...After taking a look at Tim’s Coffee Shoppee I saw many problems with this business. The business has a good product with a great location, but some of the workers are not the best. There are a few that are great but on the other hand there are some that just need to be let go because they are hurting the business with their bad attitudes. I’m going to start with talking about the owner role in POLC and how Tim should be running his business. First off POLC is Planning, Organising, Leading and Controlling. Tim first off needs to come up with a vision and mission statement this way the customer and the staff will know what to expect. According to Mindtools (2012) A Mission Statement defines the organization's purpose and primary objectives. Its prime function is internal – to define the key measure or measures of the organization's success – and its prime audience is the leadership team and stockholders. Vision Statements also define the organizations purpose, but this time they do so in terms of the organization's values rather than bottom line measures (values are guiding beliefs about how things should be done.) The vision statement communicates both the purpose and values of the organization. For employees, it gives direction about how they are expected to behave and inspires them to give their best. Shared with customers, it shapes customers' understanding of why they should work with the organization. Every business should have these and with Tim’s Coffee Shoppee being...
Words: 343 - Pages: 2
...Abstract This paper details the pitfalls affecting Tom’s Coffee Cup, a local Baltimore coffee shop. Tom, the owner, has hired Justin Tyme, a self-employed management consultant, to examine why business at the coffee shop has faltered. We will evaluate the initial start of the business and what the business was doing correctly to produce profitable sales. Once changes were enacted by the new manager, Willie, business has suffered. The reasons behind the changes will be examined and the outcomes of the changes will be highlighted. Additionally, what Tom needs to enact to get his coffee shop running smoothly again will be examined and these changes will be implemented. Case Study 2: Planning, Organizing, and Leadership Management Evaluation: Tom’s Coffee Cup Tom’s Coffee Cup is a local coffee shop started by a man named Tom, who was looking to make a career change. Tom left corporate America and started his own business using a $50,000 severance package from his former employer. Tom’s Coffee Cup is in a prime location, located in close proximity to the Baltimore Ravens and Orioles stadiums in Baltimore, Maryland. When starting the business, Tom renovated the facility and provided fresh, quality food to his customers. The business grew so much, Tom had to hire a manager to run the day to day operations of the facility. This enabled Tom to spend more time with his family. Since the new manager Willie was hired, changes have been enacted that have been detrimental to the profits...
Words: 1742 - Pages: 7
...Success Factors Naturally, the leadership of Nike indicates at a great successful company in its strategic expansion into new global markets. Analysis of Nike’s success, it is possible to single out several factors contributed to the company’s progress. First of all, the most important factors of Nike’s success in its expansion in international markets wasthe shift of production to Asia. In fact, nowadays almost all the company products of Nike manufactured in Asian countries, such as Taiwan, China, Indonesia, Thailand and South Korea. It is noteworthy that, according to some experts, 99% of the 90 million shoes Nike sales produced in Asia every year had been done by a contractor workforce over 75000. Obviously, such a change has a positive economic impact of the development of Nike company manufactures its products in Asian countries, where labor was significantly higher than U.S, Europe, or Japan cheaper. For example, when Nike first moved to South Korea and Taiwan production of local wage $ 1 one hour in as little as one-tenth of the United States. No wonder in 1991, “a pair of Nike sports shoes priced at $ 150, women in the United States are paid by the Indonesian equivalent of 58 cents a day”. The situation has been undergone a tremendous change in these recent years. As a result, the company has been successful in reducing the cost of production, not only to maintain but doubled or tripled revenue compared to last until 1996. Besides that, Nike is very committed...
