...Bottlenecks in a Process Johnson OPS/571 March 17, 2013 Bottlenecks in a Process Information gathered during week one of class was helpful in identifying bottlenecks on the process. Recognizing the bottlenecks that will hinder an individual from achieving daily goals can be a tool to identify ways to manage time better. The Goldratt’s theory of constraint is a dependable theory to identify and successfully handle bottlenecks. Identify Bottlenecks in the Process According to "Theory of Constraints" (2013), “TOC is systemic and strives to identify constraints to system success and to effect the changes necessary to remove them” (Theory of Constraints). The purpose of the process is to manage time wiser so daily goals will be achieved. When time is not manageable an individual will believe there is not enough time within a day to accomplish tasks. The bottlenecks that will hinder accomplishing daily goals would be watching television too much, spending too much time on curricular activities, not creating a “To Do” list, lack of sleep, and exercise. The main bottleneck is not using time wisely to accomplish daily goals successfully. In the Goldratt’s theory of constraints, logical thinking process is one way to help individuals to deal with bottlenecks in a process. According to "Theory of Constraints" (2013), “the thinking process assists with working through the change process by identifying the following: what to change, what to change to, and how to effect...
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...This paper introduces the process design aspect and service of 24hour fitness. The summary will also focus on the manufactured product Asus Computer. I selected this service and manufactured product because I am familiar with the both of them. 24hour fitness has personal training services and products that offer many avenues of communication and interaction. The gym is able to offer its services through face-to-face client interactions and also using social media, email, and phone. The company also offers self-service features. For example, members can check themselves into the gym and visitors are able to print out a guest pass before coming to the gym. They will do what they can to appease the customer even offering 24 hour childcare is a big bonus. The focus is to make the customer feel valued and important. Their customer service has to be top notch and the upper management is focused on the customer and is willing to entertain suggestions and ideas that will improve their service. Surveys is always a helpful way to achieve top service because they focus on the problems and ways to fix the problems. The results of the survey can be used to create more efficient marketing procedures and sales approaches. The facility layout is another positive factor. The equipment is intuitive and leads natural from locker to pool areas. Everything is well marked and easy to navigate. 24hour fitness has taken steps to be the best in the physical fitness industry. They have been...
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...OPS 571 WEEK 1 A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=ops-571-week-1 Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION OPS 571 Week 1 Process Design Matrix and Summary The basic idea of process design is an approach on a product and service render through an organization. Both product and service give clear evidence to management ways to improve quality customer service. The matrix will demonstrate how effective a product and service is to the organization and the customer. Service Process The Personal- Attention approach is a service that continues to grow an organization in customer service. Department stores continue to grow by demonstrating outstanding customer service for example: greet each customer with a smile, ask them do they need assistances with a product, and then follow through with customers till the entire transaction is complete. Salespersons need to treat every customer and associate with dignity, honesty and respect. However, it doesn’t stop there. Go the extra mile; engage the customer by asking questions to determine their needs. For example: Are they looking for something for themselves, their family, or a gift for someone else? One basic service customers want most are friendly, knowledgeable associates. Before they spend their money, they want to know what they’re buying and whether it meets their needs. They expect to have associates who will help them get these answers. It’s...
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...OPS 571, Week 5 , Individual Assignment ,Original work. APA formatted with references. Total of 450 words. Only used once. For customized tutorial service or if you have any questions, please contact me at tutoruop@gmail.com. Please purchase to read the full essay. Thank you Project Management Recommendation Review the Project Management email. Write an email response in which you address the following points: • Determine which project might be implemented and why (e.g. feasibility study, breakeven analysis, etc). • Describe the five phases of a project • Describe the key deliverables associated with the selected project(s). Click the Assignment Files tab to submit your assignment. Dear Mr. Gritsch, My team has reviewed the contents and characteristics of each project candidate (Juniper, Palomino, and Stargazer). Before I present the recommended project and reasons for selecting it, I shall describe the five phases of the project below: 1. Project conception and initiation – This stage involves the examination of the project aspects to determine the feasibility and benefit of conducting the project. 2. Project definition and planning – This stage involves the development of a project plan, which outlines the work to be performed, schedules, and required resources. 3. Project execution – This stage involves the distribution of teams and responsibilities and plan implementation. 4. Project performance and control – This stage involves the comparison...
