...Effective Communication Paper Teresa Moody CJA/304 March 9, 2015 Scott Mann University of Phoenix EFFECTIVE COMMUNICATION PAPER Communication, something that is done on a daily basis. It is two or more people who convey information. The sender first has an idea, which is composed of a message and then transmitted to the other party, who interprets the message and receives meaning. Sometimes the communication is effective, but not efficient. The Process of Verbal and Nonverbal Communication and the Associated Components of eachTelephone conversations are just one form of verbal communication. Verbal and Nonverbal communications are the backbone of society. (A.E. Hurt) Verbal communication involves speaking whereas nonverbal is the body language a person gives and usually is not aware that they are doing this. You can separate the two but often they go hand in hand. It begins with the person (the sender) who starts the communication, the message they send and the person (the receiver) who receives the message. (A.E. Hurt) Nonverbal communication is done face to face since it is body language you must be able to see the person to see what kind of body language they put out, and their facial expressions when speaking. Nonverbal communication can say a lot about a person when they speak. They have a particular tone of their voice, do they look angry, happy. This is where both verbal and nonverbal communication come together you're your face to face...
Words: 1880 - Pages: 8
...What is Nonverbal Communication? When most people hear the words “Nonverbal Communication” the first image that pops into their mind is a picture of a person who is deaf or someone who cannot speak and has learned to communicate through sign language or other nonverbal means of communication. Most people are not aware that in reality almost 30% of communication between human beings is nonverbal and that it exists in our everyday conversations. Nonverbal communication is a silent form of communication, which has a great influence over our social environment and the whole communication process. Nonverbal communication allows us to send messages to others conveying what we are feeling or thinking without verbal language. Nonverbal Communication has many different functions in the communication process. It regulates relationships and can support or even replace verbal communication in some situations. This is accomplished solely through the use of nonverbal communication. Nonverbal communication is the use of the body, environment, and personal attributes in order to communicate messages either consciously or unconsciously. Using clothing, facial expressions, and touch are just of a few ways nonverbal communication can be implemented. By reading somebody’s nonverbal communication, it is possible to make many assumptions about the person. Whether these assumptions are correct or not often go unchecked. And just like a book, it may be best not to judge by appearances...
Words: 499 - Pages: 2
...Demonstrative Communication James R Sharratta BCOM/275 February 17, 2013 Randi Barnes-Plante Demonstrative Communication When thinking of communication the first things that come to most people’s minds are the spoken word or the written word. Communication is defined by Cheesebro, O’Connor, Rios (2010) as “the process of sending and receiving messages.” What many of us do not realize consciously, there is also demonstrative communication sent and received during the communication process. Demonstrative communication includes nonverbal and unwritten means of communication. Demonstrative communication is often reinforces verbal communication. Demonstrative communication can include things like facial expressions, tone of voice, hand gestures, eye contact, body language, and body positioning. Demonstrative communication can have a positive or negative effect; it can be effective or ineffective on both the sender and the receiver. Think about when someone is driving down a road through a town or on an interstate going on a trip. They are going along nicely, and they have that feeling that they are making good time. Then suddenly they notice the police car sitting on the side of the road, or they notice it in their rearview mirror. We all know this feeling, suddenly they felt guilty of something even if they are not. This is a form of demonstrative communication; in this case the message sender is the police vehicle. This is a very effective form of demonstrative communication. You...
Words: 1147 - Pages: 5
...Effective Communication CJA/304 July 28, 2014 Professor Effective Communication Communication is the key to a healthy, fully operational workplace. Criminal justice organizations use communication to connect with suspects, victims, co-workers, and management. Communication can sometimes be simple, but often individuals must overcome barriers to get the message through. Over time, strategies for overcoming these barriers have been applied in the criminal justice world. Connecting with others effectively requires effort and relying on the communication process. Verbal communication is the use of words sent to a receiver from a sender. The process of verbal communication starts with a sender taking a message and sending it thorough a medium to a receiver. For example, one officer talking to a suspect and asks, “Where were you around 10:30 p.m. last night?” The officer initiated verbal communication to the suspect by asking the question. From here, the suspect responds by verbally communicating back to the officer. The idea transmitted to the suspect is then processed. The final step in this process is feedback to the officer. Feedback is an important piece in the verbal communication process. “Feedback is the process that allows persons transmitting messages to adapt to the receiver. Various forms of feedback exist, all of which may be combined or merged to present data to the person transmitting the message” (Wallace & Roberson, 2009, p. 58). Unlike...
