...Listening and Nonverbal Communication Chapter 3 Mary Ellen Guffey, Business Communication: Process and Product, 5e Copyright © 2006 Notes Today p1 Starting Writing NOW! • • • • • • • • The four parts of the listening process Listening Process Barriers Listening in the Workplace Improving Listening ITW Skillful Listening Ten Misconceptions About Listening Most Irritating Listening Habits Nonverbal Communication Ch. 3, Slide 2 Mary Ellen Guffey, Business Communication: Process and Product, 5e Notes Today p2 • Functions of Nonverbal Communication • Forms of Nonverbal Communication • Nonverbal Communication and Perception Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 3 Listening Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 4 The Listening Process Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 5 The Listening Process Perception Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 6 The Listening Process Perception Interpretation Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 7 The Listening Process Perception Interpretation Evaluation Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 8 The Listening Process Perception Interpretation Evaluation Action Mary Ellen Guffey, Business Communication: Process and...
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...or leader heavily depends on their communication skills. Interpersonal communication is important because it’s required on a daily basis; whether it be among other leaders, giving direction to subordinates, during coaching/counseling, or during presentations. Effective communication, both written or verbal, are a prerequisite to success. The following will describe how nonverbal communication, perception, and social media play a vital role in the communication process. Three concepts Nonverbal Communication Nonverbal communication is the expression of a thought without the use of spoken or written word. Body language is the most common form of nonverbal communication and accounts for up to 70 percent of all communication. “Nonverbal language is not limited to eye contact, standing position facial expressions, body posture, hand movements, or mannerisms” (Satterlee, 2013). It also varies greatly from culture to culture. The five classes of nonverbal communication are chronemics, kinesics, paralinguistics, proxemics, and haptics. Your nonverbal response can speak louder than any words that will ever come out your mouth. I have found it hard to not ‘wear my emotions on my face’ because others can already sense how I’m receiving their message even before I open my mouth to reply. Perception Perception is the processing, interpreting, selecting and organizing of information. Perception's effect on the communication process is all about how the same message...
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...Letter of Advice Rebecca Black-Long Interpersonal Communication 200 Professor Tricic June 22, 2014 Dear Bobby Joe and Billie Sue: Congratulations of your recent announcement of engagement! I know you are both so excited and are looking forward to a wonderful married life full of happiness and love. I appreciate your interest in wanting to know of the things I learned recently in my Interpersonal Communication class at Ashford University that may help you in securing your future together through communication. I would like to cover five topics that I personally feel will be most beneficial to you both as you begin your journey to a happy life. The five topics I have chosen are 1) understanding how perceptions, emotions, and nonverbal expression affect interpersonal relationships, 2) knowing strategies for managing interpersonal conflicts, 3) recognizing how words have the power to create and affect attitudes, behavior, and perception, 4) developing strategies for active, critical, and empathic listening, and 5) understanding the impact of gender and culture on interpersonal communications. I personally feel that if you both consciously work towards mastering the skills of effective communication your relationship will flourish and grow. In addition to my advice, I will also offer you some supporting evidence from professionals that I believe will be very beneficial for the both of you. Keep in mind as you join your lives together through holy matrimony, the...
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...Define Communication-is the act of transmitting information. communication Definition-Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees. 2. Describe the interpersonal communication process. Interpersonal communication occurs between individuals. It is an interactive process that involves a person’s effort to attain meaning and respond to it. It involves sending and receiving verbal and nonverbal messages. information management Definition-Application of management techniques to collect information, communicate it within and outside the organization, and process it to enable managers to make quicker and better decisions. 3. Describe the 3 factors that influences perception. -The receiver: Our personal characteristics influence how we interpret an observation we have just made. -The target of perception: A person’s physical features and appearance such as her or his weight, height, race, age group, clothes, physical attractiveness or gender affect what we perceive. -The situation in which the perception takes place: It provides the perceiver with addition information in interpreting the information. 4. Define Perception- Perception...
