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4.0 IKEA’s Customer Value Strategies
Three value strategies have been emphasized by IKEA which includes best product, best price and best service. Ikea customers do more than purchase Ikea products, they identify with the culture and authenticity which Ikea has attached to its products to attract more customers. The Management of IKEA said, “It’s not what you say about your Ikea furnishings that matters, it's what the Ikea furnishings say about you”. (Kerin, Hartley & Rudelius, 2010).

4.1 Best Product Value Strategies
IKEA have become popular over the years as cited by Michmann and Mazze (2001) due to their product’s value, in terms of quality, style, affordability, functionality and durability,. Their products are well designed, modern, functional, and durable, of high quality, competitive prices and IKEA have a wide range of products and styles. Ikea is well known for bringing low-cost products to consumers, its mission statement focuses on improving customers' lives by bringing them good quality at good value. IKEA’s mission statement is expressed in the very structure of the store which pairs its warehouse with its sales floors. The products are displayed in a Spartan, albeit attractive, manner, and a sense of economy permeates the store. The products themselves are streamlined, uncomplicated and tailored so that the strong point is function over fashion, giving consumers a more fresh idea of acquiring which ever they need.
IKEA ensures quality, style and functionality by having their own designers, from Sweden, to design their products. By having their own designers, they can design a suite of products that are able mix and match around well with their other products based on customers’ requests. This can be seen by their bundle products offered in their own catalog offering the form utility to their customers (Kotler & Armstrong, 2009).

4.2

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