Premium Essay

Managing Across Culture”: How a Manager Should Manage a Team of Staff from Different Cultural Backgrounds

In:

Submitted By 32567
Words 8714
Pages 35
THE INTERCULTURAL DEVELOPMENT RESEARCH INSTITUTE www.idrinstitute.org U.S.A: 6203 NE Rosebay Drive. Hillsboro, Oregon 97124 +1 503-268-1025 Italy: Via Francesco Arese 16, 20159 Milano +39 02 6680 0486

idri@idrinstitute.org

INTERCULTURAL COMPETENCE FOR GLOBAL LEADERSHIP1 Milton J. Bennett, Ph.D.
1

This reading is an edited compilation of two articles by Milton J. Bennett: “Developing Intercultural Competence for Global Managers” in Reineke, Rolf-Dieter (Editor) (June, 2001) Interkulturelles Managment. Wiesbaden: Gabler Verlag, ISBN: 3409-11794-6 and “An Intercultural Mindset and Skillset for Global Leadership” from Conference Proceedings of Leadership Without
Borders: Developing Global Leaders. Adelphi, MD: National leadership Institute and the Center for Creative Leadership, University of Maryland University College, 2001.

Over the last twenty-five years, the field of intercultural relations has developed some sophisticated methods for developing intercultural competence. Gone are the days when the only approach to an assignment abroad was “sink or swim.” And fast disappearing are the organizations who still say “the way we do it here is the way we do it everywhere.” It is now possible to prepare global managers and leaders to learn how to learn in new cross-cultural situations, thus speeding up their adaptability and improving their productivity. For experienced hands, the new methods allow them to share their own experience more effectively with the next generation of leaders. New approaches can also add intercultural competence to the curriculum of a learning organization. Truly global organizations have moved beyond “think globally, act locally.” They have acquired the ability to continually learn from the global environment and to support the virtual third cultures necessary for effective multicultural communication. One of the things we have

Similar Documents

Premium Essay

Managing Across Culture”: How a Manager Should Manage a Team of Staff from Different Cultural Backgrounds

...Adaeze Nwaorgu REG. NO: 1223551 “Managing across culture”: how a manager should manage a team of staff from different cultural backgrounds INTRODUCTION An over view of the international market has proven that cultural integration in the work place is becoming in today’s global economy, working with people from different cultures is becoming a standard. It brings various productivity and improved performance but great challenges, misunderstandings and conflicts might be introduced in an organization if not properly managed. The key to successful business lies in the managers’ ability to motivate their staff and to achieve this, an understanding of what drives their staff is necessary. Reactions and interpretations of managers’ actions and decisions by staff could be astonishing especially when people from very different cultures work together. Hence the need for organisations to train their managers to become inter-culturally competent in order to ensure their staff continues to be motivated and productive has become pertinent. The main issues to be discussed in this report are: * How culture influences working styles * Different management styles * The importance of training managers to become inter-culturally competent HOW CULTURE INFLUENCES WORKING STYLES According to Hofsted (1980; cited in Alessandra Vecchi &Louis Brennan, 2009, p.11), managers’ approach to quality and the need for change is greatly associated with cultural factors which he grouped into...

Words: 1817 - Pages: 8

Premium Essay

Managing Cross-Cultural Staff."

...Managing cross-cultural staff." ABSTRACT Cross-cultural communication in business is a feature of study that looks at how people from dissimilar backgrounds converse, in comparable and different ways among themselves, and how they handle to communicate crosswise with cultures. In this investigation we will try to find which are the problems and what ways can we find in order to manage better employees from around the world. The plan of the essay is to expand a better understanding of the key points that control cross-cultural communication and international staff managing . 1. INTRODUCTION Anthropology includes all aspects of human behaviors and ideas. Anthropologists study diverse cultures to be more compliant and accommodating, more appreciative and to improve our own culture. Culture influences the business setting and management practices of a country and helps appreciate the differences between countries, it is difficult to determine and shows significant dissimilarity inside a country .A cultural approach does not accommodate transform and tends towards stereotypes. Besides every country has its own position of competitive improvement in its politico-economic ,industrial relations ,training and other requirements for firms and workers in their dealings with the state and culture. The resultant 'varieties of capitalism in different countries mediate the influences of global economy and multinational practices (Armit and Shoemaker ,1993).There is a challenge...

