...Foreign Trade University Faculty Of Business Administration APPLIED INTERGRATED BUSINESS The Student’s Pllog for the first 3 weeks of semester I Student Name: Bang Tran Hai Vo Student ID No. : 1305052015 Instructor : Dr. Cao Dinh Kien Ha Noi, September - 2015 I. Introduction This unit continues the theme of integration which underpins the level one Business Studies Programme. It consists of projects based on business cases, which enable students to apply the theories and knowledge gained from the level 2 business units in a variety of realistic contexts – in service and production based organisations. The final project will be carried out in conjunction with a multinational organisation. The aim of the unit is to support realistic learning by providing an opportunity to apply knowledge and skills to real business situations making it possible for students to continue to develop understanding of the interrelatedness of all the business disciplines fundamental to business success giving students sufficient time to carry out meaningful tasks enabling students to gain a comprehensive understanding of the core business disciplines through application providing opportunities to enhance existing business skills such as group working, data retrieval and analysis, presentation and to develop their ability to define problems and seek practical solutions. II. Week (1) : Review about...
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...FOREIGN TRADE UNIVERSITY ------------------------------------------------- FACULTY OF BUSINESS ADMINISTRATION APPLIED INTERGRATED BUSINESS JOHN LEWIS’CUSTOMER SERVICE CASE STUDY Student Name : Bang Tran Hai Vo Student ID Number : 1305052015 Instructor : Dr. Cao Dinh Kien Hanoi, October – 2015 ------------------------------------------------- CONTENT 1. Introduction about John Lewis 2. John Lewis – A customer service and the success in keeping customer satisfaction 3. Bad practice of customer service 3.1 Analysis of the causes for bad customer service 3.2 Suggestion and Recommendation 4. Pllog 5. Refferences 1. Introduction John Lewis is a chain of upmarket department stores operating throughout Great Britain. The chain is owned by the John Lewis Partnership, which was created alongside the first store in the mid-1800s. The first John Lewis store was opened in 1864 in Oxford Street, London. The chain's slogan is "Never Knowingly Undersold" which has been in use since 1925. There are 45 stores throughout England, Scotland and Wales, including eleven "At Home" stores, and a "flexible format" store in Exeter. The store in Birmingham is the largest operated by the Partnership outside London. On 1 January 2008, the Oxford Street store was awarded a Royal Warrant from Her Majesty the Queen as: "suppliers of haberdashery and household...
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