...Key Account Management [Name of writer] [Name of institution] Table of Contents Introduction 1 Customer Relationship Management 1 Customer Relationship Management in Business to Business 1 Customer Relationship Management in Business to Customer 2 Issues related to CRM in B2B and B2C 2 Customer Privacy 3 Technical Immaturity 4 Ownership and Accountability 4 Importance of Customer Loyalty 5 Conclusion 5 References 7 Customer Relationship Management and Key Account Management Introduction This paper intends to focus on the importance and need of customer relationship management for business organizations. The paper will focus the role of customer relationship management in business to business marketplace. In addition to this, the paper will incorporate the role of customer relationship management in business to customer marketplace. The paper will further illustrate the issues which are associated with customer relationship management in business to business marketplace. Issues related to customer relationship management in business to customer marketplace will also be included in the paper. Positive and negative impacts of relations on business dealings will also be discussed in the paper. All of these discussions will help in understanding proper role of customer relationship management in the both B2C and B2B marketplace. Customer Relationship Management CRM i.e. Customer Relationship Management is referred to such a system...
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...Week Two: Application of Ethics Within Individual Organizations | | Details | Due | Points | Objectives | 1 2.1 Describe ethical principles used in health care organizations. 2.2 Explain the relationship between an organization’s culture and ethical decision-making. 2.3 Recognize the role and importance of ethical values within an organization. | | | Readings | Read Ch. 3 & 5 of Health Care Ethics. Read Ch. 8 of Medical Law and Ethics. Read this week’s Electronic Reserve Readings.Read the Week Two Read Me First. | | | Participation | Participate in class discussion. | 4 of 7 days/wk | 1 | Discussion Questions | Respond to weekly discussion questions. | DQ 1: Day 2 (June 6, 2012) DQ 2: Day 4 (June 8, 2012) | 1 | Learning Team Instructions | Continue working on the Code of Ethics Paper due in Week Three. Review the Week Two objectives and discuss additional insights and questions that may have arisen. | | | Individual Ethics Case Study | Resource: Ethics Case Study Grading Criteria on your student website Read the case study in Ch. 4 of Medical Law and Ethics that begins, “Jerry McCall is Dr. William’s office assistant.” Prepare a 700- to 1050-word paper in which you answer the following questions: Does Jerry’s medical training qualify him to issue this refill order? Why or why not? * Would it make a difference if the medication requested were for control of high blood pressure that...
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...Organizational Behavior Exam/assignment paper January 2016 The topic of exam paper should be the analysis/audit of organization or team from the point of view of selected part of organizational behavior (or a few selected parts). The topic(s) should belong to one of the groups: a) individual phenomena – personality, emotions, values, attitudes, perception, learning, national culture, motivation, decision making, b) group phenomena – group structure and dynamics, team roles, work teams, leadership, power, communication, conflict, negotiations, group decision making c) organizational phenomena – organizational culture, organizational structure, motivational system, organizational change, learning and knowledge management, CSR You have to chose between two types of paper: 1. Narrow paper that focuses on selected issue of organizational behavior – you have to make an in-depth investigation into it, go to the details, dimensions, parts of the issue. 2. Wide paper that focuses on the whole set of issues of organizational behavior – in this case you have to present the alignment of issues – link them to each other, show how they work together. The paper should be 8-10 pages long and should meet the following criteria: 1. The paper should be practical and empirical instead of theoretical. It should be based on research carried out within the organization or team. The research may be in form of participative observation, questionnaires or semi-structured...
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...Objectives 1.1 Differentiate between legal and ethical issues. 1.2 Identify major ethical theories and principles. 1.3 Describe problem-solving methodologies. Readings Read Ch. 1 of Health Care Ethics. Read Ch. 1 & 2 of Medical Law and Ethics. Read this week’s Electronic Reserve Readings. Read the Week One Read Me First. Participation Participate in class discussion. 4/10/2014 1 Discussion Questions Respond to weekly discussion questions. 4/10/2014 1 Nongraded Activities and Preparation Ethics Case Study Begin working on the Ethics Case Study due in Week Two. Learning Team Instructions Begin working on the Code of Ethics Paper due in Week Three. Review the Week One objectives and discuss additional insights and questions that may have arisen Individual Health Care Ethics Matching Exercise Complete the Health Care Ethics Matching Exercise, located on your student website. Match keywords commonly used in health care ethics to the definitions on the page. Discuss the exercise in class and turn in your answer sheet to your facilitator. 4/10/2014 15 Week Two: Application of Ethics Within Individual Organizations Details Due Points Objectives 2.1 Describe ethical principles used in health care organizations. 2.2 Explain the relationship between an organization’s culture and ethical decision-making. 2.3 Recognize the role and importance of ethical values within an organization. Readings Read Ch. 3 & 5 of Health Care Ethics. Read Ch. 8 of...
