...school together. One night when cramming for exams, Callum laments out loud that the case reports on Westlaw were insufficient for helping to determine the ratio decidendi and the weight that Law Lords place on them when making their rulings. Gary, a whiz in computer science and algorithms, writes a program that can trace the cases found in a particular judgement and then map how often subsequent courts use those cases in their judgements. In practice, the program provides practitioners and students of the law valuable insight about the most relevant cases to discuss when making submissions to the court. Alf, who took economics and accounting as his first degree, draws up a business plan to help get the project off the ground. Callum becomes the front-man for soliciting sales of the app and begins travelling the country promoting it, which is now branded as the “Law Street Journal” to practitioners and legal academics. Callum enters into service level agreements with the University of Strathclyde and several high profile law firms to deliver and support the increasingly popular app at subscription prices of £5000 per annum. Alf begins to solicit investors and opens a bank account to put the money raised to help fund the development of the business. Unknown to Alf and Callum, Gary develops a computer program that scans all Westlaw judgements illegally mining data from their massive database of case reports. Subscriptions to the new app take off like wildfire. Alf and Callum become...
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...Karen Gambrel Homework week 4 Risk Management 1. How does OSHA protect health care employees? OSHA protects health care employees by making sure that the employers inform employees of all potential dangers under the right to know policy. OSHA prevents accidents from happening. That is why they are strict and walk around in the work environment to prevent “occupational injury.” 2. What should be included in a waste management plan? All health care organizations, whether a hospital, ambulatory surgery center, or nursing home, should prepare an infectious waste management plan that: Defines and designate those wastes to be considered and handled as infectious materials. Segregates infectious waste from non-infectious waste. Establishes packaging standards for waste disposal. Sets storage guidelines. Specifies disposal methods. Details contingency measures for emergency situations. Arranges for staff education. 3. What does the employee health department do to protect employees? Health care facilities need to accept responsibility for their workers. When a new employee starts a job the employer makes sure there are a physical examination and an occupational history for everyone. Most employers have periodic health appraisals for workers exposed to a hazardous environment, returning from an absence due to illness or injury, transferring to another department, or retiring. In addition to the job orientation, health safety, and environmental information, selective immunizations...
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...NURS 6565 - Main Question Post: Week 4: Discussion – Clinical Challenges for the NP Case Study One: Dismissing the non-compliant patient. Gwen, a 52-year-old Caucasian LPN, recently joined your practice as a new patient. She currently has a BMI of 32, B/P of 142/88. Pulse is 89, the Respiratory rate is 22, Pulse Ox is 96% on Room Air. She is taking Lisinopril 10mg PO daily (when she can remember), Metformin 1000mg PO BID and refuses lab work. Her physical exam is unremarkable and foot exam is normal. She refuses all vaccinations including Prevnar and Influenza. Gwen’s last mammogram and Pap smear were “years ago.” The case study above is a description of health scenario of Gwen an LPN whose health is at peril. According to Westrick and Jacob (2016), this is a description of health care advice of patient non-compliant behavior. Gwen is an LPN who indeed understand her health conditions, however, fails to comply with the appropriate medical process, problem conforming to treatment care modality thus Gwen fails to accede to what is properly related to negligence. The Legal Implication and Key Component of Malpractice Policy in this Case There are indeed two components of malpractice policy related to...
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...history, diet, and how often they exercise. Once they know all of this information, they are able to help individuals create and establish goals. The patient then has to make sure they visit their RD to monitor their progress. Patients could visit his or her RD at a hospital, private practice, health care organization or facility. Most of the Registered Dietitian’s have a graduate degree and are certified in fields such as renal, pediatrics, food allergy, or sports (Ansel, 2014). Since they have gone through highly specialized training, they are expected to undertake new challenges by diving into practice areas they are unfamiliar with. One of these challenges is to try and avoid being held liable for professional negligence. A myriad of cases that involve RD is when he or she fails to act in a reasonable manner. In order to prove that negligence it is essential to know the main reason behind it. There could be many reasons such as the Registered Dietitian did not fulfill his or her duty to the patient; neglected the dietitian-patient relationship; or patient suffered extra harm due to receiving wrong information from their RD. It has been said that Registered Dietitian’s have been recent targets for malpractice lawsuits. According to Sharon Palmer, RD, who wrote an article back...