Words: 974 - Pages: 4
...CO CC: Randy Geries, Sheriff Date: 08/17/2013 Subject: Proposal to Improve Interpersonal Communications Within Law Enforcement Attached is my proposal to improve interpersonal communication within the Sheriffs’ Office. It focuses on the concepts that are used to train law enforcement agencies in the skill of interpersonal communication within the department and in public. Good communication skills are absolutely essential within law enforcement and many of the problems that law enforcement officers confront are solved through effective communication. REASON FOR PROPOSAL There are several important reasons why this research will be beneficial to the sheriffs’ office and the local law enforcement agencies we provide radio service and interact with on a daily basis. First and foremost is officer, dispatch, and jailers safety. The communication problems with in the sheriffs’ office have caused major safety issues in the past between officers, jailers, and dispatchers. Most of the issues have been caused by poor communication skills or lack of knowledge in using good communication skills. This proposal will point out the key issues that need to be addressed and the solutions to correct them. I look forward to meeting with you and Sheriff Geries in working on ways to promote better communication skills within the department. 0 IMPROVE INTERPERSONAL COMMUNICATIONS WITHIN LAW ENFORCEMENT Prepared for Sheriff Randy Geries Parmer County Sheriffs’ Office ...
Words: 1864 - Pages: 8
...Jessica Vinson BCOM/275 Demonstrative Communication 4/7/2014 Demonstrative communication comes in both verbal and non-verbal cues. A person communicates with more than just our words we also communicate through our body by our facial expressions, our eye contact, or even our hand gestures (Manero, n.d.). When using verbal communication it is important to be aware of what message you wish to communicate before speaking and to be respectful of the other person’s point of view, pay attention to what you are saying to that person and how you say it. Being aware of the nonverbal aspects as well such as eye contact, posture, and your facial expressions when speaking, non-verbal communication can either help you to get your message across correctly or it can hinder it. If the person sending the message does not choose their vocabulary wisely before speaking semantic noise could occur. Semantic noise is when the receiver of the message does not understand a word or gesture used by the sender or has a different meaning for the word or gesture (Mcmurry, 2001). Someone’s tone of voice could be influenced by outside factors or even by what day it is. If someone was to give a speech they could change their tone of voice in order to put emphasis on certain areas of the speech. When giving bad news to someone, the sender’s tone could be more mellow in order to connect more with the receiver. If the receiver was not very interested in a conversation their tone might show evidence that they...
Words: 772 - Pages: 4
...Writing Report Kathy Engle CJA 304 5/17/2014 James Backus Writing Report According to the Webster dictionary communication is (“A process in which information is exchanged between individuals through a common system of symbols, signs, and behavior.”)1 in this research paper it will be addressing verbal and nonverbal communication. The difference between hearing, and listening is another component of communication. Another thing that is going to be mentioned is the different barriers to effective communication in criminal justice organizations. In the end the research carries us to the different barriers to effective communication in criminal justice organizations. There is two types of communication verbal, and nonverbal. In research it was hard to break down the different styles of verbal communication, but it is base around there 4our aspects, blaming, directing, problem solving, and persuading. With nonverbal communication you have writing as in a written word, and body movements. It is mostly important to have good listening skills, because research has shown that (“listening to a 10-minute oral presentation, the average listener has heard, understood, and retained 50 percent of what was said.”)2 When you repeat what the person told you back to them then that shows good communication. With the nonverbal communication you best be careful because your body movement can give you away, like if a person is lying, or guilty about something it will show in their body language...