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...THE IMPACT OF NONVERBAL COMMUNICATION CUES USED BY LECTURERS DURING LECTURES A CASE STUDY OF DR MFON ITEK and MR MIKE IGIRI WRITTEN BY EKPO, YVONNE UWEM 10/AR/CA/661 AKPAN, EDIDIONG ANIEDI 10/AR/CA/640 SUBMITTED TO DR ITA EKANEM LECTURER-IN-CHARGE COM317: CASE STUDIES IN COMMUNICATION ARTS DEPARTMENT OF COMMUNICATION ARTS FACULTY OF ARTS MARCH, 2013 INTRODUCTION Nonverbal communication is behavior, other than spoken or written communication, that creates or represents meaning. In other words, it includes facial expressions, body movements, and gestures. Nonverbal communication is talking without speaking a word. It is very effective, maybe even more so than speech. Remember the saying, “Actions speak louder than words” or “a deafening silence” You may be surprised to know that not only humans respond to this kind of communication. If you have a pet, especially a dog, it may follow directions and respond to hand and body movements more than your words. Dogs will even get confused if you say “sit” but give the hand motion that you usually use for “stay”. There are two main types of nonverbal communication, the body language and the gesture. Body language: Body language is body movements that depend on a person’s attitude or feelings. Body language includes the way people walk, how they stand, and their facial features. In other words, any kind of meaning that is shown by a person's body attitude or movements. For example, when a student sees...
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...W. Hildebrandt noted in their book Effective Business Communications. In fact, studies have shown that between 60 and 90 percent of a message's effect may come from nonverbal clues. Therefore, it is important for small business owners and managers to be aware of the nonverbal messages they send and to develop the skill of reading the nonverbal messages contained in the behavior of others. There are three main elements of nonverbal communication: appearance, body language, and sounds. Facial expressions are especially helpful as they may show hidden emotions that contradict verbal statements. For example, an employee may deny having knowledge of a problem, but also have a fearful expression and glance around guiltily. Other forms of body language that may provide communication clues include posture and gestures. For example, a manager who puts his feet up on the desk may convey an impression of status and confidence, while an employee who leans forward to listen may convey interest. Gestures can add emphasis and improve understanding when used sparingly, but the continual use of gestures can distract listeners and convey nervousness. In oral forms of communication, the appearance of both the speaker and the surroundings are vital to the successful conveyance of a message. "Whether you are speaking to one person face to face or to a group in a meeting, personal appearance and the appearance of the surroundings convey nonverbal stimuli that affect attitudes—even emotions—toward the...
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...Letter of Advice: Interpersonal Communication Derek M. Cote COM 200 Interpersonal Communication Professor Latricia M. Carter January 21, 2012 Letter of Advice: Interpersonal Communication Dear Ricky and Lucy, Congratulations on your recent engagement! I would like to share some communication concepts that I recently learned and personal experiences with both of you on the importance of interpersonal communication for a strong healthy marriage. We often take our spoken words and body language for granted which sometimes have a negative impact on our relationship. Knowing your partner and communicating effectively to share personal feelings is the key to a successful marriage. Self-Disclosure Self disclosure is a key element in a marriage which increases trust in each other while building a strong relationship. Understanding your inner thoughts and feelings will significantly impact how you see others, especially your spouse, which will increase your ability to share your innermost feelings (Sole, 2011). Ricky and Lucy, by sharing these private feelings and other hidden secrets will reveal your vulnerabilities that will deepen your relationship with each other. I can see that both of you genuinely love each other; so this will not be hard to accomplish. Self disclosure is paramount to a successful intimate marriage; your initial risk of communicating your true identity will be rewarded throughout your marriage (Schoenberg, 2011). I recently read...