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...Apply the Learning Curve Theory OPS/571 University of Phoenix March 10, 2010 Week Two Learning curve is a line displaying the relationship between unit production time and the cumulative number of units produced. Learning (or experience) curve theory has a wide range of application in the business world. Learning curves can be applied to individuals or organizations. (Chase, 2006). Learning curve theory is based on three assumptions: (1) The amount of time required to complete a given task or unit of a product will be less each time the task is undertaken (2) The unit time will decrease at a decreasing rate (3) The reduction in time will follow predictable pattern. (Chase, 2006). In reviewing the simulation for this week’s assignment, this particular Pizza parlor is having difficulties in serving the customers in means of long waiting time and lines. Long wait times may cause customers to eventually leave or stay and not to return based on the learning curve as outlined above. This has been identified as poor customer service and the service is being reviewed to better assist the customers. The simulation showed four tables having the highest utilization at 99.5% and 38 groups of four balked or left the restaurants without being asked. To tackle this problem, the distribution of tables were changed and the distribution of tables and established a priority rule. This decision appears to be a good one. After the decision was made, the utilization of tables for four...
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...Learning Team Reflection, Week 3: Team D OPS/571 January 27, 2013 Professor Marticek Learning Team Reflection, Week 3: Team D Production planning is a critical component in a restaurant industry to ensure the business has the items on the menu ready and available for the customers. The customer will place a food order with a resource working for the company, the chef will prepare the meal, and the server will serve the customers the food. In fast food restaurants, the organization prepares and serves from a little different. The customer still picks an item from the menu, but the customer service representative will take the order and give the food to the customer (Jacobs & Chase, 2010, Chapter 16). These types of companies us a chase strategy, which continuously matches capacity with changing levels of demand. The chase strategy has its advantages, but it also has many challenges, which can cause an organization and its workers grief. Some of the companies that Team D identified as using the chase strategy are Applebee’s, McDonalds and Ford. The following paper will discuss the chase strategy, why these organizations would use it, and the challenges the companies could experience using the strategy. The Chase Strategy The chase strategy requires a business owner to have enough trained employees to take orders, prepare the products for consumption, and deliver the food. In addition, the resources need to know how to run a computer system to charge the...
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...Week 5 Individual Assignment Tips: Part 1: • Determine which project might be implemented and why (e.g. feasibility study, breakeven analysis, etc.). Project Selection Criteria: Build a table with each project as a column heading • Completion Time • Cost ROI Approach: ROI (%) = Net Benefit / Project Cost 1- Approach Elements: Project Cost ROI in $ (Project Total in $) ROI in % on Specified Period= ROI in $ / Project Cost Net Benefit = ROI (%) – Project Cost Project Earnings on Specified Period = ROI (%) * Project Cost (Net Benefit) + Project Cost • Determine the Break-even point for each • List project life • Analyze each project elements and decide which will be best Part 2: • Describe the five phases of a project (for the project you select) Part 3: • Describe the key deliverables associated with the selected project(s). • The key deliverables (project completion date and cost) for each project (see Cost and Completion time above). See the article below – It is very instructive: Ask the Expert: The Topic – Six Sigma and Return on Investment John Lopez-Ona February 26, 2010 1 John Lopez-Ona President Six Sigma Qualtec Princeton, New Jersey, USA Q: Why do you think people hear stories about companies failing to achieve adequate return on their Six Sigma investment? A: We hear stories about these failures because they occur. The question is why do they occur? One significant reason a program doesn’t achieve targeted returns is a lack of senior...
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...Week #1 Individual Assignment Design a Flowchart for a Process Sherry Martin OPS 571 University of Phoenix November 19, 2010 Design a Flowchart for a Process Everyday, people perform daily processes as part of their regular routines and many of them may consume a great amount of time. In this paper, a specific process has been identified and a flowchart has been designed to show the various factors that affect the design process as well as the specific metric that identifies the measurement process. By designing a flowchart for this process, the desired result is to identify how the amount of time involved can be minimized while also making the overall process more efficient. Factors Affecting Process Design The factors affecting the process design include: 1) “Do I get up promptly?” OR “Do I hit the snooze button on the alarm?” 2) “Do I have my clothes ready for work?” OR “Do I need to decide what to wear in the morning?” 3) “Is there a great deal of traffic or congestion?” OR “Is the traffic moving smoothly?” Each of these factors can greatly affect the process design because of their potential impact on the overall amount of time expended. Some additional steps in the process design which have less impact on the overall efficiency of driving to work include: 1) Shower 2) Brush teeth 3) Fix hair 4) Do makeup 5) Breakfast Identified Metric The one metric that has been identified to measure the process is...
