...Introduction to e-commerce Copyright © 2012 Pearson Education 1 Slide 1-1 Introduction to e-commerce OBJECTIVES To understand the complexity of e-commerce and its many facets. To explore how e-business and e-commerce fit together. To identify the impact of e-commerce. To recognize the benefits and limitations of e-commerce. To use classification frameworks for analyzing e-commerce. To identify the main barriers to the growth and development of e- commerce in organizations. Copyright © 2012 Pearson Education Slide 1-2 1. What Is E-commerce? Use of Internet and Web to transact business More formally: Digitally enabled commercial transactions between and among organizations and individuals Copyright © 2012 Pearson Education Slide 1-3 Advent of the Internet -The term ecommerce :1. Electronic trading of physical goods and of intangibles such as information. 2. All the steps involved in trade, such as on-line marketing, ordering payment and support for delivery 3. The electronic provision of services such as after sales support or on-line legal advice. 4. Electronic support for collaboration between companies such as collaborative on-line design and engineering or virtual business consultancy teams Copyright © 2012 Pearson Education 4 Slide 1-4 Facebook: The New Face of E-commerce? Do you use Facebook, and if so, how often? What has the experience been like? Have you purchased...
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...Greenwich School of Management / plymouth university | E- Commerce | PC303 | | Sonny Tella Leshie : SN/129122 | | | Table of Contents 1.0 Executive Summary 2 2.0 Introduction 2 2.0 E-Commerce 3 3.1 Benefits of E-Commerce 3 3.2 Limitations of E-Commerce 4 4.0 Features of E-Commerce 4 4.1 Ubiquity 5 4.2 Global Reach 5 4.3 Universal Standards 6 4.4 Richness 6 4.5 Interactivity 7 4.6 Information Density 7 4.7 Personalisation/Customisation 7 4.8 Social Technology 8 5.0 Privacy and Security Issues 9 5.2 Security 9 6.0 Ethical Factors 10 6.1 Privacy 10 7.0 Recommendations 11 8.0 Conclusion 11 9.0 Bibliography 11 Appendix 13 1.0 13 2.0 14 3.0 15 4.0 16 5.0 17 1.0 Executive Summary This is a report of a critical review of the E-Commerce website of “Alfasud Parts Online”. The report will look at the general role of e-commerce in contemporary business and the advantages or otherwise for Alfasud. A critical analysis of the implementation of the unique features of E-Commerce shall be undertaken and their business significance for the company will be evaluated. This report will evaluate the security provisions on the e-commerce website and the employed technologies and methods for ensuring security and privacy. An evaluation of necessary ethical considerations and others issues arising on the website will also be conducted. The report will draw conclusions and make recommendations to the board...
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...E-commerce 2014 business. technology. society. tenth edition Global Edition Chapter 1 Introduction to E-Commerce Kenneth C. Laudon Carol Guercio Traver Copyright © 2014 Pearson Education Copyright © 2014 Pearson Education Class Discussion Puma Loves Social, Mobile, Omni How effective do you think Puma’s Web site is as a retail e-commerce site? How does Puma use social media to support its business? How does what it does on its Facebook page differ from what it does on its Twitter page and YouTube channel, and vice versa? E-commerce Trends 2013–2014 Expansion of social, local, and mobile e-commerce Mobile platform begins to rival PC platform Continued growth of cloud computing Explosive growth in “Big Data” E-books gain wide acceptance Continued growth of user-generated content Copyright © 2014 Pearson Education Copyright © 2014 Pearson Education 1 The First 30 Seconds First 17 years of e-commerce Just the beginning Rapid growth and change What Is E-commerce? Use of Internet and Web to transact business More formally: Digitally enabled commercial transactions between and among organizations and individuals Technologies continue to evolve at exponential rates Disruptive business change New opportunities Copyright © 2014 Pearson Education Copyright © 2014 Pearson Education E-commerce vs. E-business E-business: Digital enabling of transactions and processes within a firm, involving information systems under firm’s control...