Words: 583 - Pages: 3
...Module I. Fundamentals of Management (POCL) a. Introduction – corporation, alignment b. Role of First-line Managers or Supervisors c. Planning Processes d. Organizing Processes e. Controlling Processes f. Leading Processes g. Integration Module 2. Planning a. Introduction b. Strategic Planning 1) Understanding what are strategies and how the unit can relate to each c. Operational Planning - 1) How to prepare SMART objectives 2) How to identify relevant programs and initiatives of the unit, aligned to strategies 3) How to prepare a project plan d. Performance Measures/Indicators 1) How to select appropriate measures/indicators to determine effectiveness of a project, process, or set of procedure e. Integration Module 3. Organizing a. Introduction b. Principles of Organizing 1) Understanding the basic principles c. Business Process Identification & Mapping - SIPOC 1) How to identify and map organization processes classified into management, core and enabling processes 2) How to identify keys processes d. Policies and Procedures 1) Understanding policies 2) How to document procedures e. Organization Charting 1) How to review and improve current organization charts f. Roles and Responsibilities 1) How to define roles and responsibilities g. Integration Module 4. Controlling a. Introduction b. Understanding Metrics c. Monitoring Performance 1) How to identify and select appropriate processes for monitoring performance d. Analysis and Evaluation...
Words: 346 - Pages: 2
...We are now entering unit 3. We start out by discussing the POLC levels of management or as they are also known as, the four levels of management. The POLC system is the back bones of how to manage. POLC stands for planning, organization, leading, and control. In week three we will be taking an in depth look into the first step of the POLC method, which is planning. Week four will be about organization, week 5 about leading, and week 6 will conclude our learning of the POLC method by learning the last step, which is control. The three learning objectives for this week will be; learning the basic steps in the planning process, finding the relationship between strategic, tactical, and operational planning, and learning the elements of a basic SWOT analysis. Everything that we discuss, learn, or write about will be about these three learning objectives. We will be introduced to a case about a business called Sandwich Blitz Inc. run by Dalman and Lei. We will sometimes need to read about their management issues and then use the concepts we are learning to advise them of how to solve the problem they are having in their business. This may be a fake business but the challenge they face are common issues that we may someday face when trying to manage our own businesses. This week our discussion board and our assignment are about Dalman and Lei. Goals are the desired end results. But plans are the steps needed to actually reach those goals. There are six steps in the planning process...
Words: 446 - Pages: 2
...through other people,” (Robbins & Judge, pg. 5). This might seem like an extremely simple definition of a manager’s responsibilities, but it is the truth. There are many methods and ways in which a manager can develop their administrative and people skills. By using systematic study, utilizing the POLC and organizational behavior (OB) models, defining management roles, understanding OB challenges and opportunities, and assessing management skills and managerial activities, a manager can empower and motivate their employees, stimulate innovation, and improve customer service, while creating a healthy work environment. What is organizational behavior? Organizational Behavior is a “field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.” In other words, it is “the study of what people do in an organization and how their behavior affects the organization’s performance,” (Robbins & Judge, pg. 10). There are different tools that managers can use to better achieve their goals. One of these tools is called the POLC model. The POLC model consists of the four management functions: planning, organizing, leading, and controlling, (Robbins & Judge, pg. 6). This model can be applied to almost any managerial experience in the workplace. I am a General Manager at a restaurant, and I am able to apply this information and these functions...
Words: 867 - Pages: 4
...million subscribers. They are among the best run organizations in world. (Verizon Wireless Corporate Website). Verizon Wireless is very competitive industry where continuous innovation is a must to survive. Telecommunication business is exposed to several internal and external environmental factors, which makes practice of management functions more important. At Verizon Wireless, four functions of management are practiced effectively and it has contributed in the success of the company. How these four functions of management are practiced in an organization depends on the nature of business of the organization, it is vision, mission, organizational culture, and various environmental factors. Planning: First management function of POLC model is planning. Planning starts with vision and mission and concludes with setting goals and objectives. (Carpenter et. al., 2009) In planning function, organization sets its vision and mission. A broader strategy of the organization is developed in this phase. Planning phase sets goals and objectives. Other functions of management try to achieve the goals and objectives set during planning phase. Verizon Wireless has clearly set the goals and objectives of the organization. Their...
