...Quality Management includes the process in which determines the quality policies, objectives, and responsibilities performed so that the project will satisfy the needs for which it was undertaken. Implementation of the policies and procedures within the project’s context will ensure that the project and product requirements are met and validated (PMI, pg 227). It is also the ability to plan and control quality and performs quality assurance. If you include these processes in your Project Quality Management process, your will improve the quality of your current and future projects. The first process of Project Quality Management understands the scope and deliverables of the project. In order to give high quality to your customer or stakeholders, you must know their expectation of the service or product. The basic approach of quality management is compatible with ISO International Organization for Standardization quality standards. Every project should deliver quality to which a set of inherent characteristics fulfill requirements with a grade as a design intent assigned to deliverables having the same functional use but different technical characteristics. The project team will need to apply appropriate levels of accuracy and precision for use in the quality management plan. Applying ISO compatibility to quality management, you will need to take the approaches below: • Customer satisfaction –Customers expectations are met (PMI, pg 229). • Prevention over inspection...
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...Implementation of Total Quality Management in Construction Industry: A Pakistan Perspective ABSTRACT Purpose - The primary objective of this study is to evaluate the issue of suitability, acceptability and degree of implementation of Quality Management (QM) practices in the construction industry of Pakistan. Currently the status of adoption of QM principles particularly in this industry and more specifically in the prevailing culture and context of Pakistani environment is overwhelmingly poor which led the researcher to go for this study. Methodology/sampling - The study entails questionnaire development and the analysis of its responses from seventeen leading construction organizations operating in Pakistan during year 2012. The study also incorporates data from various secondary sources. The analysis was carried out using basic statistical tools such as mean, median and standard deviation and bar chart was employed to represent the data. Findings - The findings revealed that the concept and meaning of quality is not understood and interpreted in its true sense. The conformance to standard specifications (SOPs) is considered to be equivalent to implementation of Quality Management which is far from truth. It was also determined that general lack of awareness and untrained employees that are mostly uneducated labor is one of the major causes towards this dismal. Practical Implications - It is hoped that the outcomes of this study may provide a guideline to the owners of the...
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...A Scientific Approach for Total Quality Ricardo Colon PJM – 440 Total Quality Management Colorado State University – Global Campus Dr. Victoria Figiel August 24th, 2015 A Scientific Approach for Total Quality This paper discusses the scientific approach to decision making and problem solving concerning total quality. When combined with total quality tools, the scientific approach can empower employees to commit to a continuous quality improvement culture. I will explain how this effect occurs. Also, a detailed synopsis of my experience related to how quality tools can increase project management success will be provided. Two ways of making decisions stem from examining the results and evaluating the processes applied to the decision making method, (Goetsch, & Davis, 2013). Leaders need objective information to ensure their decisions are based on factual data, (Goetsch, & Davis, 2013). The scientific method applied to total quality provides empirical, factual evidence to support decisions and solving problems, (Goetsch, & Davis, 2013). Meaning, the scientific method can provide decision makers with valuable information to achieve customer satisfaction based on factual information. Customers seek specific metric based results from products and services. Thus, total quality leaders can use the scientific method to collect and analyze data to define customer satisfaction, and make decisions to achieve said parameters. With a large...
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...Living Total Quality Management-(The Agile way) Devyani Sharma, Saurabh Bagaria Pitney Bowes Business Insight Logix Techno Park, Tower - D Sector-127, NOIDA- 201301(U.P.) Phone 91-120-4026000 Fax 91-120-4026013/14 Devyani_sharma@mapinfo.com Abstract: Total Quality Management is used by organizations across the globe to ensure that every process from start to finish whether in product manufacturing, solution development or service distribution embraces quality as a guiding principle. In this paper we explore why TQM is such a powerful philosophy and how software development companies can benefit from TQM. We shall discuss how TQM can help when following Agile Model and how it complements the agile philosophy. The Paper will be divided in five sections:1. The Quality perspective 2. Agile Quality Management- a combined approach 3. Agile Quality Mindset 4. Challenges 5. Conclusion Keywords: TQM, Agile, Quality 1 Introduction In mid 1940s, Dr. W. Edward Deming introduced the world with concept of TQM. Dr Deming’s ideas had little impact on the American psychology but his management mantras were a huge success in Japan. As a result of which till date Japanese products are considered to of highest quality standards. Total Quality Management (TQM) is Intrinsic Quality Control, an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer...
