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Organisation Behaviour

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Organizational Behaviour
Kannan Departmental Store
Trichy Road, Coimbatore
Since 1985, started in Erode, TN
Presently operates 22 Departmental Stores of Various sizes across TN
SKDS Group Annual Turnover is around Rs. 370 Crores for the last financial year.
It has strong and committed human resource of around 2500 People. Shri T. Thanushgaran is Chairman cum Managing Director of the Company.
Main branch is in Gandhipuram, Coimbatore
Branches in Coimbatore: 9

Findings:
Physical findings: Trichy Road Branch
Number of employees: 150
Main products: Groceries: monthly provisions, vegetables
Secondary products: Home needs, cosmetics, decorative items, utility products, fast food, footwear, regular clothing requirements and so on

Floors: 3 floors of goods

Locations: Across Tamil Nadu

Plans of Expansion: Yes, into other states. Target group: SEC A, B
Predominantly middle class and upper middle class
Family Income level: Rs. 20,000+

Company Hierarchy:
(top to bottom)

1. Owner 2. President 3. Sr VP 4. VP 5. GM 6. Sr. DGM 7. DGM 8. AGM 9. Sr. Manager 10. Manager 11. Supervisor 12. Leader 13. Salesman
Floor managers would be at Supervisor levels

Organization Departments: 1. Marketing and Sales – Stores 2. Distribution, Supply chain 3. R&D, Product development 4. Administration 5. HR

Employees:
Facilities: Stay and food facilities
Salary for service staff: 6000 + P.F + E.S.I
Employee ethnicity: Mainly from Jharkhand, Bihar and other parts of north India. Less Tamil speaking service staff and only about 15 women
Average Age: 22 years
Education: Not a criteria. Mostly uneducated Values and Ethics: 1. Customer centric approach, knowing and understanding the customers better than the competition. They have been in TN for a 27 years, and

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