Question 1: Using the following phrases, write an email with minimum of 70 words to the customer Mr. Gill Roy explaining delay to the project.

Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur

Sample Answer:
Dear Gill Roy
The project “Payment processing system” was scheduled to be deliverd on 10th of May(Friday).But due to an unexpected power outage at our company for the past 4 days,we won’t be able to deliver the same on time.It also includes recovery of lost work. Hence, there will be an overall delay of about 7 days. We are trying hard to manage this problem and I assure you that this kind of problems will not recur again.

Yours faithfully,
XYZ

Dear Gill Roy,

The project “Payment processing system” was scheduled to be delivered on 10th May (Friday). However, due to an unexpected power outage in our offshore site for the past 3 days, work did not progress as expected. Also we lost a few of our works as backup systems did not come online. Hence we are expecting an overall delay in the delivery of the project for a maximum of 7 days within which our team will work on the issues. Apologies for the delay and we will ensure that the mistake will not recur in future again.

Thanks and Regards
XXX

Question 2: You are a part of corporate communication team in your company. The working time period is revised as 8:30 am to 5:00 pm. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to the employees in your company informing the same.

by 30 minutes to avoid traffic - effect from next week - lunch duration-revised working time - reduced by 10 minutes-free breakfast-office will start earlier-till the end of rainy season-will be in effect.

Dear employees,
The working time period has been revised as 8:30 am to 5:00pm.You all have to be on time, otherwise strict actions will be taken against the late comers. You can be considered late by 30 minutes to avoid traffic. The lunch duration, will be from 12noon to 1:40pm, has been reduced by 10 minutes. As the office will start earlier, therefore, free breakfast will be provided by the company. This timing hours will be with effect from next week, till the end of rainy season.
Thank You
Yours faithfully,
XYZ,
Corporate communication team member
Dear All,

We hereby announce a change in the work timings as 8.30 AM to 5.00 PM, with effect from next week, till the end of rainy season Which means, office hours would commence 30 mins earlier to cover up minimum 30 Mins extra time being spent during peak hour traffic during monsoons. Also, additional changes include reduction of lunch duration by 10 minutes & timings of free breakfast are now applicable from 7.30 AM to 8.30 AM only. Since request to each one of you to adhere to the new timings.

Have a nice day
Regards
Lead - Corporate Communications

Question 3: As your company is doing good business and expanding, your company is relocating it's office to a new address. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your customer informing the change in address.

near outer ring road-shifting to-bigger office space-November 10-change in telephone number-new address is provided below-fourth floor-Cesina Business Park.
Dear customers,
Our company is doing a very good business and now needs a bigger office space to work.Therefore, it is shifting from our old location which is near outer ring road to Cesina Business park on fourth floor, on November 10. There is a change in our telephone number.The new no. is +919977340088.The new address is provided below.
New Address- 402,TCS office, Cesina Business Park
Regards,
XYZ

Dear All,

We are happy to announce that we are moving out to much spacious office from November 10th onwards. It is indeed a great sign of our ever growing business & our increasing clientele.
Hence, for a better productivity results, our management has taken a decision of increasing the team size & allocate us a much more spacious facility with all the modern state of art amenities.
Our new abode will be Fourth Floor, Cesina Business Park, Near Outer Ring Road, Bangalore/Chennai/Hyderabad etc.,

Please also make a note of new board line number (reception number)-xxx-xxxxxxxx. Lets us all make the most use of the resources available in the said new office to server our clients better. Thanks & Regards

Question 4: You are the project leader for a team of 20 members. As the team members are not submitting the weekly time sheets regularly, you need to email them stressing the need to submit without fail. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your team members informing the same.

can be accessed online-lead to loss of pay-every week-do not default-used to bill client-actual working hours-by friday-failure to adhere-time sheet filling application.

Dear All,

It has been observed that many of you are not filling the timesheets on regular basis. Let me tell you, filling up time sheets is the only way, to measure your hardwork, as long as you are working on this project. This is important for us to report it to our client, the actual amount of work done by each one of you in terms of number of hours per day, at the end of every week.
Only on the basis of this, we can bill you all to the client, which is directly linked to you monthly salary. In our words, it leads to loss of pay for any particular day, for which time sheet is not filled.
Please adhere to the company guidelines & fill the same on daily basis or atleast weekly basis.
Time sheet filling application is easily accessible in our intranet portal, which needs your login credentials.

Please do the needful on regular basis.

Regards
Project Lead xxxx 12. Thank you - time and consideration -extended - interview with you yesterday - opportunity - my experience - my future goals - hearing from you - wish to thank - courtesy.

Ans:-

Dear

Thank you for the time and consideration you extended to me during my interview with you yesterday.

I appreciate having had the opportunity to speak with you about my experience in related fields and my future goals.

I shall look forward to hearing from you and wish to thank you again for your courtesy.

9. Using the following phrases, write a letter of Notice of Rejection of Goods.

Received goods - our order - dated - hereby reject said goods - reason(s) - Goods not delivered - required time - defective as described - non-conforming to sample or specifications - Notice of acceptance of our order - as required - not received - ordered the goods from other sources - issuing appropriate credits or refunds - provide instruction for return at your expense.

Ans:-

NOTICE OF REJECTION OF GOODS

Date: _

To: _ (Supplier)

We received goods from you pursuant to our order dated ________
We hereby reject said goods for the reason(s) checked below: __ Goods were not delivered within required time.
__ Goods were defective as described on reverse side.
__ Goods were non-conforming to sample or specifications as stated on reverse side.

Notice of acceptance of our order, as required, has not been received, and we ordered the goods from other sources. __ Prices for said goods do not conform to quote,catalogue or order.
__ Goods represent only a partial shipment.

