Learner Name | Assessor Name | Troy Muraya | Rowland Njagi | Date Issued | Completion Date | Submitted on | 9th September 2015 | 22nd September 2015 | 23rd September 2015 | Qualification | Unit | BTEC LEVEL 3 EXTENDED DIPLOMA IN BUSINESS MARKETING | Unit 16: Human resource planning | Assignment Title | Human resource planning | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria Reference | To achieve the criteria the evidence must show that the learner is able to: | Task no: | Page numbers | P2 | Describe how the skills those employees require to carry out jobs in an organization. | 3 | 1-7 | Learner Declaration | I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.Learner Signature: ……………………. Date:……………… |

P2 Describe how the skills that employees require to carry out jobs in an organization.

-------------------------------------------------
Employers are often looking for skills that go beyond qualifications and experience.
-------------------------------------------------
While your education and experience may make you eligible to apply for a job, to be successful in the role you will need to exhibit a mix of skills: ‘employability skills’. This means that the specialist, technical skills associated with different roles may be less important than the 'soft skills' that can be transferred between different jobs and different employment sectors.
-------------------------------------------------
For employers, getting the right people means identifying people with the right skills and qualities to fulfill the role and contribute to the organization’s success. Candidates may have the qualifications and 'hard skills' needed to be able to manage the job role but, without a well-honed set of 'soft skills', employers are less inclined to hire.
-------------------------------------------------
Interpersonal Skills
-------------------------------------------------
Interpersonal skills are vital when seeking employment and may be the single most important factor for many recruiters.
-------------------------------------------------
Interpersonal skills are the skills we use to interact with other people. Good interpersonal skills allow you to participate effectively as a member of a team, satisfy customers and clients' expectations, negotiate, make decisions, manage your time efficiently, take responsibility, and work effectively with other employees. Well-honed interpersonal skills allow us to empathize and build rapport with colleagues and clients, leading to a better working environment, which can be less stressful.
-------------------------------------------------
Communication Skills
-------------------------------------------------
Employers look for people who communicate well both verbally and in writing.
-------------------------------------------------
If you are either applying for a job or looking for a promotion with your current employer, you will need to demonstrate good communication skills. The ability to communicate both verbally and in writing with a wide variety of people, maintain good eye contact, write clearly and succinctly, demonstrate a varied vocabulary and tailor your language to your audience are all essential skills that employers seek out. Good verbal and written communication means you can get your messages across with less chance of misunderstanding.
-------------------------------------------------
Similarly, active listening skills involve not only hearing but gaining and understanding information. Listening is a basic requirement leading to fewer mistakes and a greater understanding of the needs of employer and client. As your career progresses, the importance of communication skills increases since as well as creativity, people skills, and an aptitude for teamwork, the ability to speak and write with clarity and conciseness is essential for managers.
-------------------------------------------------
Critical Thinking Skills
-------------------------------------------------
The ability to solve problems and make decisions can be a huge asset to your employer and these are therefore desirable skills to develop.
-------------------------------------------------
Decision making and problem solving require gathering reliable information, evaluating the information for a variety of solutions and selecting the most appropriate option based on the criteria and situation. Although the ability to solve problems and make appropriate decisions are critical in any job, people with these skills are especially helpful in customer service positions.
-------------------------------------------------
The ability to be able to effectively plan and organize means that you, or your team, are more likely to get the job done correctly the first time. These skills are beneficial to employers as they save time and money. Planning and organization also require the recording of information (maybe in a report) which can be referred to when planning future projects.
-------------------------------------------------
Creative thinkers are innovative and inventive and are more likely to devise new ways of doing things that add value to the work environment, making systems and procedures more efficient. Creative thinkers can offer new perspectives about the job and the company.
-------------------------------------------------
Personal Development
-------------------------------------------------
Personal development is all about having the right attitude towards work and the organization you work for. Employers look for people who are keen to develop and learn.
-------------------------------------------------
Lifelong learners are always valued in organizations. In order to stay ahead of the competition, organizations need to continually learn and develop better ways of doing things. The employee who is open to learning and embraces change will be more successful than the person who is afraid of learning and resistant to changes in the organization. Most jobs involve change, some more frequently than others, and employers want people who are adaptable, flexible, and patient, and respond who well to change.
-------------------------------------------------
Personal development is also concerned with how individuals evolve their working practices and attitudes to work. Self-motivation and confidence are key areas of personal development as is personal appearance and how others perceive you. Self-management skills, also known as ‘self-control’, are the skills we use to manage our personal feelings and how we react to challenges and problems both at work and in our private lives. Personal development includes learning to avoid potentially negative emotions such as anger and stress while developing assertiveness and effective negotiation skills.
-------------------------------------------------

-------------------------------------------------
Presentation Skills
-------------------------------------------------
Presenting information clearly and effectively is a key skill in the work place and presentation skills are required in almost every modern employment area.
-------------------------------------------------
Whether you are an administrator, manager or executive, you should expect to present your ideas and findings to your work colleagues and external stakeholders. Presenting information does not just include making formal presentations - information could be presented in the form of notes, reports, research findings, business plans, scenario planning, risk assessments and strategic documents.
-------------------------------------------------

-------------------------------------------------
Leadership
-------------------------------------------------
Leadership is the ability to influence others toward the achievement of a goal.
-------------------------------------------------
Leaders either have, or are perceived to have, strong self-confidence. Leaders are team players, allowing them to work in a group to achieve the best results for their employer. Leaders show social skills by respecting the thoughts, opinions and ideas of others - they gain the respect of others and aim for credibility.
-------------------------------------------------
The four most important skills sought by executive level recruiters are interpersonal skills, communication skills, strategic thinking and leadership ability. Developing your leadership skills can therefore not only help you to find a senior position, but may also help you to gain promotion with your current employer.
-------------------------------------------------

