...Starbucks management system Compared to other Australian coffee shops Alexey Andiev Starbucks Fail in Australia • MGT 210• 12 November 2012 Alexey Andiev • e-mail:alexeyandiev@gmail.com • American Business School of Paris 1 What makes Starbucks different from its competitors? 1) With two registers and a full staff, Starbucks can churn through 220 customers/hour. "From the moment a customer walks through the door, we want to get them through in 3 minutes," a longtime Starbucks manager tells us. "Or 3-5 minutes if it's busy." This statement represents that Starbucks is oriented towards efficiency. 2) The store claims to serve 87,000 different drink combinations, all of which a barista can make without hesitation. Baristas manage complex orders with the innovative Starbucks shorthand, or Beverage ID Code, which is written in marker on every cup. For example, a Double Chocolate Chip Light Frappuccino is DCCFL. Giving its clients variety of choice, Starbucks adds innovation to the coffe culture. 3) Starbucks baristas undergo over 30 hours of training on everything from Frappuccino technique to the origins of coffee beans. 4) Most stores have upgraded to the Swiss-made Mastrena, designed to make "the highest-quality, consistent shot of espresso that will be second to none". 5) Baristas who work at least 20 hours/week are eligible for health insurance. This could have something to do with the famously cheery demeanor of "partners". Of course this isn't cheap. In 2009 health...
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...HERRITAGE Assessment NRS-429V-O102 March 23, 2014 HERRITAGE Assessment A heritage assessment tool “performs a heritage assessment depending on how deeply the person identify and answers the questions and is helpful in setting the stage for understanding the health traditions of the person” (I don’t know where you got this quote from you didn’t cite it). This is essential in the treatment of a client because cultural traditions can greatly affect how and what a person think is healthy and “culture may have an impact on people’s…wellness belief systems, perceived cause of illness and disease…influence on the delivery of health care services by the providers. When an individual has been immersed in a particular culture and has been taught varying things in regards to hygiene and health, it can become difficult for health care providers to apply the proper treatment if the patient and their family are unfamiliar with it or rejects it due to traditions, culture, and/or religion. Three families from different cultural backgrounds have been interviewed for in relation to the heritage assessment tool. For maintaining health, for example, the Chinese has always believed in dressing appropriately for the weather, in particular in the winter the feet must be warm because there is a saying that illness starts from the feet up. And in the summer, no matter how hot it is, always cover the stomach when sleeping because the cold air from the A/C can cause stomach pain and diarrhea...
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