...47 How do you feel when you are told you are not good? For sure at the beginning I feel bad but this negative feeling improves me and makes me better than previous. How do you feel when you are told that what you did was not good? I am felling better than above because at this point I am focusing on the problem and not on myself.It makes me watch the problem of the edge ,recognize mistakes and improve next time. Page 48 When a problem appears, we should (pick one of the following): immediately react/respond consider and ask questions do nothing and hope it goes away What are some of the processes you can use to solve a business problem? Name four. * Probless-solving processes * Comunication processes * Technology processes * Managment processes Page 49 When solving a problem, do you ask questions (who, what, when where or why) or state your...
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...Ethics case study Ashley Bruckman March 12, 2013 HCS/335 Introduction Jerry McCall is Dr. William’s office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. Williams is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. What should he do? In this case study I am going to answer a few questions and give some advice to jerry. Jerry is just on call while Dr. Williams is away; even though he has had medical assisting and LPN training does not qualify him to refill the prescription. LPN’s do see patients while the Doctor is out but for prescriptions the doctor must authorize it. The fact that the medications are to make the patient comfortable while he is flying is not an urgent matter. If the situation were more impotant I could see where it would be hard for jerry to tell the patient he can’t refill him prescriptions; nevertheless he is not authorized. It would not make any difference if the medication was for high blood pressure or something that had to be taken daily, jerry is still not licensed to prescribe anything so his hands are completely tied in this situation...
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...Leadership Leadership is an act of influencing others towards a goal. We learnt that the leaders are present at different levels in an organization or a company. There are two types of leaders, formal leaders and informal leaders. The formal leaders are those who hold a position of authority and may utilize the power that comes from their position, as well as their personal power to influence others. Whereas the informal leaders are those without a formal position authorities within the organization but demonstrate leadership by influencing those around them through personal forms of power. From the class we came to know Leadership is about articulating visions, embodying values, and creating the environment within which things can be accomplished and it is the process of influencing the activities of an organized group toward goal achievement.We came to know that there are few traits that show relatively strong relations with leadership. And the best example of a trait approach is the charismatic leadership. The important traits are discussed below. 1. Intelligence: Observed general mental ability correlates with leadership, whereas the actual intelligent has smaller correlation. * (Emotional Intelligence): This one will allow predicting leadership beyond the general mental ability. And also people with high EQ demonstrate a high level of self-awareness, motivation, emphathy and social skills. 2. Personality (the Big 5) : It is positively correlated with leader...
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...British inventor Edward de Bono coined the phrase "lateral thinking" as a counterpoint to conventional or vertical thinking. In conventional thinking people go forward in a predictable, direct fashion. Lateral thinking involves approaching the problem from new directions – literally from the side. De Bono defines the four main aspects of lateral thinking as: The recognition of dominant polarizing ideas The search for different ways of looking at things A relaxation of the rigid control of vertical thinking The use of chance There are dominant ideas in every walk of life – the assumptions, rules and conventions that underpin systems and influence people's thinking and attitudes. The idea that the Earth was flat or that the Earth was the center of the universe are examples of dominant ideas that polarized thought along set lines. Once the dominant ideas are in place everything else is viewed in a way that supports them. A paranoid person sees every attempt to help them as malevolent and manipulating. Someone who believes in a conspiracy theory will explain away any inconvenient facts as deliberately constructed by the powers behind the conspiracy. Most organizations have dominant ideas that polarize their view of the world. It is easy for us to criticize the makers of horse-drawn carriages who thought automobiles were silly contraptions that would never catch on. People now, however, are also the captives of established ideas. A Technique for Lateral Thinking A lateral...