Words: 2375 - Pages: 10

Premium Essay

Managing Across Cultures

...report on Managing across Cultures By Kifaa Submitted To Kaddafi Bin Sultan TABLE OF CONTENTS EXECUTIVE SUMMARY - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3rd INTRODUCTION- - - - - - - - - - - - - - - - - - - - - - -- - - - - - -- - - - - - - - - - - - - 3rd INFUENCE OF CULTURE ON WORKING STYLES - - - - - - - - - - - - - - - - - 4th IMPORTANCE OF TRANING TO MANAGERS- - - - - - - - - - - - - - - - - - - - - 4th DIFFERENT MANAGEMENT STYLES - - - - - - - - - - - - - - - - - - - - - - - - - - -5th i. Collaborative - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6th ii. Compromising - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6th iii. Accommodating - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6th RECOMMANDAION - - - - - - - - - - - - -- -- - - - -- - - - - - - - - - - - - - - - - - - - -6th CONCLUSION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -7th REFRENCES- - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - 8th Executive Summary The Purpose of this report is to make a study on “Managing across Cultures”, and problems faced by the managers working with different cultural employees. This report will also discuss about some methods that could be use by the managers to accomplish cultural diversified staff. Cross Cultural simply implies...

Words: 1866 - Pages: 8

Premium Essay

Ellen Moore

...global companies that operate across geographical borders and require high levels of cross-national interdependence and cross-border flow of products, technology, capital and people. Businesses are expanding internationally through alliances and joint ventures, as well as mergers and acquisitions. This driving force has resulted in a growing number of people seeking international careers outside of their home countries. Ellen Moore, an experienced systems consultant who worked for Systems Consulting Group (SCG), a unit of Western Systems Inc. (WSI), was sent to Korea to manage a project involving a team of North American and Korean consultants. WSI newly entered the Korean market in 1990 through forming a joint venture (JVI) with Korean Conglomerate Inc. (KCI). Ellen was selected based on her strong background in project management, her creativity and technical abilities. She also had successful international experience working in Bahrain before, which may be helpful to her journey working in Korea, a new different foreign country. Ellen Moore- the international manager For Ellen, an expatriate manager who has limited knowledge of Korea and did not obtain any training from SCG prior to her arrival in Korea, living in Korea produced constant and unexpected challenges to the ways of perceiving, acting and valuing things, making it difficult for her to correctly process and act on information. However, Ellen made a lot effort to overcome the cultural barriers and to establish trust...

Words: 3114 - Pages: 13

Premium Essay

Managing Cross-Cultural Teams

...Management of Cross Cultural Teams- Problems and Effective Management of Cross- Cultural Teams VAIBHAV MISRA Management Consultant and Ex- Lecturer Bora Institute of Management Sciences Lucknow INDIA vaibhav.misra@aol.in ABSTRACT As the world economy is globalized the companies are expanding their businesses in international markets for business profitability. The teams are recruited by these companies in the international market for the business tasks to be performed. These teams belong to different cultural background and have different values. The author will discuss about the problems faced by these cross- cultural teams. The author had also focused on the strategies to cope up with these problems of cross- cultural teams. The author will act as researcher and will use exploratory research design, i.e. the study will be based on secondary data taken from magazines, journals, internet and reports. These tools will help author to conclude the objectives of the study. The author found that there are problems among the cross-cultural teams regarding their cultural background. The different ways are also suggested to cope up with the problems faced by crosscultural teams. The author had also focused on how to create effective management of multicultural teams. RESEARCH VALUE The research may be valuable for the companies who are looking for expanding the business and also for those companies who are facing the cross- cultural team issue. workplace leads to heightened tensions...

