...Content Intoduction 3 Why do customers complain? 3 Complaints are a goldmine of information 6 Why is Complaints Handling Important? 7 Intoduction A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence. If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as association of the rights of the consumers , a county government (if it has a “consumer protection” office) and etc. These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process. Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and...
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...IM1042 SCHOOL OF COMPUTER SCIENCE & INFORMATION TECHNOLOGY B.SC (BUSINESS INFORMATION SYSTEM) ASSIGNMENT TITLE: APPLIED I.S MODELLING & DESIGN MODULE ASSESSMENT: GROUP ASSIGNMENT ACADEMIC TERM AND YEAR: SEMESTER A 2014/2015 LECTURER: MR. KOON KIM PEH MODULE CODE: (CN2042) GROUP MEMBER UEL ID’S 1341533 1341524 1341525 1341546 UEL ID: 1341533 1|Page IM2042 Table of Contents Dedication ..................................................................................................................................................... 4 Acknowledgements....................................................................................................................................... 5 0.0 INTRODUCTION ....................................................................................................................................... 6 0.1 Aims of the project.................................................................................................................................. 7 0.2 Objectives of the project......................................................................................................................... 7 1.0 System Request ....................................................................................................................................... 8 1.1 Business Needs ....................................................................................................................................... 9 1.2 Business Requirements...
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...FACULTY OF BUSINESS AND HUMANITIES ONLINE CLASS REGISTRATION [OCR] – SEMESTER 1, 2016 (As at November 2016) Registration for a tutorial class via OCR is considered as confirmed registration. However, if a student fails to attend the first tutorial, the Unit Leader/Lecturer has the discretion to allocate that seat to another student. The student will then have to see the Unit Leader/Lecturer concerned to register for another tutorial. A. Online class registration is only available to students who have fulfilled the following : (i) (ii) (iii) (iv) Have completed the re-enrolment process. Have not made changes to their enrolment. Have made FULL payment before or on 19 February 2016. Have been approved full (100%) scholarship or loan recognized by the University. Students who have met the above criteria will be able to do their online registration starting 9.30am on 22 February 2016 until 26 February 2016. The software works on IE7 or Firefox only. The last date to do the OCR is on Friday, 26 February by 2.00pm. MANUAL CLASS REGISTRATION only opens on 25 February from 9.00am to 5.00pm at GP3-106. Registration will be based on a first come first serve basis. B. Students WILL NOT be able to do their tutorial class registrations via the OCR if: (i) There are time clashes in the timetable. (ii) There are any add or drop unit enrolment done; the amendments will not be captured in the OCR. (iii) There are unit problems, e.g. changes in course structure or major. Please consult the...
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... | | |Facts and figures | | | | | |Section A Overview and Content | | |1 Welcome and Introduction to the Module………6 | | |2 Administrative and Technical Support…………..6 | | |3 Timetable/Venue/Rooms………………………….6 | | |4 Student Support and Guidance…………………6...
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...Student Information Management System Requirements Specification Version 3.0 . Revision History |Date |Version |Description |Author | |29/Jan/2008 |0.0 |Started RS |Global Digital Megacorp | |31/Jan/2008 |1.0 |Proofread and completed RS. |Global Digital Megacorp | |07/Feb/2008 |1.1 |Rework |Base 5 Solutions | |03/Mar/2008 |2.0 |Made changes and updated |Global Digital Megacorp | |13/Mar/2008 |2.1 |Rework |Base 5 Solutions | |03/Apr/2008 |3.0 |Made changes and updated |Global Digital Megacorp | Table of Contents 1. Introduction 1 1.1 Purpose 1 1.2 Scope 1 1.3 Definitions, Acronyms and Abbreviations 1 1.4 References 1 1.5 Overview 1 2. Overall Description 2 2.1 Product Perspective 2 2.2 Product Functions 2 2.3 User Characteristics 3 2.4 Assumptions 3 3. System Requirements 3 3.1 Functional Requirements 3 3.1.1 Functional Requirement 1 – Register for courses...
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...Route and service adjustments have been made to improve efficiency and effectiveness throughout the Metro system through better use of resources. Click on the links below to view detailed Metro bus and rail timetables. Metro Local Service To/From Downtown Los Angeles 1-99 East/West routes in other areas 100-199 North/South routes in other areas 200-299 Metro 24-hour Owl Service 24-hour Limited stop service 300-399 Express to/from Downtown Los Angeles 400-499 Express in other areas 500-599 Shuttles & Circulators (Provides Local service within one or two adjacent neighborhoods and/or jurisdictions) 600-699 Metro Rapid service 700-799 Metro Rail Service Metro Blue Line 801 Metro Red Line 802 Metro Green Line 803 Metro Gold Line 804 Metro Purple Line 805 Metro Expo Line 806 Metro Transitway Metro Orange Line 901 Metro Silver Line 910 Stay Connected Receive email alerts and follow on the web. 001-099 Timetable 100-199 Timetable 200-299 Timetable 300-399 Timetable 400-499 Timetable 500-599 Timetable 600-699 Timetable 700-799 Timetable 24 Hour Owl Service Timetables Rail Lines Transitways Connections & Other Carriers Other Carriers Metro Pocket Guides Metro's Pocket Guides provide essential information for riders in 10 different languages. Want the basics on fares, hours of operation and prepaid passes? Pocket Guides have the answers. ...