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...Six Disciplines and Secrets to Successful Strategy Execution | Book Review | | Introduction: Gary Harpst was one of the founder and CEO of The Lord’s Business Inc.(TLB), aka Solomon Software, very popular software back in the 80's and early 90's when the PC industry was very young. He grew his business from startup to achieve great success, finally selling the company to Great Plains Software (since purchased by Microsoft) for a hefty sum (Bergin Tim, An Interview with GARY HARPST). Gary’s book, “Six Disciplines Execution Revolution: Solving the One Business Problem That Makes Solving All Other Problems Easier” was published in July 2008. In Six Disciplines Execution Revolution, Harpst details the elements of a complete strategy execution program, explains why it could only have happened now, and clarifies why such a program will become a mainstream requirement for successful small and midsized businesses in the future. Summary: According to Harpst, excellence is the enduring pursuit of balanced strategy and execution. Strategy requires choosing what promises to make to all stakeholders and a roadmap for delivering on those promises. Execution requires getting there, while overcoming unending surprises. Excellence is a journey – not a destination. A business excellence model tells organizations as to how they should operate relative to the two dimensions of strategy and execution. (See figure 1, Exhibit 1) Quadrant I: Strong Strategy/Weak Execution: In this quadrant...
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...Term Paper Proposal To: Dr. Vijay Karan From: Ming-Tzu Chou Date: 13 February 2012 Subject: Management control system Proposed Research Topic: How a new strategy saved and created a bright future for IBM in 90s. Statement of problem: In the early 1990s, IBM suffered in dramatically declining in the revenue of the mainframe sales, and the stock price also dropped. During the period, the personal computer was the most popular products in Information Technology market, and the mainframe was already outdated. Last but not least, IBM could not reduce its cost according to its size and bureaucracy. As a result, many people believed that IBM could only fell or be divided to smaller companies. Louis V. Gerstner, Jr., who was the new CEO, saved IBM and implemented different strategies in the company. Objective & Method: The purpose of the study is to evaluate how a new strategy affected IBM. Except the abstract, the term project will be separated to four parts: problem statement, strategy formulation and strategy planning of solutions, the summary of results, and recommendations. The term project should reach the following goals through in the four sections. 1. Problem statement will describe IBM’s previous business situation and introduce how problems had generated before Gerstner arrived. 2. The solutions from Gerstner will be deeply analyzed according to the theories from strategy formulation and strategy planning in the textbook. 3. The summary of results will be presented...
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...Controlling Essay #2 Controlling is the final link in the functional chain of management activities and brings the functions of management cycle in full circle. Once the plans are set and the delegating as commenced, a good manager monitors the performance of others. What a manager gets from monitoring their employees performances, he then compares what has been accomplished, to the goals that he has set. And, as a manager, you may have to hold employees accountable for poor performance and fix any problems that would hinder you from making your company’s goals. The controlling function involves monitoring the employee’s performance to make sure goals are being met. Evaluate your employees on a one- on- one basis. Get them alone and tell them what their direct supervisor sees, whether good or bad. Give the employee the opportunity to improve upon the problem. You may find that the employee can give you an insight into a problem that as a manager, you can fix. When I worked as salesperson at a clothing store, not only did your department have quotas on sells for the week, but the salespeople had individual goals, too. When ringing up items, the computer would track your sales. I normally did pretty well at meeting my goals. However, the times I did not, my manager would pull me aside and inform me. She would speak to me as a friend and motivate me to do better. Letting me know that I was effecting the entire department with low sales would ground me. I wouldn’t want...
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...people generally are concerned with when they hear about adoption then at the end of my speech ill give you some ways you can voice your voice about this topic. I believe the problem that comes with adoption is the questions on where who and why people should or shouldn’t adopt. B. Overview- The three concerns I feel are the most commonly asked what qualifications should a couple have and financial situation should they be in order to adopt, and if a single parent should be able to adopt, where can you find out information on adopting a child. C. Evidence i) According to Families for children The basic requirements include emotional maturity, stability, adequate health and energy, good communication skills and problem solving skills, and the ability to adjust ones expectations. According to my audience evaluation everyone agreed that a single parent should be able to adopt a child. With that said According to the U.S. Dept. of Health and Human Services, 33% of children adoption from Foster Care is by a single parent (U.S. DHHS, 2000) as to Studies in the 1980s found from 8% to 34% of adopters were single. ii) Adoption is a choose, a choose that a individual or individuals decided when they cant produce or chose not to produce either reason shouldn’t be look at as a negative thing especially if a single parent decides to adopted. One doesn’t now the reasoning behind their actions or their history to the decision to adopted. A. Why should adoption...