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...Rhetorical choices play an important role in writing. They’re the “key ingredients” in a paper in order to capture readers’ attention and achieve writers’ purposes. When I was in Human Resource Organization Behaviors 101 class, professor Thomas Shirley assigned an ethics case for each group. I joined a group of five people and we got together for several group meetings. Finally, I was assigned to compose the “Ethical Analysis” section. Toward to the paper deadline, we produced the paper called “Starbucks: Friend or Foe.” The purpose of the assignment was to argue that whether the company’s decision was ethical when Starbucks fired employees for supporting unions and applied the four-component model of ethical decision making to this case. Discourse community is an essential factor when composing a paper. According to “Students Writing Handbook”, discourse community is a unique communication tool which people use to communicate with their readers within their fields (30). Since the paper was written for a required upper division major core course, the discourse community is all business majors. The genre was a general business paper with three sections: case summary, ethical analysis, and recommendations. We are college students are trained to become more professional in our careers. As a result, my group paper’s intended audiences were only Professor Thomas Shirley and classmates. My purpose of the paper was to convince my readers that Starbucks company was unethical when it fired employees...
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... | | |ETH/316 Version 2 | | |Ethics and Social Responsibility | | |PD12BSB07 ( 04/10/2013 - 05/08/2013 | Copyright © 2011, 2010 by University of Phoenix. All rights reserved. Course Description This course provides a foundational perspective for ethics and social responsibility in relationship to individuals, organizations, and the community. Emphasis is placed on the interrelated nature of ethics, morality, legal responsibility, and social issues. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Boylan, M. (2009). Basic...
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...Organizational Behavior Issues Paper ABC, Inc. is a competitor of your organization headquartered in a different country on a different continent. ABC has just announced that its shareholders approved the acquisition of your company. As the CEO in the acquired company, you have been asked to start the process of creating the changes necessary to make the merger-acquisition successful. You are being held accountable for maintaining your organization’s performance measures while dealing with the human elements of this situation. Resources: University Library and textbook readings Write a 700- to 1,050-word paper describing the key challenges that will face the organizations as they merge. To accomplish this, you must complete the following: * State the assumptions you will use for your analysis; specifically, identify the industry for both companies and the country where each company is located. In addition, identify the specific organizations you will be discussing. Select a company, for example, that will be ABC, Inc. for your specific situation. * Identify the elements of your organization’s culture and your perceptions of the importance of each element for your organization to operate effectively. * Use the text reading and at least three peer-reviewed sources from the University Library resources to identify the key elements of ABC’s organizational culture. * Assess the challenges in creating cooperation between the two organizations. What elements of national...
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...1 MBA 610: Final Paper Description and Grading Guide Overview In a well-crafted, comprehensive paper, use specific cases, statutes, course resources, and course concepts to demonstrate your competency with regard to all of the following three points: 1. Areas of the law that you feel most affect business decisions (Law and Business Decisions) 2. Major underlying principles of the law that you feel are most impactful (Impactful Law Principles) 3. Common sources of fear and distrust of the law and how these misconceptions can be alleviated (Distrust of the Law and Misconceptions) Main Elements A. Choose a topic of interest from this course. B. Conduct research related to the topic of choice. C. In your paper, draft responses to the following three points (listed above): • Law and Business Decisions • Impactful Law Principles • Distrust of Law and Misconceptions D. Select specific cases that support your topic. E. Include the applicable laws and regulations that support your topic and why you chose them. F. Apply course concepts and course resources in your paper. In 10-3 Final Paper, you will submit your Final Paper. This milestone will be graded using the Final Paper Rubric. MBA 610: Final Paper Rubric Requirements of submission: Written components of projects must follow these formatting guidelines when applicable: double spacing, 12-point Times New Roman font...