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...Fax No +2711 559 6425 e-mail web-science@uj.ac.za 16 November 2015 Dear Student REGISTRATION 2016 This letter contains information about the 2016 registration period for the Faculty of Science at the University of Johannesburg (UJ). Please read through the letter carefully and do not hesitate to contact the Faculty Office should you have any queries regarding registration. 1. REGISTRATION ARRANGEMENTS 1.1 The “Online Registration Guide” which contains information relating to the registration process and contact details, is available online at uconnect.uj.ac.za click on Registration. All students will be able to register online (off-campus) from Monday, 11 January 2016. Should you be unsuccessful with off-campus online registration you are welcome to visit the Faculty on your specific registration date and time, to assist you with registration. Please note that should you not register for your qualification before or on the scheduled date, your place cannot be guaranteed. The final on-campus registration schedule is available online at uconnect.uj.ac.za click on Registration or contact the call centre on (011) 559 4555 for more information. No student may attend lectures for a module/course if they are not registered for it. 1.2 The Faculty of Science on-campus registration venues: Auckland Park Kingsway campus (APK) – D1 Lab 109 Doornfontein campus (DFC) – Perskor Building, Room G202 1.3 All students, including students whose fees are paid...
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...Team Contract Performance Expectations As a group, it has been decided that meetings will be held roughly two to three times a week, mainly at any convenient library on campus. Any further forms of communication that shall be required will be directly through cellular devices, Facebook, emailing, and MSN Messenger. In order to avoid any technical difficulties, all of these communication channels will be checked regularly within 24 hours each and every day. Aside from our online or cellular forms of communication, it is predicted that further meetings shall be required and when the time comes for further outside meetings it has been established that these meetings will be set up whenever necessary at any location that is convenient for participating group members (for example: a group member’s house). Deadlines will be set accordingly following the professor’s instructions; however, it is mandatory that each group member is responsible for submitting their work 3 days prior to the actual deadline of submission for peer review, to allow adjustments in the case of any emergencies arising, and so forth. It has been agreed that this early deadline will be crucial and beneficial to each individual group member. In the case of any further assistance being required, the group member experiencing whatever difficulty must first consult the group leader with detailed explanations and a legitimate reason for their troubled situation; however, if the issue cannot be resolved through the...
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...achievement such as college success. Making it a personal responsibility to set attainable short and long term goals, organize daily duties and exploring individual motivations on a daily basis will ensure college success. There is an old Yiddish saying, "Man plans, and God laughs." Just because daily routines and plans don't go the intended way, doesn't mean we cannot set goals. Goals should be flexible along with the effort it will take to accomplish them. Writing down your goals exponentially increases your chances of meeting them. (Ellis, 2007). Your goals are the planned and thought out steps of how your desired outcome will be achieved. There are two types of goals-Short term and Long term. Defining your goals paints a picture of the timetable of how long it will take to complete them. Short term goals can be achieved within six months to three...
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...Management Individual Project – Project Entities and Attributes. Project Name/Title: Online Student Admission System Identify a few of the entities that may be identified in your data model for the data management project A online student admissions system is a essential part of any institution running because students are what keep a institution alive. The student admission is the one of the most vital actions inside the institution as one cannot survive without students. The process begins with a potential students completing an application from through the universities and colleges admission services. Firstly students have apply universities through online form. Online Admission structure is valuable for the admission staff and also students. Fundamental idea of this system is to meet the beginning fundamentals of admission staff. Admission staff can screen the data of students from the database of the college. That data includes, what number of students getting admission to the different projects, what number of universal students are display in a particular system, and what number of bosses level understudies we have, and so on. What's more, then again, that data is included by the understudy itself. Students to get admitted, at first the confirmation staff will check the base requirement through this system and timetables and appointment. During the appointment, students may experience different checks...
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...college 80% of their business. 2.The Challenge The challenge is to increases the college’s monthly student intake particularly on the business courses. The problem areas are; develop new college booking agents, maintain old booking agents, continuation of students, more web traffic and more 1st person traffic. 3. The Audit PESTLE Political- The political circumstances in foreign countries is beneficial to the college there could be an increase of foreign looking for education or a ‘way out’ of their country to Australia, countries such as Thailand, Pakistan, Middle East, and Argentina where the government/employment rate isn’t great. On the other hand if the Australian government were to become unstable, therefore affecting the education system this could have an adverse effect on the college’s enrolment rates. The Australian government has just passed a new visa law the 485 Visa which states if a student has studied a VET course for 2 years than you can apply for Permanent Residency, this could be a huge selling point for the college, therefore they must think about the LOV lifetime value of customer in this case – 2 years, so it should focus on promoting this and offering quality 2 year courses,. Economic – Australia now has higher exchange rate which makes it less...
