...to better meet the needs of current customers. Further than that is the analysis of how to reach out to new customers, markets, and increase the demand for their products. As the online marketplace expands and more and more consumers look to the virtual marketplace for products, services, and payment options, the opportunity to maximize exposure and business potential expands. Many businesses have an endless opportunity to expand to new markets, adapt the products they produce to expand market share, and modify their marketing plan to reach additional geographical customer niches. In a more defined area of the marketplace, businesses that provide a service to a specific geographical area have different challenges and perceived 2 payoffs to use the online market place to effectively expand the business. An electrical utility, for example, is not able to expand its customer base merely by increasing viability by expanding online to communicate to potential new customers the competitive pricing, reliable service, and products available to those who receive service from their utility. It is increasingly vital for businesses with similar fixed markets to maximize exposure, increase consumer satisfaction, and streamline business processes for meeting and expanding the services provided using online business expansion techniques. Utilities share a unique section of both urban and rural consumer spending. Contributing factors to the seemingly fixed market share include cultural...
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...| [CATALOG MANAGEMENT PROPOSAL FOR BOYONIKA(handloom industry)-ODISHA] | The Objective of the Project is to design the Boyonika’s Catalogue Management Application which will display the dynamic pages of different textile & handloom products. The application will contain module like Online Information of different products, Employee Directory & address and skills of weavers | TABLE OF CONTENTS * ABOUT THE HANDLOOM INDUSTRY * BOYONIKA * PROPOSAL DETAILS FOR CATALOG MANAGEMENT OF BOYONIKA * Objective of the project * PHASE 1 * BOYANIKA Application * CATALOG MANAGEMENT * OVERVIEW OF THE PROPOSED SYSTEM * FEATURES OF THE APPLICATION * SYSTEM REQUIREMENTS * SYSTEM DESCRIPTIONS * PROCESS FLOW * ARCHIVING OLD DATA * COST ESTIMATION(approximate data) * TIMEFRAME * PHASE -2 * HARDWARE * PAYMENT GATEWAY PROCESS FLOW * PHASE -3 * CONNECTIVITY * SYSTEM REQUIREMENTS * BENEFITS FROM THE PROJECT * CONCLUSION * REFERENCES ABOUT THE HANDLOOM INDUSTRY The Handloom division assumes an exceptionally significant part in the nation's economy. Actually, that is not all; it is likewise the second biggest industry in India with paramount sections, for example autonomous power weavers, material factories, handlooms and pieces of clothing .Handlooms have been known to India right from the historic ages. The use of fabrics, techniques created to make designer art pieces and expressing...
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...October 21, 2013 Submitted to The Banking SECTOR SUFFERS FROM DISCIPLINE DEFICIT The Banking SECTOR SUFFERS FROM DISCIPLINE DEFICIT Barrister Arife Billah LAW-200 Sec-1 Submitted by Antu Biswas 102 0044 030 Introduction The banking system of Bangladesh at independence consisted of two branch offices of the former State Bank of Pakistan and seventeen large commercial banks, two of which were controlled by Bangladeshi interests and three by foreigners other than West Pakistanis with fourteen smaller commercial banks. The newly independent government immediately designated the Dhaka branch of the State Bank of Pakistan as the central bank and renamed it the Bangladesh Bank. The Bangladesh government initially nationalized the entire domestic banking system and proceeded to reorganize and rename the various banks. Foreign-owned banks were permitted to continue doing business in Bangladesh. The insurance business was also nationalized and became a source of potential investment funds. Cooperative credit systems and postal savings offices handled service to small individual and rural accounts. The new banking system succeeded in establishing reasonably efficient procedures for managing credit and foreign exchange. Now, banks in Bangladesh are primarily of two types: Scheduled Banks: The banks which get license to operate under Bank Company Act, 1991 (Amended in 2003) are termed as Scheduled Banks. Non-Scheduled Banks: The banks which are established...
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...BUSINESS LEBEL STRATEGY AND THEIR IMPACT ON ONLINE BANKING IN BANGLADESH Submitted to Dr.Durgadas Bhattacharjee Submitted by Ahamed Shahriar Hasan ID#112103064,Sec:A MBA Program, Spring- 2013 MGT 607: Strategic Management Table of Content Topic Page 1. Historical Background 03 2. Service render by online bank 03 3. Digitization policy of Government and the progrees of online bank 04 4.Business level strategy persue and their success status 07 5.Trend on online banking 09 6.SWAT analysis 10 7.Possible measures to online banking 11 8.Conclusion 12 1.Historical background of online banking: The term Internet Banking or E-Banking Internet both are used as supplement. E-Banking is the one of the major part of E-Financing. E-Banking is web-based...