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...How do my styles of Communication have an effect on my communication with others? This class has helped me break into who I believe I am and how I may reflect those beliefs onto others. I have found that my communications skills are very strong in some areas and could use some work in other areas. It is my opinion that many factors in life can help or hinder the way you communicate your needs, wants, emotions and thoughts. Many feel that by expressing their opinions or emotions others will portray them as being weak or overbearing and in some cases if a different approach of communication was taken, these expressions will have been perceived differently. Through my studies I have found that I am a very active listener with tendencies to be passive and can work at being more efficient in communicating my emotions in a productive manner. “Your personal success and happiness depend largely on your effectiveness as an interpersonal communicator.” (Devito, 2016) My communications skills are very strong when it comes to listening to others, being a lending ear and encouraging others to have open lines of communication. It is my opinion that many factors in life can help or hinder the way you communicate your needs, wants, emotions and thoughts. Many feel that by expressing their opinions or emotions others will portray them as being weak or overbearing and in some cases if a different approach of communication was taken, these expressions will have been perceived differently...
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...Fundamentals of Communication In this chapter we will discuss: • The Importance of Communication • The Basic forms of Communication • The Process of Communication • Barriers to Communication • Dealing with Communication Barriers Communication is the process of transferring meanings. In a business setting this process sometimes accounts for the difference between success and failure and also profit and loss. This fact is now being recognized by both the corporate community and business schools. In a 1984 Harvard Business Review poll of practitioners and academicians, both groups felt that the oral and written skills of MBAs required a great deal of improvement. Today business communication has become so important that many colleges and universities, nationally and internationally, require the course for graduation. It is becoming clear to all the concerned parties that communication is critical to the effective functioning of modern business enterprises. |The importance of communication | Effective business communication is important both to the individual and to modern organizations. Helping You Good communication skills often make the difference between being hired and fired. A well written resume and cover letter, and a convincing interview, can get you the job you want even though more qualified people had applied for it. And once you start working, you’ll...
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...Verbal and Nonverbal Communication and Listening Skills Adam Black SOC/110 06/15/15 Kelly Simpson Verbal and Nonverbal Communication and Listening Skills Verbal communication coexists alongside non-verbal communication, which can affect people’s perceptions and exchanges in subtle but significant ways. Non-verbal communication includes body language, such as gestures, facial expressions, eye contact and posture. Touch is a non-verbal communication that not only indicates a person’s feelings or level of comfort, but illustrates personality characteristics as well. A firm handshake or warm hug indicates something very different than a loose pat on the back or a timid handshake does. The sound of our voice, including pitch, tone and volume are also forms of non-verbal communication. The meaning behind someone’s words is often entirely different than the literal translation, as is seen in instances of sarcasm and mockery. The clothing we wear and the way we design our living space are also forms of non-verbal communication that frequently shape people’s judgments about others, regardless of whether or not the perceptions are true. Think of how many relationships start with a man and woman making eye contact across a crowded room. A playful wink tends to be more effective than a well-thought out pick-up-line. We can identify five main functions of non-verbal communication: to express emotions, communicate interpersonal relationships, support verbal interaction...
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...1. Research the role of nonverbal communication in business dealings in Brazil. There are many concepts related with nonverbal communication in business dealings at Brazil. Basically, the scheme of nonverbal communication concepts in Brazil falls within the following. First concept is the artifact; this is related with the person´s physical appearance and his/her physical surroundings. South American people and specifically Brazilians emphasizes in the artifacts as triggers of a conversation, or also as impediments by the time to have a good conversation. Chronomics is other important concept within Brazilian business culture. This concept is related with managing time, the delays in appointment times and the lack of planning in the management of the time. Haptics refers to all the elements related with corporal touching during conversations. Handshakes, hugs and kisses are associated to this topic and in Brazil these actions are very common in the business environment. Kinesics involves the study of the body language and how people perceive it. Brazilians appreciate the eye to eye contact as a manner to show respect, they use different gesticulations during conversations and this is a peculiar custom of their culture. Proxemics relates all the components of the physical position or space. Brazilians do not take care of proximity during conversations. They can be really close as conversations and that is not a problem in their country. Finally, silence and time expresses the...