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...E-commerce and CSR issues In the words of Alejo and Joan (2005), regarding E-commerce and its Corporate social responsibility issues, “Reality is virtual, virtual reality-the reality that exist in the form of bits and bytes activated by electromagnetic energy and made powerful by IT and the internet-has changed the way we relate to one another. It has also revolutionized economics and business”. The authors state that while e-commerce, the sale of goods over the internet, has boosted online sales, especially products like books, CDs and computer products; it has also raised important new ethical challenges. These challenges revolve around four main issues: security, privacy, identity and transaction non-refutability. There is no doubt that a new ethical dilemma has arisen and these authors propose two universal principles that must be upheld by internet commerce. The first ethical challenge of internet commerce is security, commonly referred to as “hacking”, ‘cracking”, or “page jacking”. Internet security breaches involve trespassing or breaking into computer networks, websites, and mailboxes. Hackers will steal information from confidential files, steal services or damage a system by swamping a PC, a server or a network. The second ethical challenge relates to privacy, which involves protecting the collection, storage, processing, disseminating and destruction of personal information. They continue that no one is anonymous on-line and what is nirvana for direct...
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...ISSUES IN E-COMMERCE Electronic commerce or ecommerce is a term for any type of business, or commercial transaction that includes the transmit of information across the Internet. Electronic commerce has expanded quickly over the past years and is anticipated to continue at this rate, or even step-up. The innovatory development of network technologies began electronic commerce as a global trend. E – Commerce utilizes electronic systems for not only buying and selling of the goods and services but also in marketing, supply management, fund transfer. Today most of the businesses rely on electronic systems at least at some points. World Wide Web, the resultant of Internetworking is the main contributor where telephone, mobile phone, fax also serve the purpose. Even though e-commerce technologies provide great benefits, any kind of online transaction give potential for immense misuse of these technologies. Several organizations become the target of e-commerce related crimes ranging from virus assault to business frauds, including e-mail theft, stealing sensitive data of person and credit card information. U.S government’s new internet fraud center does a survey that gathers and studies consumer complaints. Online auctions make nearly 50% of the complaints obtained by the center. Other major types of complaints are security and commodities complaints 16.7%, credit card complaints 4.8%, identity thefts generate 2.9% of the complaints, loss of business chances 2.5% and professional...
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... Submission Date: 13th April 2014 Course: E-Commerce Class Timings: Sunday 4:15 – 7:15 Student ID#: 2011-3-07-12484 Course Instructor: Mr. Faisal Dehdi A STUDY OF THE FACTORS THAT INFLUENCE THE ACCEPTANCE OF E – COMMERCE IN DEVELOPING COUNTRIES SUMMARY: E-Commerce which facilitates transaction of goods & services via computer networks such as internet has become a powerful tool of socio-economic development & therefore is a significant issue for developing countries. Many developing countries have made Information & Communications Technology (ICT) as part of their development plans to ensure deployment & utilization of ICTs in their country for the benefit of enterprises & citizens. This research paper aims to study: - * E-Commerce across national borders to find out relationships among certain factors & attitude about e-commerce. * Issues & areas necessary to the implementation of e – commerce that may be influenced by National culture. * Impact of culture, previous web purchased experience & age of developing countries on e-commerce. The two nations (Iran & UAE), gender & previous experience are the independent variables whereas attitudes about different aspects of technology use are taken as the dependent variable. From the literature review, we conclude that E-Commerce has a potential to add value in developing countries by offering advantages such as globalization of commerce, elimination of time & space limits, easy...
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...threat in e-commerce. Cyber-attack usually happened on online business and organizations which threaten the security of data and operations in their trademark reputation as well as their intellectual property. These actions can cause significant damage or loss in e-commerce. Security is like a strong protective wall which blocks the bad guys and launching small, well-guarded doors to provide secure. So, this will prevent unauthorized organization to leak into or attack company system. E-commerce is an online transaction between buyers and sellers through the internet via devices such as computers or mobile phone. Nowadays, hacker can easily get valuable information from innocent victims. The most common security threat is stealing information of credit card and location details. Hackers can then exploit this information to rob the victims of huge amounts of cash. In orders to reduce such incidence, these are several precautionary solutions that formerly exist. For example, when a transaction is made with a credit card, banks will call up the card holder to inform and confirm the transaction that has been made by owners. 3.0...