Words: 949 - Pages: 4
...The objective of writing this essay is to identify and analyse the impact of a recent specific external environment change on the organization I work for and how does it impact my particular managerial functions. I am working for British Telecom (BT), under the Security & Risk Management Portfolio. BT is offering end to end turnkey IT security solution to its customers. My role is to upsell the end to end IT security solution to the local government space to generate revenue for the company. In my essay, first of all I will be analyzing about the one recent change that comes from the task environment and I will elaborate further on the elements that will have the greatest impact from the change. Secondly, I will be using the POLC framework in my analysis. In order to execute my framework, I will wrap up my essay with some of the different skills set that required in my job. In the current situation, there are three main elements from task environments that my organization will be facing, they are Customers and clients, Competitors and Government agencies respectively. Out of these three elements, Government agencies will have the greatest impact towards my job. Recently, the Ministry of Finance Singapore (MOF) has streamlines its procurement policies in order to have a transparent procurement system among the government agencies. In order to have a transparent, open and fair competition, all IT vendors are required to submit their quotations and tender bids through a Government...
Words: 1153 - Pages: 5
...Unit 3 Seminar Alternate Assignment In this seminar we learned about POLC, which stands for planning, organizing, leading, and controlling. This is also known as the four functions of management. We covered our 3 learnig objective for this week which include: · basic steps (6) in the planning process · the relationship between strategic planning, tactival planning, and operational planning · elements of a basic SWOT analysis We also talked about the Basic Steps in the planning process which are: · Analyze the situation · Generate alternative goals and plans · Evaluate goals and plans · Select Goals and Plans · Implement the Goals and plans · Monitor and control performance She covered the three levels of planning which are, strategic, tactical, and operational. We also made a diagram which consisted of two triangles one we filled in for the levels of planning and the other we filled in for the Sandwich Blitz. Strategic planning involves making decisions about the organizations long term goals and strategies. Senior Executives are responsible for developmeent and execution of the business strategic plan. Tactical planning translates the strategic goals into specific goals and plans related to carrying the strategy out using the various departments of the business. Middle managers generally are responsible for the development, communication, and exectution of tactical planning. Operational planning identifies the specific procedures and processes required...
Words: 269 - Pages: 2
...CRITICAL SUCCESS FACTORS (POLC) Planning * Building collaborative practices into everyday actions * Understanding the benefits of business continuity planning and role of collaboration * The three-year period beginning with fiscal 2011 was positioned as the first phase of a new growth stage towards 2020. In order to transform major changes in the business environment into growth opportunities, the Aeon Group identified the shift to Asian markets, the shift to urban markets, the shift to senior-oriented markets, and the shift to digital markets as four megatrends and made concentrated investments in these areas of strategic importance * Under the previous Medium-term Management Plan, the Group also undertook structural reforms in the GMS, shopping center development, and the financial services businesses in order to maximize its comprehensive capabilities and become an enterprise group capable of both high profitability and growth. Additionally, regional headquarters for Japan, China, and ASEAN were established along with a financial foundation to support Group growth. Organizing * Communication, at the right time * Problem solution approach * High ethical standards to earn the customer’s trust at all times Leading * Leadership qualities across the organisation * Acting decisively and ‘beyond training manuals to serve customers Controlling * Colleague empowerment to make the right judgement * Deep understanding of and demonstration of shared...
Words: 283 - Pages: 2
...CRITICAL SUCCESS FACTORS (POLC) Planning * Building collaborative practices into everyday actions * Understanding the benefits of business continuity planning and role of collaboration * The three-year period beginning with fiscal 2011 was positioned as the first phase of a new growth stage towards 2020. In order to transform major changes in the business environment into growth opportunities, the Aeon Group identified the shift to Asian markets, the shift to urban markets, the shift to senior-oriented markets, and the shift to digital markets as four megatrends and made concentrated investments in these areas of strategic importance * Under the previous Medium-term Management Plan, the Group also undertook structural reforms in the GMS, shopping center development, and the financial services businesses in order to maximize its comprehensive capabilities and become an enterprise group capable of both high profitability and growth. Additionally, regional headquarters for Japan, China, and ASEAN were established along with a financial foundation to support Group growth. Organizing * Communication, at the right time * Problem solution approach * High ethical standards to earn the customer’s trust at all times Leading * Leadership qualities across the organisation * Acting decisively and ‘beyond training manuals to serve customers Controlling * Colleague empowerment to make the right judgement * Deep understanding of and demonstration...