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...OPS 571 WEEK 2 OPERATIONAL ANALYSIS A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=ops-571-week-2-operational-analysis Visit Our website: http://hwsoloutions.com/ Product Description OPS 571 Week 2 Operational Analysis, A key subject in planning a prodigious supply chain for industrial merchandises is defining the mode those merchandises are relocated from the industrial plant to the consumer. In lieu of consumer goods, this frequently encompasses stirring merchandise from the industrial plant to a storeroom and then to a trade supply (Jacobs, 2010). For instance, all those substances with “Made in China” on the sticker travel for many miles just to get to people in other continents. For instance, a sweatshirt perhaps has made a tour elongated than you might ever mark. To retain the value of the sweatshirt dejected, that tour need be made as resourcefully as imaginable. There is on no account expressing in what way that sweatshirt made the tour. It must have been hovered in a jet or must have journeyed in an arrangement of automobiles, perhaps going by wagon part of the journey and by yacht or aircraft the rest of the way (Jacobs, 2010). Logistics is, therefore, about this relocation of merchandises in form of the supply chain. International logistics The Association for Processes Administration describes logistics as “the skill and discipline of attaining, manufacturing, and allotting substances and merchandise in the right domicile and by correct...
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...OPS 571 Final Exam (Newest) – Assignment 1. A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following? • Cost or price • Focus • Straddling • Automation 2. In setting up a kanban control system you need to determine the number of kanban card sets needed. If the expected demand during lead time is 25 per hour, the safety stock is 20 percent of the demand during lead time, the container size is 5, and the lead time to replenish an order is 5 hours, what the number of kanban card sets is needed? • 27 • 20 • 5 • 30 3. Which of the following is a multifactor measure of productivity? • Output/(Labor + Capital + Energy) • Output/All resources used • Output/(Materials) • Output/Inputs 4. Which of the following is an alternative possible service encounter included in the service-system design matrix? • Internet • Automated teller (ATM) • Face-to-face distance • Questionnaire response 5. In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider? • Learning curve • Supplier after-sale support • Production lot size • Focus Find the final exam answers here just a click away OPS 571 Final Exam (Newest) 6. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology? • An hour lost at a bottleneck saves an hour for the entire...
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...Week Two Team Reflection Learning Team C OPS/571 Week Two Team Reflection Learning Team “A” spoke in-depth about this week’s material. We felt the discussion this week was informative and extremely detailed. In addition, the team is very familiar with the auto industry. As a point of interest, our team analyzed the manufacturing process of Bavarian Motor Works, better known as BMW. Throughout this reflection, we will highlight the type of process design BMW uses and various elements of their manufacturing process. From our team discussion, we determined that BMW is a make-to-stock company. We also understand that the make to stock company carries finished goods inventory in anticipation of an order. The only problem with this is guessing what, and how much, of each stock keeping unit (SKU) to keep on hand. If the anticipation is too high you have a great chance for missed expectations and a good chance for the product to become obsolete. At BMW Manufacturing, continuous improvement is something they take very seriously. Their manufacturing process is the reason why they continue to live up to the motto of the “Ultimate Driving Machine. More importantly, BMW implemented the Value-Added Production System (VPS), BMW is adding maximum value while minimizing waste in all production and support area processes. From supplier to dealer, from product development to production itself, VPS is helping ensure total customer satisfaction...