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...Many failed projects today can be attributed to poor or total neglect of quality standards through lack of Quality control. Quality control, when implemented in a project, helps in yielding profit because the output is usually of great standard whereas when omitted, unavoidable losses are incurred. A project is said to be complete when the output not only conforms to pre-defined requirements but also to quality standards of the category it falls in. e.g. Standard for Quality Management Systems ISO 9001:2000 Automotive: ISO/TS 16949:2002 Energy: PC 242-ISO 50001 Food Safety: ISO 22000:2005 Medical Devices: ISO 13485:2003 Risk: ISO 31000 According to the ISO 8402-94 standards, “QUALITY” could be defined as “The set of characteristics of an entity that gives that entity the ability to satisfy, express an implicit needs“. It further states that “The purpose of quality is therefore to provide a client with a suitable offer with controlled processes while ensuring that this improvement does not translate into additional cost.1 Quality can be defined as a state of excellence whereby a product (due to our context) is free from defects, errors and produced according to standards defined by certain standards organizations. An example is the “ISO 9001” quality management standard. Quality Control in Project Management according to “PMBOK” (2007) “includes all activities of the overall management functions that determine the quality policy, objectives and responsibilities. ...
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...OPS 571 WEEK 5 PROJECT MANAGEMENT PROPOSAL A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=ops-571-week-5-project-management-proposal Visit Our website: http://hwsoloutions.com/ Product Description OPS 571 Week 5 Project Management Proposal, Project Management Proposal Introduction The following proposal will describe a project proposal for Riordan Manufacturing process. Riordan is the leading industrialist of plastic products and has a customer base in the medical, automotive, aircraft, governmental, supply chain (suppliers to businesses that utilize bottles or appliances). The company has various locations in the United States and globally, with over 550 employees, and provides a range of products and services (University of Phoenix, 2013). Currently, Riordan manufacturing process is outdated and uncoordinated. Therefore, the purpose of the project plan to impose a strategic plan for data collection and reporting, exceed ISO 9000 standards, minimize costs, increase profit margin, and secure future innovations for continuous sustainability. Data Collection and Reporting The International Organization for Standardization (ISO) 9000 provides various aspects for quality management to help meet customer’s needs (International Organization for Standardization, 2014). The restructuring tactics should consider those set provisions as well as an internal order for daily operations. In addressing the listed goals, the project team should automate and...
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...Total Quality Management Vol. 21, No. 9, September 2010, 953 –969 Barriers and benefits of quality management in the construction industry: An empirical study Peter Hoonakkera∗ , Pascale Carayona,b and Todd Loushinec a Center for Quality and Productivity Improvement (CQPI), University of Wisconsin-Madison, Madison, USA; bDepartment of Industrial and Systems Engineering University of WisconsinMadison, Madison, USA; cDepartment of Mechanical and Industrial Engineering University of Minnesota-Duluth, Duluth, USA In this paper we discuss the problems of defining quality in the construction industry, examine possible benefits of implementing quality, and look at barriers to quality implementation in construction. We use data collected during interviews with contractors and data from questionnaire surveys. Results show that contractors do understand the potential benefits of quality implementation but that there are also many barriers to implementation. We describe recent developments that might help to overcome the barriers. However, the different actors in construction need to understand that change is a slow and often painful process and that much effort is required to implement quality in construction industry. Keywords: quality management; construction industry; interview; survey Introduction During the past decades the construction industry has been criticised for its poor performance and productivity in relation to other industries (Alarcon & Ashley, 1992; Forbes, 1993;...