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...GENERIC TIMETABLE (JAN 2013) – KLRO (FIRST SATURDAY) DEGREE PROGRAMMES [T1=19 JAN T2=16 FEB T3=16 MAR T4=13 APR 11 MAY 2013] SATURDAYS |Saturday |9.00am-11.00am |11.30am-1.30pm |2.30pm-4.30pm |5.00pm – 7.00pm | |BURSO’s |WPP004 STUDY SKILLS (3HSS1) |WPP001 ENGLISH (3HSE1) |WPP002 BAHASA MALAYSIA (3HSB1) |WPP003 MATHEMATICS (3HSM1) | |Meeting Room | | | | | | |TU00531 Annyza bt Tumar |TU00205 Thanaseelan a/l N Seethapathy |TU00152 Akmarizan bt Ahmad |TU00795 Lawrence Chian Tow | GENERIC TIMETABLE (JAN 2013) – KLRO (SECOND SATURDAY) [T1=26 JAN, T2=23 FEB, T3=23 MAR, T4=20 APR, T5=18 MAY 2013] (SATURDAYS) |Saturday |9.00am-11.00am |11.30am-1.30pm |2.30pm-4.30pm |5.00pm – 7.00pm |7.15pm-9.15pm | Meeting Room (15) VC ROOM |EED214/05 MANAGEMENT &LEADER (3MLE1) PGDE ...
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...INTRODUCTION The International Islamic University Malaysia is the institute we selected in our educational industry, also known as IIUM or UIAM, it is one of the Public Institutions of Higher Education (PIHE) in Malaysia. Its main campus is located in Gombak, Selangor with its Centre for Foundation Studies situated in Petaling Jaya and its medical-centric branch in Kuantan, Pahang. The university was established in 23 May 1983, founded on Islamic principles. Islamic values are inculcated into all disciplines. The university offers bachelor, master's degree and PhD courses at its 13 faculties. The university's language of instruction was to be English and Arabic, and many of its students would come from overseas. As Malaysian law did not allow for this, IIUM was incorporated under the Companies Act of 1965. Thus it became the first international university and the first university in Malaysia to use English as the medium of instruction and administration. The philosophy of the University was inspired by the recommendations of the first World Conference on Muslim Education held in Mecca in A.H. 1398/ A.D 1977. IIUM aims to become a leading international centre of educational excellence which seeks to restore the dynamic and progressive role of the Muslim Ummah in all branches of knowledge and intellectual discourse The summary of the objective should read as follows: • • • • Integration Islamization Internationalization Comprehensive Excellence 1 The Board of Governors is...
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...similar services and basic infrastructures such as train capacity, facilities and security; they are described in the nature of Service factory. Whilst fast food services provide less customised services but there are more labour intensity in the service operation, which classified in Mass service position. Strategic position tendency is moving towards Service factory in order to improve positive relation between labour and customisation as low-low relationship. Even the train services are standing in the position; train service providers keep improving their service system in a lower direct-interaction with customers. They tend to package automated service process with online system. Auto ticket machine, online booking, train timetable available on website are good examples to illustrate this idea. Airlines are also following this strategy by using online application to communicate with customers such as online check-in, which serves convenience for both the customers and the airlines themselves. Fast food industry seems to follow the direction as well by offering home delivery service and limited service time per customer; timers are used to count time in each service in order to enabling the highest...
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...Student Engagement and Experience Journal Volume 1, Issue 1 ISSN (online) 2047-9476 DOI 10.7190/seej.v1i1.38 Case Study Considering the Smartphone Learner: an investigation into student interest in the use of personal technology to enhance their learning Ben Woodcock1, Andrew Middleton2 and Anne Nortcliffe1 1 Department of Engineering and Maths, Sheffield Hallam University, Howard Street, Sheffield, S1 1WB 2 Quality Enhancement and Student Success, Sheffield Hallam University, Howard Street, Sheffield, S11WB Correspondence should be addressed to Andrew Middleton, A.J.Middleton@shu.ac.uk Copyright © 2012 Ben Woodock, Andrew Middleton and Anne Nortcliffe. This is an open access journal article distributed under the Creative Commons Attribution License, which permits the unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Abstract Ownership of mobile smartphones amongst the general consumer, professionals and students is growing exponentially. The potential for smartphones in education builds upon experience described in the extensive literature on mobile learning from the previous decade which suggests that the ubiquity, multi-functionality and connectivity of mobile devices offers a new and potentially powerful networked learning environment. This paper reports on a collaborative study conducted by an undergraduate student with the support of two members of academic staff. The research sought to establish...
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