, partners, coordinators and associates. And it is having only one corporate level management layer and two operational...
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...doing is reacting to the multiple issues that arise throughout the day as a result of one unfortunate unplanned incident after the next. Although that is obviously not the best way to perform while feeling you are doing your job effectively it is probably the way that most people operate each day at work. There were many tasks Sam was pulled into handling throughout his day. Upon arriving at work Sam was approached by Al about a new worker not showing up for work on the dock. At this point Sam was responsible for finding someone to fill in. Once Sam arrived at the HR office he had to work out a payroll situation. At Sam's desk he was approached with the mail. Opening the mail was disrupted by a phone call regarding a complaint the plant manager had about his administrative assistant, he is looking for a replacement. He returned to his initial task of finding a fill in for the dock. Before he completed that task his attention was diverted to termination reports. Sam answered the phone before he had a chance to consider the termination reports which resulted in Glenna Johnson reminding him of the importance of another task he needed to address regarding unsolved grievances. She was annoyed when he mentioned he did not have time. Again, before considering that issue he was approached with another request this time to approve rate changes. Sam then had to attend to job applicants that had arrived for interviews. During the interviews Sam’s friend Cecil who is an engineer at the plant...
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...Table of context Introduction 2 Theory Kurt Lewin 2 Organization culture and the need for change 4 Develop management 6 Conclusion 7 References 9 MANAGING CHANGE AND CHANGING MANAGERS FROM ABC TO XYZ. Introduction According to: (http://staffs.academia.edu/documents/0032/6728/RJCM_A_135908.pdf) “Change management has been defined as “the process of continually renewing and organization’s direction, structure and capabilities to serve the ever-changing needs of external and internal customers” (Moran and Brightman, 2001, 111). In fact, a kind of things enclose organization such as customer, top manager, employee and organization culture which could influence organization and show the way to internal changes. This research paper analyzes managing change in two different companies; ABC engineering company and XYZ Construction Company. XYZ could manage some difficult changes successfully but ABC still has problems from refusal to accept organizational changes. It means the company could not achieve the required changes, unless it saw the need for change in management and organizational culture. Theory Kurt Lewin This theory has 3 stage models: 1. Unfreezing stage According to: (http://nationalforum.com/Electronic%20Journal%20Volumes%5CKritsonis,%20Alicia%20Comparison%20of%20Change%20Theories.pdf) “Lewin, the first step in the process of changing behaviour is to unfreeze the existing situation or status quo. The status quo is considered the equilibrium...
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...The problems managers have to face when managing team and the solutions. Currently, business has changed into a global-competition. The competition between organizations became more competitive because there is no longer competition within a country. It is a duty for the leaders of each organization to survive in this environment. David Maister (1997) mentioned that a great manager is expected to lead the team or a firm through complex situations and must influence the whole organization rather than use power to control members. Moreover, manager supposed to motivate, encourage enthusiasm and create the participation environment for team members. Brian Dive (2008) stated that manager should ensure all members of a team meet all theirs needs, and if not, find the solutions to meet all the requirements. In the same way, manager should secure the relevant commitments toward a goal from team members. More importantly, manager is expected to be able to provide the solutions to difficult and complex circumstances. However, being an effective manager has to handle with a problems during a job such as a relation between manager and subordinate, some manager might fail to do what they are expected to do. Famous business leaders, and academic professor in management science are putting efforts through the experiments and experiences to find out the causes of the management failure and the solution to prevent the problems occur in the future. Although those management theories might be...
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...Name: Adaeze Nwaorgu REG. NO: 1223551 “Managing across culture”: how a manager should manage a team of staff from different cultural backgrounds INTRODUCTION An over view of the international market has proven that cultural integration in the work place is becoming in today’s global economy, working with people from different cultures is becoming a standard. It brings various productivity and improved performance but great challenges, misunderstandings and conflicts might be introduced in an organization if not properly managed. The key to successful business lies in the managers’ ability to motivate their staff and to achieve this, an understanding of what drives their staff is necessary. Reactions and interpretations of managers’ actions and decisions by staff could be astonishing especially when people from very different cultures work together. Hence the need for organisations to train their managers to become inter-culturally competent in order to ensure their staff continues to be motivated and productive has become pertinent. The main issues to be discussed in this report are: * How culture influences working styles * Different management styles * The importance of training managers to become inter-culturally competent HOW CULTURE INFLUENCES WORKING STYLES According to Hofsted (1980; cited in Alessandra Vecchi &Louis Brennan, 2009, p.11), managers’ approach to quality and the need for change is greatly associated with cultural factors which he grouped...
