UHAUL Case Study

Names:

Questions (30 Marks) – Chapter 4

1. Assume that you have been hired by U-Haul to conduct a needs analysis, explain using the 4 step process how you will complete your analysis, what will you learn from this process? (8 marks)

Step One: Concern – Safety

There are too many reports of unsatisfactory or dangerous experiences with U-Haul to include on this case study. Many of those reports include complaints of truck brakes, engine failure, engine overheating, and electrical problems, crashes caused by truck, vehicles not regularly maintained, poor quality in customer service.

Step Two: Importance of Safety

2. Explain what you will learn from an organizational, task and person analysis. (6 marks)

Organizational Analysis:

Task Analysis:

Person Analysis:

3. If you were to conduct a needs analysis at U-Haul, select three methods you would use to collect information and explain what you would learn. Briefly describe one method you would not use and why? (8 marks)

Method 1:

Method 2:

Method 3:

Method 4:

4. Using the Mager and Pipe flowchart in Figure 4.2, determine and describe two non-training solutions to the safety problem at U-Haul? (4 marks)

5. Do you think that training is a part of the solution? If so, who should be trained and what kind of training should they receive? (2 marks)

6. What effect do you think the governments surprise spot checks and threat to suspend U-Haul’s licence will have on U-Haul, its employees, and its