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...research design in order to investigate the effects of marijuana use on an individual’s problem solving ability. Marijuana use is the independent variable which is operationally defined as consumption in the form of smoking 0.5 grams of cannabis in a marijuana cigarette. Problem solving abilities is the dependent variable which is operationally defined as the total score on various math problems as well as time taken to complete said math problems. Scores on the math test can range from 0 to 100. 40 participants, 20 males and 20 females all of whom are 18 year old Freshmen taking Math 131 at Pasadena City College, will be utilized in this study. 10 males and 10 females will be randomly assigned to group A and will all smoke marijuana, while 10 males and 10 females will be randomly assigned to group B and will not smoke marijuana. In order to ensure that every participant in group A is affected by the marijuana equally, only students that consent to a drug test prior to the study and are found to have no traces of THC present in their blood will be eligible to participate in the study. This will ensure that all participants in group A are affected by marijuana equally by eliminating the possibility of one participant having a higher tolerance than another. In order to eliminate all possible plausible alternative explanations for the relationship observed between marijuana use and problem solving abilities, all aspects of the environment will be controlled. Each member of group A will...
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...Facts: What is known about the situation? Where and how was that information obtained? 3. Assumptions: What can be assumed on the basis of the facts? 4. Recommendations: What should the reader do, and why will that action (or those actions) solve the problem? As is true for all headings, the headings in a recommendation report should be specific rather than general: Not this: Problem Say this: Need for Increased Computer Security Use your headings to specify what problem, facts, assumptions, and recommendations. Use generic headings only when your reader expects to see them. Justification reports serve essentially the same function as recommendation reports. The problems they attempt to solve, however, are usually financial—solving the problem will result in saving money. Also, unlike recommendation reports, justification reports typically use the following generic headings: 1. Purpose. 2. Cost and Savings (or Advantages). 3. Method (or Procedure). 4. Conclusions. 5. Discussion. The conclusion of a justification report should show convincingly that the recommendation is justified by the...
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...Activities for Leadership Workshops: Games Make Training Stick Introduction The following sample games and activities for leadership workshops will provide you some ideas for doing your own training if you wish. Or they can be used to supplement formal training. If these activities are not exactly right for you or your organization, use these as a starting place, a beginning idea. Consider how you can modify the activity to meet your specific needs. Check back at this site often, as we keep adding ideas. Activity 1) I Wish... Objective: Identify problem areas within an organization in order to select problems you can solve; have a positive impact on organizational culture. Assign people to interview an employee or have trainees interview each other, using the questions below. This will reveal issues that are worth discussing in your training at appropriate times. 1. What do you like best about your job? 2. If you were in charge of the organization, what would you most want to change? 3. What wish for change do you think your boss would make? 4. What could be done to make your job more productive or more enjoyable? Compare answers (if employees were interviewed do not divulge their names, only the data they provided). Discuss and compile a list of suggested changes. Choose those that are appropriate for your training participants—which issues are they willing to tackle? Narrow the list down. If possible choose one item, one suggested change, that you...
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...Organizational Psychology Fred Sanford PSY428 July 13, 2011 Dr. Love Less Organizational Psychology Modern businesses must stay on the cutting edge in order to ensure success in the ever changing and highly competitive corporate environment. Paramount to this success is the application of organizational psychology which focuses on the human factor of business. Close examination of the root definition, roles of research and statistics, and utilization of organizational psychology within organizations will provide insight into just how the human factor contributes to the failure or success of an organization. The finely tuned sports team, that just achieved greatness, or the corporation that collapsed due to corruption contained one thing, people who had either a positive or negative impact on an organization. “Organizational psychology is field that utilizes scientific methodology to better understand the behavior of individuals working in organizational settings” (Jex & Britt, 2008, p.1). The simple explanation is to understand what makes people tick in an organizational environment such as a business. Once understood, the challenge to organizational psychology is to capitalize on dynamics of individual behaviors and build upon the success of the organization. The role of research and statistics in organizational psychology is crucial to understanding how an organization functions. Research is accomplished in numerous ways; archival data studies, survey studies...