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...University CA104 Interpersonal Communication Spring II Term 2012 Interpersonal Communication Report SCOTTIE PENNINGTON 05/05/2012 Interpersonal Communication Report Outline I. Interpersonal communication can be defined a number of ways, but it is usually described as communication between or among connected persons or those in a close relationship. I have really been able to examine my own interpersonal communication, between and among the people I am connected to or have close relationship with, over that last few weeks. Prior to this course, I felt my interpersonal communication skills were above average and very effective. However, I have discovered there are many ways I can improve my interpersonal communications and relationships with others. Through the exercises conducted during this course I have realized that I need to work on my effective listening, perception of others and how my nonverbal cues can cause barriers to interpersonal communication. I will describe the barriers I have created and how I have resolved them over the past few weeks. Understanding my own shortcomings in communication, and attempting to resolve them, has helped me improve my current and future relationships with other. II. Main Points A. Fundamental Elements of Communication 1. The fundamental elements of communication can sometimes be taken for...
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...Demonstrative Communication Paper Student Name BCOM/275 Date Uop Instructor Name Demonstrative Communication Paper The transferring of information between one person and another is communication. This can be done in a variety of ways using many different methods; including demonstrative communication. Demonstrative communication includes nonverbal and unwritten communications and involves interaction from both the sender and receiver. The sender through nonverbal communication must send the correct message, and the listener must receive and interpret the message correctly. Demonstrative communication, as with any form of communication can be positive, negative, effective, and ineffective for both the sender and receiver. Effective communication involves more than just understanding the information. It involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators, which may not be openly expressed in words. (Cheesebro, O’Connor & Rios, 2010) It is critical to always be aware of the way or manor in which we are communicating. Since demonstrative communication consists of non-verbal communication we should pay very close attention to the way we communicate with others. We should be aware of our body language, facial expressions, and the way we make eye contact, even the way we look and dress can be important. Our entire outlook can potentially affect this communication process. Demonstrative Communication...
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...Communication at Work Professional communication is one of the most coveted skills in the workplace today. The number one cause of wasted work time and effort is poor communication. Poor communication not only contributes to wasted effort, but also causes frustration and poor employee morale in both the workers and managerial staff. Whether we are an individual performer, manager, or Vice President, effective professional interpersonal communication is an essential skill that will both ensure our stability in the corporation and the major indicator for our promotion. In this essay, we will discuss the principles and misconceptions of effective professional communication in the workplace, explain how perceptions, emotions, and nonverbal expression affect interpersonal relationships, and describe a systematic approach to guide us through interpersonal conflicts in the workplace. Principles of Professional Communication In today’s troubled economy, corporations are basing their future success and longevity on their business principles, conduct, and reputation. To build a solid reputation, they focus on integrity, business ethics, and a code of business conduct designed to make them stand out above the competition. The same basic principles hold true for the successful employee workforce. With interpersonal communications skills being one of the most coveted skills in the workplace today, each employee must focus on improving in this area. Integrity, respect, openness...
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...Key Terms and Definitions for Lesson 1, COM100 Term Human Communication: Definition (from textbook) The process of making sense out of the world and sharing that sense with others by creating meaning through verbal and non-verbal messages The beliefs, values, and moral principles by which one determines what is right or wrong Originator of a thought or emotion who puts it into a code that can be understood by a receiver Person who decodes a message and attempts to make sense out of what the source has encoded A process of translating ideas, feelings, and thoughts into a code A process of interpreting ideas, feelings, and thoughts that have been translated into a code Written, spoken, and unspoken elements of communication to which people assign meaning Pathway through which messages are sent Interference—literal, situational, or psychological—that hinders the accurate encoding or decoding of a message Response to a message Physical, historical, and psychological communication environment Example A conversation with your significant other Ethics: “Do unto others as you would have others do unto you.” Someone who speaks to you Source: Receiver: Someone you’re speaking to Encoding: You consciously decide what you’re going to say You are trying to understand what someone else is saying Decoding: Message: Something you try to say to someone else Channel: Noise: Speech You’re trying to talk to someone who is listening to her iPod You speak; someone...
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