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...Rosebay Drive. Hillsboro, Oregon 97124 +1 503-268-1025 Italy: Via Francesco Arese 16, 20159 Milano +39 02 6680 0486 idri@idrinstitute.org INTERCULTURAL COMPETENCE FOR GLOBAL LEADERSHIP1 Milton J. Bennett, Ph.D. 1 This reading is an edited compilation of two articles by Milton J. Bennett: “Developing Intercultural Competence for Global Managers” in Reineke, Rolf-Dieter (Editor) (June, 2001) Interkulturelles Managment. Wiesbaden: Gabler Verlag, ISBN: 3409-11794-6 and “An Intercultural Mindset and Skillset for Global Leadership” from Conference Proceedings of Leadership Without Borders: Developing Global Leaders. Adelphi, MD: National leadership Institute and the Center for Creative Leadership, University of Maryland University College, 2001. Over the last twenty-five years, the field of intercultural relations has developed some sophisticated methods for developing intercultural competence. Gone are the days when the only approach to an assignment abroad was “sink or swim.” And fast disappearing are the organizations who still say “the way we do it here is the way we do it everywhere.” It is now possible to prepare global managers and leaders to learn how to learn in new cross-cultural situations, thus speeding up their adaptability and improving their productivity. For experienced hands, the new methods allow them to share their own experience more effectively with the next generation of leaders. New approaches can also add intercultural competence to the curriculum of...
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...briefing paper I will critically examine the challenges and choices HR managers now face in regard to work life balance and wellness. I will analyse the main choices that HR managers have in order to deal with wok life balance and wellness and how they benefits the employees. This briefing paper is an overview of what I will include in my individual paper in which I will discuss the main choices in more detail. 2. Background This briefing paper is to prepare me for my final academic paper. This briefing paper will be correctly referenced and will inform my tutor on how I will complete my final paper due in week 14. Once I have completed this paper I will write an action plan which will give the details of the various tasks I will undertake and I will also allocate deadlines in order to complete those tasks. For my individual paper I have chosen to critically examine the challenges and choices HR managers now face in regard to work life balance and wellness. My briefing paper will focus on the above title and I will cover many areas which include what I know about the subject already, what my arguments could be and my supporting evidence, drafting the final individual paper and I will also include a paragraph which will be the introduction to the final paper. 3. Findings 3.1 - What the assignment is asking me to do This assignment is asking me to critically examine the challenges and choices HR managers now face in regard to work life balance and wellness. In this assignment...
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...Memo TO: JOE SMITH From: Billy Joe Date: 10/06/10 Re: Managerial Accountant Message: With us trying to obtain this new contract I feel it is now very important that we put together a 5-year plan, and in doing this I believe it is in the company’s best interest to hire another managerial accountant to focus on internal accounting. Managerial accounting is an activity that provides financial and non-financial information to an organization’s managers and other internal decision makers. This manager’s responsibilities will include formulating strategy, directing and controlling operations, and organizing resources to accomplish the company’s long-term goal. This will help us to gain more information about cost for planning and control decisions. The information gathered will also get to our managers in a more time efficient manner resulting in each division manager being able to improve on the areas they are lacking before they reach failure. This information will also help us to always offer the customer the right product at the right price in the right place at the right time resulting in continues customer satisfaction. Hiring a new managerial accountant will help us in our fight against fraud and other dilemmas by implementing a code of ethics to help employees do right from wrong and by following the IMA’s Statement of Ethical Professional Practice she/he will be able to resolve most ethical...
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...MEMO To: CEO From: Accounting Manager Date: February 19, 2013 Re: Need for internal managerial accountant Dear Chief Executive Officer, This is a memo that will state the reasons why and benefits of hiring another managerial accountant. As we all know, the significance of a trustworthy accounting department is essential in any business. Accounting is specifically the most important department of a business for the simple fact that it deals with the company’s money statuses. This includes where a business can and can’t go financially and what it has and has not accomplished in terms of financial objectives. It is essential that a business have a strong internal accounting system because it can mean monetary success or failure. An internal accounting system includes the maintenance of the company’s finances in terms of short as well as long-term goals, strategy formulation for revenue, operational direction and control of the company’s finances, and the organization of resources and assets aligned with the desired budget within the company. All of these duties will be separated and given specifically to the new internal accounting manager. It is desired that a position be made specifically for these duties because of the importance in the company’s finances. One can not get too overwhelmed with other aspects and/or factors within the company to make mistakes or over or under budget the company. There should be a main focus so there are no unanalyzed risks involved. (Wild and...