Words: 2614 - Pages: 11

Premium Essay

How Do You Decide Which Online Material on a Subject to Use in a University Assignment?

...How do you decide which online material on a subject to use in a University assignment? Let us suppose that your chosen subject is “managing across cultures” First you have to be sure that you understand what this means so that you can define your study and select the right materials. We will cover how you would do this another day! Let us agree that you have decided it is about how a manager should manage a team of staff from different cultural backgrounds. We will not concern ourselves today where exactly you search and find your information. It could be books, newspapers, journals, reports, blogs, Google etc. etc. Again we will cover this another day! You have searched various places and come up with a variety of material. Here are 6 examples for you to compare and contrast. 1. Cross-cultural communication http://en.wikipedia.org/wiki/Cross-cultural_communication 2. Quality management : a cross-cultural perspective http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=4E6779B84E7B9FB1689E81123174751F?contentType=Article&contentId=1786448 3. Cross-cultural training: Learning to make the most of increasing internationalisation http://www.ft.com/cms/s/2/300d8cea-c1f4-11d9-866a-00000e2511c8.html 4. Managing cross-cultural differences http://www.1000ventures.com/ten3_operations/customized/cross-cultural_differences_china-us.html 5. Anthropologists in cross-cultural management (Culture Matters) http://culturematters.wordpress.com/2009/02/28/anthropologists-in-cross-cultural-management/ ...

Words: 338 - Pages: 2

Premium Essay

Assignment

...How Do You Decide Which Online Material On A Subject To Use In A University Assignment? How do you decide which online material on a subject to use in a University assignment? Let us suppose that your chosen subject is “managing across cultures” First you have to be sure that you understand what this means so that you can define your study and select the right materials. We will cover how you would do this another day! Let us agree that you have decided it is about how a manager should manage a team of staff from different cultural backgrounds. We will not concern ourselves today where exactly you search and find your information. It could be books, newspapers, journals, reports, blogs, Google etc. etc. Again we will cover this another day! You have searched various places and come up with a variety of material. Here are 6 examples for you to compare and contrast. 1. Cross-cultural communication http://en.wikipedia.org/wiki/Cross-cultural_communication 2. Quality management : a cross-cultural perspective http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=4E6779B84E7B9FB1689E81123174751F?contentType=Article&contentId=1786448 3. Cross-cultural training: Learning to make the most of increasing internationalisation http://www.ft.com/cms/s/2/300d8cea-c1f4-11d9-866a-00000e2511c8.html 4. Managing cross-cultural differences http://www.1000ventures.com/ten3_operations/customized/cross-cultural_differences_china-us.html 5. Anthropologists...

Words: 354 - Pages: 2

Premium Essay

Cultural Issues in Virtual Global Project

...companies tend to choose global virtual team with members of different cultural backgrounds because leaders gradually promote their company to the world. Global projects with using virtual teams are primarily linked through computer and telecommunications technologies across national boundaries. Globalization of the construction industry has brought unique challenges such as coordination among project participants from different countries, and individual’s preferences in decision make and communication. As economic borders between countries come down, cultural barriers will most likely go up and pose new challenges and opportunities for business. Solving the cultural issues has been found to be of crucial importance for the success of virtual teams. This research attempts to characterize cultural differences along the dimension of cultural values and cultural practices Keywords: Virtual global project; Cultural diversity; Project management.   Introduction Traditionally, a team-based project requires all team members physically present in a specific location for a period of time. But virtual global project requires a virtual team that members can engage in and deliver projects with limited or no direct physical interaction with other members. It allows multinational enterprises to draw on the widest talent pool available among their global employee base. Team members typically don't need to meet face-to-face, they can use several different virtual meeting applications to conduct...

