Discuss an accomplishment, event, or realization that sparked a period of personal growth and a new understanding of yourself or others.

Thank you
How do you serve 120,000 people in one year; all from different countries, cities, and backgrounds? How do you greet them when English is met with a confused stare? How do you teach a 35-year-old what a dime is? When I first walked through the old, archaic doors of the historic Ohio State Reformatory for my first day as a docent, these were not the questions I was expecting to answer.
“Hello, welcome to the Ohio State Reformatory.”
“Vad? Ne? Qué? What?”
Tour season has an average of 300 guests a day, and a black polo with a beckoning STAFF printed across the back always means help. Three hours into my shift I met a group of four men who looked very confused. I greeted them, asked what they needed, and was promptly met with a rapid string of Japanese. The realization quickly fell on both parties of our lack of understanding. Pulling out a map, I began pointing to different areas of the building. When I got to the area we were …show more content…
A woman came up to me holding a magnet and greeted me with a very thick Swedish accent. She asked me how exactly we used coins in America, and I explained to her they all related to the dollar. She held up a small, silver dime and called it a “small quarter”. We sat at the counter organizing coins into piles equivalent of one dollar (including 235 pennies) until she began to understand what each was worth. Four quarters were a dollar, one hundred pennies were the same, and you needed ten small quarters-no, wait, dimes-to make four regular quarters. Grinning in triumph, she pushed the four-dollar magnet across the counter along with four quarters, two hundred pennies, and ten dimes. I wished her safe travels and the best of luck with her coins, to which she replied, “Tack så mycket.” Thank you very