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...Linge Li 315668 Case, C., & Young, K. (August 01, 2002). Employee Internet Management: Current Business Practices and Outcomes. Cyberpsychology & Behavior, 5, 4, 355-361. This paper explored the current practices to reduce or control the Internet misuse or abuse in organizations and analyzed the data collected from a wide range of respondents, as well as the related areas in the organizations that participated in this study. The authors also provided the Internet E-Management Framework to help analyze employees’ behavior, which concluded several behaviors and aspects that are mostly concerned in organizations. The results and implications of this study contribute to understand companies’ awareness, concerns, and practices on Internet misuse issues. Firms Control Employee Internet Use. (July 01, 2007). Information Management Journal, 41, 4. This article provides data regarding why companies restrict their employees’ Internet access. Therefore it is helpful to understand the attitude towards Internet usage issue from the employer’s side. Akman, I., & Mishra, A. (July 21, 2010). Predictive Effect of Gender and Sector Differences on Internet Usage among Employees. Engineering Economics, 21, 3, 295-305. This paper recognizes the increasing usage of Internet in organizations and the need from policy makers to understand their employees’ Internet usage patterns and purposes. The authors concluded predictive effects of gender and sector differences on Internet...
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...both sides of the issue; that is, the pros and the cons. This section of the paper should be around five to six pages in length. Use APA citation format for all assignments submitted for DeVry undergraduate courses Juvenile Justice Course Project Objective | Requirements | Deliverables | Grading Rubrics | | Objective | | The learning objective of this course project is to help students gain an in-depth understanding of a selected topic or issue related to juvenile justice. In addition, students will demonstrate their critical thinking abilities by presenting both sides of an issue and developing their own position on the issue. The paper should represent your best professional writing and work. As such, students should pay careful attention to paragraphing, sentence structure, quotation conventions, spelling, appropriate citation, and other aspects of grammar. | | Requirements | | Each student will write an 8 – 10 page typed double-spaced position or issue paper on a particular juvenile justice issue. Students will select a relevant juvenile justice issue, such as the origins of juvenile justice, the differences between juvenile justice and adult criminal justice, constitutional rights and juvenile justice, the juvenile death penalty, juvenile delinquency prevention, juvenile gangs, and so forth. Once the issue has been selected and approved by the instructor, students will write a description of the issue, discussing both sides of the issue, and close by stating...
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... For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 7 Times, Rating: A PHL 323 Week 1 Individual Assignment Personal Ethics Development Paper (UOP Course) PHL 323 Week 1 DQ 1 (UOP Course) PHL 323 Week 1 DQ 2 (UOP Course) PHL 323 Week 1 DQ 3 (UOP Course) PHL 323 Week 1 Summary (UOP Course) PHL 323 Week 1 DQ 4 (UOP Course) PHL 323 Week 2 Individual Assignment Ethical Systems Table (UOP Course) PHL 323 Week 2 DQ1 (UOP Course) PHL 323 Week 2 DQ 2 (UOP Course) PHL 323 Week 2 DQ 3 (UOP Course) PHL 323 Week 2 Summary (UOP Course) PHL 323 Week 3 Learning Team Assignment Current Ethical Issue in Business Paper (UOP Course) PHL 323 Week 3 DQ 1 (UOP Course) PHL 323 Week 3 DQ 2 (UOP Course) PHL 323 Week 3 DQ 3 (UOP Course) PHL 323 Week 3 Summary (UOP Course) PHL 323 Week 4 Individual Assignment Evaluation of a Business Code of Ethics (UOP Course) PHL 323 Week 4 DQ 1 (UOP Course) PHL 323 Week 4 DQ 2 (UOP Course) PHL 323 Week 4 DQ 3 (UOP Course) PHL 323 Week 4 Summary (UOP Course) ------------------------------------------------------- PHL 323 Week 1 Individual Assignment Personal Ethics Development Paper (UOP Course) For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 4 Times, Rating: A+ Write a 1,050- to 1,200-word paper on personal ethicsdevelopment that examines your personal ethicalsystem and ground rules, including its origins anddevelopment. Incorporate the terms found in the University...