Words: 3046 - Pages: 13

Premium Essay

Workforce Diversity

...ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more. Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For a wide assortment of employees to function effectively as an organization, human resource professionals need to deal effectively with issues such as communication, adaptability and change. Diversity will increase significantly in the coming years. Successful organizations recognize the need for immediate action and are ready and willing to spend resources on managing diversity in the workplace now. Benefits of Workplace Diversity An organization’s success and competitiveness depends upon its ability to embrace diversity and realize the benefits. When organizations actively assess their handling of workplace diversity issues, develop and implement diversity plans, multiple benefits are reported such as: Increased adaptability Organizations employing a diverse workforce can supply a greater variety of solutions to problems in service, sourcing, and allocation of resources. Employees from diverse backgrounds bring individual talents and experiences in suggesting ideas that are flexible in adapting to fluctuating markets and customer demands. Broader service range A diverse collection of skills and experiences (e.g. languages, cultural understanding) allows a company to provide service to customers on a global basis. Variety...

Words: 4512 - Pages: 19

Premium Essay

Modern Management & Cultural Intelligence

...Management & Cultural Intelligence Today is the global village prospering with globalisation. During this interactive communication age, it is critical for administrative managers to understand and accept a diversity of cultures and traditions for all the stake holders of different areas: staff, consumers, partners, rivals and local administration authority, as modern management concept. Utilizing cultural intelligence delicately can assist exploring endless resources, hidden in the social communication of the sophisticated nature of business. As every individual is inherited with different education, experiences and culture, accompanied by advantages and divergence, it is only necessary to properly manage them. Leaders should prompt to achieve the target goal by means of global cultures based on modern management capacity as well as religion, social customs: innovative management models based on integration of diverse culture: and adjusting existing practising principles with varied culture. Even though the development of all these approaches are some of the characteristics of each manager reflecting mutual understanding, inspiration and innovation, most of them heavily rely on the cultural quotient. In brief, beliefs, values, perceptions, expectations, attitudes and assumptions derived from IQ and EQ are on the other hand, getting along with Cultural Intelligence occurred in his or her social environment of regional, national, economic and livelihood. In general, culture is mainly...

Words: 1465 - Pages: 6

Premium Essay

Reflections on Cultural Aspects of International Business

...five weeks of the Cultural aspects of international business course have been a truly enriching life experience for me. I must admit that I was a little skeptical about the value proposition of the course as I thought this was going to be one of those purely theoretical pro-diversity lectures with no potential for practical application. However, the fact that Professor Lane co-authored the textbook intrigued me so much (I have never had a Professor who actually wrote the textbook for the course) that I decided to give it a chance and sign-up for the course. The Cultural aspects of international business course has helped me to discover new perspectives and taught me to look at things through multiple sets of eyes which I find to be an extremely effective tool while working in different cultural environments and with people from other cultures. As I value all topics covered in this course, this paper will mainly focus on select topics and theories and their practical application at my workplace. Specifically, I will discuss how learnings about Cultural dimensions and stereotyping, the MBI model, the Organizational alignment model and Global virtual teams have re-shaped my perspective and attitude towards cultural aspects of international business and what benefits my newly acquired knowledge will bring to my team and company. Company, team and personal cultural characteristics As it was previously mentioned, this paper will discuss how the Cultural aspects of international...

Words: 3276 - Pages: 14

Premium Essay

Riordan Benchmarking

...University of Phoenix MMPBL 560 Managing in a Cross-Cultural Environment November 9, 2009 Managing across cultures is no easy task for any organization regardless of its economies of scale or long standing reputation in the market; the challenges are many, including coping with the flux of change, managing diverse groups of employees, communicating, and negotiating agreements with host countries. This paper illustrates how Johnson and Johnson, Allstate, Starbucks, Bank of America, Coca-Cola, Shell, Whataburger, and Sony USA address their cultural diversity. Thus, the authors of this paper analyze, evaluate, and assess the various successful best practices of these organizations to help Riordan Manufacturing’s situation. Riordan Manufacturing’s decision to open a new production facility in China has created some challenges involving the scarcity of Chinese skilled employees. Whereas leadership attempts alternative solutions to synergize the company’s strategies to address the situation, Riordan recognizes that the integration of a diverse workforce has the potential to alter the company’s performance (University of Phoenix, 2009). Accordingly, in analyzing cultural synergy strategies to help mitigate undesirable outcomes takes extra consideration, yet it is a necessary task (Hodgetts, Luthans, Doh, 2005). When reviewing Johnson and Johnson, it is evident that the company struggled with managing diversity and cultural differences. However, Johnson and Johnson...