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...Inaccurate medical history could lead to inaccurate diagnosis, treatment and prescription, which could be fatal to the patient and can be ruled as the provision of inefficient health care service. Traditional medical practitioners have made the development of health information technology difficult, especially in developing countries, despite the strong push for an information technology driven health care system. The lack of clinical input till date has been cited as a major factor in the failure of information technology in the health system. Traditional medical practitioners should be swayed by the benefits of integrating information technology into the health care system. Providing a better health care service is not the only benefit of a health information technology, it also has economic benefits, therefore it should be embraced...
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...Contract of Employment THIS IS AN AGREEMENT between (1) [Company name] whose Registered Office is at [Registered address of the company], (“the Employer”) and (2) [Name of employee] of [Address of employee] (“the Employee”) IT IS AGREED that the Employer will employ the Employee and the Employee will work for the Employer on the following terms and conditions: 1. Job title The Employee’s position is that of [Job title]. The Employee may from time to time be required to carry out such other reasonable duties as the Employer may decide, without additional remuneration, should this be necessary to meet the needs of the business. 2. Commencement and continuity of employment The Employee’s employment with the Employer began on [Date]. The Employee’s continuous employment, taking into account any service with Employer and with any previous employer which counts, began on [Date]. 3. Probationary period The first [Probationary period] of employment will be a probationary period, during which the Employee’s performance will be monitored. The probationary period may be extended by the Employer. During the probationary period this employment may be terminated by either party giving one week’s notice to the other in writing. 4. Hours of work The Employee’s normal working hours are: Monday from to Tuesday from to Wednesday from to Thursday ...
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...SERVICE DELIVERY AND CUSTOMER SATISFACTION IN THE NIGERIAN BANKING INDUSTRY (A STUDY OF GUARANTY TRUST BANK PLC AND SKYE BANK PLC) BY ABDULLAHI, RUKAYAT OPEMIPO MATRIC NO: 101003311 A PROJECT SUBMITTED TO THE DISTANCE LEARNING INSTITUTE, UNIVERSITY OF LAGOS, AKOKA IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE BARCHELOR DEGREE IN BUSINESS ADMINISTRATION (B.Sc.), BUSINESS ADMINISTARTION OF UNIVERSITY OF LAGOS. DECEMBER, 2015. CERTIFICATION This is to certify that this research project titled “Service Delivery and Customer Satisfaction in the Nigerian Banking Industry” was written by ABDULLAHI, RUKAYAT OPEMIPO with the matriculation number 101003311 under my supervision. -------------------------------------------- --------------------------- MR OLAREWAJU, A.D Date Project Supervisor DEDICATION This research work is dedicated to the Almighty Allah, the Omniscience- the giver of knowledge. To my family. ACKNOWLEDGEMENT In the course of this research work, I am greatly indebted to a host of people who in a way of their moral and intellectual support, have made the success of this project. I cannot but express my gratitude to God Almighty, the giver of wisdom, who has granted me the opportunity, wisdom and knowledge to complete this programme despite many huddles and challenges of life. My special...
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...summarize the information rather than just doing a cut and paste from any web site. 1. What state do you plan to practice in? Indiana 2. What information and documents are required in order to apply / obtain prescriptive authority in your state as an APN? (Be specific) ALL APPLICANTS must mail a completed application along with the items listed below to the Indiana Professional Licensing Agency. You must hold an active, valid registered nurse license in Indiana or another state to be eligible for prescriptive authority. The application requires you to indicate the category of Advanced Practice Nursing under which are applying for Prescriptive Authority: You must choose one of the following: Clinical Nurse Specialist; Nurse Practitioner; or Certified Nurse Midwife. Please note that if you are applying for prescriptive authority as a Certified Nurse Midwife, you still need a current Limited Nurse Midwife license in addition to your current RN license in order to practice nurse midwifery in the State of Indiana. I. REQUIREMENTS A. Mail completed, signed and dated application along with the items listed below to the Indiana Professional Licensing Agency. B. Include a photograph, approximately 2 ½ x 3 ½ inches, head and shoulders view, black and white or color, of...