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...OPS 571 WEEK 6 RIORDAN MANUFACTURING A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=ops-571-week-6-riordan-manufacturing Visit Our website: http://hwsoloutions.com/ Product Description OPS 571 Week 6 Riordan Manufacturing, 1991: Founding of Riordan Plastics 1992: Dr. Riordan purchased a fan manufacturing plant in Pontiac, MI and the company became Riordan Manufacturing, Inc. 1993: Acquired plant in Albany, GA and began to produce plastic beverage bottles 2000: Riordan opened a plant in Hangzhou, China and moved all fan manufacturing here. – Using quality control measures to constantly track progress and monitor the qualities will maintain high standards and reach the goal of zero defects. Riordan’s post project review process the eight quality management principles. 1)Customer Focus 2)Leadership 3)Involvement of people 4)Process approach 5)System approach to management 6)Continual improvement 7)Factual approach 8)Mutually beneficial supplier relationships Following the environmental standards help control the environmental impact on the communities surrounding the manufacturing plants Securing raw materials locally helps Energy efficient facilities Reduce, Reuse, Recycle, Replenish, Restore are the guiding principles to living up to the ISO 1400 standards D= Production moves material to manufacture and on to assembly and out to distribution material stockpiling and delivery are put off at the point of manufacture...
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...OPS 571 WEEK 4 PROJECT PLANNING STRUCTURES A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=ops-571-week-4-project-planning-structures Visit Our website: http://hwsoloutions.com/ Product Description OPS 571 Week 4 Project Planning Structures Project Planning Structures Projects have different structures. A pure project structure uses a self-contained team to work on a project full time, and the project manager has full authority over the entire project (Jacobs & Chase, 2011). Secondly, a functional project coincides with the functional division of the company. Therefore, it is very likely that a team member will work on several projects at any given time (Jacobs & Chase, 2011). Finally, the project can be set-up as a matrix project. It is a blend of both the functional and pure project structures. The project manager is held responsible for the completion of the project, and upon completion, the project team will most likely have another job in the queue (Jacobs & Chase, 2011). According to Jacobs & Chase (2011), the ability to plan, direct, and control resources define the roles of project management. For example, people, equipment and material to meet the technical, cost, and time constraints of the project. All in all, there are many different approaches and processes of project management. However, most are illustrated by the traditional process of initiating, planning, executing, monitoring and controlling, and closing. The...
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...A project may be defined as a series of related jobs usually directed toward some major output and requiring a significant period of time to perform. Project management can be defined as planning, directing, and controlling resources (people, equipment, and material) to meet the technical, cost, and time constraints of the project. According to "What Is Project Management" (2014), “ Project management processes fall into five groups: •Initiating -in this stage of project management, the goals and objective of the project are identified. This phase also involves setting expectations and knowing what the end product would be. All the stakeholders in a project including the project manager, business executive, and client (if applicable) must be involved in defining the project. •Planning- after the goal has been identified, the next step is to think how the objective is best accomplished. This includes designating people to appropriate roles, allocating resources, and setting milestones. The project manager should also analyze how long each task will take to complete and how it will affect the deadline. Additional staff can be assigned to work at the critical points of the project if this is required. •Executing- this phase involves implementing the plan that has been created by the project manager and other stakeholders. The project manager has to manage the project constraints such as the budget, people, schedule, and project scope effectively. Each team member must start working...
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...Riordan Manufacturing: Supply Chain Design OPS/571 November 9, 2015 Riordan Manufacturing: Supply Chain Design: Riordan Industries is a Fortune 1000 company founded by Dr. Riordan in 1991. Riordan is a global plastics manufacturer that employs 550 people. The company has projected annual earnings of $46 million and continues to be the industry leader for the electrical fan; accomplished by several factors outlined. The first is the benefits of the production strategy outlined by the flow diagram and performance evaluations. The second benefit is their supplier relationship that impacts the supply chain including location, performance, and improvement strategies by those suppliers. The third benefit is Riordan’s lean production principles that maximize the efficiency of the electric fan's supply chain process. Riordan’s has a strong commitment to their future and focuses on this in their mission statement. The company must focus on maintaining reasonable profitability, which will help assure the necessary financial capital is available for continued growth ("Riordan Manufacturing," 2015). To meet this, they will need to continue to forecast from both the business perspective and sales. This management team has developed the aggregate production plan, master schedule, and materials requirement plans with emphasis on the inventory requirements of the fans components, finished goods, and the appropriate inventory system. Riordan Manufacturing Strategy Riordan’s...
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