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...Effects of Quality Management on Domestic and Global Competition Paper MGT 449 SylviaWilkerson April 5, 2010 Quality Management must contain all aspects of the company’s operations in order for an organization to be competitive in the domestic and global market. Quality Management involve management and employees involvement of producing goods and services that continuously satisfy the needs of the customers. As well as providing employees with working environments which is healthy and enables employees to perform above and beyond. To maintain competitive in the business environment, the organization must constantly look out for the opportunities to grow as well as reduce costs. The automobile industry is a competitive organization domestically and globally. By applying the combination of quality and management Toyota Motor Corporation has been voted the most admired motor vehicle company globally by Fortune magazine in 2005 and Ford Motor Company has been recognized as one of the worlds ethical companies. Both companies has been recognized in the automobile industry for their industry quality, global care, and social responsibility. Toyota Motor Corporation (TMC) is one of the global leading manufacturing companies with nearly 70 years in the market and has become the world’s third largest vehicle manufacturer with a wide range of models and high technology. Ford Motor Company have 90 plants world wide. Both automobile companies is recognized globally for their...
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...Quality is a substantially more confounded term than it shows up. Dictionary definitions are typically lacking in helping a quality expert comprehend the idea. It appears that each quality expert characterizes quality to some degree distinctive way. There are varieties of points of view that can be taken in characterizing quality (e.g. customer’s point of view, requirements- based perspective. As per Deming, customer definition of quality is the one that matters most. However, it is very vital for companies to identify the right customer. As per Deming, by improving quality, companies will decrease expenses as well as increase productivity and market share. Also, the quality was defined by Dr. Deming in two ways * A product that conforms to a set of standards, * A product that meets consumer wants and needs. Once standards have been identified, in order to provide a "quality" product, suppliers need to assure that products are manufactured in a manner such that they conform to the quality standards. Quality management is the totality of functions involved in the determination and achievement of quality (includes quality assurance and quality control). [Source: ASQ Statistics Division, Glossary & Tables for Statistical Quality Control, 1983]. The concept of quality management is the foundation for effective management and successful leadership. Programs like Total Quality Management, Six-sigma are practiced by many companies to implement best quality management...
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...Course Number: INSE-6230 Course Title: INSE 6230 Total Quality Project Management Winter 2015 Project Title Improving the Online Reservation System of Indian Railways Submitted to: Dr. Ayda Basyouni Student Name Ali Al-Dulaimi Yang Liu Pavithra Keshavamurthy Raghu Gaddam Dileep Vanga Akhilesh Masna The Assignment Group Student I.D. Student E-mail 7733097 aliknf@gmail.com 7657633 formatu87@gmail.com 6827527 pavithrak2006@gmail.com 7633017 Raghu448@gmail.com 6784380 Dileepv526@gmail.com 7158815 akhileshmasna056@gmail.com 1 Table of Contents 1. INTRODUCTION ......................................................................................................................................... 6 2. INITIATION PHASE ..................................................................................................................................... 6 2.1 Analysis of different options and recommendations ......................................................................... 6 2.2 Weight Decision Matrix....................................................................................................................... 6 2.3 SWOT analysis ..................................................................................................................................... 7 2.4 Business case....................................................................................................................................... 8 2.4.1 Introduction/Background...
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...Total Quality Management: A Continuous Improvement Process Introduction In order to comprehend the need for improvement in the construction industry and to better manage our projects and construction companies, we need to look for a method to do so. Construction managers need to improve their performance. Construction costs are becoming far too high. Construction project management is more difficult than it should be. When turnaround at the end of a project becomes a gut-wrenching experience with unnecessary disputes (which must be settled) that arise due to insufficient quality or indifference to quality, settlement by negotiation, arbitration, or even litigation imposes a serious drain on the financial resources of a company and limits profit potential. To be competitive in today’s market, it is essential for construction companies to provide more consistent quality and value to their owners/customers. Now is the time to place behind us the old adversarial approach to managing construction work. It is time to develop better and more direct relationships with our owners/customers, to initiate more teamwork at the jobsite, and to produce better quality work. Such goals demand that a continuous improvement (CI) process be established within the company in order to provide quality management. Ancient Greeks referred to the concept of continuous improvement as well as the Chinese. Recently CI has been referred to as Total Quality Management (TQM). Whichever name is preferred, the...