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...ABSTRACT This report deals with “internet banking” Its scope, advantages and background ACKNOWLEDGEMENT First of all we owe dear Almighty Allah who gave us strength, knowledge and tenacity to undertake and successfully complete the report. For help in preparation of this report we also extend our gratitude to, Sir Khalid Jamil Ansari who was very cooperative, benevolent and relent throughout. In the absence of his guide lines which were very help full without it we won’t be able to prepare such a report which now is shaped as an ostensible report. Initially this report writing assignment was appeared as an arduous hindrance but the confidence he showed and the way he motivate us develop perk in us and we are finally able to complete this initially abstruse looking assignment. 1. INTRODUCTION Web Banking or Internet Banking is a term used to describe banking transactions that are performed via a secured Internet application. Web Banking transactions include such things as paying bills, transferring funds, viewing account statements and paying down loans and mortgages. Although Web Banking has been popular among young Internet-savvy people for many years, its popularity is expected to grow rapidly as Internet usage grows internationally and people discover the many advantages that it provides. Web-Banking.org provides an overview of Internet Banking. It discusses conventional and virtual banks, e-banking services, Internet security and the cost/benefit considerations...
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...formal electronic communications from students be sent from their official Ryerson e-mail account accessed via https://mail.ryerson.ca/ Students are required to activate and maintain a Ryerson Matrix e-mail account. Faculty will not respond to student inquiries from any other e-mail address. See Policy #157: Establishment of Student Email Accounts for Official University Communication www.ryerson.ca/senate/policies/ for more detail. EMAIL SUBJECT LINE FORMAT FOR BUS100: Always end your email with your name and student number. Without using any commas, colons or dashes, please fill in the email subject line as follows: BUS100 Section Number Your Full Name a 2 or 3 word descriptor e.g. Subject: BUS100 Section 011 Joe Smith Math tutorial question Subject: BUS100 Section 301 Jane Smith Get Connected question Your section number is on RAMSS or on your timetable. If you do not address your email subject line in this way, the response to your email might be delayed due to tracking difficulties. KEY CONTACTS: Your facilitator is your first point of contact for most BUS100 and school related questions, however the following contacts may prove to be useful for special inquiries. For Math Proficiency inquiries: Contact Jack Koenka at jack.koenka@ryerson.ca For Ted Rogers School of Business Management (TRSBM) general information: Visit the 7th floor information counter in TRS1-004 or email asktrsbm@ryerson.ca For the School of...
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... EXECUTIVE SUMMARY Relationship banking may be defined as the provision of financial services by a financial intermediary on the basis of long-term investment in obtaining firm or customer specific information through multiple interactions with diverse financial services (Boot, 2000). E- Enabled Relationship banking system refers to use of Information Technology and especially the internet. Customers could get connected by a network service provider directly to a host computer system of a bank such that customer service requests can be processed automatically without need for intervention by customer service representatives. Most of these systems are capable of distinguishing between those customer service requests which are capable of automated fulfillment and those requests which require handling by a customer service representative. Marketing is different from selling mainly in terms of orientation. In selling the efforts are product centred where as customer centric is the key to marketing. Marketing starts with target market and earns through customer satisfaction. Bank credit is a service product and not a physical product like soap. The service product is difficult to market because it is intangible, perishable (ends with single transaction), its heterogeneity makes each service transaction unique. The service is inseparable from the delivery agent. The ownership of the product cannot be transferred to another person. For example:...
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...Shende 057 Shambhavi Singh 078 | Introduction In recent time, we has witnessed that the World Economy is passing through some intricate circumstances as bankruptcy of banking & financial institutions, debt crisis in major economies of the world and euro zone crisis. The scenario has become very uncertain causing recession in major economies like US and Europe. This poses some serious questions about the survival, growth and maintaining the sustainable development. However, amidst all this turmoil India’s Banking Industry has been amongst the few to maintain resilience. The tempo of development for the Indian banking industry has been remarkable over the past decade. It is evident from the higher pace of credit expansion, expanding profitability and productivity similar to banks in developed markets, lower incidence of non- performing assets and focus on financial inclusion have contributed to making Indian banking vibrant and strong. Indian banks have begun to revise their growth approach and re-evaluate the prospects on hand to keep the economy rolling. 1. HISTORICAL BACKGROUND Bank of Hindustan was set up in 1870; it was the earliest Indian Bank. Later, three presidency banks under Presidency Bank's act 1876 i.e. Bank of Calcutta, Bank of Bombay and Bank of Madras were set up, which laid foundation for modern banking in India. In 1921, all presidency banks were amalgamated to form the Imperial Bank of India. Imperial bank...