Words: 366 - Pages: 2
...MQC 022010 ICT1 ESSAY 1: PART 1: COMMON TRENDS IN THE USE OF TEAMS ▪ USE OF TEAMS BEYOND FORMAL WORK GROUPS - EMPOWERMENT ▪ CROSS FUNCTIONAL –IMPROVING ORGANISATIONAL INTEGRATION, ADAPTIVE DESIGN, DEALING WITH ORG. AS A SYSTEM ▪ E’ee INVOLVEMENT T. – INCREASE E’ee PARTICIPATION ACROSS ALL AREAS OF ORG, INNOVATION ▪ VIRTUAL T. – IT AS AN ENABLING PROCESS, DEALING WITH COMPLEX ENVIRON’T, DIVERSITY & BROADER RANGE OF TALENT, EFFICIENT ▪ SELF-MANAGED T. – REPORT TO HIGHER MGT, NOT MID/LOW LEVELS, PARTICIPATION, EMPOWERMT, INTERNAL SUPERVISION, FAST & PROCESS COMPLETE, BEST PRACTICES BC INTERNAL CONTROL & DIRECTION, HIGHLY MOTIVATING, CREATIVE PROBLEM SOLVING, UNLIMTED CAPACITY ▪ COMMITTEE – SPECIAL/LIMITED TASK, ONGOING BASIS, NARROW AGENDA, DEALS WITH ISSUES, PROBLEM SOLVING CAPACITY ▪ PROJECT/ TASK FORCE – DIVERSE SKILLS OF MEMBERS, SPECIFIC PURPOSE, MEM’s HAVE EXPERTISE ACROSS RANGE OF AREAS & ABILITIES PART 2: CHALLENGES OF TEAM MANAGERS ▪ DECISION MAKING PROCESS ▪ GROUP THINK ▪ SOCIAL LOAFING ▪ UNEVEN PARTICIPATION ▪ LACK OF COMMITMENT ▪ LACK OF INVOLVEMENT ▪ LACK OF PURPOSE ▪ LACK OF SENSE OF RESPONSIBILITY FOR OWN TASKS OR TEAMS SUCCESS ▪ AGGRESSION ▪ INTERNAL COMPETITION ▪ WITHDRAWAL PART 3: SOLUTIONS TO ABOVE ▪ CLARIFY GOALS & PROVIDE DIRECTION ▪ CLARIFY DESIRED LEVEL OF ACCOMPLISHMENT ▪ DECREASE GROUP NUMBER ▪ SELECT STRONG & COMMITTED T. LEADER ...
Words: 735 - Pages: 3
... 4. What is an Organization and how can it be considered an Open System? d. Public Organizations vs. Not-For-Profit Organizations 5. How do Efficiency and Effectiveness impact the productivity of an organization? 6. What are the organizational trends and transitions that are relevant to your study of management? 7. CREST! 8. Who are Stakeholders and why are they important to managers? 9. What is Competitive Advantage, how can it be achieved and why is it important? 10. What is Environmental Uncertainty and why do managers want to avoid this? 11. Organizational Effectiveness – what is this and what are the ways it can be viewed and analyzed? 12. What are the Four Functions of Management? (Hint: POLC) 13. What are the 10 Managerial Roles? 14. What are the 3 Essential Managerial Skills and why are they important? e. How does a manager develop Managerial Competencies? 15. What is Quantitative Analysis and why do managers need to be able to do this? 16. How can an Organization be considered a System? 17. Why do managers need to be well versed in Contingency Thinking? 18. What is Quality Management and how has this affected management practices in general? 19. Knowledge Management and Organizational Learning – why are these needed in today’s technology driven world? 20. Why would a...