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...Define e-commerce and describe how it differs from e-business. Identify and describe the unique features of e-commerce technology and discuss their business significance. Recognize and describe Web 2.0 applications. Describe the major types of e-commerce. Discuss the origins and growth of e-commerce. Explain the evolution of e-commerce from its early years to today. Identify the factors that will define the future of e-commerce. Describe the major themes underlying the study of e-commerce. Identify the major academic disciplines contributing to e-commerce. Key Terms e-commerce, p. 12 e-business, p. 13 information asymmetry, p. 14 marketplace, p. 16 ubiquity, p. 16 marketspace, p. 16 reach, p. 16 universal standards, p.16 richness, p. 17 interactivity, p. 17 information density, p. 17 personalization, p. 18 customization, p. 18 Web 2.0, p. 19 business-to-consumer (B2C) e-commerce, p. 22 business-to-business (B2B) e-commerce, p. 22 consumer-to-consumer (C2C) e-commerce, p. 22 social e-commerce, p. 22 mobile e-commerce (m-commerce), p. 23 local e-commerce, p. 23 Internet, p. 23 World Wide Web (the Web), p. 24 disintermediation, p. 32 friction-free commerce, p. 33 first mover, p. 33 network effect, p. 33 Copyright © 2013 Pearson Education, Inc. 2 Brief Chapter Outline Opening Case: Pinterest: A Picture Is Worth a Thousand Words 1.1 E-commerce: The Revolution Is Just Beginning The First Thirty Seconds What Is E-commerce? The Difference between E-commerce and...
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...February 07, 2016 To Consent or Not To Consent “ You have no privacy – get over it”, declared CEO of Sun Microsystems ( now Oracle) Scott McNealy in 1999; according to Parent (2007). When strong statements are made proclaiming consumer privacy is being compromised, that's justification for concerns. With on-line activities and communications on the rise, consumers need to be aware of what they are consenting to with the aide of government regulations. In the following paragraphs, we'll discuss consumer concerns, possible fixes to these issues and explain why further regulations are needed. Consumer awareness is very important. The majority of the time, consumers just click accept when gaining access to sites on-line. According to Meinert, Peterson, Criswell II, & Crossland (2006) consumers rarely read privacy policies. One reason for the lack of interest, could be the legal jargon written throughout the policies. Another reason for not reading policies is that in order to use the services being offered, you must agree to the terms and conditions. Once the terms are accepted, consumer privacies are being exploited. Data gathering or collecting starts when you agree to the terms of the consent policy (Farah, & Higby, 2001). Using cookies and a application called a sniffer, marketers gather data to build a profile of every consumer using their site. This anonymous data mining can be seen as a form of privacy violation. With these kind of tactics , it is not difficult to...
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...us to go through the case given in our MIS205 book and solve the questions. It is very important for us to know how all the theories written on the pages of the books are being applied practically in the real world. All six of us went through the case and discussed a lot. We got to now how the e-commerce is related with the Facebook, one of the most popular social networking sites. Question 1: What concepts in this chapter are illustrated in this case? Answer: The concepts of e-commerce and social networking are illustrated in this case. E-commerce refers to the use of the Internet and the Web to transact business. In this case, Facebook setup a website for users to create a profile and join various types of self-contained networks without paying any money. But base on its huge number of users, it offers opportunity for companies to do advertisement on the site. And Facebook also uses its resource of user information to make profit. The sellers can reach their target customers when they pay for the information and Facebook increase revenues by providing information of its users. That’s e-commerce. Figure: E-commerce Social networking sites are a type of online community. Social networking is the practice of expanding the number of one’s business or social contacts by making connections through individuals. Facebook is an example of social networking. The site includes a wide...
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...MIS Business Problem-Solving Case: Facebook’s Dilemma (p.434) 1. What concepts in this chapter are illustrated in this case? Eight unique features of e-commerce technology are obviously illustrated in this case: ubiquity, global reach, universal standards, richness, interactivity, information density, personalization/customization, and social technology (Table 10-2) The following elements of Table 10-1, The Growth of E-commerce, also are illustrated: breadth of e-commerce offerings continue to grow; small businesses and entrepreneurs continue to flood the e-commerce marketplace; wireless Internet connections grow rapidly; powerful handheld mobile devices support a variety of Internet activities; the Internet broadband foundation becomes stronger; RSS grows; and more than half the Internet user population join an online social network. 2. What is the role of e-commerce and Web 2.0 technologies in Facebook’s widespread popularity? Businesses use social networking sites to harvest a vast amount of information about users and their preferences for many different products and services to create carefully targeted promotions. Businesses use the site to interact with potential customers. The sites are so “sticky” that they have become very powerful marketing tools. Users are reluctant to leave for fear of leaving the rest of their friends behind. The Facebook Platform provides third-party developers a platform for applications like games, plug-in features for user...