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...Scorecard Appraisal & Review of Business Policy Measurement 4 4 5 6 7 9 3 How should the senior team in BBC Broadcasting & Presentation develop their thinking to sustain the momentum of total quality/business excellence? Pillars and Dimensions of Total Quality Management Customer Focus Continuous Improvement Employee Investment and Empowerment Systems Thinking Plan-Do-Check-Act Cycle Leadership Customer Focus through Customer Relationship Management (CRM) European Forum for Quality Management (EFQM) Balance Scorecard Programme Management Process (BSPM) Establishment and set up of Programme Office Strategic Analysis Strategic Development Strategic Implementation Strategic Implementation: Measure and Appraise 10 11 11 12 14 14 15 16 16 17 19 19 21 22 22 23 4 Conclusion 24 5 Bibliography 25 Executive Summary BBC Broadcasting & Presentation began their quality journey when their mission statement was emerged out of a lengthy process. They develop objectives that connected to their mission. To deliver their mission they had critical success factors and key performance indicators than linked to the critical success factors. They also assigned owners to each critical process and total quality measures were put in place. BBC Broadcasting & Presentation needed to introduce changes due to the diversification of the department’s customer base, an almost 50% increase in staff numbers and the launching...
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...TOTAL QUALITY MANAGEMENT AND SIX SIGMA Edited by Tauseef Aized Total Quality Management and Six Sigma http://dx.doi.org/10.5772/2559 Edited by Tauseef Aized Contributors Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic, Svante Lifvergren, Bo Bergman, Adela-Eliza Dumitrascu, Anisor Nedelcu, Erika Alves dos Santos, Mithat Zeydan, Gülhan Toğa, Johnson Olabode Adeoti, Andrey Kostogryzov, George Nistratov, Andrey Nistratov, Vidoje Moracanin, Ching-Chow Yang, Ayon Chakraborty, Kay Chuan Tan, Graham Cartwright, John Oakland Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained...
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...Abstract A quality assurance plan can be beneficial to any project because it not only assures that the project is in align with the company’s quality standards and goals. A quality assurance plan is a document, constructed by the project team that is meant to ensure that the final products are of the maximum quality. A quality assurance plan contains a set of documented activities meant to ensure that customers are pleased with the goods or services a company provides. Table of Contents Introduction 4 PDCA 4 Cost Objectives 5 Project Objectives 6 Roles and Responsibilities 6 Tasks 7 Conclusion 8 References 8 Introduction Project managers need to make certain that quality is managed successfully throughout a project’s lifecycle. A high-quality quality assurance plan aids in this endeavor. There are four steps of the quality assurance process: Plan, Do, Check, and Act. This paper will address what items go into a quality assurance plan. The quality assurance plan should define objectives, roles and responsibilities, coordinate with other plans, and define tasks and the schedule. Plan, Do, Check, and Act Plan, Do, Check, and Act or Plan, Do, Check, Adjust is is a four-step management tool that businesses use for control and continuous improvement of processes and products. The PDCA steps are: Plan- The first step in this phase would be to identify the problem and establish a plan of action to...
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...Total Quality Management: A Continuous Improvement Process Introduction In order to comprehend the need for improvement in the construction industry and to better manage our projects and construction companies, we need to look for a method to do so. Construction managers need to improve their performance. Construction costs are becoming far too high. Construction project management is more difficult than it should be. When turnaround at the end of a project becomes a gut-wrenching experience with unnecessary disputes (which must be settled) that arise due to insufficient quality or indifference to quality, settlement by negotiation, arbitration, or even litigation imposes a serious drain on the financial resources of a company and limits profit potential. To be competitive in today’s market, it is essential for construction companies to provide more consistent quality and value to their owners/customers. Now is the time to place behind us the old adversarial approach to managing construction work. It is time to develop better and more direct relationships with our owners/customers, to initiate more teamwork at the jobsite, and to produce better quality work. Such goals demand that a continuous improvement (CI) process be established within the company in order to provide quality management. Ancient Greeks referred to the concept of continuous improvement as well as the Chinese. Recently CI has been referred to as Total Quality Management (TQM). Whichever name is preferred, the...
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