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...Slide 5.1 Chapter 5 Managing the organisation: Managerial function, tasks, processes and competences Watson, Organising and Managing Work, 2nd edition © Pearson Education Limited 2006 Slide 5.2 Moving beyond S-C orthodoxy: OM as a Relational Process • Remember in Chapter 1, we discussed that in OM, the center of concerns is ‘management of work”, NOT ‘management of people’ or ‘management of systems’ • The notion of S-C view in managerial work is control, organising, command and managers work towards organisational goals instead of the manager’s own interest. Watson, Organising and Managing Work, 2nd edition © Pearson Education Limited 2006 Slide 5.3 Table 5.1 A systems-control framing of managerial work Watson, Organising and Managing Work, 2nd edition © Pearson Education Limited 2006 Slide 5.4 Process-Relational View • A sets of work arrangements involving relationships, understandings and process which involve human cooperation and the use of technologies to achieve certain tasks. • Nevertheless the relations and patterns of cooperation do not come naturally, it needs to be shaped or ‘managed’ Watson, Organising and Managing Work, 2nd edition © Pearson Education Limited 2006 Slide 5.5 Process-Relational View • Shaping and reshaping, negotiating and renegotiating, mediating, persuading, exchanging and trading will continually have to occur if the organisation is going to complete the tasks and to continue into the...
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...organization……………………………………………………………………………… 3 Job Description of a manager in an organization......................................................................4 Organizational Structure...........................................................................................................6 Internal and external interactions of Managers.........................................................................8 Recommendation......................................................................................................................9 Conclusion...............................................................................................................................10 References...............................................................................................................................10 Introduction Organizations can be considered as a system which consists of a numerous number of people who coordinate and work together to achieve the common goal. Organizational behavior is the set of actions performed by the individuals or the attitudes of the individuals in a particular organization. For a manager it is very essential to study and understand the organizational behavior as it will assist him to identify and correct problems, establish necessary changes etc. Management or managers plays a vital role in organizational behavior and in achieving its goals (R.L, M, and N, 2010). The role of managers is considered as the key factor in the success of the...
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...Managing Organizations and Leading People Pacing Guide for C200 Western Governors University Pacing Guide The following chart outlines all of the activities – learning resource reading, online material and quizzes, MindTap activities etc. – required for this course of study. It is highly recommended you complete all of the activities listed here to become competent in the objectives and to successfully complete the performance assessment task and objective assessment for this course of study. You may use this outline as a quick checklist as you work through the course and complete each activity. If you engage in all of the learning activities to develop your competence, this course of study may take up to six weeks to complete. Depending on your educational background, work experience, and the time that you are able to dedicate to your studies, you may be able to accelerate your progress. If you wish to do so, please consult with your course mentor. Week 1 Activity Read the following chapter in Management Learning Resource or Site Chapter 1 (“Innovative Management for a Changing World”) Complete the chapter review discussion questions and activities Watch the OTJ Video (“Camp BowWow”) Camp BowWow Complete the OTJ Video Assessment Camp BowWow Assessment Complete Interactive Quiz 1 Interactive Quiz 1 Complete the Aplia Assignment-Innovative Management for a Changing World Aplia Assignment Read supplemental articles ...
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...Managerial Images xxxxxxxxxxxxxxx HR587 – Managing Organizational Change September 15, 2011 Professor: xxxxxxxxxxxxx Managerial Images Table of Contents Title page………………………………………………………………………………………….1 Table of Contents………………………………………………………………………………….2 Executive Summary……………………………………………………………………………….3 Manager as Director…………………………………………………………………………….4-5 Manager as Navigator…………………………………………………………………………...5-6 Manager as Coach………………………………………………………………………………6-7 Conclusion………………………………………………………………………………………...7 References…………………………………………………………………………………………8 Executive Summary Managerial styles vary from company to company and can influence the morale of the employees as well as its customers. It is important to apply the right combination in order to enhance success for a particular company by not only attracting more customers but by maintaining a workable environment for its employees. We have two different images that can form the foundation of a managerial style. These images are management as control and the other is management as shaping. Under the umbrella of managing as control and shaping lie the outcomes that lead to the six different images of managerial change. Three of the most important changes that will be discussed are manager as director, manager as navigator, and manager as coach. These styles are most important because it helps to build, shape, and mold an employee into the type of employee that can potentially have a positive future...
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...businesses become more complex and global the need for managers capable of handling the challenges for such changes becomes more imperative for the organizations. The constant presence of organizational changes, technology changing almost daily, and the extreme competition between organizations is now more intense than ever before (Lawler III, 2007). These challenges demand managers capable of embracing diversity by maximizing the potential of the employees to obtain a competitive edge, attract the best candidates, and to promote innovation within the organization (Lawler III, 2007). These tasks can only be achieved by fostering a worldly view of management rather than a global one (Gosling & Minztberg, 2003). A worldly view of management allows managers to be accountable not only locally but also worldly (Gosling & Minztberg, 2003). It becomes then the responsibility of the manager to manage all sort of diverse groups of individuals at often remote locations. It must also be understood that managing diversity and with worldly mind-set not only means managing ethnically diverse groups, it also extends to age, gender, origin, and work specialization (Cox, 2005). To do so management must be conscious of the different characteristics of the individuals integrating the group, their interactions, the business processes, the culture of the organization, and how these dictate managing these diverse groups (Cox, 2005). To become worldly managers must involve and surround themselves with diverse...
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