Words: 987 - Pages: 4
...Date | Week | Topics | 30/11/14-6/12/14 | Week 1 | Ice Breaking & Chapter 1a ( Introduction To Management) & Chapter 1b (Evolutions Of Management Thought)-Ice Breaking Session-Inform about entrance & exit survey-Provide information regarding Lesson Plan, Assessment and Quizzes-Tutorial Activity: * Discuss about 4 process of management that have been practised as a student in their daily life or during an event that they involved. * Share the process by a short and simple presentation. * Answer past year exams question on Ch1 (Quiz 10 minutes)-Students need to draw mind map for Chp 1 on white board and do short review -Blended Learning: Share how a company involved in POLC for an event for the organization | 7/12/14-13/12/14 | Week 2 | Chapter 2 (Planning)-Students need to draw mind map for Chp 2 on white board and do short review -Tutorial Activity: * Answer past year exams question on Ch2(Quiz 10 minutes) * If planning is important, why do some managers choose not do it? Submit a short presentation about planning barriers and the benefit of the planning.-Blended Learning:Students are request to share their planning that they have prepare to study in UiTM | 14/12/14-20/12/14 | Week 3 | Chapter 3 (The Nature Of Decision Making)-Students need to draw mind map for Chp 3on white board and do short review -Tutorial Activity: * Answer past year exams question on Ch3 (Quiz 10 minutes) * Form a group of 4 persons. Students need to discuss their...
Words: 1251 - Pages: 6
...บทที่ 1 การจัดการ การจัดการ (Management) หมายถึง กระบวนการในการประสานกิจกรรมต่างๆ ขององค์การ โดยอาศัยความร่วมมือของบุคลากรในองค์การ เพื่อให้บรรลุเป้าหมายอย่างมีประสิทธิภาพและประสิทธิผล 1. การจัดการสมัยใหม่ - วิธีการปฏิบัติงานจะบอกได้ว่าองค์การใดมีประสิทธิผล และองค์การใดไม่มีประสิทธิผล - ปัจจัยสำคัญ 4 ประการสำหรับการจัดการในปัจจุบัน (การจัดการยุคใหม่) New Era Management 1. Internet ช่วยให้เราเข้าถึงลูกค้าได้ง่าย 2.กระแสโลกาภิวัฒน์ ทำให้โลกเป็นหนึ่งเดียว ไม่มีพรมแดน ไม่มีเวลา 3. การจัดการองค์ความรู้ 4. การร่วมมือกัน (ผลิตผลของการร่วมมือกัน) 1.1 อินเทอร์เน็ต (Internet) - เทคโนโลยีทางการสื่อสาร ทำให้เกิดการเปลี่ยนแปลงอย่างใหญ่หลวง - การเริ่มต้นของ E-business ทำให้โลกธุรกิจแคบลง 25 % ของบริษัทที่ทำ web เริ่มมีกำไรในปี 2002 - บริษัท web ที่มีกำไร ขายผลิตภัณฑ์ผ่าน website - ธุรกิจสามารถประหยัดค่าใช้จ่ายโดยหันมาใช้อินเทอร์เน็ต เป็นเครื่องมือเพื่อสร้างความเข้มแข็งในอนาคต 1.2 กระแสโลกาภิวัฒน์Globalization - ธุรกิจปัจจุบันก้าวไปทั่วโลก - การแข่งขันในตลาดโลกไม่ใช่เรื่องง่าย บ่อยครั้งที่ธุรกิจประเมินความสนใจ (ความต้องการ) ของตลาดต่างประเทศสูงกว่าความเป็นจริง - ธุรกิจขนาดเล็กไม่สามารถปฏิบัติการในระดับโลกได้เนื่องจาก - ต้องใช้กลยุทธ์การตัดสินใจภายใต้เงื่อนไขระหว่างประเทศ - ต้องเผชิญกับการแข่งขันกับผู้ผลิตในต่างประเทศที่เน้นคุณภาพค่อนข้างสูง (high-quality) 1.3 การจัดการองค์ความรู้ (Knowledge Management) - เป้าหมายของการปฏิบัติเพื่อค้นหา และนำพาองค์การสู่ขุมทางปัญญา - การให้ความเป็นอิสระทางความคิด...
Words: 578 - Pages: 3