-------------------------------------------------
IT Skills
-------------------------------------------------
Most people need some IT skills to find work today. Acquiring basic IT skills and being familiar with using a computer may open up a wide range of employment opportunities and increase your marketability in the workplace.
-------------------------------------------------
It is likely that a modern job will require you to be familiar with at least some computer applications. Computer literacy means understanding what computers can and cannot do. Even if you know that you will not be using a computer in your job, it is well worth your while learning some of the basics of information technology, for example how to send and receive emails, use the internet effectively, and use word processor and spreadsheet software.
-------------------------------------------------

-------------------------------------------------
Suraya property group
-------------------------------------------------
The skills required by at Suraya in two parts
-------------------------------------------------
1: soft skills
-------------------------------------------------
2: hard skills
-------------------------------------------------
The first parts I will elaborate the additional skills required to the hard skills while the hard skills are the academic qualification necessary in Suraya
-------------------------------------------------
The above company is a property development company, with a vision to develop homes. The main academic skills needed are Architectural, Engineering, construction, Landscaping, project management, Business development.
-------------------------------------------------

-------------------------------------------------
Business Development Manager
-------------------------------------------------
The first part of any project is to identify a suitable land and location that has potential for further development identifying suitable land. The business developer must have good knowledge of the cost of land and the zoning and they work very closely with the CEO of the company to ensure the main objectives of the company are in line with any new project. Natural intuition and zoning are some of the qualifications required followed by the relationship with land agents .The ability to verify the authenticity of the documentation is another required qualification of the staff allocated the duty of a business manager
-------------------------------------------------
The academic qualification could be Law or real estate agent.
-------------------------------------------------

-------------------------------------------------
Architecture
-------------------------------------------------
This is the heart beat of the development company with registered Architects required who can execute master plans, others who can design from scheme to
-------------------------------------------------
Approval stage with all the required working drawings, At Suraya a team of fifteen Architects are employed on a full term bases. They supervise the projects from ground breaking to handover. Architects require Bachelor of Architecture
-------------------------------------------------

-------------------------------------------------
Civil & structural engineers
-------------------------------------------------
The C&S engineers are responsible for ensure that the building is structurally sound and they are a very crucial part of the team in a building.
-------------------------------------------------
The C&S engineer requires a Civil & structural engineering degree
-------------------------------------------------

-------------------------------------------------
Mechanical & Electrical Engineers
-------------------------------------------------
The M&E engineers are responsible for ensuring that the plumbing and electrical function well. Plumbing involves water related works whilst Electrical deals with electricity works. The Mechanical engineer requires a bachelor of Mechanical enquiring whilst the electrical engineer requires a bachelor of Electrical engineering
-------------------------------------------------

-------------------------------------------------
Quantity Surveyors
-------------------------------------------------
The entire project once drawn needs an Quantity Surveyor to put together the bills of quantities which is a complete document that stipulates the measurements of the materials required for all areas of the entire development. The QS also provides construction cost estimates. The quantity surveyor will require bachelors in Land economics
-------------------------------------------------

-------------------------------------------------
Projects Managers
The process of coordination is necessary to ensure all aspects are well documented. After the architects and Engineers have completed the drawings. The PM responsibility is to coordinate all the consultants plus the construction team. The project manager requires a bachelor in Project Management or masters in the same.

Landscaping
The terrain is never the same in the various projects a clear understanding levels, soil type or texture, water drainage is crucial in ensuring the beauty of landscaping. Landscape architects are required for this area.

Legal
At Suraya the letters of offers, sale agreements, lease agreements, discharges, charge documents are all handled by a certified qualified advocate of the high court to ensure the clients and the company are well represented in case of any dispute at the same time clients receive properly executed documents. The legal department corresponds with the banks for loan or mortgage approvals, until the release of funds from the respective banks.

Finance
The volume of transactions require qualified and certified accounts to ensure the payments are receipted to the clients correctly, payments to the various stake holders are paid on time, cash flows are managed properly. Payrolls are well documented and Audited accounts are finalized on time. Statutory payments are paid out on time and managed. A qualified CPA holder is just one of the qualifications required, Holder of a bachelors of commerce degree.

Human resource
The management of all entire payrolls, benefits, leaves days, employment contracts. a degree in human resource management is one of the qualification and experience in dealing with staff everyday needs.

Sales
This department that is people oriented, public relations and customer relations is paramount. A degree in Marketing and public relation is necessary to handle the clients and the brand in a powerful professional way.

Administration
The front desk requires staff to welcome and direct clients to the right department as the walk in to the office. A degree in business administration is necessary to cater to the volume of enquires. Support staff such as drivers, messengers, and cleaners of the tea lady.
-------------------------------------------------

Conclusion
-------------------------------------------------
The skills and talents of employees are very important to Suraya as they can improve value to the business. This means that they can make the business even better or more efficient if full use is made of them. Humans, like other resources such as finance or buildings, need to be used efficiently and usefully. Like other resources they also need to be paid and planned for, especially if the skills that are required are hard to find. There are various methods that businesses adopt in the training and development of their employees, depending on their needs. They include role-playing, job rotation, on-the-job training, vestibule training etc. Without employee skills a business has a problem in improving there business.
-------------------------------------------------

-------------------------------------------------
References:
-------------------------------------------------
Suraya www.suraya.co.ke
-------------------------------------------------
Employee skills www.skillsofemployee.com
-------------------------------------------------
Examples of employee skills www.quintcareers.com
-------------------------------------------------
Importance of employee skills www.entreprenuer.com
-------------------------------------------------

-------------------------------------------------