Words: 1162 - Pages: 5
...Introduction 2 What is communication? 2 1) What is the role of non verbal communication? 3 What is non verbal communication? 3 Different types of Non verbal communication 3 Roles of nonverbal communication 5 2) Using elaborate examples illustrate where necessary, compare and contrast verbal and non verbal communication. 7 Verbal communication 7 Similarities between verbal and non verbal communication 8 Differences between Non-verbal and Verbal (Language) Communication 8 3) With reference to any two cultures, discuss how differences in the interpretation of non verbal communication symbols can lead to misunderstanding in intercultural communication/interaction? 10 Conclusion 12 Bibliography 13 Introduction What is communication? Communication is the most important thing in everyone’s life, without proper communication we end missing out on a lot of opportunities that come our way. Communication is the key to success. With great communication skills one can almost get out of any problem, almost achieve anything they desire. Communication is the use of messages to produce meaning within and across a variety of contexts, cultures, methods and media. It is a learned activity - you must learn to speak your native language, operate a cell phone or even use gestures that are common in your culture. You must also learn to receive and interpret messages from others. Communication involves the use of writing, talking, gestures- Non verbal communication (e.g. Facial expressions...
Words: 3045 - Pages: 13
...Barriers to Effective Communication Paper Communication is something that is a part of each individual’s life, however the way in which each individual communicates is different and varies depending on the situation. There are two main forms of communication and those forms are verbal and nonverbal communication. When it comes to communication between two individuals there is a difference between what he or she listens to and what is actually heard during the conversation. When it comes to individuals within the criminal justice organization there is both the use of informal and formal channels of communication. An issue that normally arises when it comes to communication in criminal justice is that there are many different barriers that make communication difficult for some. However, there are strategies that can be used to help overcome the communication barriers that are faced in the criminal justice field. There are two forms of communication verbal communication and nonverbal communication. No matter which form of communication an individual is partaking in he or she has to go through a process that will enable the receiver of the message to understand what the message is. During the process an idea is transmitted and is sent by a medium which allows the other individual to receive and understand the message. Then the individual that received the message will respond to the sender of the message by providing feedback. The first step for an individual to send someone...
Words: 1324 - Pages: 6
...Effective Communication Martin Roth CJA/304 July 24th, 2014 Douglas Campbell Effective Communication What is communication? The term “communication” in a broad sense is how one listens and corresponds with others. Though there are many definitions of the term everyone may have their own general idea what it is to communicate as well as understand what is being communicated to them. In this paper the author will be discussing some major points such as the process of verbal and nonverbal communication, differences between listening and hearing, formal and informal channels of communication associated with criminal justice, barriers in effective communication, and strategies that may be implemented to overcome those barriers. In order for people to communicate effectively there is a process that involves verbal and nonverbal communication. Within this process there are 5 steps that are followed. The first step is transmitting and idea. This is the forming of one or more thoughts. The expression of the idea is an intentional act put forth by the person with the formed idea. The second step is sending the idea through a medium. There are several different ways to send the message and they are as follows: orally, in writing, or by action. Sending a message that is written vs. orally can make a major difference in how it is understood. When sending a message orally the tone of one’s voice can dictate to another how the message should be taken. Thirdly is receiving...
Words: 912 - Pages: 4
...Effective Communication Robert Wood CJA/304 Professor Means January 30, 2012 Effective Communication Throughout this paper we are going to cover effective communication. First we are going to look at the process of verbal and nonverbal communication. Then we are going to look at the differences in hearing and listening in communication. Next we are going to look at formal and informal channels of communication in criminal justice. Then we are going to look at the different barriers to effective communication in criminal justice organizations. Last but yet importantly we are going to discuss strategies that can be implemented to overcome communication barriers in criminal justice. So let us get started we have a lot to cover. Verbal and Nonverbal Communication Verbal communication is the act of expressing your thoughts with words. Verbal communication is generally defined as spoken language. Tone, enunciation, pauses, loudness, emphasis, word choice, these can all be used while speaking to enhance the spoken word. Examples of this type of verbal communication: speeches, face-to-face discussions, telephone conversations, voicemail, television, radio, recorded books and seminars, videos. Speakers using sign language would be considered to be using a form of verbal communication. In a broader sense verbal communication would also include the written word. That may include letters, faxes, emails, books, newspapers, magazines, articles, hand written notes, announcements...