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...NATIONAL ASSEMBLY No. 70-2006-QH11 SOCIALIST REPUBLIC OF VIETNAM Independence - Freedom - Happiness LAW ON SECURITIES1 Pursuant to the 1992 Constitution of the Socialist Republic of Vietnam as amended by Resolution 51-2001QH10 passed by Legislature X of the National Assembly at its 10th Session on 25 December 2001; This Law regulates securities and the securities market. CHAPTER I General Provisions Article 1 Governing scope This Law regulates activities being public offers of securities, listing and trading securities, conducting business and investing in securities, securities services and the securities market. Article 2 1. Applicable entities: Vietnamese organizations and individuals and foreign organizations and individuals participating in investment in securities and activities on the Vietnamese securities market. Other organizations and individuals related to securities activities and securities market activities. Application of Law on Securities, relevant laws and international treaties 2. Article 3 1. Activities being public offers of securities, listing and trading securities, conducting business and investing in securities, securities services and securities market activities must comply with the provisions of this Law and other provisions of relevant laws. If an international treaty of which the Socialist Republic of Vietnam is a member contains provisions which are different from those in this Law, then the provisions of such international...
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...False 2. An electronic health record can be managed across more than one healthcare organization. True 3. Confidentiality refers to the right to be left alone. False 4. HITECH widens the scope of privacy and security protections under HIPAA. True 5. Privileged communication is a legal concept designed to protect the communication between two parties. True Check Your Understanding 1.2 1. Ownership of a health record generated by a doctor on a patient belongs to the patient. False 2. A custodian of records is responsible for certifying that a record is what it purports to be. True 3. When a patient refuses treatment he or she is exercising the ethical principle of beneficence. False 4. In a malpractice case, a professional code of ethics may be used as a benchmark for what should be acceptable practice by a healthcare professional. True 5. The ethical principle of nonmaleficence refers to making sure rules are fairly and consistently applied to all. False CHAPTER 2 Check Your Understanding 2.1 1. Private law defines rights and duties between individuals and the government. False 2. Statutes are enacted by legislative bodies. True 3. Administrative law is created by court decisions. False 4. Persuasive authority occurs when a court looks to another court’s decision for guidance, even if it is not required to do so. True 5. Under the theory of stare decisis, a higher court must look to the decision of...
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...College for Women Hyderabad Vinay Nagar Saidabad, Hyderabad - 500059 Andhra Pradesh, India E-mail: nenuvijay@gmail.com Abstract The current study explores the association between deployment of customer relationship management (CRM) best practices and loyalty of profitable customers in Indian retail banking sector. The study comprises two parts. The first part called the CRM best practices survey involves the use of descriptive research design. The second part viz. case study research involves the use of embedded customer loyalty survey. The hypothesis testing based on literal and theoretical replication is done using the concept of pattern matching. The findings reveal that there is no perfect bank, as yet, across the three bank types, which has deployed all the 29 CRM best practices to the fullest extent. The results of literal and theoretical replication done by using pattern matching technique indicates no strong association between deployment of CRM best practices in scheduled commercial banks and loyalty levels of both high and medium relationship value retail customers. The study develops a list of 29 CRM best practices, which may be helpful to the organizations toward achieving comprehensive CRM deployment. The results also imply that going for CRM deployment...