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...E-banking in Bangladesh: An exploratory study on how the banks are adopting with e-banking E-banking in Bangladesh: An exploratory study on how the banks are adopting with e-banking Prepared for: Mr. Shubhankar Shil Assistant Professor School of Business Administration University of Liberal Arts Bangladesh Course Teacher Insurance and Leasing Prepared by: Muntasir Rashid Khan Student ID. 1268 BBA Program (1st Batch) Department of Finance & Banking JahangirnagarUniversity Savar, Dhaka-1342 March 08, 2012 Letter of Transmittal March 08, 2012 Mr. Shubhankar Shil Assistant Professor School of Business Administration University of Liberal Arts Bangladesh Subject: Submission of Term Paper Dear Sir: I have great pleasure to submit my required term paper on E-banking in Bangladesh: An exploratory study on how the banks are adopting with e-banking. I have provided my best effort to conduct this report. Now I am presenting my report for kind assessment and hope that it will fulfill your satisfaction. Any kind of suggestion or recommendation from your side will be highly appreciated. Thank you. Sincerely yours, |..................... | | | |Muntasir Rashid Khan | |Student ID. 1268 | BBA Program (1st Batch) Department of...
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...deals with managing customer interactions over the web. The present paper attempts to analyze the concept of e-CRM in Indian banks from its various dimensions covering specifically its need, process, present status and future prospects. Introduction The advancement in information and communication technology has made the new millennium, emillennium. The dividing line between banks and non-banking financial institutions, like insurance and mutual funds, is getting blurred. Competition from players in the market has resulted into products and services traditionally offered by banks and financial institutions, are now being offered by non-banking organizations more efficiently and effectively. In India the monopoly of banks over payment systems would be broken very soon after the launching of satellite based money order services by the P & T department. Now banking activities are not confined to borrowing (collection of savings) and lending (disbursement of loans), but provides a plethora of services keeping in...
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...CHAPTER-01 INTRODUCTIONARY ASPECTS. 1.1 Introduction Online banking is growing popular day by day in Bangladesh. A number of private as well as local banks are going online now considering the demand and necessity of fast banking. Online banking not only provides banking facility round the clock but also helps a country to get attached to the international economy as well as business. People throughout the world are now getting engaged with more activity and business and hence need the fast and anytime access to his/her bank account. Online banking also facilitates buying and selling various products which varies country to country. In Bangladesh many banks have launched Online banking. Amongst those HSBC, City Bank, BRAC Bank, Bank Asia, Jamuna Bank, Janata Bank, Southeast Bank, AB Bank, First Security Bank, Mercantile Bank, Premier Bank etc are in action already. Some are known as online banking, some are Online banking, providing various facilities. Like City Bank has the facility of account check and statement print including query about cheque book information. Bank Asia has almost same facilities but with addition they have internal fund transfer facility along with bill payment and mobile phone recharge which are, in fact quite handy. Mercantile bank has a schedule for online banking. It is Sunday to Thursday, 9am-3pm. They have the facility of money transaction, deposit and withdrawal though they charge a particular amount...
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...MKT4031 Marketing Research Processes Module Tutor: Dr. Cody Paris Submission Title: Marketing Research Proposal on Cold-calling Submission Date: 1st Feb 2016 Name (s) MISIS Khizar Khattak M00557203 Michelle D’sa M00557364 Muhammad Asad M00__________ Moudpe M00_________ Sarah M00___________ Word Count: 2250 Table of Contents S NO | Contents | Page No | I | Executive Summary | 3 | II | Background | 4 | III | Market Research Question (MRP) & Market Decision Problem (MDP) | 6 | IV | Research Design | 8 | V | Questionnaire Design | 11 | VI | Data Analysis | 12 | VII | Timescale | 13 | VIII | Appendix 1: Questionnaire for Survey | 14 | VII | Bibliography | 17 | I. Executive Summary The purpose of this report is to conduct a market research of Mashreq Banks relating to cold-calling of existing customers. Banks introduced cold-calling as an effective and efficient means of communication. United Araba Emirates (UAE) has banned banks from cold-calling since 2011, yet the rise of calls is rapid. The main aim of the research is to know if customers are pleased with strangers calling them, if the bank is gaining more through cold-calling and its impact on customer satisfaction. The marketing research used is divided into: * Analyzing customer’s reaction to cold-calling, * Qualitative technique using focus groups with Mashreq Bank. * Quantitative questionnaire with Mashreq Bank and customers. The above mentioned clearly...