Words: 1186 - Pages: 5
...Effective Communication Bobby Pascoe University of Phoenix CJA 304 Dennis McManimon June 4, 2012 Introduction Communication in law enforcement is a vital part of the job. The many processes involved in effective communication need to be understood by all of law enforcement. Acquiring knowledge in verbal and nonverbal communication skills can help officers effectively control a conversation and pick up tells from individuals during an interview. Knowing the difference between hearing a conversation and listening to a conversation means the difference of getting all the facts being given during an interview or interrogation. The criminal justice system has forms of formal and informal communication. Officers are will talk, but knowing when a superior officer is given orders to inform the department of policy changes compared to a buddy in the department spreading a rumor about changes that are being made is the difference in formal and informal communication. Officers have to deal with barriers in effective communication with society on a daily basis and need the tools to overcome the barriers they run into to be affective communicators in society. The ability to communicate effectively in society is a tool law enforcement cannot take lightly. Verbal and Nonverbal The interaction of communication between two people is happening verbal and nonverbal communication play a role in how a conversation can go. According to Pritchett, verbal and nonverbal communication have to do with...
Words: 1307 - Pages: 6
...Effective Communication CJA/304 November 2, 2015 Effective Communication “The way we communicate with others and with ourselves ultimately determines the quality of our lives.”(Robbins, n.d.). It is important to note that many patrol officer’s report spending up to one-half of their workday completing reports. Some detectives report spending up to 75 percent of their day with reports. (Miller and Whitehead, 2011). To understand communication we must look at the process of verbal and nonverbal communication and the associated components of each, in addition, we must understand the differences between listening and hearing in communication. Next, we must look at the formal and informal channels of communication in criminal justice organizations, followed by the different barriers to effective communication in criminal justice organizations. Last, we will have to focus on strategies that may be implemented to overcome communication barriers in criminal justice organizations. To understand communication, you must first understand the process of verbal and nonverbal communication and the associated components of each. Communication can be defined as “a process involving several steps, among two or more persons, for the primary purpose of exchanging information.” (Roberson and Wallace, 2009). The process of communication entails transmitting an idea, sending the idea through a medium, receiving the message, understanding the idea, and providing feedback to the message sender...
Words: 1536 - Pages: 7
...Demonstrative Communication Cleveland R. Williams Business Communications/275 May 2, 2013 Kevin McCoyd Demonstrative Communication Nonverbal communication and unwritten communication can have as much impact as verbal communication. Nonverbal communication can be interpreted many different ways; therefore, it is vital to understand the meaning behind nonverbal communication. Nonverbal communication can be defined as “all types of communication that don’t involve the exchange of words” (Rogers & Steinfatt, 1999, p. 67). Nonverbal communications are symbols for thoughts and feelings that communicate meaning. They are governed by rules and influenced by context. Like words, nonverbal communication can also influence the believability of the message (Communicating in the Workplace, Chapter 4). Examples of nonverbal communication include a smile, wink, or wave. Each of these communicates something without the use of verbal or written language. When I met my instructor on the first day of class, he shook my hand firmly but he did not say a word. He used nonverbal communication to welcome me to his class. According to some studies, communication between people is more that 50 percent nonverbal. Albert Mehrabian found that 55 percent of the meaning people send is contained in facial expressions, 38 percent of the meaning is contained in the voice, and only 7 percent of the meaning is contained in the actual words (Mehrabin & Weiner, 1967). For example, watching...
Words: 1137 - Pages: 5
...Barriers to Effective Communication Michelle Chaney CJA 304 June 27, 2011 Pamela Knothe Everyone uses some form of communication every day. It may be through e-mail, on the telephone, or face-to-face. Knowing when to communicate is as important as knowing what form of communication to use. For individuals in customer service good communication skills, both oral and written, are essential to their responsibilities. Although there is a significant difference between listening and hearing, both play a vital role in how the receiver of a message interprets the communication and if it can hold their interest long enough to understand it. The three components of communication are verbal, nonverbal, and paraverbal. Verbal communication is the verbal exchange of information between two or more people and is the most common form of communication. Nonverbal communication is when someone exchanges information without the use of words. This communication can be a simple nod of the head, a smile, a hand gesture, or even a grimace. Hand gestures are a common form of nonverbal communication in law enforcement. Paraverbal communication is the tone or inflection in the voice that a message is conveyed with. For example, whispering to someone means that no one else should be privy to the information passed along. On the other, shouting could be perceived as anger or ensuring they are heard over a crowd. It depends on the circumstances surrounding the communication at a particular moment...
Words: 1186 - Pages: 5