Words: 4635 - Pages: 19

Premium Essay

Managing Culture Diversity in Hopitality

...Papers/Capstones 12-2008 Managing cultural diversity in hospitality industry Yi Gong University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Hospitality Administration and Management Commons Repository Citation Gong, Yi, "Managing cultural diversity in hospitality industry" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 480. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact digitalscholarship@unlv.nevada.edu. 1 MANAGING CULTURAL DIVERSITY IN HOSPITALITY INDUSTRY by Yi Gong Bachelor of Science China Chongqing University 1998 A professional paper submitted in partial fulfillment of the requirements for the Master of Science in Hotel Administration William F. Harrah College of Hotel Administration Graduate College University of Nevada, Las Vegas December 2008 2 ABSTRACT Managing Cultural Diversity in Hospitality Industry By Yi Gong Gail Sammons, Committee Chair Professor of Hotel Management University of Nevada, Las Vegas Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality...

Words: 14706 - Pages: 59

Premium Essay

Multicultural Workforce

...How a Multicultural Workforce Might Affect Teamwork and Communications in Large Companies Bethany Ward, Nicole Ortiz, Brandi Cook Learning Team B University of Phoenix COMM/215 Linda Lawliss February 5, 2007 Large companies find a multicultural workforce essential because they have to do business effectively with many diverse cultures in order to be successful. Unique skills and/or lower costs become more accessible to companies when they broaden their work forces. However, in working with different cultures and backgrounds, many companies face difficulties and challenges they must overcome. Managing a diverse workforce is an important task for today’s corporations. The idea of a diverse workforce is not a new concept. “According to The History Channel, in the 1850’s, Chinese and Irish laborers were brought over to lay the tracks for the transcontinental railroad, which raised anger of those who had arrived a hundred years earlier”. (Cartby, 2006). No matter how angry people may get over diversity and new workers coming to America in search of a better life, it’s not going to go away. Ethnic backgrounds are just one dynamic of a diverse workforce. According to the Workforce 2000 study funded by the U.S. Department of Labor: “Immigrants, women and people of color accounted for 85 percent of the net growth in the labor force throughout the 1990’s”. (Cartby, 2006). This study proves the workforce of the future is going to become even more diverse...

Words: 1943 - Pages: 8

Premium Essay

112312

...Chapter 7 Cultural Diversity in Cross-Border Alliances Susan E . Jackson Randall S . Schuler Introduction Increasingly, firms are using cross-border alliances to strengthen and maintain their position in the market place . Although often seen as a relatively fast and efficient way to expand into new markets and incorporate new technologies, the success of cross-border alliances is by no means assured . To the contrary, such alliances often fall short of their stated goals and objectives . While some failures can be explained by financial and market factors, the failure of others can be traced to neglected human resource issues and activities associated with managing the cultural diversity present in these organizations . This chapter describes the special challenges that cultural diversity creates for effectively managing human resources within cross-border alliances . Drawing upon the extensive literature regarding the management of domestic alliances and domestic diversity, we offer suggestions for how human resource management practices might be used to improve the success of cross-border alliances . Regardless of industry, it appears that it has become all but impossible in our global environment for firms to successfully compete without growing and expanding through deals that result in cross-border alliances (CBAs) (Lucenko, 2000) . In some industries, e .g., insurance, cross-border alliances provide a means for moving into new markets . In other...

Words: 13871 - Pages: 56