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Phase Ii Marketing

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Submitted By suzettebrown
Words 456
Pages 2
Phase II
Suzette Brown
MKT/421
October 11, 2012

Phase III
Describe the attributes of your product or service in detail.
Starbucks is an organization long built on the relationships it has built with its customers. The brand has become so recognizable and iconic, that mere outline of its logo will likely cause an unprovoked ‘Starbucks’ muttering. The connection is so strong that many customers make the mistake of ordering a ‘venti’ cup of coffee, instead of large if they ever visit a competitor. Brand loyalty is not brand popularity; instead it is based on long-term dedication from a large number of customers. The development of long-term dedication is not without a set of value attributes, which in Starbuck’s case, is found in their products and their service.
The products offered by Starbucks are more than coffee. This was not always the case, however, now the menu offerings at Starbucks include sandwiches, salads, yogurts, fruit juices, and baked goods, to name a few. The coffee is a special blend of beans that makes Starbucks coffee a unique flavor. More importantly, the flavor has been a consistent blend since the company’s inception. Additionally, over the years, Starbucks has learned to cater their products to include season flavors in an attempt to reel in new customers. Starbucks was one of the first companies to offer a loyalty rewards program for its customers, which was arguably easy to obtain based on the repeat business its coffee has produced.
Besides a superior product, Starbucks also leads the industry through and by the services they provide. The mood and environment a person feels upon entry is one that evokes a positive feeling. The employees aim to know the name of their customers, as well as their favorite drinks. Seemingly, there is a competition to have drinks made for regulars before they even make it to the

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