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...Week 10 Assignment Click the link above to submit your assignment Assignment #4: Case Problem "Stateline Shipping and Transport Company" Read the 'Stateline Shipping and Transport Company" Case Problem on pages 273-274 of the text. Analyze this case, as follows: In Excel, or other suitable program, develop a model for shipping the waste directly from the 6 plants to the 3 waste disposal sites. Solve the model you developed in #1 (above) and clearly describe the results. In Excel, or other suitable program, Develop a transshipment model in which each of the plants and disposal sites can be used as intermediate points. Solve the model you developed in #3 (above) and clearly describe the results. Interpret the results and draw conclusions that address the question posed in the case problem. What are the limits of the study? Write at least one paragraph. There are two deliverables for this Case Problem, the Excel spreadsheets and an accompanying written description/explanation. Please submit both of them electronically via the dropbox. The assignment will be graded using the associated rubric. Outcome Assessed: Develop solutions for transshipment problems. Communicate issues in Management Science Grading Rubric for Stateline Shipping & Transport Case Problem There are 12 points in each of the five criteria for a total of 60 points possible Criteria 0 Unacceptable (0 points) 1 Developing (6 points) 2 Competent (9 points) 3 Exemplary (12 points) 1. Develop...
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...Introduction Tensions in Corning developed from external and internal factors. However, I argue that internal factors such as change in leadership style, poor communication, lack of focus, and inter-department distrust worked as the major drivers of this tension. And that the external factors simply helped by lowering the morale of the different divisions and their respective employees. The underlying problem of inadequate communication dissemination of Corning has led the managers, workers and committees to focus on different goals. This is in line with Rogers’ statement of his view on the current situation that the major problem they face now is division growth. After all, how is EPD supposed to grow when there is dissent, distrust and miscommunication within the internal systems of EPD? Environmental (External & Internal) Analysis and Reasons for Tension -Strong Tech capability in invention and manufacture of glass products -Established position in market -Uncertainty in new Leadership under Rogers -Good brand recognition -High Expectations can be a double edged sword -High Expectations -Poor Service to Customers -Always tries new things - Entrepreneurial -Missed commitments were high prior to Rogers -Missed commitments reduced under Rogers - Inter-department distrust -New information system developed by Sales Service -Poor communication in corporation Strengths Weaknesses Opportunities Threats -Color TV emerging as a significant market -New competition...
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...JUST PLAYING When I'm building in the block room, Please don't say I'm "JUST PLAYING." For, you see, I'm learning as I play, About balance, I may be an ARCHITECT someday. When I'm getting all dressed up, Setting the table, or caring for the babies, Don't get the idea I'm "JUST PLAYING." I may be a MOTHER or FATHER someday. When you see me up to my elbows in paint, Or standing at an easel, or molding and shaping clay, Please don't let me hear you say, "He is JUST PLAYING." For, you see, I’m learning as I play. I just might be a TEACHER someday. When you see me engrossed in a puzzle or some "PLAYING" at my school, Please don't feel the time is wasted in "PLAY." For, you see, I'm learning as I play. I'm learning to solve problems and concentrate I may be in BUSINESS someday. When you see me cooking or tasting foods, Please don't think that because I enjoy it, It is "JUST PLAY." I'm learning to follow directions and see the differences. I may be a CHEF or a RESTAURATEUR someday. When you see me learning to skip, hop, run, and move my body, Please don't say I'm "JUST PLAYING." For, you see, I'm learning as I play. I'm learning how my body works. I may be a DOCTOR, NURSE, or ATHLETE someday. When you ask me what I've done at school today. And I say, "I JUST PLAYED." Please don't misunderstand me. For, you see, I'm learning as I play. I'm learning to enjoy and be successful in my work. I'm preparing for tomorrow. TODAY, I AM A CHILD...
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