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Pop Health Case Study Essay

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1. Dr. Wells request more information on the cost of obtaining the Pop-health for end-users.
2. Suze and Dr. Aristotle would like to pull reports for referral closures, e.g., orders (referral closures are blind spot at this time)

3. Suze ask for the list of reports (HQM, PQRS, UDS) that could be generate from Pop health and EHR

4. Suze would like to know the standard PT communications(written) available in Pop Health and if there are interpretation services for written patient communication and the cost.
5. Suze would like to know more about canned report from EPM (She needs a report that includes charge data, BH dx, and schedule). 6. Suze and Dr. Aristotle reported they need the updated Care Guideline.
7. Suze and Dr. Aristotle reported they need training and …show more content…
Suze stated she needs reports that would track when a generic/formulary medication was prescribed to a client.
10. Have a better understanding of reporting capabilities within the EHR, reporting tool and Pop health
I met with Suze Cucci, Dr. Aristotle and Dr. Wells after the Pop Health demo. Below are the action items from the meeting. Please note that some of the information are duplicates of the Pop health demo action items.
Action Items Person Responsible Deadline
1. Need assistance to upgrade the Care Guidelines

2. Need Patient Portal training, configuration and linkage to Pop health and communication with EHR 3. Review Support communication process of going through Tawnie and the former process of working with a Support staff and develop a better process
4. Introduction to current Support Staff
5. Prefer to have a technical committee at Assurance making technical decisions.
6. Support ticket. They prefer ETA on each open ticket and an update when the ETA cannot be met.
7. Types of upgrade (technical assistance, paid, shared upgrade responsibility) and cost
8. Quarterly release of new features, what it is used for and when it will become

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