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...trust vs. online trust 8 2.2.1 Define customer trust in online shopping 8 2.2.2 The importance of customer trust in online shopping 9 2.2.3 Findings from past studies 9 2.3 E-business Vs E-drugstore 12 2.3.1 A glance of pharmaceutical industry & drugstore sector 14 2.4 Website factors that might affect the perceptions of customers’ online trust 18 2.4.1 Website factors VS consumer factors 18 2.4.2 Discussion of website factors 19 3. Methodology, data, and model 36 3.1 Methodology and data collection 36 3.2 Model & analysis 37 3.2.1 Variance analysis 37 3.2.2 Factor analysis 40 4. Results and discussion 43 4.1 Results for research questions 43 4.2 Results from factor analysis 47 5. Managerial implications 49 6. Limitation and further research 54 7. Conclusion 56 Appendix A: Customer trust survey 57 Appendix B: Factor analysis of attributes of websites factors (Heavy Loadings) 58 Appendix C: Frequency table 59 References 60 1. Introduction 1.1 Research motivation and objectives It is commonly accepted that e-business is beneficial to the further growth and success of businesses, government, and not-for-profit organizations (Sultan et al, 2002). Specifically, the advent of the Internet has brought new business opportunities to the retail industry. However, no matter how wonderful e-business is, many small businesses still cannot participate in the online market due to a lack of customer trust. While previous academic studies have emphasized the significance...
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...LIMITATIONS OF E-COMMERCE Technical Limitations Lack of sufficient system's security, reliability, standards, and communication protocols. Insufficient telecommunication bandwidth. The software development tools are still evolving and changing rapidly. Difficulties in integrating the Internet and electronic commerce software with some existing applications and databases. The need for special Web servers and other infrastructures, in addition to the network servers (additional cost). Possible problems of interoperability, meaning that some E-commerce software does not fit with some hardware, or is incompatible with some operating systems or other components. Non-Technical Limitations Cost and justification (35% of the respondents) The cost of developing an EC in house can be very high, and mistakes due to lack of experience, may result in delays. There are many opportunities for outsourcing, but where and how to do it is not a simple issue. Furthermore, to justify the system one needs to deal with some intangible benefits which are difficult to quantify. Security and Privacy (17% of the respondents) These issues are especially important in the B2C area, and security concerns are not truly so serious from a technical standpoint. Privacy measures are constantly improving too. Yet, the customers perceive these issues as very important and therefore the E-commerce industry has a very long and difficult task of convincing customers that online transactions...
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...Electronic commerce, commonly known as e-commerce oreCommerce, is trading in products or services using computer networks, such as the Internet. Electronic commerce draws on technologies such asmobile commerce,electronic funds transfer,supply chain management,Internet marketing, online transaction processing,electronic data interchange(EDI), inventory management systems, and automated data collectionsystems. Modern electronic commerce typically uses the World Wide Web for at least one part of the transaction's life cycle, although it may also use other technologies such as e-mail. eCommerce businesses may employ some or all of the following: • Online shopping web sites for retail sales direct to consumers • Providing or participating in online marketplaces, which process third-party business-to-consumer or consumer-to-consumer sales • Business-to-business buying and selling • Gathering and using demographic data through web contacts and social media • Business-to-business electronic data interchange • Marketing to prospective and established customers by e-mail or fax (for example, with newsletters) • Engaging in pretail for launching new products and services In the United States, some electronic commerce activities are regulated by the Federal Trade Commission (FTC). These activities include the use of commercial e-mails, online advertising and consumer privacy. The CAN-SPAM Act of 2003 establishes national standards for direct marketing over e-mail. The Federal...
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...Slide 4. 1 Chapter 4 E-Environment David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012 Slide 4. 2 Learning Outcomes • Identify the different elements of an organization macro-environment that impact on an organization‟s e-business and e-marketing strategy • Assess the impact of legal, privacy and ethical constraints or opportunities on a company • Assess the role of macro-economic factors such as economics, governmental e-business policies, taxation and legal constraints. David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012 Slide 4. 3 Management Issues • What are the constraints such as legal issues placed by the e-environment on developing and implementing an e-business strategy? • How can trust and privacy be assured for the customer while seeking to achieve marketing objectives of customer acquisition and retention? • Assessment of the business relevance of technological innovation. David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012 1 Slide 4. 4 Activity 4.1 Introduction to Social, Legal and Ethical Issues • List all the social, legal and ethical issues that the manager of a sell-side e-commerce website needs to consider to avoid damaging relationships with users of his or her site or which may leave the company facing prosecution. You can base your answer on issues which may concern...
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