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...I.T.S - INSTITUTE OF MANAGEMENT GREATER NOIDA Announces National Seminar on Ethical Imperatives for Contemporary Business Organisations 20th & 21st January, 2012 Venue of the Seminar Seminar Hall, I.T.S- Institute of Management 46, Knowledge Park III, Greater Noida-201308 Ph: 0120-2331000/1062/1069, 9212180556 E Mail ID: imseminar@its.edu.in Website: www.itsim.edu.in About I.T.S-The Education group I.T.S is a fast growing education group in Northern India. Established in 1995 with its first campus at Ghaziabad, the Group has more than 700 faculty members and 9000 students in 8 Institutions located at 4 campuses. With the prime objective of providing quality education and building on its reputation, the l.T.S Group has evolved as a brand amongst the premier educational institutions in the field of Management, Information Technology, Engineering, Dental, Biotechnology, Pharmacy, Paramedical Sciences and related vocational courses. The vision of I.T.S - The Education Group is "Creating a Thinking Professional Order", and the group makes incessant endeavors to create learning processes in response to the changing managerial paradigms. About ITS-Institute of Management I.T.S - Institute of Management aims to provide excellence in management education and intends to become first choice for management aspirants. The Institute is strategically located at Knowledge Park III, Greater Noida in National Capital Region (NCR). Greater Noida was strategically conceptualized to...
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... 2.1 LECTURER: MR DHLIWAYO QUESTION: Assume that your organization has been found operating without proper papers as expected .There has been a story in the newspapers about your organization being tarnished. How would you rectify such a problem as a corporate communications officer? COMMENTS………………………………………………………… Corporate communication is the communication process that is meant for business organizations and also it is communication within an organization. It can be internal communication as well as external communication with different entities or stakeholders. It is the job of the corporate communications officer to build and repair an organization’s image. According to James (1984), “Corporate communication is a management function that offers a framework for the effective coordination of all internal and external communication with the overall purpose of establishing and maintaining a favorable reputation with the stakeholder groups upon which the organization is dependent on”. Because Pevimag contractors, an organization which I work for as a corporate communications officer is in the newspapers for the wrong reasons, it is my duty to issue an official statement in which I address whatever issue or issues your business is facing, in this case the shortage of proper papers as expected. To make sure this happens sooner rather than later, I should have an emergency communication plan ready to implement...
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...Identifying Process improve Toyota Process Improvement Abstract This paper will address the identification of processed used by Toyota Corporation during the accelerator crisis. It will identify the process used and the core problems with the process. In part A of the paper the paper addresses the issues that began with sticky gas pedals, floor mats, and pedal entrapment and braking issues on some models of Toyotas vehicles. The quality of the vehicle was the issue. In part B of the paper the issue was safety and this lead to drivers dying because of safety issues. In part C of the paper Toyota has a lean process established that had no buy in from employees or Leadership which contributed to issues with their product. Toyota thought they had implemented a learn culture that consist of problem solving, teamwork, and a continuous improvement culture to sustain lean. Toyota Process Improvement Toyota is considered a global leader in the automobile business. Toyota has dominated the market with accolades from several organizations endorsing the Lexus as well as the Camry on a top ten list of best cars to own. Toyota had the market share of 12.8 percent. Toyota was based in Japan in 1933 and was introduced to the United States of American in 1957. Toyota made a name for them for producing reliable vehicles with superb quality. This paper will identify several processes for improvement that Toyota has researched, developed, or incorporated due to the crisis of the...
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...This course requires that you write and submit a Capstone Paper to your mentor. This paper consists of a situational analysis and critique of an issue or problem that you have either participated in or observed in an organization. The particulars of the paper are as follows: •It should have as its subject an issue or problem that you have participated in or observed in an organization of which you have been a part. •It should be in narrative form. •It should be no more than 10 pages (3000 words) long. •No citations are required. •It is due the last day of the semester. •Organizational behavior concepts should be discussed in concrete terms in your analysis and solution. •Be sure the following components are present: ◦Statement that clearly identifies of the issue or problem you will be discussing in your paper ◦A full discussion of the situation surrounding the issue or problem, including descriptions of all participants and how they relate to each other within the organizational structure, and also including descriptions of interactions relative to the issue ◦A discussion of the process used to achieve the outcome ◦An analysis of whether you think the outcome or outcomes were ethical, fair, and responsible in regard to various participants ◦If you were not in agreement with the outcome, an assessment of why this is true and suggestions for how you would have handled the situation for a better outcome Be sure to employ organizational...
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