Please issue appropriate credits and provide instruction for return at your expense. Rejection of said goods shall not be a waiver of any other claim we may have.

Very truly,

8. Using the following phrases,Write an e-mail to express Congratulations on Promotion

Congratulations - promotion to (position)- hard - worked - earn -feel - wise in having – choice - accept - wishes - success in your new position.

Ans:-

Dear

Congratulations on your recent promotion to (position)

I know how hard you have worked to earn the recognition you presently enjoy at (name of firm) , and I feel that they are very wise in having made their choice.

Please accept our best wishes for your success in your new position.

(OR)

Dear

It was with great pleasure that I read of your promotion to the position of (position) with (name of firm)

I am sure your firm has made a very wise choice and that you will excel in your new role as (position)

Please accept my congratulation on your promotion and my very best wishes for your continuing success.

11. Using the following phrases write an e-mail on Policy Letter on Vehicle Expense Reimbursement.

essential that - personnel drives company and personal vehicles in connection - company - maintain - record - expenses incurred - reimbursed - expenditures that - your good - record keeping - possible.
Receipts – submit – purchases - expenses and repairs - require record -the amount of time spent driving - your cooperation

Ans:-

Dear

It is essential that any of our personnel who drive company and personal vehicles in connection with company business maintain a thorough record of any expenses incurred. It is our desire to be certain that you are reimbursed for any expenditures that you make in this regard, and your good record keeping will make this possible.

Receipts must be submitted for gasoline purchases, parking expenses and repairs. In addition, we will require your daily record of the number of miles driven, the odometer reading, before and after, and the amount of time spent driving. This information should be contained in your weekly report to (name)

Thank you very much for your cooperation in this matter.

10. Use the given phrases and draft an e-mail of Notice of Unsatisfactory Performance of your subordinate.

Confirming our meeting – unsatisfactory aspects - your performance - expect - the future - improve your performance - every confidence - the problem - be repeated.

Ans:-

NOTICE OF UNSATISFACTORY PERFORMANCE

Date: _

To: _ (Employee)

Confirming our meeting relative to certain unsatisfactory aspects of your performance, we expect that in the future you shall improve your performance by:

_

We have every confidence the problem will not be repeated.

7. Using the following phrases,Write a Letter - CONFIRMATION OF VERBAL purchase ORDER

This letter -confirm -acceptance -verbal order communicated - on (date) - purchase order – terms attached -Unless - objection - ten days -receipt of this order- expect delivery – goods on the date indicated.
Ans:-

CONFIRMATION OF VERBAL ORDER

Date: _

To: _ (Supplier)

This letter shall confirm your acceptance of verbal order communicated to you on _.
A copy of our purchase order containing the state terms is attached.
Unless we receive objection within ten days of your receipt of this order, we shall expect delivery of all ordered goods on the date indicated.

Very truly yours,
Using the following phrases,Write an e-mail on Acknowledgement of Change in Meeting Date .

Pursuant to your request - changed your meeting -(time), - (date)- able to accommodate - (name of individual) - looking forward - meeting - newly appointed date.

Ans:-

Dear

Pursuant to your request, we have changed your meeting with (name of individual) to (time), on (date)

We are pleased to be able to accommodate you in this manner, and (name of individual) will be looking forward to your meeting on this newly appointed date.

3. Using the following phrases, Write a letter as an Acknowledgement from Publisher, Comments Referred to Author.

Thank you - your letter - the author - response. - hearing from him - near future - I am pleased that - article informative - continue to read - any comments or questions - please do not hesitate to write - We value our readership - a member - subscribers.

Ans:-

Dear

Thank you for your comments. A copy of your letter has been forwarded to the author for his response. I am sure you will be hearing from him in the near future.

I am pleased that you found our article informative and hope that you will continue to read our publication.
Should you have any comments or questions in the future, please do not hesitate to write to this office.

We value our readership and are proud to have you as a member of our family of subscribers.

4. Using the following phrases,Write an e-mail as an Acknowledgement of Merchandise Returned for Repair.

product name and model number - repair - received on (date)- returning it -necessary adjustments -sorry - experienced a problem - product – want -purchasing - product name.

Ans:-

Dear

The (product name and model number) that you mailed to us for repair was received on (date)
We will be returning it to you as soon as the necessary adjustments are made.

We are sorry that you experienced a problem with our product and want to thank you for purchasing a
(name of product)

5. Using the following phrases,Write an e-mail to express an Apology After Cancellation of Order

acknowledge receipt - letter (date)- reasons -canceling your purchase -misunderstanding - led – cancellation- the matter up with management - problem - does not occur - valued customers- satisfaction - primary concerns- Please accept our apology.

Ans:-

Dear

This is to acknowledge receipt of your letter of (date) in which you set forth your reasons for canceling your purchase order #

I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.

6. Using the following phrases,Write a Complimentary Letter to a Hotel on successful bussinees meeting held.

(annual event of the company) - held at your hotel- successful- compliments - received - staff's courteousness - excellent food -prepared - occasion - Thank you - make -event a success.

Ans:-

Dear

Our (name of event) that was held at your hotel was extremely successful.

The compliments that I have received on your staff's courteousness and the excellent food that your chefs prepared for the occasion have been numerous.

Thank you for helping to make our event a success.

1. Using the following phrases,Write an e-mail to the tenant of a rented house giving 30 day NOTICE TO QUIT.

Take notice that - tenancy - hereby terminated - expiration of 30 days - notice on you,- required to quit -the possession of the premises - occupied by you -under such tenancy.

Ans:-

NOTICE TO QUIT

TO _________________________, Tenant in possession:

Take notice that your month to month tenancy of the herein described premises is hereby terminated at the expiration of 30 days after service of this notice on you, and that you are hereby required to quit and on said date deliver up to me the possession of the premises now held and occupied by you under such tenancy.