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...2011 A COMPARATIVE EMPIRICAL ANALYSIS OF CHARACTERISTICS ASSOCIATED WITH ACCOUNTING INTERNSHIPS James H. Thompson Associate Professor of Accounting Central Washington University 2400 S. 240th Street, Des Moines, WA 98198, USA. Phone: 206-439-3800 x3839 E-mail: jht@cwu.edu Abstract Internships are a popular element used to enhance accounting education. Although previous studies have considered internships, many have addressed enhancement of subsequent academic and professional performance. The purpose of this paper is broader and examines several characteristics of accounting internships: the frequency of participation, eligibility requirements, process for securing internships, level of participation, availability and amount of academic credit, area of assignments, nature of post-internship requirements, and benefits to students. Two random samples, one in 1998 and one in 2003, of 100 accounting programs were analyzed in the study. For each program selected, the survey was mailed to accounting program administrators. Responses were collected by fax. The results of this study should be of interest to accounting students, faculty program administrators, and practitioners. Gaining real-life knowledge of accounting tasks and obtaining insight regarding career planning were the two most important benefits identified. Future research should consider the perceptions of accounting students and practitioners. Introduction Internships are a popular element of accounting education. Supervised...
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...Contents “COMPARATIVE STUDY OF CUSTOMER SATISFACTION INPUBLIC SECTOR AND PRIVATE SECTOR BANKS” 1 EXECUTIVE SUMMARY 1 INTRODUCTION 2 Customer satisfaction 2 LITERATURE REVIEW 3 MEASURING CUSTOMER SATISFACTION IN THE BANKING INDUSTRY 4 Introduction: 4 BANKING INDUSTRY : AN OVERVIEW 6 OBJECTIVE OF THE STUDY 6 Research Methodology 7 DATA ANALYSIS 7 FINDINGS 8 RECOMMENDATIONS 8 Limitation of the Study 9 Questionnaire 9 “COMPARATIVE STUDY OF CUSTOMER SATISFACTION INPUBLIC SECTOR AND PRIVATE SECTOR BANKS” EXECUTIVE SUMMARY The working of the customer's mind is a mystery which is difficult to solve andunderstanding the nuances of what customer satisfaction is, a challenging task. Thisexercise in the context of the banking industry will give us an insight into the parametersof customer satisfaction and their measurement. In the organised segment, bankingsystem occupies an important place in nation’s economy. It plays a pivotal role in theeconomic development of a country and forms the core of the money market in anadvanced country. The commercial banks in India comprise of both Public sector as wellas private sector banks. There are total 28 Public sector and 27 private sector banks arefunctioning in the country presently. Banks have to deal with many customers everydayand render various types of services to its customer.It's a well known fact that no businesscan exist without customers. Not so long ago, accessing our own money was about setting aside...
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...Report on Bangladesh Electronic Fund Transfer Network: A Study on Prospect of Payment and Settlement System in Bangladesh Prepared by Kafil Uddin Muhammad Zahid Mahmud ID: 80802062 Supervisor Professor (Dr) Khondoker Bazlul Hoque Department of International Business University of Dhaka Date of Submission: November 26, 2015 Department of International Business University of Dhaka November 26, 2015 Professor (Dr) Khondoker Bazlul Hoque Department of International Business University of Dhaka Subject: Submission of Internship Report. Dear Sir With due respect and humble submission I beg state that I want to submit my internship report consist of “Bangladesh Electronic Fund Transfer Network: A Study on Prospect of Payment and Settlement System in Bangladesh” as the study part of which you had assigned me for fulfillment of the course “Internship” of Evening MBA program. May I note here that, there will be no dearth of sincerity on my part to bring the issue under study into proper focus. However, I would like to request you to consider if any error is found in my report. Finally, I would like to request you to permit me to conduct the research on my proposed topic and submit my report on that. Thanks in advance for your kind assistance and advice in this connection. Yours obediently, Kafil Uddin Muhammad Zahid Mahmud ID. 80802062 2nd Batch, Department of International Business University of Dhaka Contact No. 01715720770 Email: kafil_uddin@yahoo.com ii | P a g e ACKNOWLEDGMENT...
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