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...20 Self-Reflection As they are intervening in complex human systems, capacity-development practitioners need to be flexible, adaptable and willing to learn from what they do. An important source of learning in real time is the processes and results of monitoring and evaluation (M&E). Bruce Britton explains M&E activities as they are commonly pursued and explores creative ways in which practitioners can use them for personal learning and selfreflection. He also provides suggestions on how this can be done under non-conducive organizational conditions. Monitoring and Evaluation for Personal Learning Bruce Britton By three methods we may learn wisdom: first, by reflection, which is noblest; second, by imitation, which is easiest; and third by experience, which is the bitterest. (Confucius) Introduction Capacity development practitioners collaborate in efforts to improve the capabilities of complex human systems that operate and connect at different levels. First and foremost, capacity development is a process based on the assumption that better understanding and knowledge will bring about change. Also, the planning for capacity development interventions typically rely on variations of the Logical Framework Approach (LFA), which encourage careful thinking about expected outcomes and impacts. By its very nature LFA assumes that intended results of an initiative can be established in advance because the path that a capacity development process will take can be adequately...
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...TERMS * Rural Financial Services Project (Africa Development Bank, German Agency for Technical Cooperation, World Bank): refers to a project being undertaken by the above bodies to provide financial services to the rural dwellers to enhance development. * Credit risk: This refers to the degree to which it is likely that a borrower or debtor may not repay a loan or debt. It also means a particular borrower or debtor perceived by a lender or creditor as being particularly not likely to repay a debt. (Microsoft Encarta 2007). | | | INTRODUCTION Poverty is one of the problems faced by the people living in the rural areas and this largely affects their lifestyles both socially and economically. Along with poverty, many other social problems or issues can be pointed out including unemployment, lack of education, lack of proper governance and over population. These problems are associated with poverty and most of the time regarded as causes or effects. In government’s bid to eradicate poverty from the rural areas, it adopted strategies and one of such strategies is microfinance. Microfinance involves the application of innovative methodologies that make financial services available to relatively poor households and microenterprises. Microfinance can also be termed as the practice of providing financial services including micro credit, micro savings and micro insurance to poverty stricken or poor individuals, such that they are assisted to collect large sums of money...
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...A Project Management approach to Service Delivery within the Financial Services Sector; A case study of CAL BANK 1.1 Background The competitiveness of service business is contingent, at least in part, on the design and configuration of quality service delivery and the value proposition inherent in such services (Frei and Harker, 1999; Johnston and Clark, 2005; Verma et al., 2002). Therefore,congruence high level of alignment between a service experience and value for money is crucial for success of all organizations. From this perspective, a study aimed at investigating how project management can be successfully applied to service firms (banks) to lead to quality service delivery for customers is highly justified, as customers are the life blood of any organization. Indeed, several empirical studies suggest that firms achieve higher levels of profitability and performance through successful implementation of project management (PM) (Sauser et al, 2009; Lockett et al, 2008; Chin, 2004; Atkinson et al, 2006; Alleman, 2008; Gallo and Gardiner, 2007; Fernandez and Fernandez, 2009). Moreover, project management has been proven to have the ability to enhance flexibility, remove bureaucracy and also to create room for adaptability (Gomes et al, 2008; Lockett et al, 2008; Lord, 1993). Similarly, the argument for providing quality service has far been advanced by many scholars both in marketing and management circles. For example, Heskett & Sasser, (2010) documents the importance...
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...Within the field of HR, practitioners operate at several different levels, tasks and responsibilities varying according to their level and status. For example people in senior roles such as – HR managers will be involved in departmental management corporate strategy and HR policy formulation. Those in the middle ranks may specialise in a particular field and have sectional responsibility. The lower levels such as HR officers and administrators carry out operational level tasks such as administrative activities. To be an effective HR practitioner you need to posses particular skills have underpinning knowledge and posses certain behaviours. The activities within these roles are wide & varied. Producing and maintaining secure and confidential records, monitoring absence, staff training, advertising vacancies are to name only a few. Liaising with colleagues and sharing information, producing data for such purposes, and the day to day running of the HR department. Supporting managers; on the implementation of HR policies and procedures, inline with the organisations values and all the relevant regulations. The HR function supports the improvement in processes and policies such as; employee development, performance and reward, recruitment and selection. With such changes HR help staff and managers understand the need for and benefit of change, their role in these processes and the expected outcomes. It’s about providing an efficient service to managers to help them run the...
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